Game transfer trouble

[Padabatrat]

I know Gree aren't the best at getting back to customers but I've been waiting over a week to get my game transferred to my new handset, apart from the initial contact and a few replys I've had nothing, last contact was to get my new game to level 2 I've heard nothing!!! Should I pester them or be patient? I'm not a casual player and have sadly spent a small fortune on the game surely gree wants to keep their customers happy?!?!

[Tardavic]

Hello there,

We can ensure you that as long as you have submitted a ticket to Support, that your account will be restored.

We apologize that it may have taken longer than expected for someone to respond back to you, but we will make sure that your issue is addressed in a timely manner.

Thanks!