Missing maurading war ship

[Crypt]

Is it just me or is anyone else missing the maurading war ship ?
I completed the individual and faction ltq for the thanks giving event.

Raised a ticket but as usual no response

[Hawktalksl]

Yep..2 accounts same in the same faction. Both should have it, but neither do.

[StefvdS]

Same here. I got the units from LTQ and FLTQ but not for completing both..

[droffatsto50]

Two members of my faction are this way too, please give them the reward they deserve GREE!

[Harvest1969]

Same for me

[John Bidon]

Yep, also missing the combi prize. Send in a ticket. Favtion mate also missing this unit. And I have attacked several players who are also missing the unit.

[hooply Kim]

Same here, got both the siege battle carrier and advanced marauded battleship but no marauding warship. It's a big unit to lose out on and I can't understand why it didnt go to everyone who completed both missions, it took a lot of hard work to get it! Sort it out gree!!!!

[StefvdS]

Did anyone log in before the event was finished? I finished both and loggged in later to retrieve the Ship but didnt got it.
That could be the problem?

[Hawktalksl]

I didn't log back in until after the event was over. Sounds like this may be an issue.

[hooply Kim]

I had my suspicions this could be the cause, all the people in my faction who have the ship were logged in at the time but I wasn't. So does that mean we will get it later due to the game being so patchy lately? Or will we need to fight gree to get the prize?

[Infected]

I received the individual and faction units but not the Marauder War Ship... I opened a ticket...

[SRG]

I did receive the combined prize either finished both iltq and fltq. Sent a ticket in but haven't had a responce yet.

[SRG]

Sorry I didn't receive the combined prize

[StefvdS]

I had my suspicions this could be the cause, all the people in my faction who have the ship were logged in at the time but I wasn't. So does that mean we will get it later due to the game being so patchy lately? Or will we need to fight gree to get the prize?

We SHOULD get it. But we all know we have to fight gree for it ;<

[uggly]

Same here, got both the siege battle carrier and advanced marauded battleship but no marauding warship. It's a big unit to lose out on and I can't understand why it didnt go to everyone who completed both missions, it took a lot of hard work to get it! Sort it out gree!!!!

Same here...ticket sent.

[hooply Kim]

I don't think anyone has heard back from gree yet. Come on gree you're quick enough to take our money for gold so give us what we deserve please!

[StefvdS]

Bump in the road - Anyone who recieves a answer from Gree. Please share =]

[sbs2716g]

Bump in the road - Anyone who recieves a answer from Gree. Please share =]

Is there any one working today in gree?

[KaylaMW]

Is there any one working today in gree?

They did so good making money off of us, they get the weekend off.

[BoroMoo]

I sent a ticket too. Haven't heard anything yet

[Richie480]

Gree I need this unit or I want my gold back not happy 😡

[Wheeler]

The response I got was from the bot saying they are having their specialist look into it. I think they use the term specialist very loosely.

[capt]

Bump we are all missing ours too

[StefvdS]

Bump for the cause - Give us our boat! =]

[Tranq]

Had 2 faction mates not get his either. They werent present when it ended either, seems like the common thing here

[narsly]

Seems to be Gree's new policy... be on 24/7 or get lost

[Richie480]

Well I'll be contacting iTunes if that's the case n get my money back if they dnt give me this unit I'll retire n send all my reciepts to iTunes along with evidence from this forum

[Dansgek]

At least two in my faction are also missing this unit!

[Infected]

I received the individual and faction units but not the Marauder War Ship... I opened a ticket...

I was visiting my parents when the unit was awarded... same common denominator... no wifi... was not online during completion of event...

If anyone does receive the unit please reply to this thread and tell us how you worded your ticket.... Here is how I worded the ticket I opened...
----------------------------

Hi.
I received the individual and faction units for the Thanksgiving event, but not the Marauding War Ship. The other members in my faction did receive it. Please let me know what I need to do to resolve this.

mw name = infected
Level = 172
ally code = 506858278
faction code = 792-952-652

Thanks,
Wayne (infected)

INDIVIDUAL
Advanced Marauder Battleship
68000/82000 sea

FACTION
Siege Battlecarrier
78000/122000 Sea

BOTH
Marauding War Ship
165000/150000 sea

[Bubseg]

this my 2nd ticket.

where is my unit. for completing the faction and solo goals in the thanksgiving event ? i have recieved the 2 units but not the main ,

if u dont get me the unit i want all the gold back back that i have spent on this game. , if not ill be taking this matter further up with itunes

[hooply Kim]

This is the response I just received

## In replies all text above this line is added to the ticket ##
Your request (#Modern War Issue Report) has been closed. This means that the issue is being worked on now, or the issue is solved.

