Stuck in no guild land

[Dogs Pizza]

after jumping around for the raid boss event I went to go home to my guild and cant get back in. In fact i can not get in any guilds at all. When i send a request to join everyone gets a message saying I am already in another guild even though I am sitting out in the cold. Once I saw the problem i tried applying to a bunch of guilds and cant get in anywhere.

MOC, I sent you a request as you guys seem the most active on here, try to accept Tris and see if it works. Maybe you guys have a suggestion on how i can fix this problem Thanks!

[Iron Maiden]

have you been able to rejoin yet? I have a member that shows a list of another guilds members but he cant leave or join any guild.

[Dogs Pizza]

No, I am still stuck in no mans land. I tested it and created my own guild, but I still can not join any other guilds.

[Áed]

One of our guild mates has the same issue, we cannot see him, but his screen shows he is in our guild, I heard there are others..

[Jnsolberg]

I have the exact same problem with one of my games. When I press the guild button, I get a little info. I can see members, I can see applicants. I am not on the member list. There is no chat button. I can't leave the guild. My guild mates can't see me. My chalices showed on the guild quest under ex-guild member. When I got another chalice, that number went up. The guild completed the chalice quest, but I didn't get the last 3 units. I got the first 2 units before I tried to change guilds.
I sent in a ticket with screen shots, but did not get any response other than we are very busy......
I asked for the last 3 chalice units.
Gree....are you listening? This is obviously another system bug. Please respond and help!

[Zenobia]

Sorry, tried to accept you but I, too, got the message you are "already in another guild." Hope you sent a ticket in and it gets fixed ASAP.

[Iron Maiden]

I have the exact same problem with one of my games. When I press the guild button, I get a little info. I can see members, I can see applicants. I am not on the member list. There is no chat button. I can't leave the guild. My guild mates can't see me. My chalices showed on the guild quest under ex-guild member. When I got another chalice, that number went up. The guild completed the chalice quest, but I didn't get the last 3 units. I got the first 2 units before I tried to change guilds.
I sent in a ticket with screen shoys, but did not age any response other than we are very busy......
I asked for the last 3 chalice units.
Gree....are you listening? This is obviously another system bug. Please respond and help!

this is exactly what his shows.

[Dogs Pizza]

Gree, please help, its very cold out here. Ticket# 1073544

[Rastlin]

Tris, let us know if you ever want to apply for real. :) I hopw GREE get's it fixed for you, sorry we couldn't help.

[Ithilithiel]

Dear Sirius, this seem to only take place after the server update ... The game still seems glitchy as hell... . the "QUIT guild " option seems broken... Please look into it now for the guild wars are coming! My case (request #1069243)

Another thing about it is, I am missing all the guild drops for the guild quest! Where's that chalice wyrm and the chalice dragon 20percent stats boost you are hiding!

[Chups Crow]

It's time to start your own guild for the moment.

[Jnsolberg]

I tried to start my own guild, but I was told I had to leave my current guild first. Which I am unable to do.
Ticket 1073626

[Chups Crow]

Ok....that sucks. Gree help this guy.

[the_bob]

We have a member who is locked out as well.

[Borg]

A guild mate of mine is also stuck in guild limbo. She can see limited info about the guild, her chalice registers in guild count but under the name Ex-Guild Member. She can't create, leave or join any guild. Gree, if you are listening, she has been a regular paying customer for a very long time. If you don't fix this soon, you are going to lose this good customer!!! If she quits this game, a bunch of us paying customers will follow suit!!! PLEASE FIX THIS ASAP!!!!! :mad::mad::mad:

Ticket #1071767.

[bigex123]

I am having the same problem. I fricken missed out on all of the prizes. It sucked and I have sent 3 emails to support and they haven't got back to me yet.

[DragCro]

One of my members have the same issue,ticket number: (request #1073248)
Please fix this fast,thanks

[Dogs Pizza]

I am able to create guilds, just not join others. Ticket sent earlier. if no response by tomorrow i will start to worry as the war is coming up.

[Greybeard]

Have to see which guilds you were in that might still show you on their roster. Guild leader has to boot you. Then you should be free to join guild of your choice again.

