customer service?

[Stmac]

Does anyone answer the tickets anymore? I've had several tickets in since this past weekend and nothing in response! Wondering whyi even bother playing this game any more.

Very disappointed!!

[tatertots]

Well when you put in more than one ticket, it kinda slows the whole process down.. You're only hurting yourself when you make more than one ticket.

[Sirius]

Feel free to pm me your ticket numbers and I'll pass them along to the team for you.

[Skysohigh]

Feel free to pm me your ticket numbers and I'll pass them along to the team for you.

Sirius, was unable to pm you, my ticket 1290824, please help.. thanks

[Stmac]

Still nothing. 6 days later going into war and not even the decency to reply.
So tired of this!

[Luuzer]

Still nothing. 6 days later going into war and not even the decency to reply.
So tired of this!

someone plugged off the autoreplying computer :D :D :D

[ivez]

I posted last week in the forum with regards to serious issue I had and that is still unresolved!

Here is the whole story. ..

On Sunday the 12th Jan (last week) I purchased a vault of gold for which I received a e mail receipt from google play. Believe it or not the gold did NOT credit and I was left with 6 gold as was before the purchase. I made an in game report about this asking to sort this out. On January the 15th I got a reply from one of the agents which I was not satisfied with as it was very vague and didn't seem at all to address the issue or explain anything or reassure me in any kind of way that this is being addressed properly!

I sent a reply asking for more info asking will I be credited or refunded and why is there a delay in sorting this.

I then decided to post on this forum and ask for help with this matter. One of the administrators kindly passed on my ticket number.

On the 16th of jan I received another e mail from Gree (dif agent) asking me for more details (google play order number etc..) which I provided in a reply the same day. I felt that now hopefully this will get sorted quickly.

So far I haven't heard back from Gree.

To my great surprise tonight I wanted to check the thread I posted in but it has disappeared! and my post count has gone down to zero! Yet I posted three posts in that thread! Now this makes me worry! I looked through the tc and I didn't break any rules. I was polite explained my problem and that was all. Can any mod or administrator plz tell me why it was deleted? Are they trying to sweep this under the carpet and hope I will just go away? This has really upset me!

Unfortunately for me google play make it very clear that in game purchase Issues need to be resolved directly with provider.

So now what? Can any of the mods plz shed some light and clarify why?

Thanks in advance,

Ivez

[ivez]

Sirius, is there anyway you could please get them to respond sooner to my issue? I received an e mail from them the day you passed on my ticket number asking me for some details which I provided to them but not heard since. I am also really not sure why my previous posts were deleted please let me know if I'm breaking and forum rules.

This is a genuine issue! I don't want to waist my time or gree's with legal pursuit. I know its only 60 odd pounds but its the principle that matters to me. I paid for gold and it was not credited to my account.

Thanks so much!

Ivez

[Commander X2]

I have sent a ticket on the eighth about my transfer a week later got a email saying they was going to help I Told them what was they asked within 5 mins of getting the email but haven't heard anything about it I really would like my account to be transferred soon i'm the leader of my faction and this put us back this war. Would be great if I could get some help thanks

[Tardavic]

Sirius, was unable to pm you, my ticket 1290824, please help.. thanks

I believe that one of the agents from Customer Support has transferred over your account, can you please confirm this?

Thanks!

[Rauly31]

It's been over 10 days for me and I can't get the decency of a return email to resolve my issue, despite spending hundreds of dollars on gold this year. Terrible customer service. Gree has lost my business for good.

[Tardavic]

It's been over 10 days for me and I can't get the decency of a return email to resolve my issue, despite spending hundreds of dollars on gold this year. Terrible customer service. Gree has lost my business for good.

I am sorry to hear about this. Please provide the ticket # and we will pass that over to Support.

[Skysohigh]

I believe that one of the agents from Customer Support has transferred over your account, can you please confirm this?

Thanks!

Sorry I didn't come back to check the info, yes I got it back but unfortunately only for 4 days time, this morning my account was back to the temporary account! Unbelievable! Report had send , below is what I had send:

*Ticket number #1317192Dear Gree, why you put back me to the this temporary account ? this account was setup when my previous account was lost " Skysohigh 241211602", you had transferred me back just before the war just before war start and now you put me to this "Skysuperhigh" 824495486!?*Please transfer me back to Skysohigh 241 211 602 ASAP, LTQ ia waiting for me, thanks.
*P/s : previous account transferred was done by Mr R[/I]

[Commander X2]

Its been 13 days in total since ticket and nothing. I just would like my account to be transferred and nothing else please help...

[Pee-Wee Herman]

I believe " customer service " is not real in GREE's world

[ivez]

Hi Tardavic, any chance you could look into my ticket for me?
1291454 is the ticket number.
Thanks
Ivez

[DTA-HOG]

Wow this is some outstanding customer service. Well done Gree! You guys have really stepped up your game since the New Year began. I am currently quite proud to be a gold program member. I hope Japan is spreading the love/wealth with you guys in San Fran.

[Tardavic]

Hi Tardavic, any chance you could look into my ticket for me?
1291454 is the ticket number.
Thanks
Ivez

I will be sure to pass along your ticket to Support!

[Commander X2]

My ticket number is 1278665 I received the email about some info needed a week ago but nothing else. I would like to inquire about its progress thanks :)

[Tardavic]

My ticket number is 1278665 I received the email about some info needed a week ago but nothing else. I would like to inquire about its progress thanks :)

I will be sure to pass along your ticket to Support!