To review, comment and reopen the request, please respond to this e-mail.


S, Nov 30 15:59 (PST):
Hey Kim,

Thank you for contacting GREE Support.

Please restart the app a few times as if you completed the event you can find your rewards in your inventory.

Regards,
Stephen

[jb483]

Absolutely genius, my god why didn't I think of that. Bunch of idiots don't they know everyone has tried that repeatedly and don't know about the rest of you but I still don't have nor have I gotten a response.

[hooply Kim]

Yes I was mad when I got that email, I responded by saying I had been off and on the game all day and did they think I was stupid by just over looking it? Several people have not got this now so they must know it is an issue???? I also told them that I was not happy waiting all day for a response and then to finally get one that more or less said I was a twat for not seeing it in my inventory. SORT.IT.OUT.GREE!

[hooply Kim]

Just received yet another brush off. We are asking about our prize not bloody drop rates, even tho that was an issue too. I just want someone to understand what my emails are asking????????

## In replies all text above this line is added to the ticket ##
Your request (#Modern War Issue Report) has been updated.

You can add a comment by replying to this email.


S, Nov 30 16:35 (PST):
Hey Kim,

We are currently investigating the reports from our players about the drop rates in the 24-hour LTQ. We will update on this as more info becomes available, and we apologize for any inconvenience experienced in the meantime.

Regards,

Chris

[Goldfinger007]

First my faction finished the FLTQ and I got the faction unit. Then I finished the ILTQ and got that unit but no combo unit. I went to the individual goal and tapped on the line that described the prize for completing both and then I got it. Not sure what happens if time expired and you didn't tap on that line or if the sequence that you finished FLTQ vs ILTQ mattered.

[arthurs1991]

I still haven't got my unit yet I have sent in two tickets and haven't got no response I've asked for the unit and for my money back that I spent on gold for their cock up its stupid everyone in my faction has the boat except us European lot racist if you ask me -.-

[Harvest1969]

Stephen is the guy!!! I dont now if he tries to piss us of or if he is just stupid.

Hey Jonas,

Thank you for contacting GREE Support.

Please restart the app a few times as if you completed the event you can find your rewards in your inventory.

Regards,
Stephen

[hooply Kim]

I've messaged them for about the umpteenth time. It's getting bloody ridiculous now, that's over a day we have been waiting. I do not appreciate gree making me feel stupid by making me think I have overlooked it in my inventory. Gree I will not be fobbed off by your stupid responses, if it was the other way round and we owed you money for gold for example, I'm quite sure you wouldn't sit waiting while we asked you to double check your payments. Bottom line, give us our boat or you are going to have a riot on your hands!

[John Bidon]

Still no ship.................. ******* Gree. Get your ass to work.

[KaylaMW]

Hey Kayla,

Thank you for the report. We understand that there was some confusion regarding the 1-day LTQ event, and we apologize for the delayed reply.

The goal of the event was to collect items from the boss monsters that appeared in the designated area, as opposed to just killing the monsters. These items did not have a 100% drop rate. The normal "go to area" button was also disabled this event for technical reasons, but the area described could be accessed from the maps like any other area. We do apologize for any confusion caused by these changes to the "standard" limited time quest structure.

We understand that there were some issues for part of the event that caused individual steps to reset; we are currently investigating these and will update as we get more info. Thank you for your understanding.

Regards,

Stephen

[hooply Kim]

Eh? What is up with an email that just says.....dear player, after checking your account we have seen that you are indeed missing your prize and we are sorry about being such thick, inconsiderate twats, here is your boat and a vault of gold on us
I'm getting sooooo angry gree!

[Jimcam]

Noticed it took double the defeats (ie if you had too defeat enemy 15 times you had to actually do it 30 times) in order to get the reward we will see how its handled

[Zippy28]

Still no ship......nor any reply other than the auto response....hope the rest of you are having better luck

[Brizzol]

Noticed it took double the defeats (ie if you had too defeat enemy 15 times you had to actually do it 30 times) in order to get the reward we will see how its handled
This is because you needed to collect loot items and not defeat x amount of times.

[StefvdS]

Bump - Still waiting Gree

[Mr Sunshine]

Missing from my mini acct too, I assume because I had finished the LTQ with it and had switched to my main when the prizes were handed out. I just assumed it had been handed out till I saw this thread last night and checked both acct's.

[hooply Kim]

It's just ridiculous, some people have not had an answer at all and those of us that have, are just being told to check inventories and that they are looking into the drop rates. We are not asking about drop rates, regardless of how many kills it took us all to get the mission completed, we still completed it and are only asking for our ship. It's disgusting the way gree are treating their players. We shouldn't have to beg for this unit, it's not like we are asking for something we not deserve! That's nearly a whole day and a half, it's out of order!

