Your update failed in every way possible

[B Legit]

The new update was a fail Gree. First more people had Epic Boss issues than ever before. Now we have more Raid Glitches. Two people in my guild, and many from others have been getting multiple milestone rewards. About 15 each time they pass a milestone. So when they passed the 4 free energy, they were rewarded with 50+ energy, and 12x the real number of armors they were supposed to recieve. People passing the milestone giving out gems are receiving 150+ gems from it. Our two members have stopped hitting for fear of getting banned for glitching and have both emailed Gree explaining they did nothing to take advantage of the issue. However these are two of our best players who's points we must now go without.

[Alexistheking124]

Can we get some community postings to try and isolate this issue. I gemmed prior to the first energy milestone and noticed things glitched when I wasn't running out of raid energy on a level 4 boss. I can not confirm it but it seems my milestones multiplied each other giving me 500 enchanted keys and 650 gems along with 3k armors. I have ticketed gree but those of us affected should post any known info here so we can help the developers isolate this and pstch it quickly.

[B Legit]

Yeah, it looks like if you hit "return to battle" after passing a milestone number, then every subsequent attack you make on the boss you are rewarded that same tier of milestones over and over. However if you click "okay" instead, and go back to the scouting screen and re enter the battle that way, it progresses like it should.
Also some people are getting unlimited energy and gems, so that makes it really awesome for guilds planning on going top 25/10 that they are competing against people with unlimited energy for now.
However, that adds a lot of additional time, also our members are scared to hit the RB because they don't want to be labeled as cheaters. They emailed asking Gree to take their stuff they got extra even so they wouldn't be accused.

Also on the guild leader board you can only view the top 10 in your guild, not everyone.

[Alexistheking124]

Hey legit I'm going to test what you said. If we can verify it we can put out the warning to other members asap.

[B Legit]

Can we get an update on this? We are 5.5 hours in to war and nothing has even been acknowledged. The scores are all out of whack and people don't know whether to use their energy they were given or if they'll get in trouble for it. They don't know whether to push hard, or to not push because others are not even using gems yet but only unlimited free energy. We need answers please. Probably should've stuck to the normal scheduled Blitz if the Raid issues still weren't worked out.

[B Legit]

Hey legit I'm going to test what you said. If we can verify it we can put out the warning to other members asap.

Ok cool, it's a theory, one that I am fairly certain works, but not positive.

[Alexistheking124]

My energy got hot fixed

[legalious]

My energy and rewards are what they should be. No issue here, running on android.

[Alexistheking124]

They just removed raid for me.

[Clementine]

Thanks for bringing this to our attention. The developers are aware of the issue and are currently working on a fix that will prevent users from being able to abuse this bug! Our apologies for the inconvenience that this has caused for everyone!

https://i.chzbgr.com/maxW500/4220688128/hBABB78D9/

[Alexistheking124]

Thanks Clemy. Hope we helped you out a little about what the exact issie is. Also whens this chest thing from the update coming out!?

[legalious]

https://i.chzbgr.com/maxW500/4220688128/hBABB78D9/

I will let this slide if you let me keep the puppy.

[B Legit]

Why did it take 6 hrs? And why another raid when bugs weren't fixed? Those are the questions that need to be answered.
Raids have been a disaster, every single one has had massive bugs, this isn't trial and error, that phase should be long done.

[Alexistheking124]

Why did it take 6 hrs? And why another raid when bugs weren't fixed? Those are the questions that need to be answered.
Raids have been a disaster, every single one has had massive bugs, this isn't trial and error, that phase should be long done.
I think there was errors in the coding when you hit a milestone reward this time around. So tracking the coding errors can take a while depending on how many lines are in the game.

[B Legit]

I think there was errors in the coding when you hit a milestone reward this time around. So tracking the coding errors can take a while depending on how many lines are in the game.

Yes I know I was being condescending. Like i said, with people spending hundreds, not the time for trial and error... again

[Alexistheking124]

Yes I know I was being condescending. Like i said, with people spending hundreds, not the time for trial and error... again

I do agree. Not knowing how wide spread the issue is, it can affect the people going for the top individual prize or guilds.

[walterhwhite]

Way to go and ruin it for everyone. Killjoy

[Micro Destroy]

This is exactly why I stopped spending money on this game. This sort of nonsense just continues to happen. It's just comical to me now.

[redearth76]

well it failed me in the opposite way now I don't get battle energy or gems in milestone rewards!!!!!!

[Everdark]

yes... thanks for taking away from those who play fairly... i was just a few fights from the 5 gold key reward, and now i wont get.. going from one extreme to another is not a fair way to "fix" things.
also... if you're going to take away rewards, do it for everyone.
i have 2 accounts, one that's in top 10, other in a 100-150 standing, the top ten account's keys/gems/energy rewards have been removed. whereas the other is not.
fair? i think not

[Rookeye]

I just lost keys. Why?

http://i57.tinypic.com/aner86.jpg

[Rhaegal]

epic fail gree!

