Gree please check into this asap

[KillaDon]

Any mod please get this to the right person. I am leader of top 10 syn Crime City Rollers. Today one of my officer logged onto his mini account level 88 8mil attack and ended up finding he had someone else's account that was around the same level as him and it was a level 90 account. We had noticed the person changed his name on our officer a account to Emi or Emmie and then removed it from our syn. Since he left he has now changed it to "Keep Lookin'" and has removed sold his entire hood. The officer that lost his account has sent a ticket in with SS of his mafia ID and name, stats, level and all other info messed for y'all to find it. We need this guy who has done this taken care of and somehow banned once y'all find it. Just don't want this to gaol me to anyone else out there. It's clearly he hacked my officers account cause of how fast he changed his name and especially to what he changed his name to. So i am asking can y'all please look into y'all's tickets for one that is from a game name "Knut" with heading of Emil "Account got hacked". He needs his achy back ASAP along with all his buildings and whatever gold he had on it I imagine the guy has spent. This officer of know is a huge asset to the team and he is losing time he could be farming Raid Boss drops which then turns into stat he is losing on making it stronger. Thank you in advance for your help. My officer has gone to bed as he lived in EU area and if you need anymore info please message me so i can get it to you.

[knut]

i am the guy that has his account hacked (my mini account named "little knut")

i still get no answer from the tickets i sent to gree.
i am ****ing pissed cause all my gold has gone (nearly 3500)
it need to be fixed asap !
i already sent 3 mails with no answer.

please gree fix it today !!
thank you

[knut]

still no answer from gree !!
i want my account back and the hacker banned from the game !!!

is there any gree supervisor here than can help me ???
thank you

[[CM]]forgetaboutit]

still no answer from gree !!
i want my account back and the hacker banned from the game !!!

is there any gree supervisor here than can help me ???
thank you
They don't care ..........

[RealTeflonDon]

still no answer from gree !!
i want my account back and the hacker banned from the game !!!

is there any gree supervisor here than can help me ???
thank you

If you're not receiving the automated email response within 5 minutes of sending your ticket in, they have blocked your email &you should try from a different email address

[knut]

If you're not receiving the automated email response within 5 minutes of sending your ticket in, they have blocked your email &you should try from a different email address


I have my follow up number , already sent at least 5 mails to gree with all the info and NO NEWS.
more than a game it s a pleasure (or was !) to play crime city but at the end of the day it is real money !!
My account still had approx 3500 gold which is a lot of money !
I can't believe accounts can be hacked like that with no consideration yet. I hope a senior supervisor will take care of my problem asap and give me back all my gold, my stats...
I have always played cc fairly and bought lots of gold. In such cases gree should have a special unit to deal with it !! For now my stats will not level up cause i can t kill bosses.
I hope to have it back asap with everythin PLUS some complimentary gold from gree for all the inconvenience !!!

HELP ME GREE

[knut]

"Please send us a ticket"....

"Your ticket has been closed, thank you for shopping with GREE. PS We won't be discussing the outcome of any investigation with you"

I ll be mad if i receive such a ****ing answer !!

[KillaDon]

CJ can you please let my officer Knut know if you have any idea if Gree is looking into this please. Just so he can ace a little comfort. It's jot asking much just would like to know. Thank you K-D Leadwr of #6 Ranked Crime City Rollers.

[CJ54]

Of course we're going to look into this. We're experiencing a slightly higher delay than normal in Crime City tickets at the moment, which I'm guessing is the reason you haven't received a reply yet. We don't know what's in the ticket until we get to the ticket.


If you're not receiving the automated email response within 5 minutes of sending your ticket in, they have blocked your email &you should try from a different email address

This is faulty misinformation. The main cause for that is the replies getting caught in the spam folder; if you do not get the initial ticket confirmation the first thing to do is check your email's spam folder.

We have a total of around 10-15 accounts blocked from sending to support across all the games (all for good reasons), so this isn't some constant thing. Also, sending from a different email address if you have already been warned/blocked can result in an account ban, so this is not good advice even in those cases.

[KillaDon]

Ty CJ. Gree just got with my officer now and is handleing it. I really do appreciate it

[RealTeflonDon]

@CJ, would an email that has been blocked be informed of such a block/warning? I only made that comment because I never received that automated ticket confirmation from my primary email (no it didn't get sent to the spam folder & that email never received a reply from support). After not receiving the automated confirmation I sent from a secondary & received the confirmation immediately.

This leaves me wondering what I could have done to be one of those 10-15 on that list as I never received a warning or a message about my email being blocked.

Ps- still waiting to hear from that " Crime City Player Experience Specialist"

[Zendfrim]

Of course we're going to look into this. We're experiencing a slightly higher delay than normal in Crime City tickets at the moment, which I'm guessing is the reason you haven't received a reply yet. We don't know what's in the ticket until we get to the ticket.



This is faulty misinformation. The main cause for that is the replies getting caught in the spam folder; if you do not get the initial ticket confirmation the first thing to do is check your email's spam folder.

We have a total of around 10-15 accounts blocked from sending to support across all the games (all for good reasons), so this isn't some constant thing. Also, sending from a different email address if you have already been warned/blocked can result in an account ban, so this is not good advice even in those cases.I'm sorry but I must respond to this. To the first point, the subject line should give you an idea of what the ticket is about. I am not sure how many of your customers are complete morons, but even a complete moron can form a reasonable subject line. You may have "higher than normal" ticket volume because the game is so vastly F'ed up that a lot doesn't work that should. Again, for the billionth time, fix the problems and quit throwing in new BS until all the crap that's in there is fixed, otherwise, you will continue to have more tickets than you folks can possibly handle, and people will continue to berate you guys for lousy service.

