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View Full Version : Closing threads - Gree not closing doors.



Kefa
02-21-2014, 02:06 PM
Ok, guys, seriously, back off the "close thread" button a touch! People are frustrated, and rightly so... let them vent. It's healthy, even if it's uncomfortable for you. I know you're in a tough spot with all the problems lately, but the problems with the game are very real, and they are upsetting and discouraging the snot out of your customers!! If you don't let them vent and communicate back with some substance, they really will go away, and that's allot worse than tolerating a few venting complaints.

As I was saying in the latest closed thread regarding how long till Gree closes shop...

Still not gonna happen. They have at least 3 games in the top 50 highest grossing apps on iOS today (that's most money, not most downloads, for those who get confused by the word "grossing"), and War of Nations is #51 today. Knights and Dragons topped $5M in 30-day revenue as of Dec 17th, and it's only ranked 88th in top grossing on iOS, so figure it out. That's allot of revenue flowing in - no need to shut down a thing.

Plus they're hiring.

CJ54
02-21-2014, 02:09 PM
A quick looks around the forums will show that we're not closing threads for venting/complaining.

What isn't okay is verbal attacks directed directly at the moderators (which was half of the last thread that got closed, before those were deleted), swearing up a crapstorm, or starting new threads with a two-sentence post that says literally nothing other than "you guys are incompetent".

EDIT: Seriously, if people need to vent they need to vent, but it needs to have content more than "you suck" or that is all the threads turn into because everyone sees that as the baseline of discourse.

baseballbp9
02-21-2014, 02:10 PM
A quick looks around the forums will show that we're not closing threads for venting/complaining.

What isn't okay is verbal attacks directed directly at the moderators, swearing up a crapstorm, or starting new threads with a two-sentence post that says literally nothing other than "you guys are incompetent".


well then stop being so incompetent

erickd271
02-21-2014, 02:12 PM
The problem is CJ that we want to be informed!... But not when the event is suppose to be starting.... Why can't u guys at least inform us a few hrs prior to the event staring? This is what gets everyone angry.....

mw.joey1
02-21-2014, 02:13 PM
You guys are ok with me CJ, most of us appreciate you're all trying your best.

CJ54
02-21-2014, 02:13 PM
well then stop being so incompetent

Brian, you're on your third banned account. Stop posting on the forums.

CJ54
02-21-2014, 02:15 PM
The problem is CJ that we want to be informed!... But not when the event is suppose to be starting.... Why can't u guys at least inform us a few hrs prior to the event staring? This is what gets everyone angry.....

This is valid, but if we have to cancel something last minute for technical reasons, we have to do that. If we had known earlier that it was necessary, we would have put the post up earlier for sure.

Kimm
02-21-2014, 02:15 PM
A quick looks around the forums will show that we're not closing threads for venting/complaining.

What isn't okay is verbal attacks directed directly at the moderators (which was half of the last thread that got closed, before those were deleted), swearing up a crapstorm, or starting new threads with a two-sentence post that says literally nothing other than "you guys are incompetent".

EDIT: Seriously, if people need to vent they need to vent, but it needs to have content more than "you suck" or that is all the threads turn into because everyone sees that as the baseline of discourse.

I understand the frustrations for you as mods since you're mostly just the people in between, but you must understand the customers frustrations as well. And in your closing post to the cancelled 24h ltq you're practically telling people to suck it up (whether you like it or not) or else expect the banhammer. Not really the way to communicate to your customers. Speaking of communication, is there any chance in any mod will ever respond to the 2 year ani thread again, since the nominees still have not seen anything, and up until this point are being ignored and is being pretended that Nothing ever happened..

CJ54
02-21-2014, 02:20 PM
I understand the frustrations for you as mods since you're mostly just the people in between, but you must understand the customers frustrations as well. And in your closing post to the cancelled 24h ltq you're practically telling people to suck it up (whether you like it or not) or else expect the banhammer.

I'm telling people not to flame the mods, there's no discussion on whether that is okay or not. I understand that tempers can flare but people need to respect that baseline of behavior.

Also, there isn't much we can do about the actual event. I understand peoples' frustration with last minute changes, but this wasn't a weighted choice where feedback could have been taken into account here. We hit some serious snags, that sucks, we had to cancel the event, which also sucks. I agree that it sucks.

DRR_Deng
02-21-2014, 02:22 PM
A quick looks around the forums will show that we're not closing threads for venting/complaining.

What isn't okay is verbal attacks directed directly at the moderators (which was half of the last thread that got closed, before those were deleted), swearing up a crapstorm, or starting new threads with a two-sentence post that says literally nothing other than "you guys are incompetent".

EDIT: Seriously, if people need to vent they need to vent, but it needs to have content more than "you suck" or that is all the threads turn into because everyone sees that as the baseline of discourse.

