Customer Support

[Gawain]

Dear Gree,
In the past two weeks I have placed three support tickets with you. However when going and looking at the status they are no longer available to view. Are you deleting tickets you no-longer want to address?

[legalious]

If your topic was about the rewards/issues with the Raid Boss then those were likely removed. They had previously posted that no further tickets were required during a specific time. Gree released patches to fix those errors and if you still have an issue then you would need to make a new ticket after July 11th.

[Elita]

Hi, Guys,

Customer Support was inundated with tickets due to Raid Boss. They are still working through a very LARGE backlog of tickets right now and viewing them individually for those who came back after the auto-replies to fix their issues. They are still in process of reporting those with Raid Boss issues for individualized review. If you received a reply that your inquiry had been recorded that means that it IS being looked at or in queue to be reviewed.

We are sorry that it may take a while for any issues to be resolved in the coming week and are working on preventing this sort of issue from happening with our next event.

They do ask that you do NOT spam tickets because it results in your requests getting lost or sent to multiple people or sometimes simply closed out because you are spamming the system creating TOO many tickets. If you see you have one open it means they will get to it. Again, we are sorry for the long delays due to recent events.

[sxespanky]

as far as i remember, its always been an issue, not just an issue starting with raid boss.

[Legion81]

Has it been stated at all as to the free gems option disappearing? For what reason I should say,.

[Sol Invictus]

Hey Elita. Give me remote access to the queue. I'll help, but you gotta pay me.

[Bonaya]

If you don't mind, I will also help.. As long as my 2 weeks old tickets will be answered.

[Gawain]

Well Gree it has been over a week since I have recived a responds from you I am now losing all hope. Thanks for the year of fun but I am now moving on. Good luck to all my fellow players.

[Captnpain]

Hi, Guys,

Customer Support was inundated with tickets due to Raid Boss. They are still working through a very LARGE backlog of tickets right now and viewing them individually for those who came back after the auto-replies to fix their issues. They are still in process of reporting those with Raid Boss issues for individualized review. If you received a reply that your inquiry had been recorded that means that it IS being looked at or in queue to be reviewed.

We are sorry that it may take a while for any issues to be resolved in the coming week and are working on preventing this sort of issue from happening with our next event.

They do ask that you do NOT spam tickets because it results in your requests getting lost or sent to multiple people or sometimes simply closed out because you are spamming the system creating TOO many tickets. If you see you have one open it means they will get to it. Again, we are sorry for the long delays due to recent events.

Hello Elita, thanks for the Information that Customer support is back logged atm due to Raid Boss issues etc etc. As my issue has nothing to do with those issues that are mentioned on this forum I will wait it out just a bit longer.. but I am getting bored very very quickly not being able to play...

Rebel WAR Inc
Recruitment Officer
LineID: sirace

[holydinges2]

Has it been stated at all as to the free gems option disappearing? For what reason I should say,.

saw an email response from gree regarding this.

the button gets removed if u reach the cap of free gems u can obtain. after an unknown period of the time the button wil reappear and u can get gems again until the cap is reached once again.

[Fossil]

Just give everyone 100 gems and an epic if they participated in the war. Yeah maybe they didn't earn it but I'm sure they have been screwed over in other circumstances. I have filed tickets in the past related to loss of gems and other problems and have always received token compensation that is nowhere near what I lost. How could I expect you would get this right? Quit being cheap and comp people. I am sure you would complain loudly if you purchased a defective item at the store and it took them weeks to fix it.

[Kangaroeland]

Compensate spenders avcordingly instead of giving everyone some free crap

[Fossil]

Compensate spenders avcordingly instead of giving everyone some free crap

That philosophy is why nothing is happening now.

[Elita]

Dear Gree,
In the past two weeks I have placed three support tickets with you. However when going and looking at the status they are no longer available to view. Are you deleting tickets you no-longer want to address?

Hi!

