Accounts being stolen and threatened to be stolen

[Sarah 101]

From heide :
Ok so I am unsure how to start a new thread as it says I'm not allowed however there is a serious issue that needs to be a addressed.

Account Thefts

I am posting on behalf of many of the top players in knights and dragons to express our concern and anger at Gree allowing accounts to be stolen.

Only this morning the accounts of 2 of players from Rainbow Rug were stolen, accounts that cost their owners thousands of dollars. As well as several more before. Gree needs to fix this NOW. We have been informed that these accounts were GIVEN to the thieves with only friend code, level and main knight armour. Anybody can get this information simply by having a friend on their list.

Players are freaking out that when they wake in the morning their account will be gone and unless Gree fixes it, this game will be dead because we will not spend any more money on it.

On behalf of the community we demand that Gree tightens up its security procedures, introduces a secret PIN or secret question that anyone must answer before Gree gives them the account. Binding isn't sufficient. People who have bound still had their accounts stolen.

We feel that there should be a login feature rather then just account binding, this way the account can't be lost and if it is email information and security questions/pin numbers must be used in order to get into an account. We understand this is a game and this may seem extreme however many have spent and continue to spend hundreds and others thousands of dollars on our accounts and to have it taken out from under us is unacceptable!

Until this is rectified we ask that gree put a hold on any account retrieving! The person stealing high dollar amounts has submitted more emails to gree asking to retrieve their account!

The thief is apparently a school kid who has already submitted requests to Gree to take 4 more Rainbow Rug accounts. Please fix this before it is too late.

[Heidekraut]

Thank you for posting this for me, it's very important and gree needs to take this with utmost priority ans seriously!

[ramuara]

The stolen accounts need to be returned and process put in place to prove purchase history from gems.

[Yongsan]

This most certainly needs to be fixed. It is outrageous that the accounts we spend hard earned money on are so easily stolen by thieves with such basic information. The security needs to be improved to protect the customers, period.

[Clementine]

From heide :
Ok so I am unsure how to start a new thread as it says I'm not allowed however there is a serious issue that needs to be a addressed.

Account Thefts

I am posting on behalf of many of the top players in knights and dragons to express our concern and anger at Gree allowing accounts to be stolen.

Only this morning the accounts of 2 of players from Rainbow Rug were stolen, accounts that cost their owners thousands of dollars. As well as several more before. Gree needs to fix this NOW. We have been informed that these accounts were GIVEN to the thieves with only friend code, level and main knight armour. Anybody can get this information simply by having a friend on their list.

Players are freaking out that when they wake in the morning their account will be gone and unless Gree fixes it, this game will be dead because we will not spend any more money on it.

On behalf of the community we demand that Gree tightens up its security procedures, introduces a secret PIN or secret question that anyone must answer before Gree gives them the account. Binding isn't sufficient. People who have bound still had their accounts stolen.

We feel that there should be a login feature rather then just account binding, this way the account can't be lost and if it is email information and security questions/pin numbers must be used in order to get into an account. We understand this is a game and this may seem extreme however many have spent and continue to spend hundreds and others thousands of dollars on our accounts and to have it taken out from under us is unacceptable!

Until this is rectified we ask that gree put a hold on any account retrieving! The person stealing high dollar amounts has submitted more emails to gree asking to retrieve their account!

The thief is apparently a school kid who has already submitted requests to Gree to take 4 more Rainbow Rug accounts. Please fix this before it is too late.

I have contacted her via PM and am working on getting more details.

Please note, however, that if a user Account Shares, they are in direct violation of the Terms of Service, and the account may be banned.

[Paco9527]

This seriously has to stop gree
One of the best Guys lost his account because you swapped it with some School Kids account.
This need to be fixed as Soon as possible.
Like sarah already said this Little Kid Sent more emails to you to get more RRu accounts and as GM of the Rainbow rug i don't want that to happen

[cn ax]

Enough Said.

[Jordan Moore]

Thank you for writing this message, gree doesn't understand what it's like to lose an account. I haven't lost my account but I can imagine, losing our accounts would be just like gree losing the ability to make money for there game. Gree needs to recognize the amount of money they receive because of those players from the rainbow guild and others.

[Crayster]

This is what happened to me: I was happily enhancing my new armour and the system wants me to restart my game, when I did that, my level 174 account is gone n I end up with a level 27 account. I email Gree immediately n I have yet to receive any reply from Gree. I have forward my friend code (from a kind soul) n send in my purchase receipts. This is the worst customer service I have encountered, n it has being more than 24 hours!!!!!!!

For those who know me, I have being playing this game since the first guild war, n this is how Gree treat one of the top spenders in the game, very disappointing!!!

[Pat Graves]

From heide :
Ok so I am unsure how to start a new thread as it says I'm not allowed however there is a serious issue that needs to be a addressed.

Account Thefts

I am posting on behalf of many of the top players in knights and dragons to express our concern and anger at Gree allowing accounts to be stolen.

Only this morning the accounts of 2 of players from Rainbow Rug were stolen, accounts that cost their owners thousands of dollars. As well as several more before. Gree needs to fix this NOW. We have been informed that these accounts were GIVEN to the thieves with only friend code, level and main knight armour. Anybody can get this information simply by having a friend on their list.

Players are freaking out that when they wake in the morning their account will be gone and unless Gree fixes it, this game will be dead because we will not spend any more money on it.

On behalf of the community we demand that Gree tightens up its security procedures, introduces a secret PIN or secret question that anyone must answer before Gree gives them the account. Binding isn't sufficient. People who have bound still had their accounts stolen.

We feel that there should be a login feature rather then just account binding, this way the account can't be lost and if it is email information and security questions/pin numbers must be used in order to get into an account. We understand this is a game and this may seem extreme however many have spent and continue to spend hundreds and others thousands of dollars on our accounts and to have it taken out from under us is unacceptable!

Until this is rectified we ask that gree put a hold on any account retrieving! The person stealing high dollar amounts has submitted more emails to gree asking to retrieve their account!

The thief is apparently a school kid who has already submitted requests to Gree to take 4 more Rainbow Rug accounts. Please fix this before it is too late.


Thank you for writing this message, gree doesn't understand what it's like to lose an account. I haven't lost my account but I can imagine, losing our accounts would be just like gree losing the ability to make money for there game. Gree needs to recognize the amount of money they receive because of those players from the rainbow guild and others.

This needs to be fixed. In have always been skeptical about how unsecured the accounts are with the amount of money players spend. Give us better security options Gree before you lose your income

[Dustin Green]

My old guild master beat almost every sentel we fought in guild wars and got stolen drone him and GREE gave it back and it had only maxed basics

[ParagonHunter]

This issue happening all too frequently now and GREE continuously fails to provide the service that all of the Knights and Dragons players deserve. These players spend so much of their hard earned money to have their account stolen and lose all of their work and money on some kid who is too lazy to do it himself. Gree needs to pay attention to their player community and create some sort of firewall to prevent this sort of events.

[Clementine]

Just want to chime in once more and let you know account security is very much our number one priority and we address all instances of stolen or unauthorized account transfers very seriously. I have the team on this right now. If your account is stolen please let us know by filing a Support request immediately. If a friend's account was stolen, please have them submit a ticket, DO NOT SUBMIT A TICKET FOR THEM. Please include as many details as possible about your account including:

- main knights name
- level
- armor
- names of the other knights
- date of last 3 purchases with receipts
- guild information
- last login date

Additionally, please remember that Account Sharing or Trading is against the GREE Terms of Service (http://product.gree.net/us/en/terms). If an account was lost while engaging in one of these behaviors, your account may be banned.