[StefvdS]

It's just ridiculous, some people have not had an answer at all and those of us that have, are just being told to check inventories and that they are looking into the drop rates. We are not asking about drop rates, regardless of how many kills it took us all to get the mission completed, we still completed it and are only asking for our ship. It's disgusting the way gree are treating their players. We shouldn't have to beg for this unit, it's not like we are asking for something we not deserve! That's nearly a whole day and a half, it's out of order!

Totally agree!

[SwissMen]

Same story here. Got the units from LTQ and FLTQ but not for completing both..

[M1keperry]

I sent tickets with the same general reply still no unit when will we receive them could really help us fight boss.

[Niels]

I'm missing the combi unit a well.

Send in a ticket...
Respond from gree:

Hey Niels,

Thank you for the report. We understand that there was some confusion regarding the 1-day LTQ event, and we apologize for the delayed reply.

The goal of the event was to collect items from the boss monsters that appeared in the designated area, as opposed to just killing the monsters. These items did not have a 100% drop rate. The normal "go to area" button was also disabled this event for technical reasons, but the area described could be accessed from the maps like any other area. We do apologize for any confusion caused by these changes to the "standard" limited time quest structure.

We understand that there were some issues for part of the event that caused individual steps to reset; we are currently investigating these and will update as we get more info. Thank you for your understanding.

Regards,

He did not even read my ticket. Just a stupid reply.
Get your **** together gree!!! Give me my marauding warship!!!

[Dansgek]

Same as Niels at two other guys in our faction.
One didn't receive the faction unit
Niels and an other player didnt receive the combined unit.

[Richie480]

No reply yet after 4 tickets sent

[Crypt]

Still nothing, gree replied to my ticket explaining how the event works. Like I didn't already know ??

Anyway at the end of the mail they said they were investigating and closed the ticket

[Infected]

If anyone does receive the unit please reply to this thread and tell us how you worded your ticket....

[hooply Kim]

Just received my third response
Hey Kim,

Thank you for contacting GREE Support.

We are aware of this specific prize issue and we are working to resolve it as quickly as possible. I apologize for any inconvenience you may have experienced and we appreciate your continued patience!

Regards,
Stephen

[jb483]

so received the same response

[hooply Kim]

It's funny how they apologise for the inconvenience but I've spent a lot of the weekend checking emails and this thread. Also instead of enjoying my game I've been looking through inventories to see how many players have received all 3. I can't believe it's taking nearly 2 days to sort this. I'm disgusted

[SRG]

I just recieved the same responce hope they reward us with the unit soon.

[Brigalow]

Just received my third response
Hey Kim,

Thank you for contacting GREE Support.

We are aware of this specific prize issue and we are working to resolve it as quickly as possible. I apologize for any inconvenience you may have experienced and we appreciate your continued patience!

Regards,
Stephen

Essentially got the same response as well as having ticket closed? So does that mean stuff you in gree or we are working to get your unit awarded to you ASAP?

[Chris_]

I'm missing the combi unit a well.

Send in a ticket...
Respond from gree:

Hey Niels,

Thank you for the report. We understand that there was some confusion regarding the 1-day LTQ event, and we apologize for the delayed reply.

The goal of the event was to collect items from the boss monsters that appeared in the designated area, as opposed to just killing the monsters. These items did not have a 100% drop rate. The normal "go to area" button was also disabled this event for technical reasons, but the area described could be accessed from the maps like any other area. We do apologize for any confusion caused by these changes to the "standard" limited time quest structure.

We understand that there were some issues for part of the event that caused individual steps to reset; we are currently investigating these and will update as we get more info. Thank you for your understanding.

Regards,

He did not even read my ticket. Just a stupid reply.
Get your **** together gree!!! Give me my marauding warship!!!

I didn't know we was even killing monsters in MW. That sounds like kingdom age.

[Harvest1969]

Still no marauding warship. Gree this is not acceptable i burned some real cash to get this unit.
And yes Stephen on Gree support ( if you read here) i have restarted the game like 100 times.
I dont get the problen if Gree look into our inventory they will see rewards for completing both invidual and factionevent = we should have the combined reward.

[StefvdS]

Bump in the road - GREE the replies are getting annoying...

YES GREE, we restarted the app multiple times
YES GREE, we know about the drop rate during ltq as we all finished FLTQ and Individual

The people who didn't receive it logged in after the event was over. As you can see by the units from fltq and indivual it shouldnt have to take you 3 days.

