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View Full Version : BONUS gold programm dont work


4emka
11-13-2013, 05:24 AM
I signed up for the bonus program, and has already been more than a month but the gold and do not overcharge.I wrote to tech support but the answer is no. Why do not you answer no to any game on the forum or by e-mail? Email newsletters on notice only comes about buying it.
HayeZeus
11-13-2013, 05:28 AM
thats what I was going to say
AlexFoo
11-13-2013, 07:17 AM
its worked pretty well for me for many months. I hope you get it addressed and fixed.
Web323
11-13-2013, 07:44 AM
When did you sign up?
4emka
11-13-2013, 10:57 AM
Web, 1,5 or maybe 2 month ago.
Why funzio cant answer??!!!
Web323
11-13-2013, 11:11 AM
Ouch, did you get your conformation email that you were entered? If so, I am sure you spent at least the minimum of $500 USD per month time frame. They owe you some gold.
4emka
11-13-2013, 11:22 AM
Yes I received the mail that I'm on the bonus program. I put the first $ 300 and after a couple of days ~ $ 250
Thief
11-13-2013, 12:23 PM
Yes I received the mail that I'm on the bonus program. I put the first $ 300 and after a couple of days ~ $ 250

First things first:

Did you purchase them in the same Calendar Month?

Secondly did you purchase in USD or another Currency?
4emka
11-13-2013, 01:10 PM
Thief,
1. Yes
2. im from Russia, in rubles. but I do put more than $ 500
Thief
11-13-2013, 01:14 PM
Thief,
1. Yes
2. im from Russia, in rubles. but I do put more than $ 500

With regards to number 1 thats good. With regards to number 2 you cant just use a currency Conversion (as that won't work)

Basically if you wanted to buy $500 worth you would have needed to buy 5 Full priced Vaults (whatever that costs in Rupees)

Also Taxes don't count towards the $500

*Note this is why they should have kept the system at Vaults and not moved to to a Dollar amount.
Tardavic
11-13-2013, 01:15 PM
Hey guys,

If you have any questions or concerns regarding the bonus program, please contact Support, if you have not already done so, and we will make sure that our bonus specialist addresses the issue.


In addition to this, there seems to be great feedback in this thread, so you can always listen to other's experience while your ticket is being looked into.

Thanks!
4emka
11-13-2013, 01:29 PM
Thief, thank you very much
but why they do not respond? and as it is now to solve this problem? I wrote to them a month ago ... I write them every week, but there is no answer
4emka
11-13-2013, 01:33 PM
Tardavic, when I send you a letter through contact support, you will not get the notification in the mail.notice to the post only comes when I buy gold and nothing else
Thief
11-13-2013, 02:20 PM
Thief, thank you very much
but why they do not respond? and as it is now to solve this problem? I wrote to them a month ago ... I write them every week, but there is no answer

As for them not responding i'm not sure? Did you try responding to an existing ticket or have you tried to send in a new ticket. Unfortunately i have no more pull in Gree than you do and i don't know their inner workings so i can't help there.

Perhaps you can send Tardavic your ticket number and he can look at the total dollar amount you spent.
Bndawgs
11-13-2013, 02:54 PM
what is the link to sign up for the program
STinger702
11-13-2013, 03:07 PM
@Bndawgs, go to "contact support" in-game.. Type in that you want to sign up for the gold rewards program.
Also use "gold rewards" for the title. Done
Bndawgs
11-13-2013, 04:03 PM
@Bndawgs, go to "contact support" in-game.. Type in that you want to sign up for the gold rewards program.
Also use "gold rewards" for the title. Done

cool, thanks for the info