[Nitemare10]

GREE you must protect your Knights and Dragon accounts. The recent theft of Rainbow Rug Crays account should never have been allowed! Gree you take our money and our time-- but if you don't fix this security issue I will request apple refund my money and I will never spend another dime on any Gree game. Because if accounts can be stolen with little or no concern by Gree then I want a refund of the money I have invested in my account . My account is intact but I fear account theft ....This is a serious breach in our privacy..... I am an apple stockholder and I intend to report this issue!
From heide :
Ok so I am unsure how to start a new thread as it says I'm not allowed however there is a serious issue that needs to be a addressed.

Account Thefts

I am posting on behalf of many of the top players in knights and dragons to express our concern and anger at Gree allowing accounts to be stolen.

Only this morning the accounts of 2 of players from Rainbow Rug were stolen, accounts that cost their owners thousands of dollars. As well as several more before. Gree needs to fix this NOW. We have been informed that these accounts were GIVEN to the thieves with only friend code, level and main knight armour. Anybody can get this information simply by having a friend on their list.

Players are freaking out that when they wake in the morning their account will be gone and unless Gree fixes it, this game will be dead because we will not spend any more money on it.

On behalf of the community we demand that Gree tightens up its security procedures, introduces a secret PIN or secret question that anyone must answer before Gree gives them the account. Binding isn't sufficient. People who have bound still had their accounts stolen.

We feel that there should be a login feature rather then just account binding, this way the account can't be lost and if it is email information and security questions/pin numbers must be used in order to get into an account. We understand this is a game and this may seem extreme however many have spent and continue to spend hundreds and others thousands of dollars on our accounts and to have it taken out from under us is unacceptable!

Until this is rectified we ask that gree put a hold on any account retrieving! The person stealing high dollar amounts has submitted more emails to gree asking to retrieve their account!

The thief is apparently a school kid who has already submitted requests to Gree to take 4 more Rainbow Rug accounts. Please fix this before it is too late.

[JXswimKnD]

Even though I am not part of RRu, now we all know that accounts can be stolen. If a schoolboy did it, then the possibilities are endless. Hundreds of accounts could be stolen, and many top players would quit. A huge amount of money come from the top players and without them this game will die. As part of the RA I strongly suggest you take action against these crimes and fix this.

[Nitemare10]

GREE PROTECT YOUR CUSTOMERS gree fix this now!
this is what happened to me: I was happily enhancing my new armour and the system wants me to restart my game, when i did that, my level 174 account is gone n i end up with a level 27 account. I email gree immediately n i have yet to receive any reply from gree. I have forward my friend code (from a kind soul) n send in my purchase receipts. This is the worst customer service i have encountered, n it has being more than 24 hours!!!!!!!

For those who know me, i have being playing this game since the first guild war, n this is how gree treat one of the top spenders in the game, very disappointing!!!

[Nitemare10]

GREE you must listen to Ram and return the stolen accounts now!
The stolen accounts need to be returned and process put in place to prove purchase history from gems.

[NoName MNS]

This is what happened to me: I was happily enhancing my new armour and the system wants me to restart my game, when I did that, my level 174 account is gone n I end up with a level 27 account. I email Gree immediately n I have yet to receive any reply from Gree. I have forward my friend code (from a kind soul) n send in my purchase receipts. This is the worst customer service I have encountered, n it has being more than 24 hours!!!!!!!

For those who know me, I have being playing this game since the first guild war, n this is how Gree treat one of the top spenders in the game, very disappointing!!!

This is RSQ Diablo Cray. I really hope Gree does something about your account. This problem is very serious and needs to be fixed. Gree also needs to upgrade the sercurity in their games to insure that this problem doesn't happen again.

[NoName MNS]

I agree with all of you. Those hackers should be banned and punished!

[Nitemare10]

Clementine, thanking you in advance for your help. Please get the stolen accounts back to their rightful owners ASAP! [QUOTE=Clementine;1369829]I have contacted her via PM and am working on getting more details.

Please note, however, that if a user Account Shares, they are in direct violation of the Terms of Service, and the account may be banned.[/QUOTE

[Heidekraut]

Just want to chime in once more and let you know account security is very much our number one priority and we address all instances of stolen or unauthorized account transfers very seriously. I have the team on this right now. If your account is stolen please let us know by filing a Support request immediately. If a friend's account was stolen, please have them submit a ticket, DO NOT SUBMIT A TICKET FOR THEM. Please include as many details as possible about your account including:

- main knights name
- level
- armor
- names of the other knights
- date of last 3 purchases with receipts
- guild information
- last login date

Additionally, please remember that Account Sharing or Trading is against the GREE Terms of Service (http://product.gree.net/us/en/terms). If an account was lost while engaging in one of these behaviors, your account may be banned.


I know from personal experience a few months back that when my device broke and i lost access to my unbound gm account when I emailed gree they asked for all that info, however never thinking I'd lose my account my knights names were random and I didn't know them by heart, nor did I remember exactly what armors they each had, I provided them with the friend code, the main knight name what the main knight was wearing and current guild status (all obtainable if your on that persons friend list) and everyone knows the big accounts max their new epic immediately-- I was able to retrieve my account with just those details :-/

[Heidekraut]

I have contacted her via PM and am working on getting more details.

Please note, however, that if a user Account Shares, they are in direct violation of the Terms of Service, and the account may be banned.


Thank you for looking into this, I can assure you the accounts being stolen are not account sharing, it's a heart attack for all of us when we are in the middle of game play and we get the "must reload" message 😰

[CotS Fawkes]

This is not something to be overlooked. Real damage has been done to some of the top players in KND. The implication of the "bind account" tool is obviously not enough to protect ones account. More precaution and consideration needs to be spent in investigating emails wishing to swap an account. Much more info should be required than just knights names, friend code, guild info, etc. As many have stated before, most of that information can be accessed by anyone by merely glancing at ones profile.

[Rookeye]

This is not something to be overlooked. Real damage has been done to some of the top players in KND. The implication of the "bind account" tool is obviously not enough to protect ones account. More precaution and consideration needs to be spent in investigating emails wishing to swap an account. Much more info should be required than just knights names, friend code, guild info, etc. As many have stated before, most of that information can be accessed by anyone by merely glancing at ones profile.

Or looking at someone via Friends List. Or checking Sigs for listed armors. *very concerned*

I believe our CoMa is on it; I appreciate her keeping us informed as the solution unfolds.

[Jodzilla]

Please help our friend retrieve his account and make the game more secure. This has gotta stop happening now.

[Rhaegal]

A few questions if you don't mind to OP.

1) how would you have any idea who the thief was? Out of 7 billion people on the planet and as anonymous as KnD is, you know who the thief is?

2) how do you know the thief has targeted 4 more accounts?

I find it hard to believe that gree would hand you this information since they themselves would have no idea if he was a school kid or an 80 yr old woman.

I do agree that accounts need better security, like a pin code you set that can be used once a day. But not a login because then accounts would be flying around the world so ppl could war 24 hours a day at full strength without having to allow for pesky things like sleep and food.

[Heidekraut]

A few questions if you don't mind to OP.

1) how would you have any idea who the thief was? Out of 7 billion people on the planet and as anonymous as KnD is, you know who the thief is?

2) how do you know the thief has targeted 4 more accounts?

I find it hard to believe that gree would hand you this information since they themselves would have no idea if he was a school kid or an 80 yr old woman.