There were literally thousands of tickets that were backlogged in the support queue. Many were given replies because some issues were resolved and some weren't. Basically a clearing of all tickets were done so that new tickets could be addressed on a personal, individual basis. I am sorry that you have had issues since right before raid boss or right after...it is our fault. We are in process of preventing this type of situation from happening again. Unhappy players = unhappy GREE.

[busteroaf]

Compensate spenders avcordingly instead of giving everyone some free crap

Isn't this pretty much why Eun stopped playing? They wouldn't do anything for his alt account/failed binding/whatever? Unhappy players just stop spending and quit.


Hi!

There were literally thousands of tickets that were backlogged in the support queue. Many were given replies because some issues were resolved and some weren't. Basically a clearing of all tickets were done so that new tickets could be addressed on a personal, individual basis. I am sorry that you have had issues since right before raid boss or right after...it is our fault. We are in process of preventing this type of situation from happening again. Unhappy players = unhappy GREE.

If you guys just went through and (from what it sounds like) purged all the tickets, wouldn't that mean that all the unhappy people who's tickets were just form letter responded to, will submit even more tickets because theirs weren't handled at all?

Seems to me you're just going to create even more of a backlog when people continue to spam. Maybe shut down the ability to ticket for a week while you handle all current tickets, then open it back up after things have actually been fixed?

Not trying to be critical, but it seems customer support has always been nothing short of... horrid. But if you're actually trying, kudos to you guys.

[Gawain]

Does this mean your team would like people to summit new tickets?

[RaeLynn]

One of my guild mates sent a ticket to gree about not being able to access his account. They responded by telling him they were locking his account until further notice. This was almost 3 weeks ago and they haven't said anything more. What does that mean?

[Marco_]

Compensate spenders avcordingly instead of giving everyone some free crap
Everybody spends, Kanga... Either money, time or both...

[sxespanky]

Everybody spends, Kanga... Either money, time or both...

this game is a huge time hog if you play it like most people. that's part of peoples life going into this broken game.

i like to think of it like cancer, which also steals large pieces of your life away - and also makes you very unhappy - and takes a lot of your money... i think i can do this all day...

[Heatmizer1909]

Hi!

There were literally thousands of tickets that were backlogged in the support queue. Many were given replies because some issues were resolved and some weren't. Basically a clearing of all tickets were done so that new tickets could be addressed on a personal, individual basis. I am sorry that you have had issues since right before raid boss or right after...it is our fault. We are in process of preventing this type of situation from happening again. Unhappy players = unhappy GREE.

If I am reading your response corectly and you just purged all tickets that werre submitted... that is one of the worst examples of customer service i have ever heard and you should all be ashamed of yourselves.

[sxespanky]

If I am reading your response corectly and you just purged all tickets that werre submitted... that is one of the worst examples of customer service i have ever heard and you should all be ashamed of yourselves.

but.... they had to start off fresh? how else do you do that?

http://cl.jroo.me/z3/J/Z/-/d/a.baa-The-Complaint-Department.jpg

Edit ** this is also ammazing -

http://www.cartoonstock.com/newscartoons/cartoonists/pkn/lowres/retail-hand_puppet-puppet-complaint-complainer-complaints_department-pknn94l.jpg

edit edit ** i think i broke this image, its no longer available.

[Rookeye]

I love the bear trap one! ;)

[Azazel224]

So whats the reason last raid rewards were not fully addressed yet with new one just a day and a half away? Ive been told numerous times fix was coming and the matter was closed and still nothing. Its a customer disservice. Lets help who we want when we want attitude from Gree sucks.

[Skrapz]

So whats the reason last raid rewards were not fully addressed yet with new one just a day and a half away? Ive been told numerous times fix was coming and the matter was closed and still nothing. Its a customer disservice. Lets help who we want when we want attitude from Gree sucks.

I don't know if you tried putting in a ticket or not, but I have seen posts from Elita) saying they were now doing in a case by case manner now so you might try that if you haven't. If you have and still haven't gotten anything I have heard emailing Google customer service may get you somewhere. Good luck with it either way.

[MiniMod]

Google/iTunes can't do anything about rewards, but if you have a good enough case you can try getting a refund. At least it's something.