[Warriorjs]

Have to see which guilds you were in that might still show you on their roster. Guild leader has to boot you. Then you should be free to join guild of your choice again.

Afraid didn't work for me. Don't come up on the roster of last guild. Missing units from guild quest and also stuck in limbo. Ticket ref 1073800.

Seems a few on here having same problems...some communication from Gree at least acknowledgment would be assuring?

[Pacoj67]

I have the same issue... XaviGalf TKT
Stuck in Lara land!
Request 1073518
👎

[echus14]

I have the same issue... XaviGalf TKT
Stuck in Lara land!
Request 1073518
��

If you mean Lara Croft, that's not a bad place to be ... just stay close in case one of those mobs gets you! LOL

[cheetah]

Hard close app

[Master Stormzs]

Seems like the sever update had some less than desirable results....if ANY of the mods (CJ, Sirus, Assualt&Batterty, etc...) could let us KNOWN anything that would be a good start, as I'm seeing issues in CC as well...silence isn't a good sign from the mods

[uashsar]

Hard close app

This is not a client side issue!
One of my minis have the problem as well.
GREE - war is coming.... (ticket #1069116)

[Warriorjs]

This is not a client side issue!
One of my minis have the problem as well.
GREE - war is coming.... (ticket #1069116)

Gree is there an update on this issue yet? Any comms or even an acknowledgement of the issue please?

[Jnsolberg]

Like most of us here, I play this game for hours every day. Why is it when we have a major problem, Gree couldn't care less and just ignores us. Makes me wonder why I devote so much time and money to this game.
Gree...can't you at least talk to us and acknowledge the problem and let us know what you're doing to fix this issue?

[Warriorjs]

Like most of us here, I play this game for hours every day. Why is it when we have a major problem, Gree couldn't care less and just ignores us. Makes me wonder why I devote so much time and money to this game.
Gree...can't you at least talk to us and acknowledge the problem and let us know what you're doing to fix this issue?

Has anyone had their ticket updated?

[P4TR1C14N]

1. Don't jump and you don't have the problem. The game was not designed to anticipate jumping... Or did we forget that aledy :)

2. Keeping silent is the easy way and we know gree always keeps silent if things go wrong.

But serious now... Nowadays these fora only contain threads for issues, bugs, bad customer service. Where is the time this was a player community where game tactics etc were discussed.

It says a lot on how the game has evolved imho.

[Warriorjs]

1. Don't jump and you don't have the problem. The game was not designed to anticipate jumping... Or did we forget that aledy :)

2. Keeping silent is the easy way and we know gree always keeps silent if things go wrong.

But serious now... Nowadays these fora only contain threads for issues, bugs, bad customer service. Where is the time this was a player community where game tactics etc were discussed.

It says a lot on how the game has evolved imho.

First point is irrelevant really with all due respect. If it was designed like that you wouldn't be able to do it. However your second point is well made really and it's due to customer service, poor communication and amount of bugs that affect the game

[P4TR1C14N]

First point is irrelevant really with all due respect. If it was designed like that you wouldn't be able to do it. However your second point is well made really and it's due to customer service, poor communication and amount of bugs that affect the game

My first point is more ironic, but its valid. Gree never expected this when they designed it. It was a workaround solution by guilds to cope with the too difficult events. And let's be honest... There is so much in this game that shouldnt be possible, but still is...

I hope your issue is solved quicky nevertheless.

[Warriorjs]

Thanks P. Me too

[Karatefrog]

I have the exact same problem with one of my games. When I press the guild button, I get a little info. I can see members, I can see applicants. I am not on the member list. There is no chat button. I can't leave the guild. My guild mates can't see me. My chalices showed on the guild quest under ex-guild member. When I got another chalice, that number went up. The guild completed the chalice quest, but I didn't get the last 3 units. I got the first 2 units before I tried to change guilds.
I sent in a ticket with screen shots, but did not get any response other than we are very busy......
I asked for the last 3 chalice units.
Gree....are you listening? This is obviously another system bug. Please respond and help!

I experienced the exact same problem and sent in a ticket with screen shots as well... I also received the same reply. It should also be noted that I was not jumping guilds, but merely trying to get my new character into one.
GREE, this needs to be fixed quickly and compensation for units lost provided!