Half my guild us getting multiple rewards and the other half isn't getting their correct rewards!

Isn't a product supposed to get better with time? Not WORSE!!

[MisterT]

Keys, gems and energy are gone from milestones.

http://i57.tinypic.com/19qnx1.png

Just hit the 1,075,000 milestone but didn't get the 10 gems.

[Rhaegal]

The constant parade of bugs is sucking the life out of this game for me. Old bugs never seem to get fixed and each "fix" just brings more bugs. It's hard enough keeping a guild together with morale high and a strong will to fight. But every time this stuff happens it just gets harder and harder 'cause it appears as though the game company can't or won't value their customers enough to produce a good product.

[Sabin eh]

Keys, gems and energy are gone from milestones.

http://i57.tinypic.com/19qnx1.png

Just hit the 1,075,000 milestone but didn't get the 10 gems.



Yeah this isn't fair, i don't abuse glitches and I play fairly, now I'm missing out on a bunch of gems and keys and energy, making this war cost me even MORE. And others are getting unlimited energy. The damage is already done, give us our rewards back. I spend a ton of money on this game and taking away rewards is absolute crap. Shame on you .

[Rookeye]

Are people still getting unlimited energy? I'm thinking the reason things have gone missing is a stopgap till they fix whatever is wrong... :p

[Sol Invictus]

moral

Through extensive research conducted over the past several months, I have concluded that precisely .0637% of Knights and Dragons players can spell this word correctly.



http://www.merriam-webster.com/dictionary/morale

: the feelings of enthusiasm and loyalty that a person or group has about a task or job






That is all.

[Kangaroeland]

I was away yesterday and now wake up to a raid war where all the good rewards are gone for me but im competing against people with unlimited energy or farmed gems. Sounds real fair to me because now I will probably have to spend more on a f-ing 20% sale to keep up with your coders inability to deliver proper content. Last raid was okay so maybe its better if you test your updates before releasing them because 99% of the times they lead to major issues and bugs.

[Alexistheking124]

This is to notify Gree. But I can confirm Legit's earlier thinking about the bug. Whenever you hit a milestone(after reward removal) if you select "return to battle" you will be rewarded again with the previous milestone reward. This does stack as you earn more rewards. So to not abuse the system, please select the "okay" button after earning a milestone reward so you do not abuse this glitch.

[walterhwhite]

Theres no point to even continue fighting this raid boss since the rewards are gone.

[redearth76]

Theres no point to even continue fighting this raid boss since the rewards are gone.

agreed this is BS I never got extra anything only taken. They should just scrap this whole battle and not give out rewards

[Rhaegal]

Through extensive research conducted over the past several months, I have concluded that precisely .0637% of Knights and Dragons players can spell this word correctly.



http://www.merriam-webster.com/dictionary/morale

: the feelings of enthusiasm and loyalty that a person or group has about a task or job






That is all.

Thank you for the spelling lesson. (Sarcasm)!

Back on topic, half still have rewards with keys and gems. Half still don't. MORALE still sinking.

[Heidekraut]

Thanks for bringing this to our attention. The developers are aware of the issue and are currently working on a fix that will prevent users from being able to abuse this bug! Our apologies for the inconvenience that this has caused for everyone!

https://i.chzbgr.com/maxW500/4220688128/hBABB78D9/

Are they going to fix so that I can see the current scores of all members? This is a problem for having minimums set and I can't see the points of members below my page of scores...

[Rookeye]

Keys, gems and energy are gone from milestones.

http://i57.tinypic.com/19qnx1.png

Just hit the 1,075,000 milestone but didn't get the 10 gems.

Why are only the keys, raid energy, and gems gone? Why these items and not others? *scratches head*

[Rhaegal]

Why are only the keys, raid energy, and gems gone? Why these items and not others? *scratches head*

Cause those are the "valuable" items. Gree doesn't care if we get unlimited 2*, 3*, and fusion stones.

My question is why are they only gone for some and not everyone?

[B Legit]

Are they going to fix so that I can see the current scores of all members? This is a problem for having minimums set and I can't see the points of members below my page of scores...

^^^^
Thanks

Gree, this is complete disrespect to your customer base. Your "fix" for this bug, to remove all keys, gems and energy from rewards is PATHETIC. Especially for those of us who did NOT take advantage of the unlimited free rewards, now we can't even get it ONE time, while all the others are getting them 20+ times? Clementine, I want a pm. You ignored my last one last week, my tickets have been closed for weeks, and I shut up. The first Raid I submitted 1 ticket, when all you guys purged the thousands of tickets and asked for everyone to write one more, I wrote one more, not ten, not twenty, but I should have, as my tickets have been closed. Now I am demanding...

My 400 gems from the first Raid I am still waiting for that was taken.
My 25 EB energy that was taken (after the update)
100 gems, 20 enchanted keys, and 20 Raid Boss energy for anyone who did not take advantage of the glitch in your system

[Sol Invictus]

You guys have valid gripes, but what do you want them to do?

