Mods please HELP!

[Mr Gunny]

**Issure resolved. Thank you Gree.**

My faction leader spent two vaults to complete the Project Gunrunner LTQ and FLTQ, but did NOT receive the SR-71 Raven! He finished the individual prestige and helped the faction get the faction prestige and has the units to prove it.

I personally searched his inventory, and he has the Water Dazzle Battleship for completing all individual goals on normal, the X-200 Prototype Soldier for completing all individual goals on prestige, the HM Carriage M8 for completing all faction prestige goals on normal, and the Krzesiny 28 for completing all faction goals on prestige. The only unit he is missing is the SR-71 Raven.

As you can see from his inventory he has completed all goals necessary to receive the SR-71 Raven, but every time he sends in a support ticket he is told that he did not complete the faction prestige goal. Obviously this is impossible since he has the Krzesiny 28 unit in his inventroy for completing it. Furthermore, myself and dozens of others personally saw him in the faction when the faction prestige goal was completed.

I have included screenshots of the previously mentioned units in his inventory below. You can check his inventory for yourself to confirm that he has them. This is clearly some kind of mistake or glitch, and support has been unable or unwilling to help thus far. I am hoping one of the moderators here will be kind enough to have a look at the evidence provided and be able to aid him in obtaining the unit he earned. His name, invite code, and the support ticket number can be provided upon request, since it is against TOS to post it here.

http://i270.photobucket.com/albums/jj90/matt_e_kim/c40afc32-dc8d-4ce4-9d50-5be60d04a604.jpg
http://i270.photobucket.com/albums/jj90/matt_e_kim/e81a27e3-fb58-4ac6-a7cd-ba044f23d593.jpg
http://i270.photobucket.com/albums/jj90/matt_e_kim/88028d4d-212e-41a2-925a-c26b895a49d3.jpg
http://i270.photobucket.com/albums/jj90/matt_e_kim/65b2658f-d75c-412a-ad85-c30282898471.jpg

[Thunder Child]

Mr. Gunny is refering to me - and I'm sure I can mention my own name and invite number:

Thunder Child - 554164644; I have two ticket numbers I can provide

A little over 12 hours after the end of Project Gunrunner, I am onto my second ticket and have sent a dozen emails about this.

So far I have been told (in order) that I didn't complete the faction portion (I did and have the units to prove this above) and then that somehow I logged out just before the end of the event and logged back in just after it was over, and so missed getting the SR-71 Raven.

Quote:
"With your case, I was able to review our data and see that you had actually left the game shortly before the event ended, which the event ended at 11AM on 11/7/2013, and then returned just as when the event had ended."

A whole team can vouch that this was not the case; MOREOVER, I live in South Korea and was fast asleep at 4am local time when the event ended.

Finally, Mods, you should know that a second member of my team has also not been awarded this unit in exactly the same circumstances; his ticket has not yet even received any attention; I'm sure he'll be along here soon himself.

It's a lot of real money to spend to be given the runaround like this from people who clearly are not properly reading the emails I am sending and will continue to send.

[leelewy]

I can also confirm I was in REG at the same time. Player id 931448663. A breach like this on top of recent scandals brushed aside is seriously making me question my commitment and gold spend in this game.

[yangs]

Gree please, I thought someone will not leave the faction when he/her pursuit the unit and use their money to get the unit, and back in after the event end, after use a lot of gold, not make sense to me.
so please fix it ASAP

[Thunder Child]

To be clear - at no point during the FLTQ did I even once leave the faction.

[Mr Gunny]

The idea that a player can spend large amounts of gold and complete all the goals publicly listed to receive a reward, and then be denied that reward, is extremely disconcerting. A breach of trust like this, besides have legal implications, would make many players very nervous about spending money/gold in the future, for fear that they may not get what was promised to them. I can understand that mistakes happen, but to refuse to acknowledge and correct that mistake in the face of overwhelming evidence is not acceptable. I remain an optimistic person and dearly hope that this is all a misunderstanding. This is why I have posted this plea to you here on the forums.

[WILDSTAR]

it doesn't make sense why they do this. it happened to me and i sent them a ticket. their reply is the same that i didn't complete the event. i replied back together with all attachments that i did finished the LT. i hope they fix this issue as soon as possible.

