Support

[Ivanna]

To whom reads this

I am asking for some kind if help... I have had amazing help from some of the staff. Just recently I have had to move around some players and flip flop accounts on my different devices. I have been assisted splendid up until yesterday.
I got Carmen Cruz as a responder. I finally got to the point where i was going to move my HLP onto a new ipad from my old iphone (yes i carried 2 devices) the device doesn't read to itunes desktop i lived with carrying three phones and a tablet. I sent all information, photos of toons, my login times, my itunes receipts... Anticipation for finishing this quest this weekend. Previously i have had no issues moving accounts; however Carmen has other plans this weekend. Instead of helping i get a response that I can't move accounts, that I am unable to move my toons...?? Why?
Prior to this day i was able to move? I sent everything requested and was cited i was trying to trade a toon with a different person.... Ummm no... Ive spent a mini fortune on this game and now refusal to help.

When did paying customers allow for such horrible support? Prior i had some amazing help from an Adam. I ran into this Carmen person before all which ended in horrible service...(one response was take it up with itunes) (even told me to ask for reimbursement from apple). I don't want reimbursement i want you to deliver a solid game with some nice support.
Has anyone else had such conflicting customer service? One will try and offer to help, the other sites some by clause as to why they cant help you?
Maybe I am asking to much, i want to continue to play however Gree is forcing retirement

Ivanna

[Krayt]

Your best bet is to put in another ticket and hope you don't get Carmen

[KrMaJa]

Your best bet is to put in another ticket and hope you don't get Carmen

When Carmen responds to my tickets it literally never has anything to do with my question. Then when I reply with an ummmm? Type response, my situation gets resolved extremely quick.

I suggest replying to Carmen and saying how does that make sense.

[Gal]

Your best bet is to put in another ticket and hope you don't get Carmen

I sent my ticket requesting a "transfer" from a broken device just about a month ago. I'm still waiting after sending in all my proof. I've since purchased a new device (I was going to give up my mini for a period of time until I could buy a new device), and raised a new ticket including all my details. Even listing all 5 players that I have, showing the devices and carbon copying my other email account to allay any concerns that I'm handing off my player. I'm not, and I want her back.
It would be very helpful if someone at Gree would consider the lack of timely response on missing players from broken devices as an.urgent matter, as I can't possibly spend money on this game with no access to one of my best players.

Please address ticket #1726820

[Valid or]

I sent my ticket requesting a "transfer" from a broken device just about a month ago. I'm still waiting after sending in all my proof. I've since purchased a new device (I was going to give up my mini for a period of time until I could buy a new device), and raised a new ticket including all my details. Even listing all 5 players that I have, showing the devices and carbon copying my other email account to allay any concerns that I'm handing off my player. I'm not, and I want her back.
It would be very helpful if someone at Gree would consider the lack of timely response on missing players from broken devices as an.urgent matter, as I can't possibly spend money on this game with no access to one of my best players.

Please address ticket #1726820
Think You might have given them too much info, they only needed the id# of your old account(to transfer) the new id# from the device you what to transfer to(his lvl should be 2-5) copy's of reciipts for your last 5 purchases(old account)
Chr name/lvl and when he was last played.(Chr you want to transfer)
And that's more or less it.
Anything more info and one could confuse them or make them think you are trying to do something not allowed.