[Dogs Pizza]

I was sort of able to get back into my guild. I now can see requests and the member list, but do not show up on the members list. No one can see me in the guild and I cant leave the guild. I still have the tabs to create a guild, join another guild etc, but when i click on them i get a message telling me I need to leave my guild to join another. I am my guilds GG and now since they cant see me they will have to select another one, I am also the high scorer most wars so if I can not fight they will lose a lot of points and I will lose all of the war bonuses setting me back. And after all of that is said, Gree will lose the 3-4 mountains I spend each war... Maybe bringing up the money will get someone to take note...

[Ithilithiel]

Hi guys,

got a reply from Gree regards the current situation...

I'm sorry to hear that you have had this experience. There was a server issue related to daylight savings which was responsible for the guild removal. This matter has been addressed and corrected, and should not be an issue in the future. At this time, the Support Team does not have the ability to restore guild points and contribution records. While we understand your concern, this is not a matter for which we are providing units, credits, or other compensation.

[Warriorjs]

Hi guys,

got a reply from Gree regards the current situation...

I'm sorry to hear that you have had this experience. There was a server issue related to daylight savings which was responsible for the guild removal. This matter has been addressed and corrected, and should not be an issue in the future. At this time, the Support Team does not have the ability to restore guild points and contribution records. While we understand your concern, this is not a matter for which we are providing units, credits, or other compensation.

Right so they think this is fixed? Great!!!!

Oh wait, it's still not fixed. I'm still in limbo.

[Dogs Pizza]

I have not received a response from Gree yet and I am still stuck in the weird limbo room of the guild.

[Ithilithiel]

Right so they think this is fixed? Great!!!!

Oh wait, it's still not fixed. I'm still in limbo.

Same as well... Their answer is equivalent to not answering... But then again... I never held much hopes on the matter...

[Warriorjs]

I've sent them some screen shots hopefully they might be able to get further info from them

[Lord Vyper]

Same problem in my guild... Two members are stuck in the nowhere and no answer from gree yet....

[Belcar]

Gree, Gree, what can you do?
Some of our members are stuck in the poo!
Unable to join, unable to leave,
When do you think you will give them reprieve?
So it seems once again there are bugs around time,
I appeal to you please, through the medium of rhyme!

[Valid or]

Hi guys,

got a reply from Gree regards the current situation...

I'm sorry to hear that you have had this experience. There was a server issue related to daylight savings which was responsible for the guild removal. This matter has been addressed and corrected, and should not be an issue in the future. At this time, the Support Team does not have the ability to restore guild points and contribution records. While we understand your concern, this is not a matter for which we are providing units, credits, or other compensation.
A issue with daylight savings, it's y2k all over..wht they get some very old IBM parts on clearance to use in the servers, and now have date and time issues that locks some people out of guilds...

[Dogs Pizza]

Gree replied to my ticket (that i sent several hours later) about not getting the 20% boost from the box unit but still no response to my ticket about being stuck in guild limbo land. I hear a couple RK are also stuck in limbo, maybe that will get Gree to do something...

[CJ54]

We're working on unraveling this one right now. I don't have an eta, but we will get it sorted as soon as possible.

[Dogs Pizza]

thank you for the response CJ

[kavveng]

The problem isn't cuased by jumping to other guilds. I left my guild to sell some buildings for upgrading the witch lair. Upon trying to rejoin got stuck in limbo. The problem again relates to bad programming. If the devs are currently looking into jumping into other guilds as being the problem, they would be looking in the wrong place.

By the way, I wasn't able to upgrade the witch lair. No guild bonus in limbo land. I'm also not seeing the unit my guild received in the mystic chalice quest. I got the spash screen of guild completion of each unit, but nothing in my inventory. Not happy...

[Greybeard]

The problem isn't cuased by jumping to other guilds. I left my guild to sell some buildings for upgrading the witch lair. ..

Does that work? Do you get full (half) price for the building? Gonna have to try that next time. (I sold a few of mine too but didn't seem to get much for them)

[Ithuriel]

Hi. My problem is same :/ im out/ in on a half way. I tried help other guild but when i accepted the request my char is stucked. I cant leave but when i check in my profile i see i dont have a guild but when i try join to the guild i saw im a member in a other guild. If u need i can upload any screenshot.
I hope this problem will be fixed;)
My char name is : Ithuriel
Id:830671598

[Dogs Pizza]

Ithuriel,

send in a ticket about it.