[Kangaroeland]

Im already helping a lot of people sending in refund ricket and most actually get payed back when they explain how gree steals from them and how customer support is nonexistent. If everyone does might get gree to reply on tickets or maybe appoint some forum moderators which we dont have atn

[Heatmizer1909]

Their BBB rating is Horrible..... D- ... Here are the notes on the BBB site "Consumers also state when they contact customer service about their concerns they either do not hear from customer service, a ticket is opened and then closed with no resolution, or the responses from customer service appear to be form letters that do not specifically address or resolve their concerns."
This is exactly right. Many people in my guild have put in tickets and the responses from customer support are nonsensical and obviously a copy and paste from a list of canned responses.

[CaptWangus]

I hate to add to the negativity on this thread but I've certainly had my fair share of issues with Gree and their customer service. They can be impossibly frustrating and nothing is ever smooth and easy. The only reason I'm a free to play gamer in regards to knights and dragons is because I've no faith in the game's stability and multiple reoccurring glitches, or Gree's ability to resolve a problem when one arises.

I'm hoping for the best and positive outcome for all those with problems. I feel your pain.

[Heatmizer1909]

CaptWangus this thread is negative for a reason. The customer support from GREE is absolutely terrible. Hopefully someone actually reads the posts on this forum and recognizes that there is a big problem they need to address. I saw on their website they have an open position they are hiring for customer support (maybe this is a first step). They really need a bunch of customer support people so they can actually respond to issues (no matter how many they receive) and not delete them because there are too many. I have opened tickets and not once was the issues ever resolved. 99% of the time the support answer did not even address my issue (then they just close the ticket).

[Rookeye]

saw an email response from gree regarding this.

the button gets removed if u reach the cap of free gems u can obtain. after an unknown period of the time the button wil reappear and u can get gems again until the cap is reached once again.

So what does it mean if your button never disappears, but you only squeeze out a few gems during a hundred or so clicks of the button? Are they rolling out the disappearing button to everyone, or just a test group?

[MiniMod]

So what does it mean if your button never disappears, but you only squeeze out a few gems during a hundred or so clicks of the button? Are they rolling out the disappearing button to everyone, or just a test group?

Never had the button disappear in all the time I played, vpn or not, 100+ gem streaks or not.

[tald]

GOOD AFTER MORE THAN TWO WEEKS TO GET THE GAME WITHOUT UPDATING THE DAY JULY 29 WAS GIVEN BUT MAKE SURE TO BULL**** TO BUY A PACKAGE OF GOLD BUT APPEARED "ERROR RECEIPT" WAS CLICKING THE SUPPORT AND CAUGHT THE GAME I CAN NOT DO ANYTHING ELSE fOR THAT SCREEN IS ONLY OPTION THAT ALREADY TRIED TO RESTART THE GAME AND NOTHING IS ALWAYS THE SAME THING TO SEND EMAILS I'm done for GREE SUPPORT BECAUSE HAVE NO ANSWER fOR .... Would anyone FORUM ON CAN HELP ME WOULD BE VERY gRATEFUL ....
Thank you ...

[tald]

Dear Gree,
In the past two weeks I have placed three support tickets with you. However when going and looking at the status they are no longer available to view. Are you deleting tickets you no-longer want to address?




GOOD AFTER MORE THAN TWO WEEKS TO GET THE GAME WITHOUT UPDATING THE DAY JULY 29 WAS GIVEN BUT MAKE SURE TO BULL**** TO BUY A PACKAGE OF GOLD BUT APPEARED "ERROR RECEIPT" WAS CLICKING THE SUPPORT AND CAUGHT THE GAME I CAN NOT DO ANYTHING ELSE fOR THAT SCREEN IS ONLY OPTION THAT ALREADY TRIED TO RESTART THE GAME AND NOTHING IS ALWAYS THE SAME THING TO SEND EMAILS I'm done for GREE SUPPORT BECAUSE HAVE NO ANSWER fOR .... Would anyone FORUM ON CAN HELP ME WOULD BE VERY gRATEFUL ....
Thank you ...