[PussNBoots]

I'm writing on behalf of THUNDER CHILD, a fellow faction
member, who, like myself, finished both individual and faction prestige
LTQ's in gunrunners. He; however, did NOT receive the reward for
completing both. (SR 71 RAVEN)

I know that it was rewarded, as that I received mine.

This player is a dedicated, consistent player, with whom GREE has greatly
benefitted from financially. Without gold buying players, there would be
no MODERN WAR! There would be no GREE!

If this is how Gree continues to treat the players that spend "real" money
on their games, expect a backlash. NO ONE wants to spend time and money on
a game that doesn't payout what was rightfully earned.

We may as well lose our money in a casino....at least there we would get
free drinks!

I trust that you will look into this matter, and do what is fair and just.

Sincerely,
PussNBOOTS

[Tate]

To the Mods and tech support,

As the Leader of Ranger Elites Guild, which Thunderchild was a member of for the duration of the FLTQ in question, I can state unequivocally that TC was never removed from the Faction, nor did he leave at ANY time during the event prior to REG completing all of the goals as required.

I would submit that possibly there is a problem with how you are tracking his membership since there is no question that there have been numerous problems with members not showing up in the member lists, members being bumped form Factions and Guilds in KA, since Gree's shutdown for "maintenance" this past weekend.

I respectfully request that you take a serious look at your records, and the units in TC's inventory, to ensure that he receive the appropriate Top unit, which he has earned!

Also as TC mentions, there is at least one more member of REG that is also missing his Top unit after spending approximately an equal amount of $$$ to achieve your imposed goals. I'm sure that we will be following up for him soon as well.

Tate
Founder/Leader
Ranger Elites Guild.
538-238-667

[Mc K]

Please take a closer look at this situation. I am the other member of the same faction that this happened to. I also have the X-200 protoype solder and the kresinsy 28 in my inventory, but no SR-71 raven. I never left the faction at any time during the event and was still in it when I turned MW back on. I spent over three vaults on this one event alone. There is no reason for us to leave before receiving the prizes after all that money spent. Since it happened to at least two of us in the same faction, another reason has to be behind this error.

[Romaro]

wow, just curious if we have different time and result between Gree with the player, first my wife's account with different WD rank and now this, OMG

[mickymacirl]

Happened to me a few LTQ's ago as well and never got the unit even after proving I had completed the goal.

I hope you get ur units TC and Mc K.

[HGF69]

Just a thought, this isn't linked to when pkayers found themselves out if their faction last week after the downtime??

[Thunder Child]

Didn't find myself anywhere; all I know is that I went to bed IN FACTION and we were 13/15 final faction prestige mission (I had already finished Individual prestige many hours earlier), I wake up IN FACTION, the event is over and I have the faction prestige unit to complete the four units BUT NO SO-CALLED 'wrap-up' unit.....

And yet I'm told by Support that I somehow dipped out of my faction in my sleep at the critical moment and then jumped back in after it was all over, still asleep!

I really want an answer and I REALLY want the SR-71 Raven I spent 3000 gold on and invested so much time and energy to get...........

[Tanner]

Team Gree,
TC and Mck were both in faction for The duration of The quests. Having seen both of their inventories, I'm left to wonder whether I should spend anything?

Are the game servers malfunctioning in a way that caused us to miss units we are supposed to be awarded? I wonder who will miss out next time?

Even MMIRL didn't receive one, in the same manner; he's PUN and if they can't get stuff fixed, who can? Is this just the future of the game? I suppose your actions will indicate whether you have any idea where or what the problem is and whether the game will remain playable.

Time will tell

[CJ D]

I sincerely wish you all the best of luck with this....but the track record isn't good. I've seen several stories like this now since the advent of the fltqs. Have yet to see one person say it was rectified. Which begs the question what will it take for guys to kick the habit of gold spending. Please understand that I am not one of the guys who says anyone is dumb for spending money on a game, etc, etc. Just that there has to come a point when collectively we say enough is enough.

[BSG123]

I really want an answer and I REALLY want the SR-71 Raven I spent 3000 gold on and invested so much time and energy to get...........

You played a chief organizer during that LTQ, and that role helped secured completion. Without the TC pressure, who knows what could have happened!

[Luuzer]

And yet I'm told by Support that I somehow dipped out of my faction in my sleep at the critical moment and then jumped back in after it was all over, still asleep!