I do agree that accounts need better security, like a pin code you set that can be used once a day. But not a login because then accounts would be flying around the world so ppl could war 24 hours a day at full strength without having to allow for pesky things like sleep and food.


This information was not provided BY gree instead it has been provided TO gree because of people being caught by others talking about how they stole so-so account etc and how they submitted to steal more. If you actually read the post you would see this tho. Gree is working with us to make this less of a concern because it is disheartening for an account you've spent so much money on to go missing.

[Rookeye]

I read the post. I was wondering the same thing, actually.

This person was overheard? They are in your Guild? :confused:

[Rhaegal]

This information was not provided BY gree instead it has been provided TO gree because of people being caught by others talking about how they stole so-so account etc and how they submitted to steal more. If you actually read the post you would see this tho. Gree is working with us to make this less of a concern because it is disheartening for an account you've spent so much money on to go missing.

I've read it, several times. OP says "we were told" doesn't say who did the telling, who was overheard... Etc...

It must be a pretty stupid thief to brag about this in public... So the questions still stand.

And why are you getting defensive? I'm just asking simple questions. No need to be ugly. And no need to keep bringing up money either. Whether you pay to play or free to play, account theft is a serious issue.

But please don't act like you speak for everyone when you have an idea how to fix it. A login is absolutely unnecessary.... Too many issues there with ppl abusing the login to transfer accounts, and/or have multiple accounts on one device.

[Heidekraut]

I've read it, several times. OP says "we were told" doesn't say who did the telling, who was overheard... Etc...

It must be a pretty stupid thief to brag about this in public... So the questions still stand.

And why are you getting defensive? I'm just asking simple questions. No need to be ugly. And no need to keep bringing up money either. Whether you pay to play or free to play, account theft is a serious issue.

But please don't act like you speak for everyone when you have an idea how to fix it. A login is absolutely unnecessary.... Too many issues there with ppl abusing the login to transfer accounts, and/or have multiple accounts on one device.


I was not being ugly or defensive just more so trying to explain more clearly. And that post was not done by myself instead of a group of us who play. And yes the person was bragging about stealing the accounts and spoke of more they were going to steal. Myself and a larger group speak on behalf of those whose accounts were stolen and in jeopardy of being stolen. We are just looking at other ways of safe-guarding accounts because the bind to email is obviously not enough. We mention the login feature because some of us play another game by Coco called chaos fighters and it has both a bind and login feature and there have been no issuer with people's high level accounts being stolen or come up missing. Your entitled to your opinion as is everyone else. All we are asking is more more protection than being provided for our accounts.

[Rhaegal]

I was not being ugly or defensive just more so trying to explain more clearly. And that post was not done by myself instead of a group of us who play. And yes the person was bragging about stealing the accounts and spoke of more they were going to steal. Myself and a larger group speak on behalf of those whose accounts were stolen and in jeopardy of being stolen. We are just looking at other ways of safe-guarding accounts because the bind to email is obviously not enough. We mention the login feature because some of us play another game by Coco called chaos fighters and it has both a bind and login feature and there have been no issuer with people's high level accounts being stolen or come up missing. Your entitled to your opinion as is everyone else. All we are asking is more more protection than being provided for our accounts.

My mistake, I apologize for misreading you. I sincerely agree that more security is necessary, but we should think through the solution before creating even more issues. Rushing a solution could create more problems than it solves though I sympathize with those who have lost their accounts and hope they are returned swiftly and the offender punished if possible.

[Lek Ming Ti]

I'm the other who was been hacked at RRug
I was hacked twice in between 2 hours
The 1st . I managed to retrieve back but the 2nd
time I was not so lucky even though I had binded
to my email
So can Gree tell me what the use of binding when
It can be hack & the owner can't retrieve it back.!
I been in this game when it begin ,even though I'm
Upset with some updates or lagging or even losing
Energies during wars , I stil played , for the sake of
all my friends in this game.. I'm still willingly spend
Money on it..
But this time, the security for this game really let me
Down..

[SimplyKhaleesi]

It seems to me Gree that you need to make things right with what is going on now with players accounts being stolen away right under them. They have done nothing wrong and followed YOUR rules.....these are loyal players who have spent a large sum of money and time playing KnD. In fact they/we have paid for your homes,cars, clothes, children's education, vacations (at times it feels like the whole staff at Gree went on vacation and left their players holding down the game), and the food that you eat every single day.

I/we demand that you take action NOW to give back the stolen accounts AND to rectify the insufficient and nonexistent security feature that you currently have in place today.

Failure to do this will result in a backlash so great that you will regret that you didn't immediately address this problem. Many players are professional adults who have close ties to media, lawyers, and public relations. You can bet that we/they will not hesitate to spread the word through social media and YES legal action. We/they have spent too much money to have this kind of poorly managed company not take swift action on what is going on now.

It's TIME Gree....give back to the people who give you a paycheck and fix this issue NOW!!!

K

[Nitemare10]

KNIGHTS AND DRAGONS SECURITY FLAW! Please Gree help get these gamers back in the game. Recover their accounts now.
Please help our friend retrieve his account and make the game more secure. This has gotta stop happening now.

[MattMay]

Heide is right. The non compromising of accounts of users who have spent many, many dollars with GREE should be their paramount concern.... If security is not tightened then perhaps GREE's revenue will be! This is unacceptable and pushes us all to play and spend elsewhere!

Matt

[SBBL Indigo]

This whole issue is taking my enjoyment out of the game. Every time I go onto my account I hold my breath in case I was next.

Along with many of the others who have posted I have put a lot into my account, both financially and time-wise. It is heart breaking to see my friends lose their accounts in this way through what can only be shoddy security or lazy customer service by Gree. Or have reports from school kids that they have senior players account and such and such is next but feeling helpless to do anything about it.

The victims aren't dumb kids who trade accounts or post their info online for all to see. They protect their info. So who is at fault here? The thieves and you who appear to assist them.

Seriously Gree, stop this before you wreck this game we all so enjoy and we all go elsewhere.

Indigo
Natural Loser GM

[Rookeye]

I'd still like to know by what mechanic these accounts are being stolen? Aren't they tied to a device, OR an email account?

[Heidekraut]

I'd still like to know by what mechanic these accounts are being stolen? Aren't they tied to a device, OR an email account?

It appears that the thief submitted a ticket that they lost their account, gave main knights name level of the account armor on the main knight, (epic boss and arena armor can be seen too), friend code, current guild and guild role---in turn receiving a retrieval code from gree :-/ because that is a good chunk of information that can be seen just by looking at a guilds member list--which is another thing, maybe don't make that information visible unless your in the actual guild. In other games I have the guild roster isn't viewable by the public, idk some like the feature tho but it's scary that so many accounts were targeted in the same guild because you can search that guild, look at whose in there and what rank they are and click on profile- see their level in game and what armor they are wearing in adventure, epic boss and arena--this should technically only be viewable by individuals on your actual friend list in my opinion

[Rookeye]

I remember seeing one knight, maybe two, on the arena/adventure/EB section...not all six.

I can intimately describe my knights, down to their recent upgrades to new levels, and what I combo/fused to get new epic or legendaries and when. Surely it is easy to challenge a thief; their knowledge of your account will not be so complete.

[Rhaegal]

Hiding that information won't really protect the account much because the scammers would just blitz you with friend requests. Gree customer support is just going to have to do a more thorough job of identifying account owners until a better mechanism is in place.

[Heidekraut]

I remember seeing one knight, maybe two, on the arena/adventure/EB section...not all six.

