PDA

View Full Version : help



ballbag
02-10-2014, 10:26 AM
Do I need to start from scratch now I have a new phone

The Toe
02-10-2014, 10:28 AM
No, send support a ticket with your NEW ID code and your OLD Mafia ID code, and they can make things happen. Quickly too.

Helpful info from the ever helpful A&F.....

If you do not still have your old device, please provide as much of the following information as possible to support through an in game ticket:


-Your original and new device types

-Your old character's invite code (the 9-digit player ID associated with your game, which can be found under your profile)

-Your old character's exact name (case sensitive) and last known level

-Your last known login of your former character

-Any copies of gold/gem/cash purchases made through iTunes or Google Wallet (Note: receipt information is only for purchase verifications once we are able to finally locate your original game (in the event the original game data was lost). We are unable to locate a lost account based solely on in-app purchases.)

-The invite code of the new character showing up on your new device (should be around a level 1 when you first install the app)

ballbag
02-10-2014, 10:35 AM
Great help, thanks