The force is strong with U my son

[Web323]

Bumping to keep at top. Both players are heavy gold players and deserve what is rightfully theirs.

[Allday]

That sucks, I hope you get the unit.

[Web323]

...........Bump........

[Tardavic]

Hey guys,

We are currently having Support look into this. We would appreciate your patience and understanding while this is undergoing review.

[Twist of Cain]

Hey guys,

We are currently having Support look into this. We would appreciate your patience and understanding while this is undergoing review.

Agghhh! The Kiss of Death

[Juan V]

Once you award these players the unit that is rightfully theirs, please pass on the root cause to the incompetent liars that make up your support team so that other players this happened to dont get rejected again.

Players should not have to resort to forum threads because of incompetence at your end.

[Web323]

Agghhh! The Kiss of Death

Yup.......

[Tanner]

Once you award these players the unit that is rightfully theirs, please pass on the root cause to the incompetent liars that make up your support team so that other players this happened to dont get rejected again.

Players should not have to resort to forum threads because of incompetence at your end.

don't call me a prophet, but here's how this thread will go down.

Lock
we repost a dozen times
problem "solved."

[Thunder Child]

Tardavic, I welcome your input and hope that this will indeed be resolved.

In the meantime, this excerpt from my latest response:

"The event starts and ends at a specified time and date, so you must complete the event accordingly, but you could have jumped across guilds or have left the game.


If you leave the game and then return, you have to keep in mind that you need to be in a guild in order to complete the guild requirements, and we are able to track your progress via the goals completed. If you hop guilds, which we advise you not to, you have the chance of missing out on earning the reward from that part of the event."

Fair warning to all that faction hopping may soon be a thing of the past.

HOWEVER, I reitterate that in my case there was no hopping, quitting, dropping out or any such action that took me out of REG for even a fraction of a second - I joined at the beginning of the event and left several hours after the completion of the event.

[Mr Gunny]

Hey guys,

We are currently having Support look into this. We would appreciate your patience and understanding while this is undergoing review.

Thank you for responding to this thread. Hopefully this can finally be resolved.

EDIT:


HOWEVER, I reitterate that in my case there was no hopping, quitting, dropping out or any such action that took me out of REG for even a fraction of a second - I joined at the beginning of the event and left several hours after the completion of the event.

As I said in my original post, myself and several dozen other players can confirm that Thunder Chid was in the faction for the entire duration of the event. He did not leave at anytime.

[Mr Gunny]

To put this very simply, Thunder Child completed both the individual event (prestige and normal) and the faction event (prestige and normal) just like myself and many others in the faction, and while we got the prize, he did not. He did nothing differently than we did, so any excuse for him not receiving the unit is invalid.

[Allday]

Gree support needs to stop sending scripted responses. They should address each problem on a case by case basis, and not look for the easy way out. Unfortunately this is how most companies work. I have been tier 3 support in the past, 25% of the tickets that reached me could have been resolved by tier 1.

Unfortunately tier 1 support is typically bad.

[Thunder Child]

Persistance, common sense and a lot of support from many, many good people finally paid off - the SR-71 Raven is in the Thunder Hangar!

Thank you Gree Mods / Support for acknowledging a problem exists AND doing something about it; faith restored.

Even bigger thanks to Little Bravo and REG crews - you are the best!

[Mr Gunny]

Thunder Child and McK have both finally received their prizes. Gree acknowledged their mistake and have put forward a fix to prevent this from happening again. Thank you Gree for coming through and correcting the mistake. As Thunder Child said, this will go a long way toward restoring faith in the game.

[Mc K]

Huge thanks to Thunderchild for paving the way for my SR-71 raven. REG and LB crew appreciate all your support, you all the BEST team mates.

Gree thank you for taking a closer look at the problem, fixing it and supplying a fix so it hopefully won't happen again. Definitely a step in the right direction.

[Tee]

Ahhhhhhh, I do like a happy ending! :)

[Hector!]

I had the same problem, but when i woke up this morning i found out that Gree solved the problem!
Thanks Gree for fixing it!

[deaddan]

congrats!!!! i'm glad you got what you worked so hard for :) sorry you had to go though all this trouble to get it :(

[Elite Enforcer]

Glad you guys got rewarded. Money spent and time should be rewarded always. Glad to. See gree stepped up to the plate.