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Sir fisher
01-14-2014, 02:29 AM
Hi my faction team mate broke his phone and has got a new phone, he messaged support 5 days ago with all required information and still no reply can any MOD please help

Hooligany
01-14-2014, 02:38 AM
You need to provide at least the ticket number before any mod can try to higher the case to the support team.

Sir fisher
01-14-2014, 02:44 AM
4 tickets sent in now
1282913
1287161
1287548
1292646

Sir fisher
01-14-2014, 07:20 AM
Come on MODS please help out

Alex Hunter
01-14-2014, 09:57 AM
I'm having the same issue. No response from support since the 10th. Ticket number 1286690.
I do believe that sending multiple tickets for the same issue only adds to their workload and increases response time.

Alex Hunter
01-14-2014, 10:21 AM
4 tickets sent in now
1282913
1287161
1287548
1292646

Wow judging from your ticket numbers and the amount of time we have been waiting they are receiving roughly 1000 tickets a day?

Sir fisher
01-14-2014, 11:33 AM
Should have better customer services then not even a response in 6 days not even an email to say they are working on the issue

CJ54
01-14-2014, 11:52 AM
Guys, please update the tickets directly (send an email reply to the initial message) rather than sending extras or posting here. I understand the frustration when wait times are long, but we can't directly answer tickets from the forums.