They're working on an actual solution, but in the mean time they removed the valuable rewards so that they couldn't be abused.

The thing I don't understand is, how is this an issue now when it didn't happen in the last two Raids? Silly.

In any case, I fully expect GREE to address the issue over the next few weeks/months and to reduce artificially inflated scores and to award players with the correct amount of gems/keys.

I would also really like to see some bans for some of the most egregious abusers of this exploit, because people know that this is wrong and they're still doing it.

[B Legit]

You guys have valid gripes, but what do you want them to do?

They're working on an actual solution, but in the mean time they removed the valuable rewards so that they couldn't be abused.

The thing I don't understand is, how is this an issue now when it didn't happen in the last two Raids? Silly.

In any case, I fully expect GREE to address the issue over the next few weeks/months and to reduce artificially inflated scores and to award players with the correct amount of gems/keys.

I would also really like to see some bans for some of the most egregious abusers of this exploit, because people know that this is wrong and they're still doing it.

How do you ban the egregious abusers? Well better question is how do you know who did it intentionally? So here is what happened to one of my guildies. He was just gemming away on the first boss we hit til it was dead. He put in 15-20 attacks on it. When it was dead he finally exited, upon exiting he was awarded 60+ energy without even knowing what had happened.

[Rookeye]

How will they determine who did and didn't "take advantage" intentionally of the glitch?

It's too easy for some to do this accidentally with absolutely no clue why it's happening. Not everyone reads the forums... :p

[Skrapz]

Theres no point to even continue fighting this raid boss since the rewards are gone.

Not if you're one of the T10 guilds lol

[MisterT]

Maybe removing the refill button whould have been the best option, that way you would have exit and wouldn't get multiple milestones payed out. It would be little slower to kill a boss but it would be for everyone, so fair.

[Rhaegal]

Maybe removing the refill button whould have been the best option, that way you would have exit and wouldn't get multiple milestones payed out. It would be little slower to kill a boss but it would be for everyone, so fair.

Because uncoding a button would have taken a lot more time than editing a reward table and it's the weekend baby!,! Time for gree to party with all that top 25 money. They'll fix the problem next raid... Or the one after.... Maybe... Eventually... Kinda....probably not

[Sol Invictus]

How do you ban the egregious abusers? Well better question is how do you know who did it intentionally? So here is what happened to one of my guildies. He was just gemming away on the first boss we hit til it was dead. He put in 15-20 attacks on it. When it was dead he finally exited, upon exiting he was awarded 60+ energy without even knowing what had happened.


How will they determine who did and didn't "take advantage" intentionally of the glitch?

It's too easy for some to do this accidentally with absolutely no clue why it's happening. Not everyone reads the forums... :p

Doesn't seem too difficult to me.

You look at who got the most gems/energy out of it.

Determine what might be an acceptable level of ignorance, and scrutinize anyone who got more than that.

If you look at the data and conclude that it's plausible that someone who got 500 gems from the glitch didn't do it intentionally, then you take a look at someone who got 2,000 gems.

It doesn't matter if people are on the forum are not...this is not the first time something like this has happened, so for someone to say "I didn't mean to get 2,000 free gems!" is suspect.

[redearth76]

over 24 hours and no response from CLEMENTINE so I guess they got your money so who cares they will come back and give some EB energy and some generic dark prince keys and call it good.

[Dianish]

The rewards that was removed... Will they return and given to those players who rightfully earned them? And when?

[Marco_]

Why are only the keys, raid energy, and gems gone? Why these items and not others? *scratches head*
- keys can get you gems, which means less gems bought
- gems means less gems bought
- energy means less gems spent on energy, which mean less gems bought

- armors, fusion stones annd gold: hardly anybody spends gems on those...

So a Gree messup "fixed" in the way that benefits Gree the most...


The thing I don't understand is, how is this an issue now when it didn't happen in the last two Raids? Silly.
Because KnD very likely is total spaghetti code and a code change in 1 place can have unexpected sideeffects in multiple other places. (their revision control also seems shoddy, since now and then problems pop back up that were fixed a time ago, kind of like one of the files accidentally got reverted a few revisions back... Maybe forgetting to put fixes into a development branch before switching to it as master branch?)

[ATurla]

I had 39 keys for chests from arena and raid boss milestones but when I tap on chance chests the game immediately exits on me I have emailed free support but have not heard back from them yet. I spend a lot of money on gems to get armor from the chests and also the gemnado and events where you spend gems to get really good epic pluses. I am afraid to buy gems in fear of the new glitches screwing it up and me losing the gems I spent good money on. If someone could please get back to me asap and help me resolve this issue I would greatly appreciate it. Thank you for your time

[PG_GNight]

Many members in my guild are now not having their attack damage register. For example, scout a level 2, spend two minutes attacking, spend 1 energy, do 42k damage. After the fight, the level 2 boss still has 700k health. So now we are losing our energy AND our time and getting nothing for it. Now we may have to gem to get the point bonus too before the boss "flees" or should I say as the boss "grees" away with our money.

