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Drakhoan
07-22-2014, 07:47 AM
One of myfaction mates broke their device. Smashed to pieces falling off a roof or was it water, last time they just started a new account.

How can they get it on a new device?

Is there anything other than a ticket with screen shots that might helpexpedite successfully resolving this issue?

Thanks for any help provided!
DK

mickymacirl
07-22-2014, 07:52 AM
Gree will look for the following information from the player:

-- Character Invite Code

-- Character's last known level

-- The invite code of the new character showing up on the new device (should be around a level 1 when he/she first installs the app)

For account security and for purposes of verification, Gree requests that the player also provide the following information in his/her response:

-- Last known login time

-- Recent copies of gold/gem/cash purchases made recently through iTunes

-- Recent copies of gold/gem/cash purchases made recently through Google Wallet

Drakhoan
07-22-2014, 08:18 AM
Gree will look for the following information from the player:

-- Character Invite Code

-- Character's last known level

-- The invite code of the new character showing up on the new device (should be around a level 1 when he/she first installs the app)

For account security and for purposes of verification, Gree requests that the player also provide the following information in his/her response:

-- Last known login time

-- Recent copies of gold/gem/cash purchases made recently through iTunes

-- Recent copies of gold/gem/cash purchases made recently through Google Wallet

That is exactly the answer I was looking for, thanks!

Tadaaah
07-22-2014, 11:23 AM
Gree will look for the following information from the player:

-- Character Invite Code

-- Character's last known level

-- The invite code of the new character showing up on the new device (should be around a level 1 when he/she first installs the app)

For account security and for purposes of verification, Gree requests that the player also provide the following information in his/her response:

-- Last known login time

-- Recent copies of gold/gem/cash purchases made recently through iTunes

-- Recent copies of gold/gem/cash purchases made recently through Google Wallet

You rock! Thanks for helping this player out! :D

El Wonka
07-22-2014, 11:25 AM
I'm just gonna go ahead and copy this information down..seems like a good idea.. cause I hate perfectly good phones...

normal guy
07-22-2014, 12:55 PM
remember to be patience, and dont submit múltiple tickets

Drakhoan
07-22-2014, 01:01 PM
remember to be patience, and dont submit múltiple tickets

For certain! That is why I wanted to get everything that Gree could possibly need together for the initial ticket.

Thanks again ALL!