[Commander X2]

Thanks! My account is back:)

[ivez]

I will be sure to pass along your ticket to Support!

Tardavic, just wanted to share that I'm sure its thanks to you passing on ticket I have finally been credited and matter is now resolved. Thank you! And thank you GREE.

[Guenther]

Hi Tardavic,
my ticket number is #1313154. I need my old account soon back, because I am a faction leader and there are players who want to join my faction, but nobody of the officers can kick inactive players to get slots free. Please help me!

[Guenther]

No reaction? What a pity!

[Stmac]

Over 2 weeks now and nothing.

[Stmac]

Spend $1000 in one month and get ignored. This is the end. I'm done with Gree. I'll help out my faction for this event then Gree can kiss my ass.

[iamgremlin]

I purchased gold on jan 29 today is feb 4 I have still not recieved my gold and the last I heard on my ticket was on feb 1 tellin me my case was given to a player experiance specialist. When should i expect a refund or my gold? How long does I take to recieve gold purchased normaly? I thought it would be instantly

[TaxCollector]

Always had quick replies from customer service, even if they don't answer the question I asked and give me no help :)

[TheDanimal]

Admins,
I'm pleased to see some good customer service action here. If this is a new trend, I like it! Keep it up!
Thanks for the attention, we appreciate it.
...beats the hell out of the auto-reply emails I've gotten in the past. Can you guys kill that system please? Kill it with fire? Lol

Seriously though, thanks for helping those guys out. Nice to see people are getting taken care of

[Sparkle]

I also have a gold purchase problem. I sent tickets each time and the reply is always same: You didn't purchase gold... You bought in-game cash. No I didn't! You gave me in-game cash instead of gold! I asked for refunds. I asked them to take their stupid cash back. I described how stash of gold and stash of cash are not even close together on the purchase screen. Nothing helpful happens. I am just more frustrated and poorer and I loose out on the units that I tried to get.

[Tardavic]

Hey guys, sorry to hear about your negative experience with Support, but we also do appreciate the positive experiences as well.

We are steadily trying to improve on response times and please feel free to provide your ticket# here and this will be passed over to a specialist as quickly as possible.

Thanks!

[Yee]

Sharing my "positive" experience here:

Sent several "see-saw" emails with the support with no resolution insight for a month and my account locked out. Totally disappointed with "support"!

One fine day I tried again and bingo I was able to log in!!!

After a week later a Support emailed me and claimed "from his record I seemed to be able to log in now"!!!

That's the level of support for you! I've recently sent another ticket for their in-game purchase but totally intentional due to their interface which I lost quite a substantial of gold. Sent in a request to reverse the action hut rec'd the Orestes response ever?!! I'm giving up!!!

Good luck getting "support" from Gree, u might have better luck from pigs that fly!!!

[iamgremlin]

Hey guys, sorry to hear about your negative experience with Support, but we also do appreciate the positive experiences as well.

We are steadily trying to improve on response times and please feel free to provide your ticket# here and this will be passed over to a specialist as quickly as possible.

Thanks!

Request# 1338816 I truely just want what I paid for or a refund if some kinda bonus was thrown in for all this hassle that would be awesome too

[Tardavic]

Request# 1338816 I truely just want what I paid for or a refund if some kinda bonus was thrown in for all this hassle that would be awesome too

Your ticket has been escalated over to one of our specialists and should be resolved here shortly!!

[Tardavic]

Sharing my "positive" experience here:

Sent several "see-saw" emails with the support with no resolution insight for a month and my account locked out. Totally disappointed with "support"!

One fine day I tried again and bingo I was able to log in!!!

After a week later a Support emailed me and claimed "from his record I seemed to be able to log in now"!!!

That's the level of support for you! I've recently sent another ticket for their in-game purchase but totally intentional due to their interface which I lost quite a substantial of gold. Sent in a request to reverse the action hut rec'd the Orestes response ever?!! I'm giving up!!!

Good luck getting "support" from Gree, u might have better luck from pigs that fly!!!

Let's please try and keep this thread positive and constructive and on topic!!

[I Will Merc You]

Support Team......................you all receive an A+.

For every 10,000 crybabies that post negative comments on here, there are 100,000 happy customers who appreciate what you all do for us.

This is simply a 'Thank you' to support.

................................................ye s.........I said crybabies..........troll me.

[david_griffiths14]

In my experience it is not the speed of response that is the issue (though I agree the bog standard automated emails are annoying) but rather the fact that the genuine reply reads like it was constructed by an automaton. It usually completely ignores the issue or any details you have quoted.

[iamgremlin]

Your ticket has been escalated over to one of our specialists and should be resolved here shortly!!
Thank you very much gold recieved :-)

[Belle_B]

I pm you with a ticket number can u please help me need leadership back before WD it was honest mistake or support is trying to tell me the leader now is active and can transfer it back which is not true I know for sure

[Belle_B]

Feel free to pm me your ticket numbers and I'll pass them along to the team for you.ca
I Pmd you with a ticket number please transfer my leadership back I have three accounts belong to two faction I had giving them info on what had happened and ask me to tell the now leader to transfer it back well that would be hard it's now inactive they are trying to say it is

[Scot]

Sirius,

You aren't able to receive PMs it says but I have an issue that hasn't been resolved since the factions Ltq for Cuba cycle. Could you or another administrator pm me or tell me who I can pm with ticket information?


Feel free to pm me your ticket numbers and I'll pass them along to the team for you.