Well you know whats annoying cj and why i find some of you guys dumb when a major bug or glitch gets shipped of as 'minor' also how can you let majority of the users abuse a glitch then half way fix the glitch and extent the event only thing you did is reward the glitch abusers. How are those things fair thats what i wonder

HaystaK760
02-21-2014, 02:23 PM
I think ppl are ok with the event being canceled things happen, but ppl aren't happy even with the solution you guys came up with for last event, or all the closed tickets and no rewards for the fallout ltq

Kimm
02-21-2014, 02:23 PM
I'm telling people not to flame the mods, there's no discussion on whether that is okay or not. I understand that tempers can flare but people need to respect that baseline of behavior.

Also, there isn't much we can do about the actual event. I understand peoples' frustration with last minute changes, but this wasn't a weighted choice where feedback could have been taken into account here. We hit some serious snags, that sucks, we had to cancel the event, which also sucks. I agree that it sucks.

Well at least we agree on that it sucks :D. Could you please re-read my previous post. I adapted it while you were typing Probably

I C STUFF
02-21-2014, 02:23 PM
Here's a thought.
The old FvF Events seemed to work.
Why not roll out the old FvF code and hold an impromptu FvF?
That'll keep people busy and happy.
People tend to get angry and exhibit meanness when they're not enanged.
Maybe an FvF could keep them engaged?

gem83
02-21-2014, 02:24 PM
Cj any news on when a fix will be out, when collecting money player log out to find some buildings not collected, players are getting raided for this mistake, all my building are out of sync, when ppl are trying hard to save for money upgrades it's hard when we can't collect when we have it all timed for convenient times, any new would be much appreciated

JB5
02-21-2014, 02:25 PM
It's hard to keep threads positive when the negative out-weighs it soooooo much. There are things on your end CJ, that we don't know about, and won't know about. But to come on here and act as though we have no room to vent about what's been going on with the game just goes to show how out of touch you really are. If you want positive posts, put out a good product. When problems arise with the events, inform us of what's going on sooner than half way through the event. In others words, give us something to be positive about. With the endless screwups event after event lately, you haven't given us much choice.

buckshot
02-21-2014, 02:26 PM
I'm telling people not to flame the mods, there's no discussion on whether that is okay or not. I understand that tempers can flare but people need to respect that baseline of behavior.

Also, there isn't much we can do about the actual event. I understand peoples' frustration with last minute changes, but this wasn't a weighted choice where feedback could have been taken into account here. We hit some serious snags, that sucks, we had to cancel the event, which also sucks. I agree that it sucks.

You should've canceled the last 2 events as well imo

CJ54
02-21-2014, 02:28 PM
But to come on here and act as though we have no room to vent about what's been going on with the game just goes to show how out of touch you really are.

Re-read what I wrote. What got that thread shut down and a bunch of people banned in the last half hour were people telling the forum admins to go "f" themselves because the posters didn't like what we had to say. That's not okay, and will continue to not be okay regardless of how pissed off people are or whether or not they think it is a reasonable reaction to anything.


You should've canceled the last 2 events as well imo

I agree with you, for what that is worth.

ploop
02-21-2014, 02:32 PM
Brian, you're on your third banned account. Stop posting on the forums.

Really? LOL FAIL.

I think that you guys should let them rage till they stop. Thanks for listening but we still have other ideas that you guys haven't seen.

FLGuy
02-21-2014, 02:32 PM
I know the mods and developers are faced with frustration from negativity but that is kinda par for the course in the customer service based business where we spend real money on technically flawed communication, instructions and programming.

Is that the customers fault? No the customer wants a simple TIMELY explanation, an avenue for their voice to be heard and assurance that problem solving actually happens and future problems can be easily rectified.

An offer by mods to be more transparent and informative is only valid if followed up by real actions by showing real information.

This should not be dangled over the customers heads by saying if our customers don't do xxxxxxx then we will not show or explain to them how to play our game that only we (mods and developers) know the real rules/goals/objectives.

I appreciate the mods and developers being active and speaking but at the heart of it all its your job to help/educate/inform your customers.

I am not attempting to bash anyone in any way shape or form. I am just trying to help you - help us with the game we love.

General Luke
02-21-2014, 02:33 PM
I'm telling people not to flame the mods, there's no discussion on whether that is okay or not. I understand that tempers can flare but people need to respect that baseline of behavior.

Also, there isn't much we can do about the actual event. I understand peoples' frustration with last minute changes, but this wasn't a weighted choice where feedback could have been taken into account here. We hit some serious snags, that sucks, we had to cancel the event, which also sucks. I agree that it sucks.

I understand the mods are in a difficult spot. But the issue is that you represent the game and yet are very disconnected from the developers who are calling the shots. For weeks you denied the airplane glitch existed. Then tried to patch it up and caused even more problems. Why not be open to the feedback and work with the users to research the issue...and TEST the patches and events?

krill
02-21-2014, 02:34 PM
I am upset the 24 hour LTQ was cancelled .. Was hoping for a decent stat boost ... Since all the info was already laid out in gree land .. Can we know what the final prize would have been ?

DaBoss!
02-21-2014, 02:35 PM
And so the war rages on, over pixels..........

DTA-HOG
02-21-2014, 02:38 PM
Keep up the great work CJ. This is the first time I've noticed you getting angry. Don't take it so personal. This is just a job. Not life like some of these people in here. Imagine the guy at a hospital that has to tell folks that their mother is dead. I can't believe most in here flipping out about this event.

