Tadaah I need urgent assistance

[sw71]

I'm faction leader of true gumps
One of our long time players has been frozen out of his account for about 2 weeks. He's emailed gree with no response
The reason I'm writing here is that he is so frustrated that he now feels he has no option except to give up

That would be a real shame.
Can you please help
His game id was beanie.

[sw71]

His game number is

100-896-699

[Rowe1985]

I provided my ticket number etc when looking for help, as they always say provide as much info as possible.

[sw71]

Will get it thanks.

[sw71]

Mini is 981-990-606 main is 100-896-699. I have given them everything they asked for . My gree request number is 1724011. Thank you Sanjay and yes I am insanely frustrated. I feel bad not being able to help !!

[Tardavic]

Your inquiry has been passed over to a support agent and your account should be restored here shortly!

[sw71]

Resolved. Thanks.

[sw71]

Great work. He's happy and now playing. Not sure what happened and why it took so long. Perhaps smthg to learn. But in glad I got my player back
Thanks again

[Blodiea]

Wow nice fix Tardavic seriously. It's nice to you mods taking care of the customer

[Rolinz]

Your inquiry has been passed over to a support agent and your account should be restored here shortly!

Great help Tardavic!

I have a friend in the same situation. His player ID is 943 714 460. His ticket # is 1731222. He is in faction Strength & Honor. He had to restore his iPhone from a backup and his profile is gone. Can you please assist him? He is also very frustrated that he has been waiting for over a week to get a response from support.

Thank you in advance for your help in this matter.

[TheBFO]

Your inquiry has been passed over to a support agent and your account should be restored here shortly!

Very nice, kudos to you.

[tablet]

I need help. I'm in the same predicament. My phone broke and I can't access my profile to change to the new phone. My old profile is 867-190-741 and the one that shows on my new phone is 718-123-529
I'm in delta force troops if that helps.

[Dog bite]

F Truck me.
That's some fast resolution.
I've been waiting for two months on my ticket.
Well done.

[Come and get some]

Last week I began getting an error message when loading up my game and it said there was an issue with my account. I began emailing gree to try and get my account back and after a few emails with Allan james and Eric Thomson I haven't heard anything back in 4 days, please help me get my account back. My id # is 958468794. Lv 300

Your request #1746467) has been updated.

You can add a comment by replying to this email.


Allen James, Jul 11 12:43:

Please I have spent 1000s on this game and don't know why my account would have an issue with it. Please help me

[Come and get some]

Please get back to me about previous post please. I wish i had morgan working on my ticket instead of allan james or eric thomson. They have stopped responding to my emails.

[Lift Ticket]

Please get back to me about previous post please. I wish i had morgan working on my ticket instead of allan james or eric thomson. They have stopped responding to my emails.

I like Morgan.....he/she got my ticket handled promptly and to my satisfaction!! An A+ member in the gree support staff!

Thanks Morgan!!

[Maz]

Last week I began getting an error message when loading up my game and it said there was an issue with my account. I began emailing gree to try and get my account back and after a few emails with Allan james and Eric Thomson I haven't heard anything back in 4 days, please help me get my account back. My id # is 958468794. Lv 300

Your request #1746467) has been updated.

You can add a comment by replying to this email.


Allen James, Jul 11 12:43:

Please I have spent 1000s on this game and don't know why my account would have an issue with it. Please help me

That's the message you get when you are banned. If that's the case gl getting your acc back

[ftlog777us]

I'm in same situation my phone was destroyed and was unable to transfer main account to my new phone. My player Name is Big D, ID# is 204 213 025 and Ticket# is 1777153 and my faction Strength & Honor. Can you please assist me as soon as humanly possible?

[Speed ump]

I have seen and heard of a lot of people losing their games when they update their os, do a reinstall, etc. tadaah, I would suggest a sticky relating to this subject. I would recomend that people transfer their game to another device, ask a friend if you don't have a spare. Then transfer the game back once your update, etc are finished. It will solve these kinds of problems and you won't have to wait for gree to restore your game.

[Ghost-12]

I have seen and heard of a lot of people losing their games when they update their os, do a reinstall, etc. tadaah, I would suggest a sticky relating to this subject. I would recomend that people transfer their game to another device, ask a friend if you don't have a spare. Then transfer the game back once your update, etc are finished. It will solve these kinds of problems and you won't have to wait for gree to restore your game.

Im still running an old version of iOS because of this same reason. I don`t want to lose my game when trying to update my phone. Hopefully iPhone 6 comes out on Sep. :)

[mattehedevarn]

Speed Ump, you suggest a transfer to a friend and that is very close to violate section 8 of ToS.



8. Restrictions and Rules



As a condition of your use of the Service, and without limiting your other obligations under these Terms of Service, you agree to comply with the restrictions and rules set forth in this Section as well as any additional restrictions or rules (such as application-specific rules) set forth in the Service itself.

You shall not create an Account or access the Service if you are under the age of 13
You shall monitor your Account to restrict use by minors, and you will deny access to children under the age of 13.
You accept full responsibility for any unauthorized use of your Account by minors.
You are responsible for any use of your credit card or other payment instrument by minors
You shall not rent, lease, sell, trade or otherwise transfer to anyone your Account or any virtual items or virtual currency associated with your Account