I can intimately describe my knights, down to their recent upgrades to new levels, and what I combo/fused to get new epic or legendaries and when. Surely it is easy to challenge a thief; their knowledge of your account will not be so complete.


They don't need all six knight--I know from personal experience when I was still a noob and I lost access to my low level account--gree asked me for all the information all I remembered was my current level, my main knights name what they were wearing and other armors I had in my armory, what guild I was in and what position I held--I did not know my other 5 knight names or exactly which armor was equipped on which--I was able to retrieve my account anyway which for me thankfully as it was the gm account and we almost lost the guild but still--scary for others

[Heidekraut]

Hiding that information won't really protect the account much because the scammers would just blitz you with friend requests. Gree customer support is just going to have to do a more thorough job of identifying account owners until a better mechanism is in place.


Many of them, myself included have cleaned out our friends list in game from anyone not in our guild or alliance of guilds, we don't add any friends we don't know or who aren't trusted

[Rookeye]

I meant I know ALL the armors on my account; anything major, not just a fuseable. As for the names of knights, I make them memorable to me. :)

I'd like to know what the retrieval process is like (I've never had to do it), but I would prefer GREE not publish it in detail; why give scammers ideas?

[Heidekraut]

I meant I know ALL the armors on my account; anything major, not just a fuseable. As for the names of knights, I make them memorable to me. :)

I'd like to know what the retrieval process is like (I've never had to do it), but I would prefer GREE not publish it in detail; why give scammers ideas?

I understand that, but the thief didn't need to know all the armors or all the names of the knights that's the problem :-/ they are able to retrieve these accounts with so little information

[busteroaf]

Cray is legit. He needs to be fixed and compensated.

Also, hi other Rug/Rainbow people I don't know.

[Sarah 101]

Hello gree .
What we really want in top guilds is safety
We ask for password in log in
We want gree to guaranteed that thief won't fused our armors by protect our data very well .

[B Legit]

I meant I know ALL the armors on my account; anything major, not just a fuseable. As for the names of knights, I make them memorable to me. :)

I'd like to know what the retrieval process is like (I've never had to do it), but I would prefer GREE not publish it in detail; why give scammers ideas?

Yes Rook but you have to understand that you are very anal compared to most. Also, many times these thieves get the accounts and fuse away a ton of armors, or do other things to mess with them. So even if you DO remember all that info it won't matter if the thief has already screwed with the account.

Side note, a guildie of mine lost 50 or so EB energy today after he updated his game, he is #3 and I am #4 on the EB leader board as we are having a fun little race because we thought the energy issue would be fixed... he submitted a ticket, but I just find it very ironic that this happened right after the update...

[Rhaegal]

I understand that, but the thief didn't need to know all the armors or all the names of the knights that's the problem :-/ they are able to retrieve these accounts with so little information

And that's gree's fault! Any decent player knows the majority of their armors. Customer support should never have given the thief access to these accounts with so little info.

I like rookeyes idea of a pin code known only to you. Just have to limit the # of times per day it could be used so it doesn't get abused.

[Heidekraut]

And that's gree's fault! Any decent player knows the majority of their armors. Customer support should never have given the thief access to these accounts with so little info.

I like rookeyes idea of a pin code known only to you. Just have to limit the # of times per day it could be used so it doesn't get abused.

Gree's fault exactly, that's the whole purpose of this thread so we can be heard and hope to prevent any further thefts and hopefully have the accounts returned to their rightful owners and preferably in the same shape before they were taken

[Coldflush]

I have contacted her via PM and am working on getting more details.

Please note, however, that if a user Account Shares, they are in direct violation of the Terms of Service, and the account may be banned.

The guys whose accounts have been stolen are top tier players do you honestly think they would hand out account information when they have spent LITERALLY thousands of pounds/dollars on them.

FIX THIS GREE AND PLEASE DONT TREAT US TO AUTO STYLE RESPONSES ON THE FORUMS LIKE YOU DO FOR YOUR CUSTOMER SUPPORT.:mad:

[tigerfox77]

As a developer I am appalled at the lack of access control and the binding system used in this game. It is borderline lazy considering how easy it is to integrate Facebook or gmail login. I see the stress this is causing the top players in the game and see that every minute you do nothing is detrimental to the future of this game. Please return the stolen accounts yesterday and protect the rest of our accounts before you lose paying customers.

Thank You,

Tigerfox

[Rookeye]

Just one thing:

There is a lot of angry trumpeting from "the top Guild players" demanding safety for "their" accounts. The tone bothers me, as the little guy also puts in time on their accounts, and is also an integral part of the game. Strip out all the f2p players and who do the big guns have to fight?

Sorry, the repeated message of "you must immediately fix this because WE pay your salaries" was getting a bit too strident and I think sends the wrong message. :p

[Heidekraut]

Just one thing:

There is a lot of angry trumpeting from "the top Guild players" demanding safety for "their" accounts. The tone bothers me, as the little guy also puts in time on their accounts, and is also an integral part of the game. Strip out all the f2p players and who do the big guns have to fight?


Sorry, the repeated message of "you must immediately fix this because WE pay your salaries" was getting a bit too strident and I think sends the wrong message. :p

We want protection for all accounts, however at the moment it's the expensive accounts that are being targeted--not the little guys who are free to play. The players accounts who were stolen and are being threatened to being stolen are the ones at risk and they pay a lot of money--it's like having your house robbed and police not being able to do anything about it, these players have spent their hard earned money they work for on this game because it's fun and something they like to do, if the big time paying players stop buying gems and quit the game--gree looses money and the game will eventually die

[Clementine]

Dont want you to think I am ignoring this thread. As I have mentioned account security is our number one priority. The team continues to look into this. Additionally both the Development and Customer Support teams are looking at ways to increase security and improve the overall process.

Remember to please keep this thread constructive, and friendly.


http://ih0.redbubble.net/image.23076119.7990/sticker,375x360.png

[NaturlBornKiller]

I have been a victim of account theft too, luckily after many tickets gree was able to fix it, but i know how all you robbed players are feeling. Just make sure you know all your account details.

I still hope gree fixes the security on our accounts , cause we spend a lot of money on the game.

My advice is just to friend the players you really know from the game and let your gm be extra carefull with the players he allows into the guild.

[Scabs]

I have been a victim of account theft too, luckily after many tickets gree was able to fix it, but i know how all you robbed players are feeling. Just make sure you know all your account details.

I still hope gree fixes the security on our accounts , cause we spend a lot of money on the game.

My advice is just to friend the players you really know from the game and let your gm be extra carefull with the players he allows into the guild.

It doesn't matter who you're friends with. You can see anyone's profile from the leader boards.

[NaturlBornKiller]

But you need the friend code too right?

[Sarah 101]

Dont want you to think I am ignoring this thread. As I have mentioned account security is our number one priority. The team continues to look into this. Additionally both the Development and Customer Support teams are looking at ways to increase security and improve the overall process.

Remember to please keep this thread constructive, and friendly.


http://ih0.redbubble.net/image.23076119.7990/sticker,375x360.png
Another one from RUG lost his account , can you give me a reason to stay buying gems if I'm going to lose my account soon ?

[Heidekraut]

Dont want you to think I am ignoring this thread. As I have mentioned account security is our number one priority. The team continues to look into this. Additionally both the Development and Customer Support teams are looking at ways to increase security and improve the overall process.