[RaeLynn]

For my individual reward tier winnings with this new boss it just keeps restarting at 20,000 even though I have over 100,000 points.

[sxespanky]

GOOD AFTER MORE THAN TWO WEEKS TO GET THE GAME WITHOUT UPDATING THE DAY JULY 29 WAS GIVEN BUT MAKE SURE TO BULL**** TO BUY A PACKAGE OF GOLD BUT APPEARED "ERROR RECEIPT" WAS CLICKING THE SUPPORT AND CAUGHT THE GAME I CAN NOT DO ANYTHING ELSE fOR THAT SCREEN IS ONLY OPTION THAT ALREADY TRIED TO RESTART THE GAME AND NOTHING IS ALWAYS THE SAME THING TO SEND EMAILS I'm done for GREE SUPPORT BECAUSE HAVE NO ANSWER fOR .... Would anyone FORUM ON CAN HELP ME WOULD BE VERY gRATEFUL ....
Thank you ...

http://bachelorburnbook.com/wp-content/uploads/2014/02/loud-noises.jpg

[Cudraus]

hello
i changed my phone ( from android to i OS) how can i recover my game to the new device ?

[sxespanky]

hello
i changed my phone ( from android to i OS) how can i recover my game to the new device ?

you can either use your email that you hopefully attached to your game, or send in a ticket and wait roughly a month to be serviced.

[Skrapz]

I was under the impression you couldn't transfer an account from android to ios? At least that's what I thought I read when I searched the forums a couple weeks ago or so

[sxespanky]

I was under the impression you couldn't transfer an account from android to ios? At least that's what I thought I read when I searched the forums a couple weeks ago or so

oh.... ya, i miss read that. your screwed son.

[Cudraus]

I was under the impression you couldn't transfer an account from android to ios? At least that's what I thought I read when I searched the forums a couple weeks ago or so

I hope you are wrong.
Thank you for the answer , i dis associated the acount with an email but is not worcking do i Will try the support but realy hâte wayting

[Skrapz]

Try searching the forums they have a search bar there at the top, if you email support about it you probably won't hear back, I never did so I had to figure it out on my own, good luck

[B Legit]

I hope you are wrong.
Thank you for the answer , i dis associated the acount with an email but is not worcking do i Will try the support but realy hâte wayting

There is no way to transfer between IOS and Android. Sorry bud.

[chunkmaster2013]

Compensate spenders avcordingly instead of giving everyone some free crap


that is why they get away with what they have i retired a while ago because they cheated me out of 400$ of gems and gave me four gems as compinsation, now we have a way to get what we deserve

[B Legit]

that is why they get away with what they have i retired a while ago because they cheated me out of 400$ of gems and gave me four gems as compinsation, now we have a way to get what we deserve

I was looking at your armors and wondering why they were so spread out lol. Armor of the Devoted, then a bunch of new epic +'s, but good to see people coming back! Get those new + epics maxed and you're going to be loaded :)

[chunkmaster2013]

I was looking at your armors and wondering why they were so spread out lol. Armor of the Devoted, then a bunch of new epic +'s, but good to see people coming back! Get those new + epics maxed and you're going to be loaded :)


Yeah i retired at the war for runic robes i had saved up 650 to go to dk and i was buying my gems and i gave up saw the 5k gem things and saw the gw epics and went why not

[Clementine]

It is not possible to transfer between iOS and Android using the tool in game, however if you submit a request via Support, we can look into this. Please note that Support is still recovering from the large number of tickets due to the event and issue a couple of weeks ago, so it may take some time to hear back. We just ask that you are patient.

[dpalbldelf]

Clementine,

Am I correct to understand your statement that while the in-game transfer will not allow the transfer from an Android device to an iOS device, your customer service can do this? Thanks.

[condergrant]

It is not possible to transfer between iOS and Android using the tool in game, however if you submit a request via Support, we can look into this. Please note that Support is still recovering from the large number of tickets due to the event and issue a couple of weeks ago, so it may take some time to hear back. We just ask that you are patient.

