Dlboy
03-13-2014, 10:43 AM
I guess I'm just frustrated but I really don't have any other options then to vent here! :mad:
So March 5th (8 days ago) I submitted a request to Support for a Droid to IOS account transfer. Let me provide a little background that helps you understand what I am trying to do.
A faction member (Droid) decided to quit playing the game and offered up his account to any takers. I decided to pick up his account, only problem is, Im IOS. So the transfer has to be done through Support. The Droid account provided me with screen shots and Funzio ID account, email, and password. Should be easy right? Ask Support to transfer Droid account information to my IOS device.
So I sent a very cordial support requesting transfer including Old Player screenshots and Funzio Information on March 5th. Explained that ASAP would be appreciated. I had created a New Player on my device and explained thats where I wanted the game loaded to.
Wrote back again (I know they discourage this) 4 days later and further explained the Old Player account is a high-profile account for our faction and its missing out on events and prizes which were the recent Crate and Boss events. Level 180ish player with 35Mil ATT!
I realized I could log into the Gree International site and track my Ticket process. Added another note on March 11 to that effect and asked how long a typical transer takes.
Now hold onto to your seats! On March 11 - 5 minutes after I asked that question - I get a "Warm Body" response!!! The standard sorry it took so long, we have been busy, and its not normal to take this long email. Additionally, the Support person asked for player information that I responded with almost immediately AND noted was in the original ticket I had sent :confused:
Since then I have wrote back 3 additional times because I have received NO RESPONSE or additional information. It has been the most aggravating experience ever. Of course my 3 follow-up emails have progressively gotten worse and now the 3rd event is passing and that account has been idle for almost 2 weeks! I asked for compensation - I know Ill get none! It is beyond ridiculous at this point!
There was and is one hang up on my end - The Old Player was in the Gold Bonus Program - Gree asked for receipts of his gold purchases - Well, Im not him - Don't have any and he has left the game. Wonder if that will be the deal breaker?
Before he quit, he set up his Old Device to Transfer and off he went!
Im done venting now! Just a waiting game now! Sorry for the RANT, but this is hurting that player and our Faction!
Has anyone had similar tickets and how did it work out in the end?
So March 5th (8 days ago) I submitted a request to Support for a Droid to IOS account transfer. Let me provide a little background that helps you understand what I am trying to do.
A faction member (Droid) decided to quit playing the game and offered up his account to any takers. I decided to pick up his account, only problem is, Im IOS. So the transfer has to be done through Support. The Droid account provided me with screen shots and Funzio ID account, email, and password. Should be easy right? Ask Support to transfer Droid account information to my IOS device.
So I sent a very cordial support requesting transfer including Old Player screenshots and Funzio Information on March 5th. Explained that ASAP would be appreciated. I had created a New Player on my device and explained thats where I wanted the game loaded to.
Wrote back again (I know they discourage this) 4 days later and further explained the Old Player account is a high-profile account for our faction and its missing out on events and prizes which were the recent Crate and Boss events. Level 180ish player with 35Mil ATT!
I realized I could log into the Gree International site and track my Ticket process. Added another note on March 11 to that effect and asked how long a typical transer takes.
Now hold onto to your seats! On March 11 - 5 minutes after I asked that question - I get a "Warm Body" response!!! The standard sorry it took so long, we have been busy, and its not normal to take this long email. Additionally, the Support person asked for player information that I responded with almost immediately AND noted was in the original ticket I had sent :confused:
Since then I have wrote back 3 additional times because I have received NO RESPONSE or additional information. It has been the most aggravating experience ever. Of course my 3 follow-up emails have progressively gotten worse and now the 3rd event is passing and that account has been idle for almost 2 weeks! I asked for compensation - I know Ill get none! It is beyond ridiculous at this point!
There was and is one hang up on my end - The Old Player was in the Gold Bonus Program - Gree asked for receipts of his gold purchases - Well, Im not him - Don't have any and he has left the game. Wonder if that will be the deal breaker?
Before he quit, he set up his Old Device to Transfer and off he went!
Im done venting now! Just a waiting game now! Sorry for the RANT, but this is hurting that player and our Faction!
Has anyone had similar tickets and how did it work out in the end?