People's Front of Judea G
11-05-2013, 12:24 PM
I would like to ask the Gree moderators to please explain what it is they do when questions of hacking are raised. As a game where people spend real money on imaginary results, I'm sure they would understand that people like to believe it is a level playing field, that no one group gets preferential treatment. That people get naturally uneasy when accusations of hacking appear to be covered up or shut down and deleted without any reason given by the moderators.
So I'm writing this letter, ironically, to give the moderators a platform to reassure their loyal gamers that things are being taken seriously, to reassure that steps are taken when highlighted - regardless of the means that it is brought to their attention - be it email, in game ticket, or a forum post.
A point for the moderators to consider is that possibly people take to posting their suspicions on the forums because they feel frustrated at other avenues of reporting, that their concerns are NOT being taken seriously. People expect value for money, and transparency in what their money buys them.
If this post gets deleted, as have others, then I for one know how these matters are treated at Gree.
Please moderators, reassure your customer base. Silence in this matter is not., for once, golden.
So I'm writing this letter, ironically, to give the moderators a platform to reassure their loyal gamers that things are being taken seriously, to reassure that steps are taken when highlighted - regardless of the means that it is brought to their attention - be it email, in game ticket, or a forum post.
A point for the moderators to consider is that possibly people take to posting their suspicions on the forums because they feel frustrated at other avenues of reporting, that their concerns are NOT being taken seriously. People expect value for money, and transparency in what their money buys them.
If this post gets deleted, as have others, then I for one know how these matters are treated at Gree.
Please moderators, reassure your customer base. Silence in this matter is not., for once, golden.