Moderators - Warblers need input

[SGT Rud]

Here is an original ticket sent to support:

GREE, you have my faction (War Warblers) listed as 51st rank in Mongolia when we should be 50th place. You have Hing King Killers Elite listed as 50th with 5,500,438 pts. WarWarblers scored 5,500,492 pts with 18minutes to spare. There was plenty of time for your servers to update with our score. We all have screen shots to prove it. One with just under 4 minutes still remaining (attached). Please award us all our deserved top 50 prize! Thank you
------------------------------------------------------------------------------------------
Here is the response:
Hello,
Thank you for contacting Gree Support!
The leaderboards shown on each player's devices are not 100% accurrate due to the large number of players and factions. We work to provide the most up-to-date information but the leaderboards posted at the end of the event are the most accurate and reflect the points each faction actually earned.
While I am unable to compensate for this issue, I took the liberty to pass your feedback to our developers so that such issues can be taken care of in the future update. Please be assured that our developers are currently working on these issues to resolve at the earliest.
It is with genuine regret to know that I was unable to address your concern to your expectation despite my honest intentions to remedy to the best of my capabilities.
-------------------------------------------------------------------------------------------
This Warbler replied:
So why does 60 people in my faction have more points that what was posted on the forums. All our devices have the same points as my account in the pic in the original ticket. My question is why are all our devices showing different points than what was posted on the forums. If I go to the wd screen right now. It still shows us with a higher amount than posted in rank 50. Yes it is possible that HKKE in rank 50 also had more points than posted on the forums as well. Can you tell me what our final points are and what rank 50s final points are since the points posted on the forums are obviously incorrect? Thank you for reviewing this further.
-------------------------------------------------------------------------
The mod replies:
As per our records, I see that your faction "war warblers" was ranked 51 in the battle and received all the below listed rewards. I apologize for the inconvenience caused to you.

------------------------------------------------------------------------
Other responses have been given as well. Each ticket that is replied to by Gree has some half-witted response. It looks like they didn't look at the evidence any Warbler sent in to to them, and have some computer generated message sending out these responses.

------------------------------------------------------------------------
Thank you for contacting GREE support. I apologies for inconvenience caused.

The leaderboards shown on each player's devices are not 100% accurate due to the large number of players and factions. We work to provide the most up-to-date information but the leaderboards posted at the end of the event are the most accurate and reflect the points each faction actually earned.

Look at this one - so you mean to tell this Warbler, that while the leaderboard isnt correct, (which he isn't even looking at) the final points are correct, (which he is looking at) are more than the team who placed rank 50 on the final postings in the announcement threads, but you cannot award the team in rank 51 with MORE points than the rank 50 team because....
Please, and MOD in this forum fill in the blank, seriously, WTF!
------------------------------------------------------------
Further discussion here -
http://www.funzio.com/forum/showthread.php?87518-War-warblers

[whitepath23]

Seems like to me at the end of the day gree just needs to fix things on the side of the customer. Yesterday issues with counters too ingame with boss kils not counting. So something is wrong and I have screen shots as well. So it isnt just the counter in wd points. It is the counter in boss kills. Make things better than right and folks will keep coming back...

Theflyfisher

[SEC]

SGT Rud, Very well written replies. You kept you temper in check and did a great job of explaining the issue. My faction had a similar problem with an event about a month ago where we were on the last level of a FLTQ and had to kill a mob a certain number of times. When it got down to 1 kill remaining we could not record another kill even though we killed him an additional 5 times. So the goal remained stuck at 29/30 kills or whatever it was. We spent a lot of gold and time on that event. We all submitted a ticket to Gree and received a response with Gree admitting they were aware of the issue and it was their fault but would not offer any compensation. In case a Mod can address our grievance please look into Modern War Issue Report (request #1386048)

My point is even when Gree admits it was their error they seem extremely reluctant to do anything about it which is not a very good strategy for customer loyalty. We decided after that error to go from a moderately heavy gold use team to a free team with no gold as a result of the way we were treated.

I hope you get justice for your issue but don't hold your breath.

[CJ54]

I can look into it right now, but we're going to have to go by whatever the server record says in regard to final points scored. We can't go by screenshots. I will look into it now though.