DILL3NGER
02-21-2014, 02:40 PM
Loud noises!

Merc_mw
02-21-2014, 02:41 PM
I would rather an event be canceled, rather than it performing unevenly, be edited to reward some or just glitching along. I applaud the PM that made that call and the exec that supported it.

A lot of the venting could be alleviated with proper planning & testing. If you aren't running tests on models for April's war now, you are behind. That's basic programming. I'm laying plans for Q4 work- November launch. Testing will be done by end August...because people err, and patches will be needed. But in November! upon rollout it will be fixed.

Instead of knee jerk reactions to a select few posts, just share the grand plan. If it's to get ahead of the curve and it will take four months and fewer events during those 120 days that's fine- if we get a better product.

If it's to continue on the same hamster wheel, that will also help players make decisions. Thanks

Aks
02-21-2014, 02:44 PM
CJ, we all understand the frustrations on both ends.. Then u must realize by now that running events that close back to back is not only a problem for us players but it can bring serious back fall on your end too.. Thats why we all given feedback from time to time that events should be little spaced out.. It gives everyone a breathing space and keeps the fun on our end and morale on your end.. And trust its really not good to be in the situation you guys get into.. Specially last three events.. I hope moving further little space in events will be beneficial for everyone.. Thanks again..

Socks
02-21-2014, 02:46 PM
A quick looks around the forums will show that we're not closing threads for venting/complaining.

What isn't okay is verbal attacks directed directly at the moderators (which was half of the last thread that got closed, before those were deleted), swearing up a crapstorm, or starting new threads with a two-sentence post that says literally nothing other than "you guys are incompetent".

EDIT: Seriously, if people need to vent they need to vent, but it needs to have content more than "you suck" or that is all the threads turn into because everyone sees that as the baseline of discourse.

So you see one person who says "you suck", and you close the thread, but screw anyone else who commented in that thread?

Here's an idea. Your employer should get their stuff in gear and stop being a mess. They're making mistakes that were covered in Business 101, Programming 101, and Customer Service for Dummies.

Badvock
02-21-2014, 02:50 PM
I think it needs to be said, if you are getting that frustrated over a game, you have some serious addition issues. Throw real money in as well and you have a very toxic environment. I believe some of you all need to have a good cold beer and get some outside time. Ride a bike (Honda of course) go to the beach or hit the night club. Maybe even spend some time with your family perhaps? There will another event along soon enough. Why not spend the time you have being thankful you don't have to stare at a screen for the next 24 hours. Just a thought.

Kefa
02-21-2014, 02:54 PM
A quick looks around the forums will show that we're not closing threads for venting/complaining.

What isn't okay is verbal attacks directed directly at the moderators (which was half of the last thread that got closed, before those were deleted), swearing up a crapstorm, or starting new threads with a two-sentence post that says literally nothing other than "you guys are incompetent".

EDIT: Seriously, if people need to vent they need to vent, but it needs to have content more than "you suck" or that is all the threads turn into because everyone sees that as the baseline of discourse.

Yesterday nearly half the threads on the front page were locked with no explanation. (I know it wasn't you who closed them, but still your company's representative) One of them was even started as a defense of Gree and urging people to give you guys the benefit of the doubt until we knew for sure about that particular issue. Several others were just people venting, but I'm guessing were closed because there were multiple threads about similar issues, even though each thread was focused on different facets of each issue.

There are many unanswered questions about issues in the last weeks, and some people are even calling others cheaters or liars just because they aren't having the same issue.

This is the hard part of your job and, frankly, I wouldn't want it, but when you don't disseminate clear, substantive information regarding the matters at hand, the only thing people can do is speculate.

No, nobody's mother is dying, and it is just a game; however, it is an open-market product with a very significant monthly gross revenue, and customer service is a very treasured thing. A respectful, accommodating response to a bad situation can actually increase your loyal customer base in spite of the negative experience. No response or a disrespectful response will only frustrate people and reduce the base. And some of the responses in the last 24 hours (not from you, CJ, but again, you are Gree, and so is the other representative) just make us feel like we are viewed as naughty school children who need to be scolded and controlled. We are the customers, and Gree is not doing us a favor by selling us a product - we are doing Gree a favor by buying it.

It's all about perspective, and, as a company, if you lose it, you will eventually be lost.

CJ54
02-21-2014, 02:57 PM
Yesterday nearly half the threads on the front page were locked with no explanation. (I know it wasn't you who closed them, but still your company's representative) One of them was even started as a defense of Gree and urging people to give you guys the benefit of the doubt until we knew for sure about that particular issue. Several others were just people venting, but I'm guessing were closed because there were multiple threads about similar issues, even though each thread was focused on different facets of each issue.

If you're talking about the ones related to the epic boss, I think those were closed due to the fact that we had largely the same discussion spread out through half a dozen threads and were trying to redirect it to one. That was probably the wrong decision, and I'll talk to the rest of the team about that going forward.

What are people calling each other liars over, out of curiosity?

EDIT: Also, frankly, I did sound to scold-like in my own post in the stickied thread, for which I apologize.

