Does the support email work anymore?

[CobraStrike]

Ive been waiting 24 days for my account recovery and I'm certain that either they are ignoring/blocking my emails, or somehow are not receiving them at all. I have sent many emails to them with all the info they could possibly want, and perhaps this is why I can't send anymore. I had thought maybe they were extremely understaffed, but I'm still seeing people get recovered in a few days.

Is there anyanym other method of getting my account back? Should I send from another email and provide my case number? I'm looking for an answer from a mod or admin if possible, I have been left no choice but to come here. I can provide all info for new and old account, as well as some screenshots. I just need to get this info to someone who can push the proper buttons.

I'd be curious to know other peoples recent experiences with this. Thanks

[mickymacirl]

Support emails can take anything from 1 hour to 2 weeks (or more) to be resolved.

[CobraStrike]

Standard answer. Doesn't apply.

I received a reply already around 3 days after the original email that asked for me to verify myself. I sent numerous emails containing stuff since, but have never received another reply. On top of that, a moderator informed me that they hadn't received a reply from me. This is why I think it broke somewhere.

[Dilligaf13]

I don't think so, I've been sending them email after email and no responses, not even the generic response. I would appreciate even one of those, at least I would know they are getting them.
Makes me feel they have either blocked your email or just flat out ignoring them.

[FLYNN37]

I believe the support feature is working as intended.

[SPWD]

It doesn't appear to be working correctly for me,normally within a day,but not had nothing for ages,I was actually going to post about this.

[FromAfar]

My last ticket was one week to get an auto reply, then about 4 more days to resolve the problem.

With the holidays, I wouldn't expect better right now.

[iZheil9152]

Mine was answered in a day

[CobraStrike]

Mine was answered in a day

How long ago did you file that one?

[iZheil9152]

How long ago did you file that one?
Dec 12
Answered on 13

[CobraStrike]

Dec 12
Answered on 13

Wow. I'm at a loss then. I have to assume they are ignoring me for flooding them or just out of spite for my persistance.

I have sent pm's to mods, and posted multiple times on the forum, so I can rule out an issue with the email system. I'm sure there have been way worse support clients than me. I'm in no way rude to them.

I just want someone in charge to acknowledge my issue.

[Dilligaf13]

I just noticed they have closed my thread I started about being locked out of the game.
I finally got an email from gree saying that my game should be fixed but it's not, still trying to make me start all over and now I can't get them to reply again. Come on gree, please help us get our accounts back.

[iZheil9152]

Sent another on the 19th
Answered on the 20th

[CobraStrike]

Sent another on the 19th
Answered on the 20th

Can you send one for me by any chance? Lol.