[Lord Vyper]

Please help!
Two of our guild members are stuck in the nowhere. Ticket #1075345 and #1076647
We need them for the Chalice quest and for battle (one is our founder)
We really need to know what to do!

[Styles / Viper Rogue]

Not too worried about the prizes that I lost on the quest but need to get into guild properly for WAR.
PLease help Request #1073648

[Ithilithiel]

This really gets my goat ...

Follow up response from GREE

"Thanks for the feedback.

We always appreciate hearing our players' comments and suggestions, as that is how we improve for the future. Though I'm unable to give a timeline or a guarantee that your feedback will be implemented, I will make sure that the team receives your information. I apologize for any inconvenience you may have experienced and we appreciate your continued patience!"

I have had this same canned response for almost every issue without an answer.

CJ, please advise -

It's irrefutable like all other ILTQ, this current predicament and the corresponding effects are due to issues from server side ... I think it's only fair that what was lost be returned, what was wrong to be righted.

Moving on, we need an answer for this two issues:

A) release from limbo
b) return of missing units

1/5 Chalice Thaumaturge 1,530/3,060 (Magic)
2/5 High Mage of the Chalice 4,973/2,678 (Magic)
3/5 Monk of the Chalice 10,099/8,263 (Infantry)
4/5 Spirit Hunter 21,422/44,884 (Infantry)
5/5 Chalice Wyrm 72,937/39,274 (Beast)

Appreciate your assistance on the matter...

Thank you

[BillyGates]

Is it safe to go outside?

I'm cowering in my current guild wanting to leave but in fear I'll be locked out for war.

Was this a one-time event that affected a relatively small number of people?

Have other people been moving between guilds/creating new guilds without problems?

[Toddiekska]

CJ and others,

There are many issues with this game as mentioned previously. Some are more important than others. I, for example, created a guild for my mini and achieved several bonuses. He completed the first part of the guild quest and was booted from the guild, ha ha. I've given up on sending a ticket since it really doesn't matter and I don't want to have to wait for a long time. It is what it is.

With other's being kicked out of the guild and in limbo, YL having his account reset, and many more issues CJ, we are really looking forward to help on outstanding tickets and bugs in the game. It appears to be a vicious cycle, for which some cannot handle it anymore. Please look into solutions such as:
beta testing,
OR further beta testing,
having more programmers available and head issues off at the pass,
give customer service a time-frame to respond and look into issues, etc.

Honestly, how about shutting the game down for a week or two, iron out the issues and start it up again? I know some will respond with $$$, but for the sake of the game and retaining customers please change the normal routine.

Insanity: doing the same thing over and over again and expecting different results. - Albert Einstein

[CJ54]

This really gets my goat ...

Follow up response from GREE

"Thanks for the feedback.

We always appreciate hearing our players' comments and suggestions, as that is how we improve for the future. Though I'm unable to give a timeline or a guarantee that your feedback will be implemented, I will make sure that the team receives your information. I apologize for any inconvenience you may have experienced and we appreciate your continued patience!"

I have had this same canned response for almost every issue without an answer.

CJ, please advise -

It's irrefutable like all other ILTQ, this current predicament and the corresponding effects are due to issues from server side ... I think it's only fair that what was lost be returned, what was wrong to be righted.

Moving on, we need an answer for this two issues:

A) release from limbo
b) return of missing units

1/5 Chalice Thaumaturge 1,530/3,060 (Magic)
2/5 High Mage of the Chalice 4,973/2,678 (Magic)
3/5 Monk of the Chalice 10,099/8,263 (Infantry)
4/5 Spirit Hunter 21,422/44,884 (Infantry)
5/5 Chalice Wyrm 72,937/39,274 (Beast)

Appreciate your assistance on the matter...

Thank you

I'll talk to Support about that response. The missing units are something separate though. Please feel free to reply to the ticket and ask for the ticket to be escalated.

[JessJess]

CJ, could we get an update on the guild limbo issue, please? I've been stuck for 48 hours.
Thank you!

