DoC Deranged
07-01-2014, 09:38 PM
from a friend who cannot post. Asked me to pass along to forum
GREE TICKET AND RESPONSE -
Carmen Cruz, Jul 01 11:41:
Hey Pakus,
We have a fix for this display issue coming out with our next update, currently under review by Apple. As soon as they have approved this version, we will release it for download.
Regards,
Cree
Pakus, Jul 01 08:32:
Hi here Pakus RK1 i ramked past war top 11 got my reward top 15 but not including the bonus +10% alliance attack here are ss before war After war -------------------------------------------------- Normaly I must have 107 % alliance attack it is still old 97% !!! Pls fix it for me or refund me 32,5 k gems for not getting my reward with bonus I ,ust have amd I payed for . Thx in advance PakusRK1 Timestamp: 2014-07-01 17:19 Player ID: 519271617
APPLE RESPONSE
Hello Pasquale,
My name is Lauralee and I'm a Senior Advisor with iTunes Support. In your email, you outlined that you are experiencing an issue with receiving in app content from the application "Kingdom Age" once again. I completely relate to the importance of being able to receive what you have paid for. I would like to assure you that I will be here to work with you to resolve this matter to the best of my ability.
Pasquale, after careful review of previous cases, I see that we have provided many refunds related to this very same issue. While processing the refunds and contacting you regarding this content, we clearly advised that you refrain from purchasing from within this application and even recommended deleting it from all of your devices to prevent this persistent issue. More importantly, it was also advised that any further purchasing from this application, would be at your own risk, as the issue with this app is well known.
As all recommendations to prevent this from occurring were provided, we will be unable to refund the orders presented.
Please understand that Apps are added to the iTunes App Store directly by the developer and they have been given almost complete responsibility over their own applications and any content they offer through those same applications.
That means that it's the Developers who handle provisioning in-apps to customers after purchase, handling any kind of "bonus" content one might receive during promotions, restoring in-apps if they are lost and troubleshooting if they're not received or do not work as expected.
Again, if the developer is not willing to warranty their product, it is highly recommended that you remove the application from any devices --and all accounts-- where it is installed, and discontinue use, as any further purchasing from this application will not be compensated by Apple.
Pasquale, I would also like to indicate that with the inability to provide a resolution for the issue you have encountered, I have personally submitted a copy of this case to our feedback department on your behalf. This is a specialized team that reviews all customer input about the iTunes Store, in an effort to improve their experience with all the features we have to offer. Apple recognizes that no one is better qualified to provided feedback, than the people who use it. I would greatly appreciate if you could go to the link I’m providing below, to present your personal feedback on this issue and/or any other comments that you may have about iTunes.
http://www.apple.com/feedback/itunesapp.html
In advance, thank you for your efforts to provide insight on how to improve the store, it is very much appreciated, Pasquale. If I can be of any further assistance regarding your iTunes Store account or any other iTunes Store related issues, please do not hesitate to contact me back by replying to this email.
Please keep in mind, however, that should you choose to reply concerning the same subject, I will not be permitted to reply as I do not have any additional information to offer on this topic.
Regards,
Lauralee
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
GREE TICKET AND RESPONSE -
Carmen Cruz, Jul 01 11:41:
Hey Pakus,
We have a fix for this display issue coming out with our next update, currently under review by Apple. As soon as they have approved this version, we will release it for download.
Regards,
Cree
Pakus, Jul 01 08:32:
Hi here Pakus RK1 i ramked past war top 11 got my reward top 15 but not including the bonus +10% alliance attack here are ss before war After war -------------------------------------------------- Normaly I must have 107 % alliance attack it is still old 97% !!! Pls fix it for me or refund me 32,5 k gems for not getting my reward with bonus I ,ust have amd I payed for . Thx in advance PakusRK1 Timestamp: 2014-07-01 17:19 Player ID: 519271617
APPLE RESPONSE
Hello Pasquale,
My name is Lauralee and I'm a Senior Advisor with iTunes Support. In your email, you outlined that you are experiencing an issue with receiving in app content from the application "Kingdom Age" once again. I completely relate to the importance of being able to receive what you have paid for. I would like to assure you that I will be here to work with you to resolve this matter to the best of my ability.
Pasquale, after careful review of previous cases, I see that we have provided many refunds related to this very same issue. While processing the refunds and contacting you regarding this content, we clearly advised that you refrain from purchasing from within this application and even recommended deleting it from all of your devices to prevent this persistent issue. More importantly, it was also advised that any further purchasing from this application, would be at your own risk, as the issue with this app is well known.
As all recommendations to prevent this from occurring were provided, we will be unable to refund the orders presented.
Please understand that Apps are added to the iTunes App Store directly by the developer and they have been given almost complete responsibility over their own applications and any content they offer through those same applications.
That means that it's the Developers who handle provisioning in-apps to customers after purchase, handling any kind of "bonus" content one might receive during promotions, restoring in-apps if they are lost and troubleshooting if they're not received or do not work as expected.
Again, if the developer is not willing to warranty their product, it is highly recommended that you remove the application from any devices --and all accounts-- where it is installed, and discontinue use, as any further purchasing from this application will not be compensated by Apple.
Pasquale, I would also like to indicate that with the inability to provide a resolution for the issue you have encountered, I have personally submitted a copy of this case to our feedback department on your behalf. This is a specialized team that reviews all customer input about the iTunes Store, in an effort to improve their experience with all the features we have to offer. Apple recognizes that no one is better qualified to provided feedback, than the people who use it. I would greatly appreciate if you could go to the link I’m providing below, to present your personal feedback on this issue and/or any other comments that you may have about iTunes.
http://www.apple.com/feedback/itunesapp.html
In advance, thank you for your efforts to provide insight on how to improve the store, it is very much appreciated, Pasquale. If I can be of any further assistance regarding your iTunes Store account or any other iTunes Store related issues, please do not hesitate to contact me back by replying to this email.
Please keep in mind, however, that should you choose to reply concerning the same subject, I will not be permitted to reply as I do not have any additional information to offer on this topic.
Regards,
Lauralee
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/