I'd enjoy a response involving the money gree has stolen out my account

[legalious]

I'd enjoy a response involving the money gree has stolen out my account
Help me, help you.

Did you submit a ticket?
If so, is it still open?
Did you submit more than 1 ticket for this issue?
Did you explain in detail?
If it is closed and still unresolved, did you contact them back via same ticket number?

[Clementine]

Clementine,

Am I correct to understand your statement that while the in-game transfer will not allow the transfer from an Android device to an iOS device, your customer service can do this? Thanks.

Yes, this is exactly it. Please contact them and provide all the details and they will look into this for you!

[Gawain]

Dear Gree,
In the past two weeks I have placed three support tickets with you. However when going and looking at the status they are no longer available to view. Are you deleting tickets you no-longer want to address?

It has now been almost a month at first I was upset, but now I am becoming thankful for the lack of customer service. I have reclaimed my weekends and don't have to be on a knights and dragons alarm setting frenzy. I do miss the game and the friends I made in the cyber world. Here is to you gree, good luck.

[busteroaf]

It has now been almost a month at first I was upset, but now I am becoming thankful for the lack of customer service. I have reclaimed my weekends and don't have to be on a knights and dragons alarm setting frenzy. I do miss the game and the friends I made in the cyber world. Here is to you gree, good luck.


Da Da Da... Another one bites the dust!

And another one gone, and another one gone, another bites the dust yeah...

[Rognarak]

I have sent many tickets with legit money issues and never ever get any type of resonse. Google will refund me though. Thanks gree

[Elita]

Yes, this is exactly it. Please contact them and provide all the details and they will look into this for you!

Actually, this is incorrect. It is physically impossible for support to transfer a game between iOS and Android due to game's design. Even if we wanted to, the programming and data are completely different. To put it in simple layman's terms...its the same as attempting to transfer your Mac save to a PC or a your Playstation save game to an Xbox.

[Elita]

Never had the button disappear in all the time I played, vpn or not, 100+ gem streaks or not.

Free gems button: The removal of this button was due to the massive amount of glitching a few events back as many of you remember. There were a good number of players who were found to have abused the free gems section so heavily that it would be impossible for other players to compete with them on any sort of equal footing. The button only gets removed from players who pass a certain cap or suspicion level. I am not at liberty to go into detail. This isn't for a test group but affects the entire player base to ensure the hack/exploit does not occur again.

[Elita]

Hey Elita. Give me remote access to the queue. I'll help, but you gotta pay me.

I would love to haha but you can't reply to people like you talk to people on the forums. You have to always be nice or at least pc regardless of what they said. :P

[tnorman78]

Elita. Correction. There has been plenty of occasions in Modern War (gree game) where players had the games transferred by support from ios to android. I am one of them. So it is not impossible. It just takes time and someone who wants to try to do it.

[Elita]

Elita. Correction. There has been plenty of occasions in Modern War (gree game) where players had the games transferred by support from ios to android. I am one of them. So it is not impossible. It just takes time and someone who wants to try to do it.

It is impossible for Knights & Dragons at this time due to the design of the game. Not all of GREE's games are designed or coded in the same manner. This is not a Modern War forum and my answers are based on what is possible for Knights. :)

[tnorman78]

Well at least you're attempting to answer.. I guess...and the modern war mods are no quicker to answer then you guys here.

[B Legit]

Well at least you're attempting to answer.. I guess...and the modern war mods are no quicker to answer then you guys here.

At least she gave a legitimate answer. I know I can be condescending at times on my posts, but all's that I ask for is a real answer which was given here.

[John Hawkeye]

Free gems button: The removal of this button was due to the massive amount of glitching a few events back as many of you remember. There were a good number of players who were found to have abused the free gems section so heavily that it would be impossible for other players to compete with them on any sort of equal footing. The button only gets removed from players who pass a certain cap or suspicion level. I am not at liberty to go into detail. This isn't for a test group but affects the entire player base to ensure the hack/exploit does not occur again.