DaBoss!
02-21-2014, 03:04 PM
If you're talking about the ones related to the epic boss, I think those were closed due to the fact that we had largely the same discussion spread out through half a dozen threads and were trying to redirect it to one. That was probably the wrong decision, and I'll talk to the rest of the team about that going forward.

What are people calling each other liars over, out of curiosity?

EDIT: Also, frankly, I did sound to scold-like in my own post in the stickied thread, for which I apologize.

Thanks for the quick and helpful replies CJ54. Now, if the rest of the forum members would stop releasing their hatred, we all could work together and get something accomplished.....

Global
02-21-2014, 03:07 PM
If you're talking about the ones related to the epic boss, I think those were closed due to the fact that we had largely the same discussion spread out through half a dozen threads and were trying to redirect it to one. That was probably the wrong decision, and I'll talk to the rest of the team about that going forward.

What are people calling each other liars over, out of curiosity?

EDIT: Also, frankly, I did sound to scold-like in my own post in the stickied thread, for which I apologize.

People tend to get very emotional in their posts in this forum for some reason. I'm sure it is hard to maintain a balance in allowing people to vent yet trying to get productive input relative to the game playing experience.

Generik79
02-21-2014, 03:07 PM
Mine has substance:

You all have a terrible history of 1. rarely pulling off events without a hitch or glitch and 2. the stitch, if any, tends to be worse than the gaping hole itself. You have to see this. Next, your history of timely, substantive, and to the point communications by way of this forum or support responses is worse than not good. These two things, primarily, lead to you never getting the benefit of the doubt, and, rightly so, if I may say it.

Whenever there is a big flame up (gold bonus program change last March, health regen hacking revelation, etc.), you have a history of slamming the door shut quickly on discussions to move people past it (and this one thing is the one I have learned you are all very, very successful at--it works every time, so far). I do have a feeling that this will sometime backfire, but who knows...

Finally, I will just add that the idea that your service you provide to us at our cost is some sort of dispensation--which, to me, is buried behind a lot of the remarks I read from you all--misses the mark. We pay for this. Even the free players are what keep it going as whipping boys and fillers. But the rest of us pay for it. And that makes us customers. While I know you all have a product first, and only a business as a result of that, it surprises me to this day that by now--2+ years in, service hasn't taken a more central roll. It will need to sometime soon or your products, flawed as they may be, will not be enough to sell the in-game currency in these games.

solowalker
02-21-2014, 03:15 PM
I personally agree with everything CJ has said.

We do not need to read through 30 posts of trolling hate mail just to get to the questions and answers.

I try to find moderator posts and read them to be informed. I use to read a lot more of the posts, but all the hate turns me off.

Could the game be better and less glitchy? Yes
Could the game be worse? Yes
Could we get more information sooner and have that information have more substance to help us succeed at the game? Yes

If we complain and vent about every little facet of the game good or bad, will the mods want to give us more information? No

Lets all grow up and put our big girl pants on and be nice and civil. Like my granny use to say "you catch more flys with honey than you will with vinegar".

For the mods... I thank you for all you do! I know that at times you are not informed yet either, as you are not the ones making the decisions and implementing the programming. You are our only line between, and I thank you for bringing all our justified concerns to the table.

Kefa
02-21-2014, 03:17 PM
If you're talking about the ones related to the epic boss, I think those were closed due to the fact that we had largely the same discussion spread out through half a dozen threads and were trying to redirect it to one. That was probably the wrong decision, and I'll talk to the rest of the team about that going forward.

What are people calling each other liars over, out of curiosity?

EDIT: Also, frankly, I did sound to scold-like in my own post in the stickied thread, for which I apologize.

The liars comment wasn't a mod or rep, it was another player. I probably shouldn't have brought it up in here, but it just added to the frustration. It was weird, too, because it wasn't in his/her normal character, I don't think.

Thanks for the apology, and as for me, I accept it and forgive. Just keep us informed and respond when there's issues. The tension is going to be a natural byproduct of issuing high-requirement events with a set deadline. The clock keeps ticking as everyone waits for answers, and that just adds pressure to the situation.

Tardavic
02-21-2014, 03:25 PM
Cj any news on when a fix will be out, when collecting money player log out to find some buildings not collected, players are getting raided for this mistake, all my building are out of sync, when ppl are trying hard to save for money upgrades it's hard when we can't collect when we have it all timed for convenient times, any new would be much appreciated

As for this issue goes, we are still looking into this, but do not have an official eta as to when this will be fixed.

We will try and keep you posted on any of the latest information!

whammo
02-21-2014, 03:26 PM
Just so we are clear: I could care less about an event being cancelled. This is fair to everyone. We ALL had the event cancelled.

What I do have an issue with is the following:

Here everyone, have a game altering set of units by using 200 free hits (taking 6 hrs 40 mins of tapping)... Oh except you guys in this group here. We just wanted you to THINK your 100+ boss kills was progress. We are just gonna erase those kills for no good reason. Then when the masses of you think you can have support solve your problem we will just credit back the gold you somehow spent on free hits 1-shotting bosses.