[B Legit]

Clementine....

Still waiting on....

1.) Any word from you guys acknowledging progress/changes.
2.) The ability to scroll past page 1 on the Individuals Guild Leaderboard.

Personally

Read and respond to my PM. I'm done with tickets, too many have been closed. I'm not asking for a lot, just a reply with some information after 5 weeks (5 WEEKS!!!) of waiting, or I'll just go to daddy (google) and get my stuff that I deserve.

[Sol Invictus]

The leaderboard one is strange. If you are 1-10 in your syndicate, you can't see anything else.
If you are 11-20, you can go to page 1 and so you can see 1-20.

So the problem is obviously with the 'Right' button, because the 'Left' button works OK.
It would be wonderful to see who isn't pulling their weight. Kind of a necessary thing to know when you're managing a guild.



And just to make sure this doesn't get skipped over.


Still waiting on....

1.) Any word from you guys acknowledging progress/changes.
2.) The ability to scroll past page 1 on the Individuals Guild Leaderboard.

[tnorman78]

What about the milestone awards that are gone now? I'm at 4.3 million points and since Gree took the keys and energy away are we gonna get what we earned.?

[Fossil]

This is to notify Gree. But I can confirm Legit's earlier thinking about the bug. Whenever you hit a milestone(after reward removal) if you select "return to battle" you will be rewarded again with the previous milestone reward. This does stack as you earn more rewards. So to not abuse the system, please select the "okay" button after earning a milestone reward so you do not abuse this glitch.

"Abuse this glitch"....really? As many times as GREE has failed to restore players rightful gems/money/armor I sure hope you realize how crazy your proposition sounds to these people.

[SBBL Indigo]

To remove the rewards is just disrespectful, it's like punishing the whole class for one kid being naughty. My guild is sitting out the raid cos they are so completely boring and tedious but our 2 sister guilds are both going t25.

Not that you can see who is slacking cos you can't see below the top 10 in guild but it's hard to motivate players to keep pushing when you take away all the decent milestones, added to the fact that this is another war where costs were artificially inflated by Gree mess-ups and you have to consider this could be deliberate on Grees part. Armours and gems cost them nothing to give out, so if you allow some kid to get 5000 free gems by abusing the system, it pushes up the spending by legitimate players trying to compete and Gree doesn't lose out, they just coin it in.

And then they slap you in the face with a lame dark prince key 'apology' and a 20% sale, or gem event on second day of a war when you've already spent 2000 gems, or a raid event instead of blitz the weekend after those most expensive top 10 ever and yet more mess ups and bugs next time round. Thanks for looking after your customers Gree!

[Rookeye]

What about the milestone awards that are gone now? I'm at 4.3 million points and since Gree took the keys and energy away are we gonna get what we earned.?

I'm wondering the same...

[Rookeye]

I had 39 keys for chests from arena and raid boss milestones but when I tap on chance chests the game immediately exits on me I have emailed free support but have not heard back from them yet. I spend a lot of money on gems to get armor from the chests and also the gemnado and events where you spend gems to get really good epic pluses. I am afraid to buy gems in fear of the new glitches screwing it up and me losing the gems I spent good money on. If someone could please get back to me asap and help me resolve this issue I would greatly appreciate it. Thank you for your time

PM Clementine directly. If you haven't already put in a ticket, do so, because that will be her first question to you.

[Fossil]

PM Clementine directly. If you haven't already put in a ticket, do so, because that will be her first question to you.

Yeah, a ticket. I hear they have a dumpster especially for those....

[Rookeye]

Shhh...it's called a "round-file"... ;)

[Fossil]

LOL! You can always go to Helen

[Rookeye]

Yeah...the "Ahandbaskets" and I go waaay back... ;)

[B Legit]

War's almost over and we still have heard nothing.....

6666

[Gaanon]

Have I used this bug...yup. x3. First time was when I found it. Completely random and I was like what the heck? Second time was to see if it was repeatable to call it a legit bug (or in Microsoft lingo "a feature"). Third time was just because I wasn't going to exit out of a battle to appease Gree. Sorry, not happening. Am I going out of my way to abuse this? No. But to punish everyone because Gree screwed da pooch? Yeah, wrong move.

So...I suppose now I should be waiting for yet ANOTHER patch to fix the new bugs that were introduced? This WAS an awesome update! I have never seen the game run so smooth in a LOOOOONNNGGGG TIME! I liked being able to select element types in the armory. Now...let's see, wait for a patch, get a platitude from "The Dark Prince for messing with the servers" of a gem or two and a few useless keys. SO looking forward to it.

[Rookeye]

Unless they have a weekend team, I wouldn't expect to hear anything prior to Monday 8 am PST...

[Skrapz]

Unless they have a weekend team, I wouldn't expect to hear anything prior to Monday 8 am PST...

