Looping Product Purchase Error and unhelpful support... [Archive]

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gqhong

05-23-2014, 03:53 AM

This is getting really annoying... It started happening when there was a failed transaction due to a poor connection.
Initially it will prompt a transaction error when you login and leave you be after you click cancel.

Now it continuously loops a "Product Purchase Error"....
After checking with Google, they have already confirmed that the failed transaction did not go through and is not making continuous call to the game to make the transaction.

Gree Support although was fast to reply, provided almost no help at all...

First reply : Standard "Hope its already fixed" type email...
ME-> NO It has not been fixed...

2nd Reply : The "Oh we fixed it already" type email
ME -> No I am still having it since 2 weeks!

3rd Reply : The "Sometimes its caused by your device" email
ME -> I have 2 Note3, 2 Note2, 1 Tab2 and an Atrix...
This covers Android from 4.4, 4.3, 4.1 and 4.0 ICS... Its NOT a OS issue...

4th Reply : The Server crash incident and its fixed
ME -> But that was not my issue.... -_-''

5th Reply : The "We will continually monitor..." email
ME -> But I ALREADY Isolated the issue for you... can't you check it???

6th Reply : The "Sometimes its caused by your device" email
ME -> Wait a min... wasn't that the 3rd email I got from you??

Can a mod pls escalate this issue?
I can't be creating a new google account everytime this happens...
I need my main account to work...

ANYWAY...
For those experiencing the same error messages as I have here is the workaround.

Step 1 : Add a new google account to your device
Step 2 : REMOVE the old and affected account
Step 3 : relaunch game and error will go away.

Now you are such with a new account and all your calendars, contacts and etc etc are gone...
You need to resync everything...

dustybin

05-23-2014, 04:13 AM

thanks for this. I've been having exactly the same issue for a long time and have raised it with gree. In my case the purchase did go through with Google but I wasn't given my gems which gree are disputing. The issue is not resolved and combined with the current server issues I've now been locked out of the system for over 40hours. The current problem is a purchase error which is causing me to crash out continually.

I understand what you're saying regarding changing the google account etc, but what a nightmare and we shouldnt be the position to require us doing this. As you will see Gree are effectively ignoring everyone and not responding appropriately on this forum. Even a quick 'we recognise the fault and are working on it' would be better than nothing!

For them to not recognise it properly is worrying as there are clearly many of us having this product purchase error.

gqhong

05-23-2014, 05:04 AM

totally agree. when the customer finds a workaround to solve their technical issue its just wrong...

I suspect this is go away after the 30% sale is finished as the product code will be removed. But is likely to appear again whenever there is a sale.

This is going to lock a lot of people out and screw up the war...

rickeedo

05-24-2014, 07:34 AM

holydinges2

05-24-2014, 02:40 PM

I cant get past the screen that says " product purchase error ".
Its been 48 hours. ..
They keep closing my request and saying that they either are fixing the problem or it has been fixed.
It has not . . .
now they say its a simple re install or restart of the device...
guess what . . . STILL CANNOT GET PAST THE SCREEN THAT SAYS "PRODUCT PURCHASE ERROR"...

indeed as the original post stated this problem already, ty for repeating it.

read the post m8 there is a work around given, dont expect help from gree.

gqhong

05-27-2014, 08:11 PM

Te war is over and the looping error has disappeared.
Now its to wait for the next war to see if it happens again...

Those with this problem remember to standby another goolg account on another device and do a retrieve.

Good luck