Shatai
11-11-2013, 05:36 PM
Ok, so I got a new iPhone and I'm looking to transfer my KA character over. I looked into how to do it before I started setting up the new phone.
There seemed to be three ways listed in the game. Firstly, in the Help menu, they talk about doing a sync of the old phone, sync the new one, and then when opening the KA app, click "yes" to restore data and you should be right. Well, that doesn't work - I followed the sync path and there was no prompt.
Then under the "Funzio ID" button, there's an option to Transfer Game. I logged in my old device, set it up as "Old Device". Logged in on the new one, said I wanted to restore the data... tries to tell me there's no old device set.
I've logged a support request to transfer the account (the third method, if you've "lost" your old device), so hopefully that'll work. My gripe is - why have the other two options available if they don't work? Take them out of the game and simply say "to transfer an account, log a support request with these details."
Vent done :)
Addendum:
I logged a support request to transfer my account on another game I play. In KA terms, they ask you to set up the app on the new device and send the invite codes for your old and new devices - that's it.
The email saying my request had been received is stamped 8.55am
The email saying my account had been transferred is stamped 8.58am.
That's THREE WHOLE MINUTES - and yes, my account for that game is successfully transferred, I've checked.
There seemed to be three ways listed in the game. Firstly, in the Help menu, they talk about doing a sync of the old phone, sync the new one, and then when opening the KA app, click "yes" to restore data and you should be right. Well, that doesn't work - I followed the sync path and there was no prompt.
Then under the "Funzio ID" button, there's an option to Transfer Game. I logged in my old device, set it up as "Old Device". Logged in on the new one, said I wanted to restore the data... tries to tell me there's no old device set.
I've logged a support request to transfer the account (the third method, if you've "lost" your old device), so hopefully that'll work. My gripe is - why have the other two options available if they don't work? Take them out of the game and simply say "to transfer an account, log a support request with these details."
Vent done :)
Addendum:
I logged a support request to transfer my account on another game I play. In KA terms, they ask you to set up the app on the new device and send the invite codes for your old and new devices - that's it.
The email saying my request had been received is stamped 8.55am
The email saying my account had been transferred is stamped 8.58am.
That's THREE WHOLE MINUTES - and yes, my account for that game is successfully transferred, I've checked.