PDA

View Full Version : Dropped kills in sltq



bdub
03-20-2014, 12:30 PM
Many people are having a problem with kills not registering in the ltq/sltq. For some it is happening multiple times in our syn. Obviously this problem is not restricted to our syn only.

What is the appropriate recourse for this issue GREE?

Deadwater
03-20-2014, 12:53 PM
Many people are having a problem with kills not registering in the ltq/sltq. For some it is happening multiple times in our syn. Obviously this problem is not restricted to our syn only.

What is the appropriate recourse for this issue GREE?


Ideally they should low the amount of kills per goal. Drastically. But we all know nothing will happen.

offline04
03-20-2014, 12:58 PM
2 tickets opened with attached screen shots....and you know the answer!!!

BabyJay
03-20-2014, 01:02 PM
Same problem here too ...

Cos
03-20-2014, 01:44 PM
Same here, ticket sent

bdub
03-20-2014, 01:46 PM
It has happened with both of my active profiles...I also just submitted tickets with screenshots attached to both for proof.

Edit: the screenshots are the splash screens for completing the goal that I received twice since I had to duplicate the goal and completed it twice. Hard to argue with that type of evidence and a very sound basis for a refund request.

polly
03-20-2014, 01:59 PM
Been going on for several months

bdub
03-20-2014, 03:33 PM
bump...hoping to have a response from the developer on this

Deadwater
03-20-2014, 04:00 PM
It has happened with both of my active profiles...I also just submitted tickets with screenshots attached to both for proof.

Edit: the screenshots are the splash screens for completing the goal that I received twice since I had to duplicate the goal and completed it twice. Hard to argue with that type of evidence and a very sound basis for a refund request.

But is it really about a refund?

bdub
03-20-2014, 04:32 PM
Sure is....that would completely satisfy the issue for me and is the only right way to handle this issue IMHO. Make good the promises that are made....the customer TOS.

Morgz
03-20-2014, 04:55 PM
Happened to me twice. Not sure what they can refund other than give me my energy back that I wasted.

bdub
03-20-2014, 05:01 PM
well, when it happens on 20/20 in the individual ltq, the one drop cost me 6000 energy. 6000 energy = 6 refills or 120 gold. That would be the appropriate compensation for my particular incident.

Lil_Eugenie
03-20-2014, 05:37 PM
OP, have you read the terms of service? Basically it says that you play at your own risk. You could log on tomorrow to find out your account with 3 vaults has been wiped clean and you're now "Alex" level 2. Any sort of extra refund, items given, free gold, etc. is out of the goodness of their hearts. Be thankful they even acknowledge that you have an issue..

KCUF
03-20-2014, 06:18 PM
This is my 4th Ltq with this problem. Sending tickets won't help. Gree does not bother to fix things.

OmgMileyCyrus
03-20-2014, 06:23 PM
OP, have you read the terms of service? Basically it says that you play at your own risk. You could log on tomorrow to find out your account with 3 vaults has been wiped clean and you're now "Alex" level 2. Any sort of extra refund, items given, free gold, etc. is out of the goodness of their hearts. Be thankful they even acknowledge that you have an issue..

It's ilegal to charge for a service or product and then not supply said product or service. Luckily iTunes sees it this way as well and has provided me refunds in the past. However, iTunes is a well run company with an image and customer satisfaction to protect. This is why Apple is worth billions and gree can't keep players from retiring.

Morgz
03-20-2014, 07:12 PM
well, when it happens on 20/20 in the individual ltq, the one drop cost me 6000 energy. 6000 energy = 6 refills or 120 gold. That would be the appropriate compensation for my particular incident.

Holy crap! I definitely agree then. I also no know I have zero hope or chance of finishing

generalpain
03-21-2014, 02:23 AM
My syn is stuck on 90/100 on level 14. We are a top 10 syn, this is rediculous. I spent 200 gold on this level alone. Nobody can hit. This is absolutely retarded.