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kraken
03-02-2014, 12:36 AM
Tickets #1403637

Pls settle my issue ASAP.. just give back my old profile, this is not transferring issue...U reset my device to A NEW PLAYER...???

*** just reset @ put my golds TO ZEROOO..!!

Below are some 'stupid' question by your may be NEW STAFF???



************************************************** ************************
* Hans Solo
*
* Today at 3:27 PM

To

* GREE International Inc

1. 1st you ask to me to follow gree forum thread how to reduce lag issue on android.
2. When i do follow and the profile WAS RESET to new profile, i sent you ticket.
3. Then you asked me to provide detail on gold bought, i answered not remembered any buying? AND LATER asked you to JUST RESET THE GOLDS TO ZEROOO..!
4. You still asked me to provide gold buying detail??

MY 'CAPS' QUESTION HERE: WHAT AND WHO IS MAKING SUCH PROBLEM HERE?? DO YOU UNDERSTAND....?

******* I DONT WANT THAT STUPID GOLD! I REPEAT I DONT WANT YOUR STUPID GOLD...!!! JUST GIVE ME BACK MY OLD PROFILE...!!!




From: GREE International Inc <en-support@gree.net>
To: Hans.solo8 <hans.solo8@yahoo.com>
Sent: Saturday, 1 March 2014 1:06 PM
Subject: [GREE International Inc.] Re: Crime City Issue Report

## In replies all text above this line is added to the ticket ##
Your request (#Crime City Issue Report) has been updated.
You can add a comment by replying to this email.

Adam Taylor, Feb 28 21:06:
Hello,
Thank you for writing in.
As informed earlier it is mandatory to provide the gold purchase receipt. Kindly get back to us with the screenshot of the receipt so that we can go ahead and restore your account.
Here's a link that describes how to look up your purchase history: https://support.google.com/wallet/answer/1349469?hl=en
Here is a link how to take screenshot on android http://www.makeuseof.com/tag/6-ways-to-take-screenshots-on-android/
Once you get back to us with these receipts, we can look into the matter further and transfer your game.
My sincere apologies any inconvenience
I look forward to your reply
Regards,
Adam Taylor
GREE Support

Hans.solo8, Feb 26 07:49:
Hi there.. Thank you on yr concern for golds usage. Just forget the gold issue as u may set it to zero and shouldnt be a problem to me.. I think just 2 golds left and it was from the 350 u gave us last year..
Hope u may put bck my actual character asap as i missed couples of important event already...thanks again.
------------------------------

Adam Taylor, Feb 25 23:34:
Hello,
Thank you for writing in.
As per our logs, I do see that you have purchase on gold. So as previously mentioned, for
security purposes, I request you to kindly provide us with the gold/gem purchase receipts ( you can
attach them to reply to this mail ) so that we can thoroughly verify and transfer your game.
Here's a link that describes how to look up your purchase history: https://support.google.com/wallet/answer/1349469?hl=en
Here is a link how to take screenshot on android http://www.makeuseof.com/tag/6-ways-to-take-screenshots-on-android/
Once you get back to us with these receipts, we can look into the matter further and transfer your game.
My sincere apologies any inconvenience
I look forward to your reply
Regards,
Adam Taylor
GREE Support

Hans.solo8, Feb 25 07:59:
Actual character name: Harimau Malaya
Last Level: 72
Code: 230 157 453

New character name: jazzi-z8
Current Level: 3
Code: 240 534 722

Device use: Samsung Galaxy S2 (android)

Not buying/using gold so far

Last login date: most probably on 22 Feb 2014 (Saturday)
***** THANK YOU SO MUCH FOR YOUR RESPONSE*****

Sent from Samsung Mobile
-------- Original message --------
Subject: [GREE International Inc.] Re: Crime City Issue Report
From: GREE International Inc <en-support@gree.net>
To: "Hans.solo8" <hans.solo8@yahoo.com>
CC:

Hans.solo8, Feb 25 07:35:
Actual character name: Harimau Malaya
Last Level: 72
Code: 230 157 453

New character name: jazzi-z8
Current Level: 3
Code: 240 534 722

Device use: Samsung Galaxy S2 (android)

Sent from Samsung Mobile
-------- Original message --------
Subject: [GREE International Inc.] Re: Crime City Issue Report
From: GREE International Inc <en-support@gree.net>
To: "Hans.solo8" <hans.solo8@yahoo.com>
CC:

Adam Taylor, Feb 25 00:54:
Hello,

Thank you for contacting us!

I can assist you in restoring your account. I will need as much of the following information as possible:
-Your old character's exact name (case sensitive) and last known level
-The invite code of the new character showing up on your device (should be around a level 1 when you first install the app, so I request you to advance to level 2)
NOTE : In order to restore your account it is mandatory to provide all the below mentioned security details.

-Any copies of gold/gem/cash purchases made through iTunes or Google Wallet which includes the complete
purchase invoice details (you can attach these to the reply to this email)
-Recent in-game purchases using gold.

-Your last login date made to your old account

Regards,
Adam Taylor
GREE Support

Hans.solo8, Feb 23 06:20:
just to add, after cleared the cache, i did uninstall and reinstall back

Sent from Samsung Mobile

Hans.solo8, Feb 22 05:11:
my existing player code for this device is 230 157 453.. crazy lag happened, then i cleared the cache. After restartednthe device it start as im a new player. Pls send me my correct data..thx -------------------------------------------------- Timestamp: Sat Feb 22 21:11:27 GMT+08:00 2014 Player ID: 2054126946927981242 Device ID: 80ce0c1b7871d390 Android ID: 80ce0c1b7871d390 Device: GT-I9100G Player Country: MY Player Status: 200 Client: CCA Client Version: 3.9.4 Client Build: 131 Game Data Version: 20140220_7 Raid boss event running: true Raid boss token id: 1003344 Game Data Hash: BE62781BC4C8096BC948434BA1D43789 Client Properties: a3a744aa4a4138433d482df0c5f11ad4 Server Properties: a3a744aa4a4138433d482df0c5f11ad4

Sent from Samsung Mobile
This email is a service from GREE International Inc..
Message-Id:3ATCQJQ1_53116ae2222db_617c3fb084ec9e8c6739c5_s prut

Marine007
03-02-2014, 03:50 AM
Wow, what a mess!!!

one man gang
03-02-2014, 04:11 AM
Why don't you just look up your google wallet, screenshot whatever it says, send it in?

Problem most likely solved

Jclew
03-02-2014, 04:25 AM
1. lol hes not worried about the gold.

2. Totally against forum rules to copy and paste "official convos with support"

3, You really don't get far posting here because they tell you to send a ticket, then wait your turn.

one man gang
03-02-2014, 04:52 AM
But if it fixes the problem ? Lol