Remember to please keep this thread constructive, and friendly.


http://ih0.redbubble.net/image.23076119.7990/sticker,375x360.png


Another account was just reported stolen, we are asking that you stop the retrieval process--I sent in pm information on the account that was a target a couple hours ago--he should be submitting a ticket this is getting ridiculous, the colprit supposedly stealing the accounts is in the guild called Asian Fighting League--

[Heidekraut]

Another account was just reported stolen, we are asking that you stop the retrieval process--I sent in pm information on the account that was a target a couple hours ago--he should be submitting a ticket this is getting ridiculous, the colprit supposedly stealing the accounts is in the guild called Asian Fighting League--
He is currently holding guild master of rainbow revenge, he has stolen the guild--he changed name to lineID Ignition--that is not his account

[Street Shark]

Now they stole my account!!!! EDIT: AND MY GUILD…Why have we spent so much money for this?????

[Sarah 101]

The hackers guild is Asian fighting league

[Street Shark]

I have every war epic+ and chest epic+ tell me I didn't spend on those all to have my account stolen

[Sarah 101]

By the way the thief is you gree .
You are giving our accounts to that scammer .

[Street Shark]

Notice how all the stolen accounts (This far) are all funneled to the same guild

[tigerfox77]

Accounts continue to be stolen BY GREE and given to the wrong people!!! shut down recovery until you fix this, how hard is that to do?

[Nitemare10]

GREE THIEVES MUST BE STOPPED NOW

gree continues to give accounts to thieves. This must be discontinued immediately. We need a telephone number and a real customer service person to fix this problem. Clementine could you tell us if you have any direct contact with people in the know at gree.

[Nitemare10]

gree stop ASIAN FIGHTING LEAGUE guild NOW
The hackers guild is Asian fighting league

[Nitemare10]

clementine can you talk to the programmers at gree and get the stolen accounts back? Can you talk to them now or do they ignore you like they ignore gamers. We all are going to be sure to rate the game in the ap store according to the customer service we receive.
By the way the thief is you gree .
You are giving our accounts to that scammer .

[Audrey Wilson]

You would think that with all this going on you would be smart enough to shut down account transferring with in the game system and by customer support until the issue is resolved

[DK Zenith]

I agree that GREE should have better security precautions in place.

As a response to this problem, we have implemented a complete ban of any type of account transfers and mandatory binding. I also ask that everyone saves their receipts from their purchases, and never share their "My Knights" screen with anyone they don't know well enough to trust.

We can't stop it from happening, but GREE certainly has some lackluster data storage if it takes more than a day to find and bind/retrieve someone's account for them. Our friend codes are unique- therefore ALL data going to and from GREE's servers should be stamped with this info so it can be easily be traced. This could help resolve not only account theft, but also missing/errant rewards, and lack of credit for gems spent/energy lost due to disconnects.

It seems to me (especially with the announcement of a Raid this weekend instead of the bi-weekly Blitz wars) that GREE is focused on squeezing as much money out of us and not keeping their customers satisfied. I spend more time convincing players not to give up hope and quit than I do playing KnD.

GREE YOU HAVE MORE DISSATISFIED CUSTOMERS THAN NEW PLAYERS. YOUR SPENDERS ARE LEAVING FOR GAMES THAT ARE NOT MADE BY YOU SIMPLY BECAUSE OF THE TERRIBLE RESPONSE YOUR "CUSTOMER SERVICE" PROVIDES.

HEADS UP: YOU'RE KILLING YOUR OWN CASH COW.

DK Zenith

Death Knights GM

[Heidekraut]

I agree that GREE should have better security precautions in place.

As a response to this problem, we have implemented a complete ban of any type of account transfers and mandatory binding. I also ask that everyone saves their receipts from their purchases, and never share their "My Knights" screen with anyone they don't know well enough to trust.

We can't stop it from happening, but GREE certainly has some lackluster data storage if it takes more than a day to find and bind/retrieve someone's account for them. Our friend codes are unique- therefore ALL data going to and from GREE's servers should be stamped with this info so it can be easily be traced. This could help resolve not only account theft, but also missing/errant rewards, and lack of credit for gems spent/energy lost due to disconnects.

It seems to me (especially with the announcement of a Raid this weekend instead of the bi-weekly Blitz wars) that GREE is focused on squeezing as much money out of us and not keeping their customers satisfied. I spend more time convincing players not to give up hope and quit than I do playing KnD.

GREE YOU HAVE MORE DISSATISFIED CUSTOMERS THAN NEW PLAYERS. YOUR SPENDERS ARE LEAVING FOR GAMES THAT ARE NOT MADE BY YOU SIMPLY BECAUSE OF THE TERRIBLE RESPONSE YOUR "CUSTOMER SERVICE" PROVIDES.

HEADS UP: YOU'RE KILLING YOUR OWN CASH COW.

DK Zenith

Death Knights GM


Agreed with all the above

I also am shocked at the raid this weekend, after a very tiring and expensive war this past weekend I was looking forward to a relaxing blitz, but no--instead a raid �� no rest!

[Elita]

Hello, Everyone,

All Account transfers have been suspended at this time. Those who have had their accounts stolen are being looked into and accounts restored to rightful owners.

Those who have been scamming accounts are also being investigated at this time.

We at GREE, take this incident very seriously and are working overtime to implement stricter security measures.

As a precautionary note, we do ask the following, which echoes a bit of what DK Zenith has stated:

BIND your account to an email that is ACTIVE, to which you have the password to and that no one else has access to.
Please save your receipts for those of you who spend on your accounts. These are crucial.
Do not share any unnecessary details or screenshots with other users.
Do not sell/trade/borrow/share accounts as this an excellent way to be scammed.
Do not input your friend code, email or binding code into any third party programs.

~Elita

[Conflipper]

Anyone that has ever done a GW with a #1 guild knows the top players, everyone knows each other and talks on a daily basis. We move around to numerous guilds inside respected alliances. We are a family in the game.

When something so serious happens to one of your family members everyone feels the impact. I was in RRug this last war. I fought with DRrock, I fought with Cray. To hear a day later accounts are being stolen. How do you think that makes me feel?

I can't trust the game, I can't trust my account will still be there when I load back up. To hear about who accounts the hackers are going to be going after next is scary for me, and for all other top level players.

To be warned about how the hacker is doing it, to hear story about hacker showing all his friends at school his new account(s). Yet with all this going on Gree has 0 answers ATM. They have a giant loophole in the game that is allowing anyone to take anything they choose to take.

To be forced to de-friend everyone, and to hide all your GW prizes in fear of having account stolen by some teenager is a sad thing to be faced with.

Set up a PIN system or something that is created when you setup the account for the first time, or bind for the first time. The PIN has to be valid on any and all account transfers, and Gree employees would not have access to PIN.

Until this is fixed I am scared to get any more gems on account, and to even participate in and war for fear that the time and money spent on said event will only make my account more lucrative for a hacker to take.

Please fix your game before anything else happens to any other players.

[Heidekraut]

Hello, Everyone,

All Account transfers have been suspended at this time. Those who have had their accounts stolen are being looked into and accounts restored to rightful owners.

Those who have been scamming accounts are also being investigated at this time.

We at GREE, take this incident very seriously and are working overtime to implement stricter security measures.

As a precautionary note, we do ask the following, which echoes a bit of what DK Zenith has stated:

BIND your account to an email that is ACTIVE, to which you have the password to and that no one else has access to.
Please save your receipts for those of you who spend on your accounts. These are crucial.
Do not share any unnecessary details or screenshots with other users.
Do not sell/trade/borrow/share accounts as this an excellent way to be scammed.
Do not input your friend code, email or binding code into any third party programs.

~Elita


Thank you, we look forward to our people getting their accounts back, hopefully in time for the raid this weekend
Thank you for hearing us and doing what you can to right this terrible wrong.

