Danger Mouse
07-22-2014, 09:45 PM
Dear Gree Technical Support,
As you can see from my reports sent to you over the years, I have a long association with this game. I know you know this, because it's part of the automatically generated header to my support tickets sent to you through your system.
Now, I know you don't have time to read through everything on the report, like how long I've been playing, or even what the problem is I'm reporting to you, but please just assume I know what I'm talking about when I go to the bother of sending you a ticket to report a problem with the game. I realise that if you did take the time to read through everything clearly then it might take days or even weeks for you to get around to my ticket with the backlog you have..... wait, what?
Anyway, if you assume I know that what I'm reporting is an actual persistent and recurring problem based on years of experience, it might save you a lot of time replying to my second, third and even fourth report about the same issue - not that you ever reply to my second, third or even fourth report about the same issue. I don't count the bog standard "trust this issue was resolved to your satisfaction" email as a reply. In fact, I have programmed those words into my spam report filter so I hope you enjoy their communication processes as much as I enjoy yours.
In light of all this, just take it as read that - Yes - I have tried resynching to the server, yes I have collected buildings, attacked opponents, gone to rivals bases and even rebooted the game, and failing all else, rebooted my device - soft and hard reboots. And yes, I did all this BEFORE sending you a ticket.
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So, how do you think I'm going to react when you tell me that the only solution to my problem is to do all these things again, and Hey Presto! this time everything should clear up as if by magic?
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and no, don't bother sending me the feedback page link - especially if you have any minors working in the office on internships as the response you get may not be suitable for them to read.
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Do me the courtesy of never telling me to resync the game again, and assume for a minute I'm not a complete moron and may actually have tried this before sending a ticket. Call it a wild guess, but I'm pretty sure most people have actually tried this before sending you a ticket - at least those that have been around and seen it all from you before. And while you're at it, maybe you might start to think of ways of actually fixing the problems we have reported instead.
-
Even better yet for all concerned, how about error trapping BEFORE an event goes live? Bit of a radical concept I know, but you should give it a try one day.
As you can see from my reports sent to you over the years, I have a long association with this game. I know you know this, because it's part of the automatically generated header to my support tickets sent to you through your system.
Now, I know you don't have time to read through everything on the report, like how long I've been playing, or even what the problem is I'm reporting to you, but please just assume I know what I'm talking about when I go to the bother of sending you a ticket to report a problem with the game. I realise that if you did take the time to read through everything clearly then it might take days or even weeks for you to get around to my ticket with the backlog you have..... wait, what?
Anyway, if you assume I know that what I'm reporting is an actual persistent and recurring problem based on years of experience, it might save you a lot of time replying to my second, third and even fourth report about the same issue - not that you ever reply to my second, third or even fourth report about the same issue. I don't count the bog standard "trust this issue was resolved to your satisfaction" email as a reply. In fact, I have programmed those words into my spam report filter so I hope you enjoy their communication processes as much as I enjoy yours.
In light of all this, just take it as read that - Yes - I have tried resynching to the server, yes I have collected buildings, attacked opponents, gone to rivals bases and even rebooted the game, and failing all else, rebooted my device - soft and hard reboots. And yes, I did all this BEFORE sending you a ticket.
-
So, how do you think I'm going to react when you tell me that the only solution to my problem is to do all these things again, and Hey Presto! this time everything should clear up as if by magic?
-
and no, don't bother sending me the feedback page link - especially if you have any minors working in the office on internships as the response you get may not be suitable for them to read.
-
Do me the courtesy of never telling me to resync the game again, and assume for a minute I'm not a complete moron and may actually have tried this before sending a ticket. Call it a wild guess, but I'm pretty sure most people have actually tried this before sending you a ticket - at least those that have been around and seen it all from you before. And while you're at it, maybe you might start to think of ways of actually fixing the problems we have reported instead.
-
Even better yet for all concerned, how about error trapping BEFORE an event goes live? Bit of a radical concept I know, but you should give it a try one day.