[Dogs Pizza]

I dont even have a response from support yet about this issue. War is coming up and many of us are stuck, this needs to be fixed now.

[Jnsolberg]

Me too CJ. I've not even gotten a response after 2 days
(request #1078424)

Nutty Squirrel

[CJ54]

Okay, good news. We have a fix for this. It has to be done through support. We have multiple people running through our KA reports today working on getting people who reported this fixed up.

The fix will boot you from all guilds, and you will have to reapply to any guild you want to join after we fix you up, but the problem should not reoccur.

[JessJess]

Thank you for the update.
This fix is done on an individual basis?
What is the timeframe we should be watching out for?

[bigex123]

Thank you. I have been stuck there for about 2-3 days now. Please do it soon or can u push back the war please. Thank u for getting back with us tho. I appreciate it.

[bigex123]

But how will it work(developer). It says I am not in a guild but I am stuck in the home screen and that's it. I can't create a guild because it says I am in a guild. But on my profile page it says I am not in guild.

[JessJess]

CJ, Carmen: thanks for the help! I'm out of limbo! :)

[CJ54]

But how will it work(developer). It says I am not in a guild but I am stuck in the home screen and that's it. I can't create a guild because it says I am in a guild. But on my profile page it says I am not in guild.

Here's what to do: You send a ticket in to support saying exactly what you said in this post. The support agent will clear the issue for you, which will remove you from all guilds. Then you either apply to a guild you want to join, or can make your own if that is what you would like.

[JessJess]

Only issue after being let out of limbo: when officers go to accept, a pop up declares that I've already joined another guild. So, not quite fixed. Close, though.

[bigex123]

Thank u for getting back. I sent a ticket and the #is 1081030.

[bigex123]

I also talked to guild leader and asked her if she can see me on the member list and she says no. So basically I am a ghost on the front page of my guild.

[Warriorjs]

Yea thanks CJ at least we know that it's now a known issue and you are working on to resolve.

[Dogs Pizza]

hopefully they get to all of our tickets soon. Well mine first, dont really care about the rest of you... :p

[Styles / Viper Rogue]

Thanks for the update CJ.

I hope it can be sorted before the war starts and all guilds are locked down

(request #1073648)

[bigex123]

hopefully they get to all of our tickets soon. Well mine first, dont really care about the rest of you... :p

I just hope they fix it soon so none of us have this problem.

[CJ54]

Okay, slight wrinkle. We have some reports that the fix is working for some people and the fix is not working for some people. The engineers are troubleshooting that second one, so if you've gotten a message back from support and you are still seeing the issue, hang in there.

[Pacoj67]

CJ my ticket is 1073518 from monday!
Not one single answer yet!!!
Please escalate internally
😥

[Warriorjs]

Okay, slight wrinkle. We have some reports that the fix is working for some people and the fix is not working for some people. The engineers are troubleshooting that second one, so if you've gotten a message back from support and you are still seeing the issue, hang in there. haven't had either yet, so thanks again for the update

[bigex123]

Ok. I will hang in there. Thanks CJ54 for the response. Also my ticket number is 1081030

[bigex123]

NEVERMIND CJ54. Thank you so much!!!!! It is fixed😃😃😃. I am so happy now. I now love u again gree.

[Dogs Pizza]

I see people getting help, so I am keeping my hopes up.have not seen a change yet but staying optimistic

[bigex123]

Don't give up dog. It took me 3 days for it to get fixed. Keep trying tho

[ShagRanger]

CJ,
We really appreciate your postings keeping us informed. One of our guild members is still having issues. Her screen shows she is in our guild, but she does not show up on our member directory nor does she see herself. She does not have a chat button. Ticket #1071767

Thanks CJ

[JessJess]

Still having the same problem with not being allowed into the guild because it says I'm already in another guild (I'm not).

[CJ54]

Okay, so we remotely loaded up some of the accounts that were still having issues after we applied a fix, and we didn't see anything. Which means this is potentially device-local.

What that means is, if you have contacted us and we sent you back a response saying that the issue should be cleared now, and it isn't: try a delete and reinstall from the app store, which should clear the client-side bit. If that still doesn't help, let us know. EDIT: If you haven't gotten a reply back from us yet on your ticket, don't do that yet. We need to first remove all guild connections from your account.