[Rhaegal]

Agreed with all the above

I also am shocked at the raid this weekend, after a very tiring and expensive war this past weekend I was looking forward to a relaxing blitz, but no--instead a raid �� no rest!

Agree completely! Not ready for a raid war. We only came in 34 last weekend but it was exhausting, can only imagine how y'all feel.

Any updates on accounts being returned?

[Heidekraut]

Agree completely! Not ready for a raid war. We only came in 34 last weekend but it was exhausting, can only imagine how y'all feel.

Any updates on accounts being returned?

So far one seems to have been returned, still waiting on two more, Craysters and dRRock, the scammer who took dRRock has taken control over Rainbow Revenge and turned his own guild "Asian fighters league" into the sub guild for rainbow revenge, so I hope cray and rock can both have their accounts returned immediately ��

[busteroaf]

dRRock and Cray both on the forums at the same time. You know its serious.

This is no laughing matter. I've fought with both as well. They don't take this game lightly. The idea that more and more accounts have been stolen as the day went on means that Gree clearly didn't act fast enough.

I'd have more faith in Gree to fix things, but from my own experience, and everything I've read on these forums for the past year or so... Sorry Gree. If you don't fix this, you're toast.

[Nitemare10]

thank you Clementine for helping to resolve these account thefts. You are the best :) Keep up the good work and soon everyone who had their account stolen will have them returned.

[Yongsan]

Thank you for responding to this, all admins. Just waiting on one more account now :)

[MisterT]

All you need is "Bind your account" and Gree will only transfer the account if you can tell them the email it's bound with.

[Darth Yoda]

So gree are handing out our accounts like confetti to just about any tard that asks for it.

They then come on and threaten people with permeant banning if account sharing. Seriously!?! Head slam!?!??!!

Then they state 'we take account security seriously' really? it's you that's doing this!

Not one jot of an apology.

Think I'll be taking one hard look at who I money with....

[Rookeye]

Questions:

1) Were these accounts bound?
2) have they been stolen by the SAME person? Or different people in the same Guild? (My curiosity here.)
3) have all accounts now been returned to their proper owners?

[SBBL Indigo]

Questions:

1) Were these accounts bound?
2) have they been stolen by the SAME person? Or different people in the same Guild? (My curiosity here.)
3) have all accounts now been returned to their proper owners?

Some were bound. Some weren't.
Not sure if same person, it happened a while ago and the thief stole an account holding gm of a high profile guild. Gree wouldn't help, it was left to players to talk to the thief and basically get extorted to get it back.
The ones stolen in the past couple days have been returned but one kid whose acc was stolen before didn't get his back, Gree said he didn't have enough info to support his claim. Ironic really.

[Heidekraut]

2 out of 3 accounts have been successfully returned, 1 is still working with gree to get it back, was told
To delete and reinstall and when he did he still had the same low level account that was in place of his stolen account. Hope to have this resolved today
Also hope the account is in one piece

[Rookeye]

*crosses fingers for you guys!* :(

[Clementine]

They then come on and threaten people with permeant banning if account sharing. Seriously!?! Head slam!?!??!!

It has always been against the Terms of Service to share your account. Sharing accounts, and any account information, is very risky. Even if it is with someone that you have known forever, or believe you can trust, there are a million ways it could go wrong (you and that person could end up getting in a fight and to spite you out of anger they could end wiping your account, fusing expensive armors, etc), so we highly recommend you keep all your private account information protected, and that you are the only one to ever access/play that account.

[B Legit]

It has always been against the Terms of Service to share your account. Sharing accounts, and any account information, is very risky. Even if it is with someone that you have known forever, or believe you can trust, there are a million ways it could go wrong (you and that person could end up getting in a fight and to spite you out of anger they could end wiping your account, fusing expensive armors, etc), so we highly recommend you keep all your private account information protected, and that you are the only one to ever access/play that account.

I think people misunderstood your original statement, Clementine (or maybe I did). It was a bit confusing when you said "Please note, however, that if a user Account Shares, they are in direct violation of the Terms of Service, and the account may be banned."

I believe they understood this to mean the user's who's accounts were stolen will be banned, because technically their account was shared, although against their own will.

I understood that statement to mean that outside of the stolen accounts, no trading or sharing is allowed.

[legalious]

Because they do not Delete accounts and just have them Banned, their history is still there. If you had your account (hijacked, stolen, tampered, robbed) then that is a separate category as opposed to (shared, transferred, sold, borrowed, gifted, traded), which you should not do. Either way, contact support for assistance with accounts.

You might want to change your email password to your account that is linked to your device if you encountered either issue.

[SBBL Indigo]

I think Darth was more referring to the fact that there was an undertone of blame in the statement, like they were saying well it's probably your fault anyway cos you maybe shared your account info or traded.

I don't think that is relevant to the issue; it's like deflecting blame. The only blame in these cases lies with Gree cos they haven't protected their customers with decent security measures.

While we're at it why not make war epics non-fuseable so if your account does fall into the wrong hands you don't have to worry about your irreplaceable armours being fused away.

[Heidekraut]

I think Darth was more referring to the fact that there was an undertone of blame in the statement, like they were saying well it's probably your fault anyway cos you maybe shared your account info or traded.

I don't think that is relevant to the issue; it's like deflecting blame. The only blame in these cases lies with Gree cos they haven't protected their customers with decent security measures.

While we're at it why not make war epics non-fuseable so if your account does fall into the wrong hands you don't have to worry about your irreplaceable armours being fused away.

That's a great point indigo, I know that has happened in the past and is one of the bigger fears of those whose accounts are stolen, where they believe that sure they will get their account back but at what time and how much damage will be done? It's one thing to have to suffer someone spending your gold, using your keys or spending your gems--all replaceable in a way--but what about the war epics? Once gone at the hands of someone else--is gree willing to recover them? And not just at the lvl 1 but maxed as they are when stolen

[DK Zenith]

Personally, I'm looking forward to hearing from GREE about how this issue is resolved and will be prevented in the future.

There seems to be some debate about the method and exact extent of knowledge about the account that is needed to actually steal someone's account, and it would be nice for GREE to clear up exactly what we still CAN share with our friends without the fear of it falling into the wrong hands and becoming a liability.

For example, many of us like to share our knights with each other, for comparison and also curiosity. I get a million messages every epic war asking what the stats of the plus version look like on a GM. I never share, even with guild mates, because I'm concerned that information could be used to hack my account. I think it's a shame that I cannot feel secure in releasing even that small amount of information, JUST IN CASE.

To be crystal clear, I am not opening discussion on HOW to hack, rather asking what I can share without fearing that it will happen to me. I would like a direct answer from someone at GREE rather than the thousands of speculations that traverse the internet.

DK Zenith

[Rookeye]

So what do you propose? A lock-out of all fusing for a week after you've recovered an account? That way, if it's a trick, they can't fuse anything? Would you be willing to deal with the wait during an innocent recovery?

[Street Shark]

Still waiting for my account and guild I hope y'all can get it resolved in the next few hours

[Nitemare10]

clementine HELP ROCK ASAP.