Probably more like 6pm, don't recall them "fixing" anything before that time recently, sucks cuz when it comes to people finding a problem that might make them lose a couple bucks they sure screw over their customers pretty quick, and are very slow to fix the problem 😠

[RaeLynn]

I just hit the 4.2 million mark and noticed that all the gem rewards had been taken away. Was that intentional? If not then why didn't I receive the 15 gems that were supposed to be given at that mark?

[Dianish]

I just hit the 4.2 million mark and noticed that all the gem rewards had been taken away. Was that intentional? If not then why didn't I receive the 15 gems that were supposed to be given at that mark?


They removed all keys, energy and gem rewards. Still no word about them being restored or not.

I hope they do get stored and given to those who earned them. I've over 11 mill points and would like to get rewards - way to many empty spots i wanna miss out on.

[greenwing]

I hope they do get stored and given to those who earned them. I've over 11 mill points and would like to get rewards - way to many empty spots i wanna miss out on.

I hope they do, but looking at how they fixed it I would not be surprised if they would keep it as is and maybe only ban/punish the players that clearly abused the system (e.g. the ones that got more then 25* the gem rewards)

[Dianish]

I hope they do, but looking at how they fixed it I would not be surprised if they would keep it as is and maybe only ban/punish the players that clearly abused the system (e.g. the ones that got more then 25* the gem rewards)


maybe but those who didnt experience the glitch shouldnt be punished.

[Fossil]

I hope they do, but looking at how they fixed it I would not be surprised if they would keep it as is and maybe only ban/punish the players that clearly abused the system (e.g. the ones that got more then 25* the gem rewards)

Ban/punish? Really? 25 time the gem award is nothing if you were hitting a level 5 when you crossed the awards threshold. There is really no plausible way for GREE to rectify this one, short of voiding the game and refunding gems spend. Do you think that will happen?

[Rookeye]

Why not award gems/keys to everyone who played, acknowledge there was a glitch, and fix it for next time? :rolleyes:

[Gaanon]

Why not award gems/keys to everyone who played, acknowledge there was a glitch, and fix it for next time? :rolleyes:

WHAT? And have Gree actually do something that FAVORS their customer base? Something that shows good will? Are you out of your mind?

What floors me is that they obviously have the funds to support a forum for their many games. That's more than just a server in the cloud. They even have the funds (I'm assuming she's paid) for Clementine to do her PR role. However we're left to wonder if they bothered to have a QA or testing team.

[Rookeye]

Out of mind? Check!

Expect GREE to do something good here? Check!


Now whether it actually happens remains to be seen...

[B Legit]

Unless they have a weekend team, I wouldn't expect to hear anything prior to Monday 8 am PST...

There is no such thing as a "weekend team," in an industry that is service based. This is not a 9-5, they work as NECESSARY, not as convenient, or they should. Obviously having your biggest events on weekends, if you're not going to be around at all on weekends, is not the greatest business practice. It makes sense this weekend, since we haven't heard from anyone, nor seen any sort of update since Friday.

If we really want to get them to hear us, stop using gems. Stop buying gems. Stop their cash flow, as long as they have that they have zero incentive to act quickly.

[Fossil]

In any case, I fully expect GREE to address the issue over the next few weeks/months and to reduce artificially inflated scores and to award players with the correct amount of gems/keys.

I would also really like to see some bans for some of the most egregious abusers of this exploit, because people know that this is wrong and they're still doing it.

I presume that would apply equally to people in Hawk? I notice that the Hawk GM is in top 20 with a very high score......

[B Legit]

I presume that would apply equally to people in Hawk? I notice that the Hawk GM is in top 20 with a very high score......

It would apply equally to everyone. This is a poor judgement statement, because he very well may have not abused the glitch at all. Also, I know the person in 2nd atm, they have been going back and forth between #1 and #2 all war. She had thousands of gems saved up for this run, and literally has not slept this entire weekend, taking less than 3 hrs total off of hitting. She did not abuse the glitch and was planning this the whole time, so don't accuse anyone you do not have direct knowledge on.

[Fossil]

You guys have valid gripes, but what do you want them to do?

They're working on an actual solution, but in the mean time they removed the valuable rewards so that they couldn't be abused.

The thing I don't understand is, how is this an issue now when it didn't happen in the last two Raids? Silly.

In any case, I fully expect GREE to address the issue over the next few weeks/months and to reduce artificially inflated scores and to award players with the correct amount of gems/keys.

I would also really like to see some bans for some of the most egregious abusers of this exploit, because people know that this is wrong and they're still doing it.


It would apply equally to everyone. This is a poor judgement statement, because he very well may have not abused the glitch at all. Also, I know the person in 2nd atm, they have been going back and forth between #1 and #2 all war. She had thousands of gems saved up for this run, and literally has not slept this entire weekend, taking less than 3 hrs total off of hitting. She did not abuse the glitch and was planning this the whole time, so don't accuse anyone you do not have direct knowledge on.

No accusation, a question. Hit dog howls? It comes down to glass houses and stones. As for poor judgment, I do not think you are the arbiter of right and wrong.

