AUTO REPLY is not Support

GREE guys,

Ignoring a trouble ticket until the one / two week auto response kicks in IS NOT SUPPORT, and more specifically a sign of nonexistent support!

Do you honestly consider this acceptable?

You, GREE, wonder why things got where they are now with resentment of you and your product. THIS IS ONE OF MANY REASONS.

Look in the mirror, and around the table at the next support meeting. In the faces of your team members and management, you will see your problem.

Even when I respond to an Auto-Response I still don't get an answer. Support is long gone. No one should be spending money on this game anymore.

Got one myself the othe day.

Agree completely.

at some stage this thread will be closed, or someone will be yelled at by the other people on this forum, just a warning, subscribed