[Ithilithiel]

I'll talk to Support about that response. The missing units are something separate though. Please feel free to reply to the ticket and ask for the ticket to be escalated.

Dear CJ, Thanks for the reply! I was practically dying inside since Sunday ! My faith rest with you ! While the issue has not been closed yet... At least I know that a solution is close at hand!

[JessJess]

Thanks, CJ. Tried the delete and reinstall. Still showing the same issue. What's the next step?

[CJ54]

Thanks, CJ. Tried the delete and reinstall. Still showing the same issue. What's the next step?

Not sure yet, we're still looking into why this is fixed for some people and not others. Definitely make sure to update the ticket that the issue is not yet solved, if you haven't already.

[JessJess]

Ok. I'm into my guild and ready for war. My thanks to CJ, Carmen, et al. who helped fix the problem for me.
I hope everyone is able to make it into their guilds before war. I need targets.

[Ithuriel]

Sorry Cj. Is will be a stupid question but how can i send a ticket? Sorry if im to stupid but i tryed contact woth a support team but dont accept my email address:/ ( i trued 2 different address) if not a problem i can give my id:
Name: Ithuriel
Id:830671598

[bigex123]

Ok. I'm into my guild and ready for war. My thanks to CJ, Carmen, et al. who helped fix the problem for me.
I hope everyone is able to make it into their guilds before war. I need targets.

Ya Carmen was the best and u to CJ. You both helped me so much and I love it. I give massive props to both of you. Thank you again:)

[bigex123]

Good luck to everyone else. Hope u can get in a guild so I can get more targets during war. Lol

[Ithilithiel]

Dear Support!

Please expedite and escalate case 1072224

I have been stuck in this condition of limbo since Saturday, Sunday ! That's 4 days while everyone else complete the event. Please kindly look into the matter!

Thank you

[ShagRanger]

CJ,
Still have an issue with Ticket #1071767 even after your suggestions of reinstalling.

[AhmadKA]

Cj I'm still have the problem I sent this twice because i didn't get any reply.I have problem When I press the guild button, I get a little info. I can see members, I can see applicants. I am not on the member list. There is no chat button. I can't leave the guild. My guild mates can't see me. My chalices showed on the guild quest under ex-guild member. When I got another chalice, that number went up. The guild completed the chalice quest, but I didn't get the last 3 units. I got the first 2 units before I tried to change guilds. I worried about next war coming and I want to be part of it.also I lost 10k and22k and 73 k units can you add them to me I get message that receive unit but ther didn't add to my units .plz help me.thanks
I send it today too my ticket 1082522
Plz help me

[AhmadKA]

Cj I'm still have the problem I sent this twice because i didn't get any reply.I have problem When I press the guild button, I get a little info. I can see members, I can see applicants. I am not on the member list. There is no chat button. I can't leave the guild. My guild mates can't see me. My chalices showed on the guild quest under ex-guild member. When I got another chalice, that number went up. The guild completed the chalice quest, but I didn't get the last 3 units. I got the first 2 units before I tried to change guilds. I worried about next war coming and I want to be part of it.also I lost 10k and22k and 73 k units can you add them to me I get message that receive unit but ther didn't add to my units .plz help me.thanks
I send it today too my ticket 1082522
Plz help me

[AhmadKA]

Cj you are my only hope.plz solve it for me before war began.i will be very appreciated
Ticket 1082522

[Ithilithiel]

I think that if support doesn't solve things within the next 2hrs, we may likely be going ballistic... The posts recently seem to be much milder already...

[AhmadKA]

Must I delet and reinstall game( I already did it 4 times)or just waiting for their reply......
I don't get reply from them yet....

[uashsar]

Beware of the status of your ticket!
On my first ticket on this issue I got a reply 24h ago:
"Your request (#Urgent: problem with guild membership invisible) has been closed. This means that the issue is being worked on now, or the issue is solved."
(the highligthing is mine)

But for sure the problem still exists for me. And I assume Gree don't have me on the radar as the ticket is closed. So I've sent a new ticket....