[B Legit]

No accusation, a question. Hit dog howls? It comes down to glass houses and stones. As for poor judgment, I do not think you are the arbiter of right and wrong.

You are correct I am not the arbiter.
Also, it was an accusation trying to be hidden as a question, we are not stupid here, although you are trying to make it seem as we are. I know exactly what you are implying. You are trying to cleverly suggest someone is cheating, when in fact you do not know. You're condescending statement was implying that you think that Sol's guildie is cheating and condemning him for calling out other cheaters. However if you were just asking a question you would make it about the whole, not one person.
Are they? Idk, either do you, so don't accuse.

[DK Zenith]

So now GREE is going to go back and award the appropriate keys and gems to people that hit all the milestones, right?

It seems silly to me that people are out with their burning stakes demanding that anyone who "took advantage" of this error be punished.

How can GREE punish anyone for using the normal game mechanic?

The only people at fault here is GREE, and to be honest not only do they owe everyone who participated an enormous apology for allowing this to happen, they should also be compensating a lot more than the original rewards, seeing as everyone was punished for the developer's mistake.

Can't wait for my 20 gems and keys -_-

[B Legit]

So now GREE is going to go back and award the appropriate keys and gems to people that hit all the milestones, right?

It seems silly to me that people are out with their burning stakes demanding that anyone who "took advantage" of this error be punished.

How can GREE punish anyone for using the normal game mechanic?

The only people at fault here is GREE, and to be honest not only do they owe everyone who participated an enormous apology for allowing this to happen, they should also be compensating a lot more than the original rewards, seeing as everyone was punished for the developer's mistake.

Can't wait for my 20 gems and keys -_-

Agreed, people taking advantage of Gree's own mistake is not on the shoulders of the customer. If we had to modify the game in any way shape or form to take advantage then that's a different story. However like zen said this happened within the normal game mechanics.
I simply want those who did not get rewarded any of the rightful rewards to be compensated for what they were not given, while others were rewarded 10x the amount of regular. Don't take it away from those who were given extra's, just make sure that everyone is given what they deserve as well.

[Fossil]

You are correct I am not the arbiter.
Also, it was an accusation trying to be hidden as a question, we are not stupid here, although you are trying to make it seem as we are. I know exactly what you are implying. You are trying to cleverly suggest someone is cheating, when in fact you do not know. You're condescending statement was implying that you think that Sol's guildie is cheating and condemning him for calling out other cheaters. However if you were just asking a question you would make it about the whole, not one person.
Are they? Idk, either do you, so don't accuse.

My question was directed at Sol's guildies as Sol was the one proposing the ban. It had nothing to do with accusing anyone. If I intend to accuse, it will be clearly stated and I will copy you since you seem inclined to answer questions that are not directed to you.

[B Legit]

First of all, I can't make you seem stupid, that is up to you. My question was directed at Sol's guildies as Sol was the one proposing the ban. It had nothing to do with accusing anyone. If I intend to accuse, it will be clearly stated and I will copy you since you seem inclined to answer questions that are not directed to you. You are not GOD, so do not presume to know my intent.

Lol, someone has an entitlement complex. You are posting on a public forum, if you intended that at him directly, PM him. You DID accuse, because you named an individual person. The only reason I responded is because you were obviously looking for a certain response on that, so I put a stop to it. I never said I was GOD, and your incredibly rash reactions to legitimate claims indicate you know you're in the wrong anyways. The only people who looks stupid right now, well is anyone overreacting to a simple statement asking not to accuse without knowledge.

[Rhaegal]

Guys, let's not get into the blame game of who did or who didn't do what. You don't know, you don't have the info.

However, the glitch was first noticed a few hours into game play, correct?
The mechanic of the glitch was posted in the forum shortly thereafter.

In that time, the top scores were well into the millions hitting most or all, of the milestones. So, assuming they didn't care about the glitch and were just racking up points and focused on knocking out bosses, they'd still recieve the full benefit of the glitch yes?

Now, your average player probably hit a million points at best in the first few hours, getting some but not all benefit of the glitch, again this assumes the player didn't care or try to intentionally use the glitch.

Then the keys, energy, and gems were removed for everyone the following morning, roughly 12-16 hours into the raid. This would be AFTER most of the big players had cleared the milestone rewards. So in fact the only ppl hurt by the fix were the average players, the ones least likely to be bashing a level 3,4, or 5 boss for an hour.

This seems incredibly unbalanced to me. The "rich" got richer and the poor average joe maybe with 1 epic and some EB armors got the energy, keys, and gems taken away.

There had to be a better fix than to eliminate those rewards for the rest of the raid.

Also don't count on any bans/punishment because they'd have to ban a lot of their top players, not because they abused the glitch but because they didn't care and weren't going to interrupt their boss bashing. Gree's not going to give up the kind of money these players bring in.