It is interesting that only using the buttons at the vidoe offer section is an exploit. The message says "try again later". For me that means a time period between 0.5 second and hours. Better punish the players as to fix the errors. Sometimes you can get only 10 gems in three hours and sometimes you get 100. Is this the fault of the players?

[legalious]

It is interesting that only using the buttons at the vidoe offer section is an exploit. The message says "try again later". For me that means a time period between 0.5 second and hours. Better punish the players as to fix the errors. Sometimes you can get only 10 gems in three hours and sometimes you get 100. Is this the fault of the players?

Most of the abuse of the Free Gems feature come from people who use VPN applications to change area and get more videos.

[John Hawkeye]

Most of the abuse of the Free Gems feature come from people who use VPN applications to change area and get more videos.

I know this. But the support don't tell this. They are sending auto-generate mails for this issue.

[Gawain]

Ok, I am going to try one more time for a responds from Gree that is not automated. Wish me luck.

[Yurgens]

I am absolutely floored right now. I usually play on a GS3 and I always use Tapjoy. Recently my battery has been terrible so I switched my game account over to my other phone, a Motorola, but when trying to use Tapjoy on this other phone K&D would not come up in the app. I noticed though, when I did an offer on my GS3's Tapjoy, the gems would go to my K&D account on the Motorola phone.

Well today I completed a 1,237 gem offer and those gems did not go to the account. In fact they went to the blank account that was apparently now on my GS3's version of K&D.. I was totally infuriated when I saw that's what happened. So, I sent Gree a support ticket and explained everything I have here. I have no words for the disappointment in the reply that I received:

"Hello Yuurgens,

Thanks for taking the time to contact Knights & Dragons support. We are sorry to hear that the you experienced issues in refilling your War Energy. A fix is being tested players. Unfortunately, I do not have an estimated time on when this issue will be resolved. Please keep an eye on our forums and Facebook pages for updates. Once a fix is found, compensation may be issued. We appreciate your patience in the meantime!

We hope this addresses your issue. If further assistance is needed, please feel free to write back!

Kind Regards,

Skylar"

War energy. Yes, that was what I was contacting you for.

Ticket (#1995360)

[Aaron Stark]

Just give everyone 100 gems and an epic if they participated in the war. Yeah maybe they didn't earn it but I'm sure they have been screwed over in other circumstances. I have filed tickets in the past related to loss of gems and other problems and have always received token compensation that is nowhere near what I lost. How could I expect you would get this right? Quit being cheap and comp people. I am sure you would complain loudly if you purchased a defective item at the store and it took them weeks to fix it.

[Chris Konstantopoulos]

Be thankful dude that you even get gems from tapjoy. They are such a scam, don't reply to any customer service tickets other then the 1st general copy paste response and I haven't received 1 gem from them, not even on a watch this video for 1 gem offer. I'm owe'd over 3000 gems, have paid for multiple offers and have gotten nothing in return

[Rookeye]

I currently have a ticket out for video gems that didn't pay out (after the lays potato chip offer that took an hour of my time and didnt pay, I was cured from trying so-called free offers).

That said, I was pleasantly surprised last month to receive 50 gems in response to a similar ticket, after only two days wait time. This was the first time I've ever received compensation, but I'm proof that it does happen, guys. :)

[COG]

Why the change in Odins Costume. Doesn't even look like an Epic. Is this a glitch.

[KingRellik]

Dear Gree
My current device is broken and I have a new one but I want ,y old knights and dragons accounts back how t get it back please any help well be appreciated

[legalious]

Dear Gree
My current device is broken and I have a new one but I want ,y old knights and dragons accounts back how t get it back please any help well be appreciated

You will need to send in a support ticket with all the information you have about your previous account. Please follow the guide Here (http://forums.gree.net/showthread.php?100611-HOW-TO-Submit-a-Gree-Support-Ticket) for assistance in writing a support ticket.