Still waiting for my account and guild I hope y'all can get it resolved in the next few hours

[Nitemare10]

clementine please help Rock get his account back. You are a great trouble shooter! I know you can fix this CLEMENTINE


That's a great point indigo, I know that has happened in the past and is one of the bigger fears of those whose accounts are stolen, where they believe that sure they will get their account back but at what time and how much damage will be done? It's one thing to have to suffer someone spending your gold, using your keys or spending your gems--all replaceable in a way--but what about the war epics? Once gone at the hands of someone else--is gree willing to recover them? And not just at the lvl 1 but maxed as they are when stolen

[Heidekraut]

Still waiting for my account and guild I hope y'all can get it resolved in the next few hours

Hope they get it soon, wouldn't want you to miss out on this raid! Hope they get it resolved ASAP!

[Nitemare10]

Elita, please help Rock get his account back. I am worried those bad guys are still out there stealing accounts. The longer Rock doesn't hold his rightful account the higher the chance of permanent damage ! Please Elita you have helped us so many times, we trust you! But we are afraid to trust Gree ..... Please

[Clementine]

We continue to work on this right now, so please refrain from spamming this thread, and PLEASE lets try and not use giant text to get my attention. Don't worry, I am on top of this thread and promise I will keep checking in until everything is resolved.

[Nitemare10]

The stolen accounts need to be returned and process put in place to prove purchase history from gems.

PLEASE ELITA AND CLEMENTINE. TOGETHER YOU ARE UNSTOPPABLE. I trust you 2 to work swiftly to get Rock and his guild returned intact.

[Nitemare10]

GREE PLEASE HELP RESTORE ROCKS ACCOUNT NOW! A Security breach such as this should never have happened.
That's a great point indigo, I know that has happened in the past and is one of the bigger fears of those whose accounts are stolen, where they believe that sure they will get their account back but at what time and how much damage will be done? It's one thing to have to suffer someone spending your gold, using your keys or spending your gems--all replaceable in a way--but what about the war epics? Once gone at the hands of someone else--is gree willing to recover them? And not just at the lvl 1 but maxed as they are when stolen

[Rookeye]

We continue to work on this right now, so please refrain from spamming this thread, and PLEASE lets try and not use giant text to get my attention. Don't worry, I am on top of this thread and promise I will keep checking in until everything is resolved.

^ She's working on it, guys.

[Marco_]

While we're at it why not make war epics non-fuseable so if your account does fall into the wrong hands you don't have to worry about your irreplaceable armours being fused away.
Forgestone is a war epic.
Forgestone is fusable.
If you just make all war epics indestructible, then for people who fuse, their armory could techically slowly start to be blocked by Forgestones...
edit: and long time top 10/25 warrers probably want to fuse away most of their epics that are more than half a year old.

(Pocket Knights right now ran into a bug that an indestuctible starter hero accidentally can be aquired at another place than at the tutorial and starts blocking inventory space. ;) )

[Marco_]

To be crystal clear, I am not opening discussion on HOW to hack, rather asking what I can share without fearing that it will happen to me. I would like a direct answer from someone at GREE rather than the thousands of speculations that traverse the internet.
My impression was that this wasn't a case of hacking, but social engeneering.
The only way to make this exact way of social engeneering impossible is to make it impossible for support staff to "recover" accounts. As a tradeoff, that would mean that if you'd lose (access to) a recovery e-mail address/password/security question, the account would be 100% unrecoverable...
(similar to your data on an encrypted disk being permanently lost if you lose the de/encryption key)

[SBBL Indigo]

Forgestone is a war epic.
Forgestone is fusable.
If you just make all war epics indestructible, then for people who fuse, their armory could techically slowly start to be blocked by Forgestones...
edit: and long time top 10/25 warrers probably want to fuse away most of their epics that are more than half a year old.

(Pocket Knights right now ran into a bug that an indestuctible starter hero accidentally can be aquired at another place than at the tutorial and starts blocking inventory space. ;) )


I mean real war epics - former t10 ones, ones that aren't already fuseable. Forgestone is available by fusion already so would be exempt for example.

[Fossil]

There is only one change that needs to take place and that is at GREE. No restoring accounts that are not bound without an email going out to the last email tied to that account and a response back. If you spend the money to buy expensive armor, you should be wise enough to bind your account.

[Heidekraut]

No word on dRRock account and guild :-/ hope this is resolved soon, and yes agreed with indigo, new top 10 epics shouldn't be able to be fused together until gree makes them fuseable but that may be a difficult patch the theft just needs to end, simple

[Rookeye]

There is only one change that needs to take place and that is at GREE. No restoring accounts that are not bound without an email going out to the last email tied to that account and a response back. If you spend the money to buy expensive armor, you should be wise enough to bind your account.

^ This. +10

[B Legit]

^ This. +10

What about, if the account had made any purchases, Gree will only deal with the email account directly associated with those purchases. If someone spent money on an account in the past, you can be sure that is their own personal account.
I have all my receipts sent to my email, and if anything ever happens to my account you can be sure that I have everything ready to show them. But if someone tried to retrieve my account, and Gree ONLY would send the code to my email associated with purchases (regardless of binding or not binding), they would never be able to obtain the code Gree sent to retrieve. Then I would see an email in my inbox with a retrieval code I never asked for, and know someone was trying to get in to my account. Now "what if the hacker knows your email and can get in to it." Well freeze the KnD account for 24 hrs after any transfer. That way if it is being hacked, the real owner will have time to log in, and see their account is frozen. If this happens and they did not request a retrieval, they can contact Gree (who should have a system set up so this can take place easily and smoothly) and cancel the retrieval. For those who have not made purchases, they can continue to use the same method they use today, because, well lets be honest, FTP accounts are not the ones being stolen.

[Rookeye]

I agree with you, B.

I think more proof should be furnished prior to the turnover of any account. Tying accounts to emails and prior purchases is a no brainer.

[legalious]

For added security, they should add phone number recovery. Since some people play on their devices it can also be used for account recovery.

- main knights name
- level
- armor
- names of the other knights
- date of last 3 purchases with receipts
- guild information
- last login date
- Registered Phone Number
- Registered Email

[Marco_]

For added security, they should add phone number recovery. Since some people play on their devices it can also be used for account recovery.

- main knights name
- level
- armor
- names of the other knights
- date of last 3 purchases with receipts
- guild information
- last login date
- Registered Phone Number
- Registered Email

tablets have no phone number
if a game asked me to enter a phone number, I'd tell it to get lost or enter a fake one (just like I try to enter February 29th of a non-leapyear whenever a form asks for my birthdate as a mandatory field...)

So phone number can only be an optional thing.

@B Legit: if things are handled correctly, Gree shouldn't know which e-mail address is linked to the purchases. If they do, Google/Apple leaked your mail address linked to the google playstore/itunes account without your permission.

[B Legit]

tablets have no phone number
if a game asked me to enter a phone number, I'd tell it to get lost or enter a fake one (just like I try to enter February 29th of a non-leapyear whenever a form asks for my birthdate as a mandatory field...)

So phone number can only be an optional thing.

@B Legit: if things are handled correctly, Gree shouldn't know which e-mail address is linked to the purchases. If they do, Google/Apple leaked your mail address linked to the google playstore/itunes account without your permission.

Gotcha, that makes sense. I was unaware of that. However there is a system in place that transfers information from Google to Gree. Otherwise they would not know how many gems to award a player after a purchase. They can code this information, each email address has a specific code associated with it, so any time information is transferred from Google to Gree, it is tagged with that code. Gree will not know your email, but they will know which specific code each purchase is associated with. Then they supply Google with that code who can match it that KnD account to the email address.