Oh don't worry about that couple million in stats... either watch those you compete with distance themselves from you at no fault of your own... OR you can pay us 100 bucks just to keep pace.

This is infuriating.

DFI
02-21-2014, 03:33 PM
CJ, put it this way, you guys (and I mean Gree and the mods) deserve all the negative feedback you are getting. You promised better communication and you've done very little to improve it. You've continued again and again to dish out glitchy games despite calls to slow it down and do some QA before making another mistake. The days when there was some peace and quiet in between events and wars was nice. But you guys got GREEDy and decided that you would fill every day of our lives with unchecked crappy events. I applaud you for some of the ideas. Bringing back the old bosses and trying to link it with an LTQ is creative (forget the fact for a sec that you wanted to break the bank), but you failed to do the very basic, which any company would. Please remember that most of us actually work, or we could not afford to pay you for all these glitchy events. I can honestly say that I would be fired if I was doing the same that you guys are doing here. If I was the programmer, I would be fired. If I was the mod, I would be fired. If I was the manager in charge, I would be fired. So perhaps you guys are lucky for being owned by a Japanese company, as they are known for being more lenient and don't hit the fire button as quickly as a US company. Yes, is sounds like a flame as it is. But please understand that many of us are very frustrated as your attitude is unacceptable. This take it or leave it tone. This is what we feel from Gree but also from your posts. You are LUCKY to still be employed. In the private sector, this would not be allowed to go on and on. I'm puzzled as to why it actually does.

That said, I'm completely aware that as players, we have the ultimate choice. If we don't want to put up with this, we should walk away. And don't worry, I've thought about it and also told my faction leader that I'm looking to slow it down and go gold free once my pile goes dry.

But before telling us to watch our behavior (which some is appalling and uncalled for), you guys need to do some reflection as a company on what is acceptable in terms of customer service, both what you communicate but what you deliver. We aren't stupid. Your solutions have been not to make us happy but to actually make more money. Extending the boss was not to be customer friendly, but to see if people would spend more gold to do the bosses, then possibly then do the LTQ. Your actions are quite obvious.

So please tell me again, why are we being unreasonably angry with you?

Sincerely yours,
A player stupid enough to spend gold but will stop doing so.

Socks
02-21-2014, 03:57 PM
This is the hard part of your job and, frankly, I wouldn't want it, but when you don't disseminate clear, substantive information regarding the matters at hand, the only thing people can do is speculate.


Be careful. I said nearly the exact same thing once, and was locked out for two months. No profanity, no personal attack- it was a DEFENSE of the same person you're defending, and I was banned without the courtesy of an explanation.

DFI
02-21-2014, 04:00 PM
Be careful. I said nearly the exact same thing once, and was locked out for two months. No profanity, no personal attack- it was a DEFENSE of the same person you're defending, and I was banned without the courtesy of an explanation.

And while it is quite little as people can just create another account, the power to ban comes with some responsibility. Please think abt it before you ban any player.

CJ54
02-21-2014, 04:04 PM
CJ, put it this way, you guys (and I mean Gree and the mods) deserve all the negative feedback you are getting.

Let me be absolutely clear about what I am talking about here and elsewhere, and I will additionally update my previous posts for clarity on this matter, because there seems to be some confusion here.

By posting on the forums, you agree to follow the guidelines located here: http://www.funzio.com/forum/showthread.php?47705-Posting-Guidelines-*Updated-3-6-13*

Those guidelines include the following:

Please DO NOT:



Flame, troll, insult others, make purposefully inflammatory posts or otherwise be a nuisance to other players or the moderators. In this and all other matters, the moderators have final say over what constitutes appropriate posts.
Swear or use any obscenities (cutting out letters or replacing letters with symbols still counts as swearing)
Abuse towards any staff member or moderator is prohibited


There is nothing that entitles anyone to break the guidelines for any reason regardless of what you or others feel someone "deserves". If people wish to vent about decisions made or entities rather than people, they may do so. There are plenty of posts in this thread and other threads that contain such and certainly have not been moderated. But once someone verbally attacks a person, rather than an entity (whether that person is a mod or another forum user) they are breaking the rules and may be banned or otherwise reprimanded.

People have to follow the rules to post on the forums, even when they are angry and even when they think they are entitled not to. That is the long and short of it.

socomloser
02-21-2014, 04:04 PM
Cj just one question I been asking for a week is there anything going be done on the fallout event when patch was installed caused major problems towards the end causing people not able to finish

Systematrix
02-21-2014, 04:07 PM
This has been a great thread honestly. This has been the most back and forth communication we've had with admins and devs and I for one really appreciate you taking the time to tell us what's going on and explaining your actions. Thank you and keep it up!! =)

solowalker
02-21-2014, 04:08 PM
Cj just one question I been asking for a week is there anything going be done on the fallout event when patch was installed caused major problems towards the end causing people not able to finish

Have you submitted a ticket spelling out your personal loss?

I am sure your ticket will be reviewed and resolved.

Please be aware that due to the influx of tickets because of the bug, they will need some time to get to everyone and help them accordingly.