[Rookeye]

Agreed, people taking advantage of Gree's own mistake is not on the shoulders of the customer. If we had to modify the game in any way shape or form to take advantage then that's a different story. However like zen said this happened within the normal game mechanics.
I simply want those who did not get rewarded any of the rightful rewards to be compensated for what they were not given, while others were rewarded 10x the amount of regular. Don't take it away from those who were given extra's, just make sure that everyone is given what they deserve as well.

I'm perfectly happy to ONLY be compensated what I would normally receive in raid as per my score. Not looking for extras here, just what the game initially promised when Raid started.

[MightyIsaac]

I for one reported the glitch as soon as it happened on my account, shortly afterwards I lost my rewards as many did. I then sent a second ticket (a very long but polite one) explaining this was a glitch, I had not abused it, I had reported it, why was I being punished.

I have received my reply already :

Thanks for contacting GREE Support and for participating in our latest Raid Boss event!
At the beginning of the Raid Boss event, an exploit was discovered that allowed players to abuse milestones. The milestone rewards were adjusted to omit the gems, energy and keys in response to the exploit to preserve the integrity of the event and ensure proper raid standings. We do apologize for the confusion this may have caused.
Kind Regards,

Not sure about others, but I have started looking into how to report a sub standard app to apple, and will be looking if there is any way I can claim my gems back via either itunes or credit card.

[Rhaegal]

I for one reported the glitch as soon as it happened on my account, shortly afterwards I lost my rewards as many did. I then sent a second ticket (a very long but polite one) explaining this was a glitch, I had not abused it, I had reported it, why was I being punished.

I have received my reply already :

Thanks for contacting GREE Support and for participating in our latest Raid Boss event!
At the beginning of the Raid Boss event, an exploit was discovered that allowed players to abuse milestones. The milestone rewards were adjusted to omit the gems, energy and keys in response to the exploit to preserve the integrity of the event and ensure proper raid standings. We do apologize for the confusion this may have caused.
Kind Regards,

Not sure about others, but I have started looking into how to report a sub standard app to apple, and will be looking if there is any way I can claim my gems back via either itunes or credit card.

But they didn't preserve the integrity of anything, they just punished lower players who hadn't hit the milestones yet.

Plus how do you sort those "abusing the glitch" from those that had no idea how it worked and were just playing the raid?

[CorgiRider]

Then the keys, energy, and gems were removed for everyone the following morning, roughly 12-16 hours into the raid. This would be AFTER most of the big players had cleared the milestone rewards.

Hey everyone,

I wanted give some additional insight on this. The RB energies weren't removed the following morning, they were removed within hours of the glitch being discovered. The time table went:

Issue was reported about 3:30p.
The glitch was fixed server-side at 5:30p.
Inventories were adjusted by, at the latest, 7p.

It is true that users could have used the duplicated gems to get energy to fight the Raid Boss multiple times. We've identified about 200 players who, knowingly or unknowingly, "used" this glitch and will be reviewing accounts on a case-by-case basis.

[B Legit]

Hey everyone,

I wanted give some additional insight on this. The RB energies weren't removed the following morning, they were removed within hours of the glitch being discovered. The time table went:

Issue was reported about 3:30p.
The glitch was fixed server-side at 5:30p.
Inventories were adjusted by, at the latest, 7p.

It is true that users could have used the duplicated gems to get energy to fight the Raid Boss multiple times. We've identified about 200 players who, knowingly or unknowingly, "used" this glitch and will be reviewing accounts on a case-by-case basis.

Just curious, when you say inventories adjusted, what exactly does that mean? As far as I have heard/seen nothing has been adjusted. Also, will those users who did not get any of the gems, energy, or keys, be rewarded accordingly?

Also, very, very, very ,very, very important. The glitch was never fixed :0

[tnorman78]

Hey everyone,

I wanted give some additional insight on this. The RB energies weren't removed the following morning, they were removed within hours of the glitch being discovered. The time table went:

Issue was reported about 3:30p.
The glitch was fixed server-side at 5:30p.
Inventories were adjusted by, at the latest, 7p.

It is true that users could have used the duplicated gems to get energy to fight the Raid Boss multiple times. We've identified about 200 players who, knowingly or unknowingly, "used" this glitch and will be reviewing accounts on a case-by-case basis.

Ok....so how about players like myself that hhad a little over a million points when GREE removed the rewards. I finished with 6 million points and used legitimately bought gems to do it. Are those players like myself gonna be compensated for the money we spent to earn those rewards you guys took away?

[RamenKing]

Is the guild leaderboard glitched too? We only have the top 10 showing.

[Smiley80]

Wow, i was playong on the road and only got wind of this glitch now. We only summon level 1 monsters, but i did accidentally click return to battle after the milestone for 4 free energy on day 1. A message came up, monster had been defeated by someone else. I did not the double rewards like other people. (Probably) for the best!

[Dianish]

Gree...

Please give an update. Will we get the rewards we spend to get? Or are your intentions to leave us out in the rain ?

[Darkhaus]

Hey everyone,

I wanted give some additional insight on this. The RB energies weren't removed the following morning, they were removed within hours of the glitch being discovered. The time table went:

Issue was reported about 3:30p.
The glitch was fixed server-side at 5:30p.
Inventories were adjusted by, at the latest, 7p.