Next point, the man you quoted, told you it's not in his spam folder. By your post that means he's on this magical list you speak of.

Lastly, I am friends with someone on that list and that person was only guilty of telling you folks at gree just how bad you've made things. You folks at gree exacerbated the problems he had to the point where he decided to tell a certain rep just what he thought, because that rep was the primary instigator for lack of a solution. Like I said, you guys should have no more events, wars, contests, raffles, auctions, sales, whatever, until your game works at least 98% of the time. That's not unreasonable AT ALL, given the money some folks shell out to you. The support staff at gree dismisses reasonable requests at a whim. This needs to be looked into. Some folks there at gree like to use the forum as their own attention showboat. That needs addressing too. You folks need to fix the problems instead of silencing those that tell you there are problems.

Lets start with Teflon Don. He has told you his emails aren't being replied to. That should be an immediate fix. It also appears you folks still need to secure accounts better because people are still losing their games.

You folks at gree should also consider suggestions given to you by players. I myself have made some great suggestions.

CJ, nothing against you personally, my comments are addressed at all staff there. You and other folks there at gree seem to be forced into being corporate yes men. Everybody needs a job, but is it worth being the first line against this kind of scrutiny?

[CJ54]

Thank you for the extensive feedback, Zendfrim.


@CJ, would an email that has been blocked be informed of such a block/warning? I only made that comment because I never received that automated ticket confirmation from my primary email (no it didn't get sent to the spam folder & that email never received a reply from support). After not receiving the automated confirmation I sent from a secondary & received the confirmation immediately.

This leaves me wondering what I could have done to be one of those 10-15 on that list as I never received a warning or a message about my email being blocked.

Ps- still waiting to hear from that " Crime City Player Experience Specialist"

The email you registered on the forums with isn't blocked but has no recent tickets. If you could confirm the "primary" email with me via PM I can look into it further.

[I love tacos]

I'm sorry but I must respond to this. To the first point, the subject line should give you an idea of what the ticket is about. I am not sure how many of your customers are complete morons, but even a complete moron can form a reasonable subject line. You may have "higher than normal" ticket volume because the game is so vastly F'ed up that a lot doesn't work that should. Again, for the billionth time, fix the problems and quit throwing in new BS until all the crap that's in there is fixed, otherwise, you will continue to have more tickets than you folks can possibly handle, and people will continue to berate you guys for lousy service.

Next point, the man you quoted, told you it's not in his spam folder. By your post that means he's on this magical list you speak of.

Lastly, I am friends with someone on that list and that person was only guilty of telling you folks at gree just how bad you've made things. You folks at gree exacerbated the problems he had to the point where he decided to tell a certain rep just what he thought, because that rep was the primary instigator for lack of a solution. Like I said, you guys should have no more events, wars, contests, raffles, auctions, sales, whatever, until your game works at least 98% of the time. That's not unreasonable AT ALL, given the money some folks shell out to you. The support staff at gree dismisses reasonable requests at a whim. This needs to be looked into. Some folks there at gree like to use the forum as their own attention showboat. That needs addressing too. You folks need to fix the problems instead of silencing those that tell you there are problems.

Lets start with Teflon Don. He has told you his emails aren't being replied to. That should be an immediate fix. It also appears you folks still need to secure accounts better because people are still losing their games.

You folks at gree should also consider suggestions given to you by players. I myself have made some great suggestions.

CJ, nothing against you personally, my comments are addressed at all staff there. You and other folks there at gree seem to be forced into being corporate yes men. Everybody needs a job, but is it worth being the first line against this kind of scrutiny?You must really like the word FOLKS, I counted it 8x.....

[usmc.elite]

They dont care. They still owe me 75 gold and I got the proof...havent seen that since decemeber and I keep sending emails to.

[Zendfrim]

You must really like the word FOLKS, I counted it 8x.....The word "folks" prevents me from using other words that may be insulting.

[RealTeflonDon]

The email you registered on the forums with isn't blocked but has no recent tickets. If you could confirm the "primary" email with me via PM I can look into it further.

If I do, will you promise to not ban this forum account? :-)

Also, that "Crime City Player Experience Specialist" hasn't contacted me yet and its been over 3 weeks (we'll call it 2 weeks factoring the holidays).. Could that possibly be expedited?

[knut]

Of course we're going to look into this. We're experiencing a slightly higher delay than normal in Crime City tickets at the moment, which I'm guessing is the reason you haven't received a reply yet. We don't know what's in the ticket until we get to the ticket.



This is faulty misinformation. The main cause for that is the replies getting caught in the spam folder; if you do not get the initial ticket confirmation the first thing to do is check your email's spam folder.

We have a total of around 10-15 accounts blocked from sending to support across all the games (all for good reasons), so this isn't some constant thing. Also, sending from a different email address if you have already been warned/blocked can result in an account ban, so this is not good advice even in those cases.



Everything is now sorted out. A big thank you to chris !! Thank you very much for your help !!

[tomstenson]

If I do, will you promise to not ban this forum account? :-)

Also, that "Crime City Player Experience Specialist" hasn't contacted me yet and its been over 3 weeks (we'll call it 2 weeks factoring the holidays).. Could that possibly be expedited?

It wAs nice knowing ya ;)

[RealTeflonDon]

It wAs nice knowing ya ;)

Thanks!

I've been on my best behavior. So I hope that past differences can be overlooked. :-)