Kimm
02-21-2014, 04:11 PM
This has been a great thread honestly. This has been the most back and forth communication we've had with admins and devs and I for one really appreciate you taking the time to tell us what's going on and explaining your actions. Thank you and keep it up!! =)

I agree , was much needed and I personally can Really appreciate this.

Kefa
02-21-2014, 04:15 PM
Did you take what I said as a direct personal attack? Because it was meant as a course of generality, not a personal attack. When I said "you" in that sentence, I didn't mean you "CJ54", as an individual, I meant "you" as in Gree, the company entity. I can see how it could have been taken that way, though.

The principle of the sentence being, when people are up against a countdown clock and are looking for answers, if specific answers aren't given, they will naturally speculate. As more time passes without substantive information, the speculations will naturally grow more and more negative as a lack of solid information has a tendency to make people assume the worst.

edit: re-reading my sentence, it definitely sounds like I meant CJ personally. I should have worded it differently, because how it was worded was not exactly how I meant it.

And I really do appreciate all the correspondence in this thread. It's refreshing.

CJ54
02-21-2014, 04:19 PM
Did you take what I said as a direct personal attack? Because it was meant as a course of generality, not a personal attack. When I said "you" in that sentence, I didn't mean you "CJ54", as an individual, I meant "you" as in Gree, the company entity. I can see how it could have been taken that way, though.

The principle of the sentence being, when people are up against a countdown clock and are looking for answers, if specific answers aren't given, they will naturally speculate. As more time passes without substantive information, the speculations will naturally grow more and more negative as a lack of solid information has a tendency to make people assume the worst.

No, not you, or most of the other people posting in here (a handful of comments did get moderated, by which I mean deleted).

When the sticky thread was made, it was almost immediately filled with people swearing at the person who posted it and basically going above and beyond. Those posts were moderated so people can't see them (because they were foul, frankly), so it looks like we're just being jerks. This is usually why we ask people not to comment on moderation actions. Usually there's a bunch of deleted stuff that would provide context but we removed it because it was a big bunch of bad language or just generally prohibited stuff.

spencecm
02-21-2014, 04:24 PM
Cj all of the axis of evil targets are missing pls help

CJ54
02-21-2014, 04:28 PM
Cj all of the axis of evil targets are missing pls help

We're checking right now.

Die14
02-21-2014, 04:36 PM
If you're talking about the ones related to the epic boss, I think those were closed due to the fact that we had largely the same discussion spread out through half a dozen threads and were trying to redirect it to one. That was probably the wrong decision, and I'll talk to the rest of the team about that going forward.

What are people calling each other liars over, out of curiosity?

EDIT: Also, frankly, I did sound to scold-like in my own post in the stickied thread, for which I apologize.

Looks like u have a lot of free time now, so can u answer me about my tickets or my post and answer to all of us if u think for real than u have fixed THE raid boss resetted issue????

spencecm
02-21-2014, 04:37 PM
thank you ur a good man/ shactopus :cool:

DFI
02-21-2014, 04:42 PM
Let me be absolutely clear about what I am talking about here and elsewhere, and I will additionally update my previous posts for clarity on this matter, because there seems to be some confusion here.

Sorry CJ, but your response is a non response. It would almost seem as though you are hiding behind the TOS in order to avoid our questions. In a Japanese company, at some point senior management steps out and bows head down 90 degrees and apologizes for all the mistakes the company has made. The tone here continues to be take it or leave it. Trust me, living in a communist country myself, I know the feeling first hand and I am surprised that they allow me to even access this forum. Perhaps I need to be thankful for this little entertainment that I am allowed to have. I'm surprised that I can earn enough to play this game. Thank goodness for corruption!

TheDanimal
02-21-2014, 04:49 PM
No, not you, or most of the other people posting in here (a handful of comments did get moderated, by which I mean deleted).

When the sticky thread was made, it was almost immediately filled with people swearing at the person who posted it and basically going above and beyond. Those posts were moderated so people can't see them (because they were foul, frankly), so it looks like we're just being jerks. This is usually why we ask people not to comment on moderation actions. Usually there's a bunch of deleted stuff that would provide context but we removed it because it was a big bunch of bad language or just generally prohibited stuff.

It's too bad you guys can't just redact offensive text... Or use a paint program to draw rage faces, nyan cats & unicorns over the posts.

A lot of good conversation in here. THIS helps.

Back in the day, I was very active in the forums for a couple Facebook games - Mob Wars & Dope Wars.
After some discussion with Roger, the head developer, he promoted some of us to forum mods to help police the community. It worked out surprisingly well & without any abuse of authority.

This would allow us to take some of the burden off your shoulders so you spend less time on babysitting & discipline, and more time on customer service, informative communication, etc.

Thoughts?

Kimm
02-21-2014, 04:50 PM
We're checking right now.

Once you have a free minute.. by looking at the 2year ani thread , I didn't mean just with your eyes :D. A response/explanation after a month would be in place I believe....

socomloser
02-21-2014, 05:20 PM
Is there going be explanation on the fallout event guy?

thetruth
02-21-2014, 06:16 PM
...
Still not gonna happen. They have at least 3 games in the top 50 highest grossing apps on iOS today (that's most money, not most downloads, for those who get confused by the word "grossing"), and War of Nations is #51 today. Knights and Dragons topped $5M in 30-day revenue as of Dec 17th, and it's only ranked 88th in top grossing on iOS, so figure it out. That's allot of revenue flowing in - no need to shut down a thing.