It is true that users could have used the duplicated gems to get energy to fight the Raid Boss multiple times. We've identified about 200 players who, knowingly or unknowingly, "used" this glitch and will be reviewing accounts on a case-by-case basis.

If you punish ppl by this abuse, will the guilds score be reduced aswell, meaning some guild might have better standing in the ladder, thus they should get better rewards ?

[Rookeye]

The raid promised--by publication of milestone rewards in-game--certain rewards for hitting certain milestones. I hit at least three of those milestones without receiving all of the original promised rewards. I certainly did not intentionally use a glitch, exploit, cheat, etc, at any point in this raid. The energy, keys and gems were simply removed without explanation in-game at a certain point. They were never returned.

Please tell me what I, and other players, need to do to receive these missing milestone rewards. Thank you.

[Marco_]

Please tell me what I, and other players, need to do to receive these missing milestone rewards. Thank you.
I'm sure there's some small print in a EULA somewhere saying they don't have to give them to you. ;-(

Seems other companies are just as bad at handling their own mistakes: another game just had a 12 hours full server rollback because the company typo-d event rewards to something much more valuable and "rollback" was their idiotic response to protect their income...

[Skrapz]

Aren't there people that never got their rewards from the nightmare that was the first raid? If so i wouldn't expect to get anything at this point, seems to be their new bussiness practice from what i'm seeing. Which sucks because a lot of people, including myself really enjoy playing the game when , on the rare occasion it runs the way it'supposed to

[Rookeye]

I'm relentlessly optimistic. I haven't given up on GREE yet... ;)

[PG_GNight]

Hey everyone,

I wanted give some additional insight on this. The RB energies weren't removed the following morning, they were removed within hours of the glitch being discovered. The time table went:

Issue was reported about 3:30p.
The glitch was fixed server-side at 5:30p.
Inventories were adjusted by, at the latest, 7p.

It is true that users could have used the duplicated gems to get energy to fight the Raid Boss multiple times. We've identified about 200 players who, knowingly or unknowingly, "used" this glitch and will be reviewing accounts on a case-by-case basis.

I'm getting tired of these sub-standard responses from your developers. Rather than address the entire situation head on, admit you screwed up in a major way, and vow to resolve the problem in a manner fair to everyone who spends a lot of time and money playing this game, the only time you ever speak up is when you want to pick a bone with one statement someone made in a forum post you disagree with. What about all the other legitimate gripes people have with this game? Where are your responses or resolutions to those?

One thing that would go a long way towards saving face would be to admit your mistakes, inform people that you are aware of the problem, and assure people it will be corrected. You do this every once in a blue moon in a forum post tucked away on the Internet but so few of your users actually use these forums. Here's an idea, publish a message in the news tab of the game! Surely this can be done since you manage to publish announcements of new purchases that can be made, new chests, and other ways users can give you their money. Surely an image in the news feed addressing the glitches can be posted.

And rather than going after the users who "exploited" a glitch in a game you pushed out, I think most people would prefer that you spent your time locating and fixing this game's innumerable glitches so the game works properly for once. If you want to charge people exorbitant amounts of time and money to play your game, at least make it worth it.

[Rookeye]

...rather than going after the users who "exploited" a glitch in a game you pushed out, I think most people would prefer that you spent your time locating and fixing this game's innumerable glitches so the game works properly for once. If you want to charge people exorbitant amounts of time and money to play your game, at least make it worth it.

^ this. Agree

[Garlic]

^ this. Agree

as to how they will go back and fix this problem?

[Rookeye]

Agree that most players would prefer GREE fix prior existing glitches before punishing players who took advantage of a raid glitch provided by...GREE. *shrug*

[Kor Ching Kiat James]

Simply put, just let the honest players receive what we justly deserve and move on. Event is over and let's just enjoy the game. ;)

[Rhaegal]

The raid promised--by publication of milestone rewards in-game--certain rewards for hitting certain milestones. I hit at least three of those milestones without receiving all of the original promised rewards. I certainly did not intentionally use a glitch, exploit, cheat, etc, at any point in this raid. The energy, keys and gems were simply removed without explanation in-game at a certain point. They were never returned.

Please tell me what I, and other players, need to do to receive these missing milestone rewards. Thank you.

It's in the TOS that all in game property can be altered, changed, or eliminated at any time by the game company.

[Rookeye]

It's in the TOS that all in game property can be altered, changed, or eliminated at any time by the game company.

*puts fingers in ears*

Nahnahnaaah! Not listening! ;)

[Fossil]

Yes, but after offering a certain reward for competing it is still contract law that takes effect and the TOS cannot bypass that. By offering something and then changing after you obligate, they have violated a contract formed when they offered and you accepted

[Fossil]

BTW, if you have not acknowledged the TOS it is about as effective as toilet paper in a court of law, especially in Cali. There is absolutely no proof that you ever accepted it and that again is contract law