[edwardinc]

I am also missing the Maurading war ship. I mailed GREEd and have rcvd no response. I'm now in the process of getting a refund of gold purchased from Google. I don't plan on dropping this issue until I have a full refund. Gree has intentionally hurt players numerous times including actually taking back units! If everyone makes plenty of noise about this change will take place. :)

[edwardinc]

Bump in the road - GREE the replies are getting annoying...

YES GREE, we restarted the app multiple times
YES GREE, we know about the drop rate during ltq as we all finished FLTQ and Individual

The people who didn't receive it logged in after the event was over. As you can see by the units from fltq and indivual it shouldnt have to take you 3 days.

REALLY GREEd! Why be so stubborn? This unit will not throw off the "delicate" balance know as MW. Just give us the ship, why cause problems for cash paying players? The now famous "FERR" left the game after spending major $$$$ to beat SUP only to reveal that SUP IS GREE! Why cut off your own head by upsetting players? There's a better game out there and I'm gonna find it!

[Crypt]

I'm beginning to think I'm not actually getting the ship. If that's case gree have lost what was a loyal customer. I've been screwed by them so many times but this is the final straw. I'll be going to Apple if I don't have the unit by tomorrow morning.

[Crypt]

Any chance of an update on this issue from a mod?

Thought not they would have to read the forum before they can reply..

[hooply Kim]

Yes, the lack of response is the worst. 3 days to get a ship, yet payment for gold is accepted in seconds. We were all relying on this ship for the war. What a disgrace gree

[DTA-HOG]

It was a holiday weekend. Give it a few business days

[Maddog11]

It was a holiday weekend. Give it a few business days
I dont buy that excuse, they were still able to ban people during the weekend

[John Bidon]

Still no ship. Hopefully we get some compensation because we are missing quite some attack now which would have come handy for killing the bosses. Come on Gree, stop counting your money or ****ting out your Thanksgiving turkey or whatever you are doing and give me my bloody ship.

[Richie480]

This is crap no thing yet from gree

[BoroMoo]

Come on Gree. Please add the ship to our inventory. You'll find mine is missing. Moo: ID#520 274 845.

[Zippy28]

So...they are aware of it, are working on it and appreciate our patience and understanding as the issue is being resolved.
HOW CAN THEY CLOSE THE TICKET IF NOTHING IS RESOLVED ?
Still no boat.

[Hawktalksl]

Still no boat for anyone?

[hooply Kim]

Still no boat, still no answer , still out of order grrrrrrr

[PRY]

I would like my missing Ship prior to war. Spent some Gold for this ship. This is why players leave. I have heard nothing from Gree.

[StefvdS]

Bump Bump. Gree it would be nice to fix this before WD..

[Niels]

Gree give us some info. You should be a shamed for not giving any info regarding the marauding warship. Can't be that hard right???

[Harvest1969]

This is totaly F..ked up Gree!! Atleast you could post here and say something.
My company allways put our costumers in first hand how about you Gree??

[Hawktalksl]

I still don't see it in my inventory, but my attack just went up by how much it should of with the ship added!

[hooply Kim]

We got it woohoo, I started another rant post so they had to listen eventually! Hope everyone else has it too!!!!

[Harvest1969]

Yes finaly i got it to.

[Brigalow]

Nothing in my inventory yet....

[Dutchie]

We got it woohoo, I started another rant post so they had to listen eventually! Hope everyone else has it too!!!! Santa came early for you. Hope bad Santa doesn't visit you and takes it away again :P

[KaylaMW]

Still nothing here yet.

[John Bidon]

Got him. Finally.

[Infected]

I want to say this because many people use this forum to complain....

This is the third time I've submitted a ticket over the past year and the third time Gree has provided the desired results...

3/3 = 100% satisfied with Gree customer service for my account...

Thank you.

[Infected]

i was visiting my parents when the unit was awarded... Same common denominator... No wifi... Was not online during completion of event...

If anyone does receive the unit please reply to this thread and tell us how you worded your ticket.... Here is how i worded the ticket i opened...
----------------------------

hi.
I received the individual and faction units for the thanksgiving event, but not the marauding war ship. The other members in my faction did receive it. Please let me know what i need to do to resolve this.

Mw name = infected
level = 172
ally code = 506858278
faction code = 792-952-652

thanks,
wayne (infected)

individual
advanced marauder battleship
68000/82000 sea

faction
siege battlecarrier
78000/122000 sea

both
marauding war ship
165000/150000 sea

got it - thank you!

[Crypt]

Got the unit with a stock response from gree about thanks for continued patience blah blah

[KaylaMW]

Anyone still waiting on the unit?

[Brigalow]

Yes waiting sent a follow up ticket today..... Closed......