Plus they're hiring..

What you say about their top grossing apps is correct. But your analysis of the company's financial health is very incomplete.

1. They have consistent revenue and profit decreases YTD quarters. Forget about increasing or accelerating rates of growth, they're declining. Really bad for any company, I mean really, really bad.

2. Yes, they have top grossing apps. But guess what, these are mostly Funzio titles. Which they paid +$200 mil for over a year ago. They're close to making a profit on these titles (MW, CC, KA, etc). but haven't.

3. They're Asian titles are bleeding them money. They are losing growth in this market and its their biggest.

4. They're North American / European revenues and profits are rising, these are from mostly their Funzio titles (MW, CC, KA, etc.). Notice the massive gold events in the past few months? Its to dampen their hemorrhaging declines in Asia. They're bleeding their North American / European customers to try to help short term balance sheets.

5. Please view recent financial quarterly reports:

GREE sees FY14 Q2 sales down 7% to $310 million, but international sales rise to $72 million
http://www.pocketgamer.biz/r/PG.Biz/GREE+financial+news/news.asp?c=57415&territory=asia

Dip in coin consumption sees Gree's earnings tumble
http://www.gamasutra.com/view/news/210814/Dip_in_coin_consumption_sees_Grees_earnings_tumble .php

Both articles are from this month. Last quarter was not any better.

This company is in serious trouble, and don't fool yourself or others by thinking "top grossing" titles means their financially fine.

Hakim
02-21-2014, 06:17 PM
For what it is worth, I am glad they didn't push out an event when it wasn't ready, hasn't that been the majority of our complaints? That they pushed out flawed events? I for one am glad that someone said, woahhhh...this isn't ready and instead of forcing an event that could have bled us of energy and gold, they smartly said...cancelled.

Yes, I lost about 4000 energy waiting on the event so I could have full energy at the start, I could have used it to continue on the boss LTQ. But, it is what it is...

Kefa
02-21-2014, 06:48 PM
Thanks for taking the time to type all that out. Believe me, I do realize that gross revenue is not even the most significant factor in viability. I also am somewhat familiar with the history, issues with the original Gree titles and the Funzio acquisition.

The reason my post looks inadequate is because it's out of context as an OP. It was actually in response to a thread that got locked and then deleted, and all I did was copy and paste my response to the bottom of my OP about locking all the threads. The original post to which I was responding suggested that Gree would be out of business in 3 days to 1 week. In that context the observations are adequate because they certainly have revenue enough to maintain operations for quite some time beyond that, and certainly there is enough to work with for some skilled management to turn things into good net profits over time if they don't completely blow it. Personally, my own opinion is that Gree is not going anywhere anytime soon, and that they will make these popular titles profitable over time.




What you say about their top grossing apps is correct. But your analysis of the company's financial health is very incomplete.

1. They have consistent revenue and profit decreases YTD quarters. Forget about increasing or accelerating rates of growth, they're declining. Really bad for any company, I mean really, really bad.

2. Yes, they have top grossing apps. But guess what, these are mostly Funzio titles. Which they paid +$200 mil for over a year ago. They're close to making a profit on these titles (MW, CC, KA, etc). but haven't.

3. They're Asian titles are bleeding them money. They are losing growth in this market and its their biggest.

4. They're North American / European revenues and profits are rising, these are from mostly their Funzio titles (MW, CC, KA, etc.). Notice the massive gold events in the past few months? Its to dampen their hemorrhaging declines in Asia. They're bleeding their North American / European customers to try to help short term balance sheets.

5. Please view recent financial quarterly reports:

GREE sees FY14 Q2 sales down 7% to $310 million, but international sales rise to $72 million
http://www.pocketgamer.biz/r/PG.Biz/GREE+financial+news/news.asp?c=57415&territory=asia

Dip in coin consumption sees Gree's earnings tumble
http://www.gamasutra.com/view/news/210814/Dip_in_coin_consumption_sees_Grees_earnings_tumble .php

Both articles are from this month. Last quarter was not any better.

This company is in serious trouble, and don't fool yourself or others by thinking "top grossing" titles means their financially fine.

Hooligany
02-21-2014, 10:23 PM
I have retired due to the frustrations n imbalance caused by the game.
What I can't take it is the endless problems n glitches which keeps escalating but not solved. Instead event after event has been poured out n overlapping in an attempt to squeeze more profit.
However the root problems n stability of each event isn't tested enough to ensure a seamless gaming experience. With the $ I spent, I find it unacceptable. The problems highlighted by players are always ignored or shelved.
No, it's not the moderators fault.
When the technical team doesn't have the capability or readiness to cope then please strengthen in that area instead of testing us players with the strings of problems.
Good luck to all still playing. It was a great game that got worse overtime...

TheWizard2100
02-21-2014, 11:08 PM
Hi Guys,

Just my 2 cents of thought.