[SGT Rud]

I can look into it right now, but we're going to have to go by whatever the server record says in regard to final points scored. We can't go by screenshots. I will look into it now though.
Thank you CJ. I do appreciate it. I am not sure why the server would tell you lower points than what the server is telling the devices of everyone in the Warblers.

[Evil Mastermind]

I can look into it right now, but we're going to have to go by whatever the server record says in regard to final points scored. We can't go by screenshots. I will look into it now though.

So if that's the case then shouldn't GREE remove all point totals from our devices? As it stands now, we trust our data as seen on our screens as correct. If GREE's servers can't update and synchronize that data correctly, then it's misleading and fraudulent.

You shouldn't have to trust thier screenshots. GREE should be able to access any of those Warblers accounts and see for themselves that the point totals don't match up. Or join their faction with a dummy account as they have already offered, click on globe to see the TRUE point totals.

Server error or inefficiency is not a valid explanation or excuse.

[Mr P]

And it is not just the warblers suffering through this error. The faction I am in is a lot lower than them but my device shows our faction scored 1320 more than the points that they have listed on the forum!

[S2k]

CJ54, please get an account and join the warblers and you can then see the WD results screen we all see for yourself.

[SEC]

And while you check into their issue please check into ours. Modern War Issue Report (request #1386048) This is just one of a long list of problems we have also had where Gree admitted it was their mistake and then did nothing.

[Mr. Artois]

Welcome back sgt rud.

[Socks]

I can look into it right now, but we're going to have to go by whatever the server record says in regard to final points scored. We can't go by screenshots. I will look into it now though.

Think you could resolve my ticket from a year ago? Hell I'd be happy to just have the unit I earned; although quite frankly, I'd be owed interest on my losses too.

[Scot]

Bump for remembrance

[2000y2k]

Gree is acting like giving out the units to an additional team would cost them $$$.

Good customer service would reward this team as a one time exception and move on.

[Scot]

Bump so CJ doesnt forget that hes looking into it

[1GaDawg85]

Already forgotten

[2000y2k]

Just give it time. It just takes another messed up event and everyone will forget about this one.

[Trebor]

Bump bump bump

[Evil Mastermind]

Any word for those Warblers......CJ?

[pb23]

This was answered in a different thread and they actually moved the warblers DOWN to #52.

Makes sense... guess they rushed through their investigation so they could get back to calling their customers "stupid" on the forums.

[Cow]

Simple answer-refund

[Scot]

Still waiting for CJ's insight.....

[Jhenry02]

Where I am from, when gambling, institutions must present you with the factual odds of winning that is verified by the states Department of Weights and Measures and Gaming Commission.

Assuming California has anything similar in legislation... locked, broken, and glitched leaderboards could be in violation of this particular legislation.

[Socks]

Still waiting for CJ's insight.....

Never gonna happen. Can't get an answer on my unanswered ticket from a year ago, either. If I provided this type of customer service at my job, I'd be unemployed.

[Jhenry02]

Story time with Jason.

Imagine you're playing Keno in Vegas with 10,000 people.
You pick your numbers, then the game starts. You start noticing all of the numbers on the little light board match your playing card. You think "well hey, isn't this swell."

You start noticing that other people seem to have that same poo eating grin that you're sporting right now. In fact about 49 other people have matched all the numbers just like you.

You go to the line, but because you were slightly crippled in a bizarre ice cream truck accident; it takes you a little longer to get to the payout window. As a matter of fact, you are the last person in line. But hey, you are a winner. So no worries, I'll get my winnings, just may take a bit. The line is thinning down, they are on #48, then #49! Hey rock on! I'm next!

You get to the window and the Keno pit boss says. A new game has started sir (or madam) you're ticket is no longer valid. You try your best to explain that this ticket is time stamped, and not only that it can be verified by the FBI crime lab for authenticity and lack of alteration! However, the pit boss of Kenoland has an associates degree from the University of San Pedro! He certainly knows how keno works better than you! I mean come on, you're just a person who plays 10 games of Keno a day for the last 2 years. I mean, it's only because of you and your 9,999 cohorts that this casino even has Keno, and therefore jobs to provide for your family and loved ones.

