unable to switch between my accounts

Printable View

05-15-2015, 11:07 AM
Steve1302

unable to switch between my accounts

Any one eles having problems switching between accounts ? I'm on android
05-15-2015, 11:11 AM
Vile Lynn

No probs switching accts on iOS.
05-15-2015, 11:28 AM
Steve1302

It does nothing when I press the switch account button. Hope they still linked to my phone as I have no way of linking them again as I don't have the device's they the come from anymore
05-15-2015, 01:39 PM
Vile Lynn

Try deleting and reinstalling CC. You won't lose anything but time; all data is kept server-side.

Good luck!
05-15-2015, 02:12 PM
Relic

If you still have an issue after reinstalling, please submit a ticket to Support and they'll be able to assist you with this.

Support can be found here: https://games.gree-support.net/hc/en-us/requests/new

Thanks!
05-15-2015, 02:23 PM
Steve1302

Quote:

Originally Posted by Relic

If you still have an issue after reinstalling, please submit a ticket to Support and they'll be able to assist you with this.

Support can be found here: https://games.gree-support.net/hc/en-us/requests/new

Thanks!

I now have an issue after reinstalling. The game won't load up. Gets around 1/3 of the way up the loading screen and won't go any further. Iv tyred installing it again and as it won't load in I carnt send in a ticket
05-15-2015, 02:53 PM
Vile Lynn

Quote:

Originally Posted by Steve1302

I now have an issue after reinstalling. The game won't load up. Gets around 1/3 of the way up the loading screen and won't go any further. Iv tyred installing it again and as it won't load in I carnt send in a ticket

Use the link Relic posted above to submit a ticket.

Are you sure you operating system is up to date?
05-27-2015, 11:38 AM
Steve1302

Still unable to get on the game and no reply from customer support for 6 days. Can a mod please look in to this. Ticket number #2438162
05-27-2015, 12:02 PM
Vile Lynn

Quote:

Originally Posted by Steve1302

Still unable to get on the game and no reply from customer support for 6 days. Can a mod please look in to this. Ticket number #2438162

Send a PM to Relic or Bolt in case they don't see your post.

Have you checked if you have enough space on your device to install & load CC?
05-27-2015, 12:34 PM
Roc1720

Check if your google play store app is up to date, on both my devices (droid) I had to update the google store to get CC to load a few days ago. Hope that helps
05-27-2015, 01:50 PM
Steve1302

Quote:

Originally Posted by Vile Lynn

Send a PM to Relic or Bolt in case they don't see your post.

Have you checked if you have enough space on your device to install & load CC?

Thanks I will do that in the morning. Yea I have enuf space on my phone also have 32gb sd card
05-27-2015, 01:51 PM
Steve1302

Quote:

Originally Posted by Roc1720

Check if your google play store app is up to date, on both my devices (droid) I had to update the google store to get CC to load a few days ago. Hope that helps

How do you update play store ?
05-27-2015, 02:00 PM
Roc1720

Open google play app, then go to my apps and look to see if you have in that list an app called "Google Play Games" that's what I had to update to get cc to open
05-28-2015, 01:44 AM
gunny22

Quote:

Originally Posted by Steve1302

Any one eles having problems switching between accounts ? I'm on android

Yes, same here. 2 android devices, same google account, only 1 game shows when I hit "switch".
Latest google play installed.

A real bummer because one device is no longer supported by gree starting from june 1st.
05-28-2015, 10:46 AM
Bolt

Quote:

Originally Posted by gunny22

Yes, same here. 2 android devices, same google account, only 1 game shows when I hit "switch".
Latest google play installed.

A real bummer because one device is no longer supported by gree starting from june 1st.

My guess is you already tried this but here are the web instructions anyway: https://games.gree-support.net/hc/en...ndroid-devices

If you run into issues anyway please send in one ticket to support clearly stating what you are trying to do. They help players with account transfers often.