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View Full Version : reinstalling game after a factory reset same phone


jtmIII83
12-10-2013, 01:56 PM
I had to do a factory reset and lost cc..Please tell me there is a way to get it back
ploop
12-10-2013, 01:59 PM
send gree a ticket with your character name, level and 9 digit code.
KingOW
12-10-2013, 04:21 PM
Yes, but you have to deal with Gree's support. You should be happy if you get it back this year.
Greazy Fingers
12-11-2013, 05:47 PM
Yes, but you have to deal with Gree's support. You should be happy if you get it back this year.

If you provide them with the correct info it only takes them 4-5 days
johnnyblaze018
12-12-2013, 12:22 AM
If you provide them with the correct info it only takes them 4-5 days

Who do you send it to?
Greazy Fingers
12-12-2013, 02:20 AM
Who do you send it to?

Ingame you go to menu / more / help / contact support

Write down your issue and press post

Your default email will then open with all details filled

Hit send
KingOW
12-12-2013, 02:23 AM
If you provide them with the correct info it only takes them 4-5 days "Only 4-5 days", yeah that's a award winning support! For being the slowest and worst possible...
Mighty Min
12-13-2013, 06:57 AM
"Only 4-5 days", yeah that's a award winning support! For being the slowest and worst possible...

Rouge Assasin is right, you will get response in 4-5 days saying: "..your ticket has been closed, are you still having issues? If so - pissoff or try your luck again" or something like that nature lmao
TZora
12-13-2013, 07:15 AM
"Only 4-5 days", yeah that's a award winning support! For being the slowest and worst possible...
holy crap!! we've fallen so low that now 4-5 days seems to be an acceptable time frame ROFL :D
gree's winning again LOL
The Toe
12-13-2013, 07:41 AM
I had the same issue, while doing an upgrade I lost my account. I reinstalled CC and became an Alex at level 1. I emailed support and 2 days later had my account back just like I lost it. Sure it was a tough two days, but it all worked out in the end. It was my fault that it happened and they fixed me completly, the only email I got back was that they had restored my account and to let them know if I had further issues, I was pretty happy all and all.