[Mantuxsas]

Happened to me also. I was playing in august but somehow i got few errors and game crashed big time, i had to reeinstall it , and forgot the email i binded it to it. Since my gf deleted half of usseless photos my account code that refer name or however its called gone. So i wrote them for few times but noone cares, they cant do anything even if i know everything about this acc except that code. So now i have to play from beggining . It was 1 years old acc and you cant bring it back , its bull ****. And noone even uses it because it wasnt stolen.. Guys do anyone of you have spare acc ? Or acc thet needs to be taken care of.. ?

[Dreamcobra]

Sadly, most of what I've red in this and other threads seems to be the norm. I followed the directions on the FAQ page for what to do when you have a dormant guildmaster - included the guild name, dormant guildmaster's name, the name and friend code for the requested new guildmaster .. and got a canned response asking for ... the guild name, dormant guild master's name, the requested new guildmaster's name and friend code, and guild level. Sent that back in .. got a canned response 8 days later with "please rate our customer service" ..

*sigh*

Opened a new ticket, referencing the first ticket's number, asked for resolution. So far (18 days later) still no response, not even canned.

*Grumble*

Dig some forum digging, found the advice to send a PM to Clementine ... 4 days, and it's not even been read.

Meantime, I'm in a guild that I've spent literally months building up, mostly solo, that doesn't have a sentinel, champion, or active guild master ... but if I leave a start a new one, not only will I lose all that work, and money put into the guild .. that will be the day I get a "we can't make you guildmaster, you're not in that guild now".....

Customer Service work is thankless, at best, but surely Gree can do better than this ?

[Crypt Keepers]

Meantime, I'm in a guild that I've spent literally months building up, mostly solo, that doesn't have a sentinel, champion, or active guild master ... but if I leave a start a new one, not only will I lose all that work, and money put into the guild .. that will be the day I get a "we can't make you guildmaster, you're not in that guild now".....

Customer Service work is thankless, at best, but surely Gree can do better than this ?

What's your rank & guild level?

[Dreamcobra]

My rank is high commander .. guild level is 26

[Crypt Keepers]

My rank is high commander .. guild level is 26

I'd start my own guild then, if I were you...you're stats will go from +5% for hc to +10% for gm.

[Dreamcobra]

I may not have a choice, but my stats will still change if I'm made guildmaster of the guild I'm currently in - and have been building up for several months. I hate to lose all that, if I don't have to,

[B Legit]

So 3 months later. I have still yet to get my video button back, or the gems I lost. After 4-5 tickets involving both, I was compensated 30 energy, which is about 1/20th of the actual amount I am owed. I've already given up on getting my gems, but I am baffled as to why my button is still gone. "Your account was flagged due to suspicious activity."

Well what suspicious activity? When I ask, I get no response. There is NO suspicious activity, just a cop out answer. Others who receive 100+ videos a day have their buttons taken and replaced within a week, sometimes same day. I have heard from 1-2 other ppl whose buttons have been gone for as long as mine, all with the same responses from Gree, and no detail is included. As someone who purchases more than their fair share... I'd like to get my small amount of freebies again. What in the world do I need to do to make this happen?

[Solo684]

Hello. My name is Cookie in game. I linked my account. And my IPod broke like few weeks after. So I bought another iPod. Tried to get my account back. But I couldn't. I tink Dark Fangz was the only guild I was in. Level 51. Passed the Pheonix Bird(or probably on it still). So is there anyway I can get it back?

[Adisty]

Complete the tutorial, enter the settings or options menu, got to where you bound your account. There should be a button there saying retrieve account. You will get an email with a code, valid for three hours, that you can enter in the retrieve account page.

[Solo684]

I done that. Still didn't get it back. Why couldn't it be bound to you Facebook account? It would've been much easier.

[watermelon]

Look, I know that you strongly discourage multiple sending in multiple tickets for a same issue, but the reason why I do it and i admit that i do is because I have zero trust in you guys. Once i had a frustrating situation and just to test you , I sent in 5 different tickets asking about the same specific concern.

Guess what? I got 5 different answers... 5 entirely different stories/explanations concocted by your wonderful customer service rep, half of whom I highly suspect are quite illiterate.

If that's not a reflection that your customer service randomly pulls random crap out of their ass, I don't know what is.