View Full Version : Curious about Ticket Response Time
iteachem
03-31-2014, 07:14 PM
Hey all was wondering what the current estimate for a ticket to be answered is. I haven't sent a ticket in a while and during this weekend battle my phone stopped working. I wish I had set up my account for a transfer ahead of time, but alas I am stuck with no account until support responds so I was wondering what kinda time I am looking at now..
In my experience, somewhere about 10 days
iteachem
03-31-2014, 07:24 PM
In my experience, somewhere about 10 days
crap... i hate missing events...
Depends how much gold you use. lol
CCC-syn
04-01-2014, 01:30 AM
Actually, on every ticket I have ever sent that was related to gold I lost - Gree has answered and fixed the problem in a matter of hours!
But when I lost my account once and needed to retrieve it - they took their time and fixed it after 3 days…
Goodison
04-01-2014, 02:27 AM
Hey all was wondering what the current estimate for a ticket to be answered is. I haven't sent a ticket in a while and during this weekend battle my phone stopped working. I wish I had set up my account for a transfer ahead of time, but alas I am stuck with no account until support responds so I was wondering what kinda time I am looking at now..
The same thing happened to my mini account half way through the last Raid boss event. Still not had a response back from support.
Zippy69
04-01-2014, 02:57 AM
3 days... that's pretty decent!
Ticket submitted days before Trackside Slums Event, with all required data included...
Response 1 week later, asking for ALL INFORMATION that I'd already freakin well included!
Replied & nothing heard since!
5 Mil Lvl 85 Account locked out that would now be 7-8 Million. Beyond a Joke!!!
KarenWill
04-01-2014, 03:33 AM
It takes from 10 days to 'forever' days
3 days... that's pretty decent!
Ticket submitted days before Trackside Slums Event, with all required data included...
Response 1 week later, asking for ALL INFORMATION that I'd already freakin well included!
Replied & nothing heard since!
5 Mil Lvl 85 Account locked out that would now be 7-8 Million. Beyond a Joke!!!
same experience, all through the epic boss they didn't respond and a week later they ask me for the same info..
Is it really that hard gree?
iteachem
04-01-2014, 09:33 AM
I was very careful to include all the required information so hopefully I won't need a followup and they can fix it with the info I already have...
I have some gold on it and want to be able to use it and with stat inflation if I miss an event I begin to fall behind quickly
iteachem
04-01-2014, 02:56 PM
Oh crap boss mods look good.. two days so far and hopefully will get resolved shortly.. the wait is killing me
iteachem
04-01-2014, 04:01 PM
less than 48 hours.. CE just fixed it for me
Having trouble with boss battle. Sent message to gree about it. How l ong
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