CJ, Please help with ticket...

[Greybeard]

CJ, My iPad broke a few weeks ago and I sent it off for repair/replacement. I had it backed up to itunes but, when I got the new one in last Tuesday(Feb 11,2014), it did not restore correctly. I ended up with a new account on the pad and my old one lost. I have been waiting since then to have support restore my old account to my new device. Please let me know what I must do to get it restored before the next war starts so that I may participate in it. Thanks!
Ticket numbers 1315908, 1374128 and 1384228

[Totalwar]

Did you Encrypt the backup on iTunes if not the backup will not will from iPad to iPad.But will not work at all if they are difference devices.

[Greybeard]

Everything restored correctly except the 3 gree games I play, KA, MQ and Jackpot Slots. Not sure why just the Gree games all started from scratch instead of carrying over the account info to new device.

[Greybeard]

Thanks CJ! Account has been restored! Bring on that war!