Since i was on the LTQ because GREE was so kind to change the drop rate i am happy they skipped the 24hr LTQ. There is one still running so no need for an other one.

The new LTQ had minimum requirements that where "hard" to get for some players as we all have seen in complains about "Axis of Evil". So now they put that intel out upfront (before you could begin) and again there came the complains.

I used this forum to its extend since it was available. I have been playing the game for more than 2 years and i have used my share of gold and i still do when i see fit for it. This forum has all the intel you want. And i must say. Sometimes finding out how an event works or to make your own walkthrough is what gives me part of the fun playing with a bunch of friends. I never complain about it on the forum.

I have played games like Guild Wars, World of WarCraft, League of Legends, GTA, etc. They all have flaws altho they do not change all the time. They have a year or sometimes more to completely fix a version before they come up with a new version. Modern War is changing all the time. I read the complains about glitches, bugs, etc..

Man! Remember GREE is launching a new version every 3 weeks there are no companies i know that can do that flawless!
Of course i am annoyed when there is a bug that keeps me from finishing or continueing. But on the other hand there are those that gave me a price i wouldn't have aquired if it wasn't for the bug. So i personaly think it levels out.

The secret about having fun is not spending to much time on things you can't get or do, but focus on the things you can. I am with a bunch of "crazy" friends i found while playing the game.

If have used gold for all kind of thing in the early days. there where crate events, Bosses, etc..
You would laugh about the prices i got for using that gold. If i would use it today the price would be like 1000 x that of the old days.
But hey i don't care. Of course i want those prices, but i still manage to have fun like 2 years ago.
The thing about that is i do it in a complete different way then i did in the early days.

Back to the forum and the flaming.
I work for a company that does 300-450 changes every week. And we are good at it because we are on a rate of 0.38 prio 1 incidents a week. But as you can see we do get them. My crew is working around the clock to make sure everything is going well. This is a job that makes a difference. If you're just not focused for a minute we're toast. But we like what we do. The technics used today are so complex that i know none than can see all consequences and so work flawless.

If someone wants express that he/she is upset, thats fine with me.
But stay away from the people that help is on this forum. They do not deserve that kind of talk!
And if you don't do it for them, then do it for people like me.
These days i can hardly find good intel, storys, etc..
Everything is about complaining. I don't get that?

I have been on the brink of quiting the game several times.
Two things kept me going. (Re-)evaluate how you're playing atm and what you like/:Ddislike.
And then the most important step. Rearrange your goals and activity to get them on the positive track again.

Have fun and Good Luck to you all! :D

I C STUFF
02-21-2014, 11:22 PM
No one should ever advise another what to do, say, or think. One person's satisfaction is another person's aggravation. One compliments, another complains, all should feel free to communicate their concerns.Everyone should feel free to express his or her opinion. Live and let live.

socomloser
02-22-2014, 03:08 AM
Guessing no explanation on the fallout event LTQ .. That when y'all put in a patch at the end of event cause all kinds of problems

Stacey
02-22-2014, 07:18 AM
I hear that some governmental entities have been meeting about legislation for consumer protection. A bunch of guys are moving their accounts overseas.


I have retired due to the frustrations n imbalance caused by the game.
What I can't take it is the endless problems n glitches which keeps escalating but not solved. Instead event after event has been poured out n overlapping in an attempt to squeeze more profit.
However the root problems n stability of each event isn't tested enough to ensure a seamless gaming experience. With the $ I spent, I find it unacceptable. The problems highlighted by players are always ignored or shelved.
No, it's not the moderators fault.
When the technical team doesn't have the capability or readiness to cope then please strengthen in that area instead of testing us players with the strings of problems.
Good luck to all still playing. It was a great game that got worse overtime...

Same here. Too much time trying to keep up with everyone and then to be slowed by a glitch.

Dragon11216
02-22-2014, 07:54 AM
What happen to more communication from Mods? What happen to the bi weekly Q&A? Only consistently with Greedy is a event that cost a small fortune and increasing with each event. Terrible customer service to say the least. The one company that drops the ball on every event and has never gone above and beyond to compensate your loyal gamers(spenders). It will continue as long as we keep spending on glitch events. Their only concern is to kill exploits as it hurts profit. The Fall out event perfect example of them only concerned with protecting their profits while costing many the chance to finish event. I tried to come to a resolution with customer service. Didn't work. Have had my issues resolved through ITunes. They know a little something about customer service.

Cow
02-22-2014, 08:13 AM
CJ I agree that people should not be swearing, etc., but no response has a way of ramping up the frustration on our end...

Saying that, I think most of us realize you mods are in a tough spot. What we want communicated back(and maybe this is all wishful thinking) is that there are serious issues that need to be addressed or there will be a lot of people quitting. And maybe in the end the powers that be don't care and new people will fill in and all will be good for you guys. But that is missing the point. You have a good base of a game that is getting ruined by things that the company could address. And if fixed you would have a lot more happy players.

If Gree world believes there is no issue and things don't need to be changed, then all of us who are frustrated will have to make our choice. But I think the majority would like things to be fixed so that we can go on enjoying the game. Otherwise we will find other options.