[Street Shark]

Clementine I still have not recovered my account I know you're monitoring the forum. I have been in communication w support but as soon as I reply they never respond and the only way to get another response is to fill out another ticket. C'mon you guys gave my account and guild away to someone

[Heidekraut]

Clementine I still have not recovered my account I know you're monitoring the forum. I have been in communication w support but as soon as I reply they never respond and the only way to get another response is to fill out another ticket. C'mon you guys gave my account and guild away to someone

This is taking way to long, why were the other two able to get theirs back but there seems to be a problem with you getting yours back, this is crazy and I really hope for you that can fix this soon

[Rookeye]

Does GREE have a team that works weekends? :confused:

[B Legit]

Who knows, last Raid they claimed to be working "overtime," on the weekend. When there is no such thing as overtime when you are selling a service. You get paid for completing the service correctly, if you mess up and have to fix it, it is not overtime, it is simply doing your job.

[Heidekraut]

I'm really sorry dRRock that you had to miss the raid, it should have been a choice you made instead it was made for you. I will keep posting emailing and replying until the account is back in your hands. This is just ludacris it's taking this long.

[Nitemare10]

dRRock I hope you get your account back soon. I am not using all caps -- as I have been warned! I am thinking in all caps --- what the heck:::: this theft should be resolved and your account rightfully returned. You should be compensated as you would have earned a nice armor this raid if you had your account and your guild returned. You have many knights and dragons players eagerly awaiting good news. Gree please note account security is required.

[Street Shark]

Let's go gree I've been entirely too patient let's get this resolved this week. You gave this kid my account by only using my friend code and now fix your mistake! Account security my ass. Two of the other victims of your absent minded security policy had theirs returned within 48 hours. Why is my case that different?

[BlackBiRRd]

Gree: your lack of security has made players lose enough playtime in Knights and Dragons. Please fix this issue quickly and communicate how you have done to improve.

Giving away accounts based just some random public information is a serious problem for the trust players, and spending players, can place in your company.

Some players, dRRock as example, cannot access their legit accounts due to your problems dealing with security. Other players have to take precautionary measures to avoid being scammed of their accounts, since they never know when you will fail again, hindering their interest in your game.

Over the last 8 months that I have played this game, I have seen far too many accounts being stolen, used illegally, and damaged irreversibly.

It is now time for you to communicate clearly what you have or will do to close the gap in your security.
As user of other iOS platform applications, this is one of the worst in this area, and I do not really understand how Apple can let you continue doing so bad.

Act swiftly, and get dRRock and others, their accounts back.

[SBBL Indigo]

Let's go gree I've been entirely too patient let's get this resolved this week. You gave this kid my account by only using my friend code and now fix your mistake! Account security my ass. Two of the other victims of your absent minded security policy had theirs returned within 48 hours. Why is my case that different?

Rock would it be worth taking this up with Apple/iTunes? You have essentially lost something you purchased through them, they might be able to speed up this process?

As for Gree, stop dragging your heels, this is unacceptable!

[Heidekraut]

This definitely should have been resolved before gree stepped away for the weekend, so glad they were able to enjoy their weekend while a loyal and high paying costumer had to do anything other then sit around and wait for a response. The amount of money put into the account and the lack of care on grees part is just obsured, how much longer will he have to wait? What more can we do about it? All we are asking is to return the last account to it's rightful owner, let's get it together gree!

[ramuara]

Leaving good players out of the event by giving their account to someone else with our their permission? Not cool gree

[Fossil]

Like many companies today, GREE does not maintain sufficient staff to address all of the problems their designers/ programmers/beta testers are creating/missing. When they get swamped, they throw away the complaint log and start over again.

I live close to the bay area and have been tempted on more than one occasion to file in small claims court to rectify all of the times they have screwed me over. If something of this nature happened to me, I would file and appear with all receipts in hand.

[bullseyed]

I have contacted her via PM and am working on getting more details.

Please note, however, that if a user Account Shares, they are in direct violation of the Terms of Service, and the account may be banned.

I know of players who received accounts from Gree after telling them the person who they shared their account with gave it away. Why were they not banned for sharing if that is against the TOS?

[bullseyed]

Like many companies today, GREE does not maintain sufficient staff to address all of the problems their designers/ programmers/beta testers are creating/missing. When they get swamped, they throw away the complaint log and start over again.

I live close to the bay area and have been tempted on more than one occasion to file in small claims court to rectify all of the times they have screwed me over. If something of this nature happened to me, I would file and appear with all receipts in hand.

This. The only way to stop software companies from publishing unfinished content and making us pay for fixes is lots of class action lawsuits. I'm talking about EA all the way down.

[Nitemare10]

dRRock 's knights and dragon account was stolen ! It's wrong to steal and Gree's customer service assisted in theft by handing the account to a thief --- who simply ask for the account. Please Gree why can't you make this right! Return dRRock's account now. The longer this takes the less chance of this wrong being righted. Fix this please.
No word on dRRock account and guild :-/ hope this is resolved soon, and yes agreed with indigo, new top 10 epics shouldn't be able to be fused together until gree makes them fuseable but that may be a difficult patch the theft just needs to end, simple

[Street Shark]

Account and guild were returned. Problem solved. Thanks to everyone

[Rookeye]

Grats Drrock. :)

[Street Shark]

Now that all the accounts reported in this thread have been returned - PLEASE do not let this kid scam you guys again!

We all have our accounts bound whereby we wouldn't need help retrieving them do not fall for these kinds of emails in the future.

He WILL try again & again

[Nitemare10]

thanks Clementine and ELITA and all others who worked throughout the weekend - to right this wrong. Please continue to encourage gree to upgrade security. Thanks again

[DK Zenith]

Account and guild were returned. Problem solved. Thanks to everyone

So glad to hear this dRRock!
Please tell me there wasn't any damage done to your account?

Please PM me either here or on line ID aubreezenith

I would love to talk to you!

DK Zenith

[MacRicky]

The e-mail address is from a non profit origination. The school or what ever non profit is should be approached by GREE and be notified that a student or employee is a thief and not of good enough character to be a part of their non profit If the origination refuses to do that corrective action, GREE should turn to IRS and question the originations tax free status

The IRS should not subsidize theft GRE should use all available ways to make this type of action painful to the thief

[Elita]

Hiya,

Thanks for the information. The team is well aware of who the player is. We ask that you do not advertise the friend code and other information on the forums as some of these scammers are currently in possession of accounts that belong to other players rather than their original account. Please provide information via ticket or by PM to Clementine.

GREE is investigating a history of transferred accounts and scammers at this time. Again, we do take this matter very seriously and will be taking measures to improve account security for all our players. Thanks for your help and bringing this to our attention.

[Heidekraut]

Im so glad to see progress and look forward to new security measures in the future thank you gree, elita and especially clementine for being so patient with me and doing all she could to help me help these guys!

http://i1272.photobucket.com/albums/y383/heidepbgm/Mobile%20Uploads/image_zpsa3ad35c3.jpg (http://s1272.photobucket.com/user/heidepbgm/media/Mobile%20Uploads/image_zpsa3ad35c3.jpg.html)
http://i1272.photobucket.com/albums/y383/heidepbgm/Mobile%20Uploads/image_zpsa0b541b3.jpg (http://s1272.photobucket.com/user/heidepbgm/media/Mobile%20Uploads/image_zpsa0b541b3.jpg.html)

[busteroaf]

Glad to hear that dRRock got his account, and guild, back. There is hope yet. dRRock and Crayster can go back to kicking butt and taking names. <Insert line sticker for Cray>

[Rhaegal]

And more bad news. Doubt it's the same guy but a guy in my guild lost his account last night. So, thefts are still occurring!! It's not a top 25 account but he did have a few nice chest epics.

I repeat thefts are STILL occurring.