Finally Mr Grand Keno Boss himself admits, maybe, just maybe there was an error. So he asks you to mail a letter with explanation and a copy of your keno card to the guest relations people at Kenoland.

Diligently, fervently, and with much vigor. You explain the situation in a double spaced letter in the best font you can find, a great time honored font, like Times New Roman.

Days pass, you're anxious. You paid for your chance to win this prize! So that anticipatory feeling starts doubling, and quadrupling; pretty soon you're as anxious as a 16 year old girl with a home pregnancy test.

Finally the letter arrives, it simply says in the worst font ever (wing rings) "we cannot help you at this time." It also seems like there is something wrong with the letter. You turn it over and notice an elongated gash of a sticky brown substance. "Why what's this?" You exclaim.

That's when I walk up, give you a sympathetic hug and explain that the letter has in fact been used as toilet paper by none other than the Kenoland Pit Boss.

Good luck Rud, and the War Warblers, I am rooting for you.

-Jason

[RetiredAndHappy]

Nice story jhenry

[G Teemo]

friendly bump. This is ridiculous, Gree!

[nubb]

Well I hope you guys can make it up to war warblers

[Scot]

Hellloooooo CJ......

[Scot]

Pfft CJ was blowing smoke again I guess

[Evil Mastermind]

Ah....still no answer for those warblers. Nice disappearing act though.

[iamnasty]

I can look into it right now, but we're going to have to go by whatever the server record says in regard to final points scored. We can't go by screenshots. I will look into it now though.

CJ, please give them the unit, make everyone happy and closed the thread, quite sure Sgt Rud is very honest on this, anyone no one in the state of mind to go through this otherwise it's the truth.....moo👀

[bam bam.]

And when u admit an error give compensation, not a half hearted apology. Definitely Not stiff bikies! We can't help u. Why r they so tight on giving out prizes that have no effect on their revenue stream and go along way towards customer satisfaction...i dont understand. Its a great game, lets add great service to it

[iamnasty]

And when u admit an error give compensation, not a half hearted apology. Definitely Not stiff bikies! We can't help u. Why r they so tight on giving out prizes that have no effect on their revenue stream and go along way towards customer satisfaction...i dont understand. Its a great game, lets add great service to it

Agreed, Gree, please go, do something rite where most of us agreed this faction should have the unit....moo :D

[I am a cow!]

GREE will u promise to give the warblers the unit if I buy u all a gram of coke to get u high?

[iamnasty]

GREE will u promise to give the warblers the unit if I buy u all a gram of coke to get u high?

won't do, the rest of MW community and Gree is waiting for you to moo like cow suppose to moo....Warblers is waiting.... !!!......moo :D

[Jhenry02]

This is atrocious

[Scot]

CJ are you serious? What the frick is taking you so long to "look into it"

[iamnasty]

CJ are you serious? What the frick is taking you so long to "look into it"


Still NO REPLY!!! Am running out of popcorn!!!
CJ, are you you're looking at the rite place, can't be that difficult to award these guys the unit they've won and deserved ??? .....moo��

[Scot]

Maybe he is hoping the thread will get buried so he doesnt have to actually follow through with looking into it... perhaps "I will look into this" is his version of every canned reply we get from gree when submitting a ticket via in game support?

[RetiredAndHappy]

Bumping.. good luck ww

[Jhenry02]

Have we heard anything new?

[iamnasty]

Have we heard anything new?

Imagine this is just 1 ticket, what about the rest???.....moo��

[Bobble64]

Bump for answers. You can't ignore the War Warblers forever CJ

[bam bam.]

Bump for answers. You can't ignore the War Warblers forever CJ

If anyone can...it's these folks

[redman]

The ignored the daily login prize thread and you still have two more pages to go before you catch up to that, so yeah..to the top!

[1GaDawg85]

I need more popcorn and coke....this is turning into Titanic

[Jhenry02]

Who wants to play Keno?

[Scot]

The house always wins :mad:

[Ryans67]

I just hope you can take solace in knowing that within the next 6 months, all of these guys will be unemployed....

[Jhenry02]

Looks like war warblers got their prize.