[AhmadKA]

Hello gree I send three ticket in past 4 day sorry just I'm so worried...they number 1075789' 1079612. 1082522 the last one because I delet and reinstall game 6 time and in forums cj said that reinstall game after member receive reply from you.so I send it today last time.plz help me so I can join the guild before war.thanks

[Palewood]

As a founder, I have two members that are currently locked out. Can we please have this issue reviewed with urgency because the war is coming and members aren't easy to find!

[P4TR1C14N]

Beware of the status of your ticket!
On my first ticket on this issue I got a reply 24h ago:
"Your request (#Urgent: problem with guild membership invisible) has been closed. This means that the issue is being worked on now, or the issue is solved."
(the highligthing is mine)

But for sure the problem still exists for me. And I assume Gree don't have me on the radar as the ticket is closed. So I've sent a new ticket....

Sorry, but thats the answer on every ticket. They close it always even if not fixed. I remember what gree said last year... Sorry we are understaffed and are corrcting this situation and will gove better support. The result a year later is... We are understaffed, but added a sentence to tickets that we are very busy and we close the ticket always as we did take the time to reply to the ticket.

Making promises leads to ppl having expectations. Strange enough, gree thinks different about keeping a promiss and improving things.

And lets not blame the gree employees... They are just doing what their management tells them.

[uashsar]

Actually I've had several tickets solved in a very satisfactory way - that including in fair speed.
And I'm not blaming, I'm just making a heads up based on experiences with many different support teams (mainly outside Gree context). In this particular case of guild lock-out having an ("old") closed ticket and what seems to be a one-by-one fix is very likely implying you stay in limbo.

Edit: But I'm still worried that'll not be ready for war....

[bgood]

CJ or Sirius like so many others im stuck in guild limbo and my TICKET#1073198. I has not gotten a follow up in a while after they sent me the gree standard protocal for transfering a game which is infuriating because that was my last ticket that was resolved after only taking 3 weeks. Do the people actually read what the customer writes is the issue? Granted even if the argument is people dont communicate clearly why not ask a follow up instead of guessing. Any shot this can be fixed before war???

[AhmadKA]

Hello gree I send three ticket in past 4 day sorry just I'm so worried...they number 1075789' 1079612. 1082522 the last one because I delet and reinstall game 6 time and in forums cj said that reinstall game after member receive reply from you.so I send it today last time.plz help me so I can join the guild before war.thanks
Plz so reply so we know you didn't forget us,,,,,,,,,,m,m,

[Dogs Pizza]

I was removed from the guild but I still can not get into any existing guilds. When i request the officer trying to accept me still gets a message saying i am already in a guild. new ticket sent. ticket# 1083326

[Jnsolberg]

I too am getting very worried. This has been going on for almost 96 hours. I've sent in multiple tickets 1073329 1073626 and 1082978. I have not gotten a reply to any of them. With just a little over 24 hours to go before the war, do we have any hope of being able to get into a guild? I already missed out on the last 3 units on the guild box event. My stats are falling behind already. If I can not be in a guild for the war, I fall way behind.
Please help
Nutty Squirrel

[bgood]

I feel your pain i missed out on last guild event too

[Dogs Pizza]

I tried CJ's suggestion to delete and reinstall, it did not work, I just tried again and our officers still get the "player already in a guild" message.

[alwong]

Please help! Been stuck in guild limbo for 3 days now. #1073423

a

[AhmadKA]

Cj and other developer plz hear us.we are love this game.and be part of it .only one day left to start war

[Dragon Buster]

Ticket#1080913 got closed, but our member is still stuck in the same state. Please look further into it.

And please move the war dates back to the original date of 11/15, unless you can fix this for real in time.

[CJ54]

Hey guys, this is #1 thing on the radar today and we want to have this fixed asap. It turned out to be a trickier issue than was apparent. I or another admin will provide updates as soon as we have some, but right now the engineers are still working on this.

[Ithuriel]

Hi again. This is my ticket:#1083776
Pls fix my char. Thank you.

[Poul]

please add me to the list of victims
Did reinstall and reapplies with no results
Tickets numbers 1080012
1081418
1081715
1081950

[Dogs Pizza]

got a response from support saying a data push is coming out to fix this. lets hope it works!

[Melcain]

I got randomly drooped from my guild twice and they want me! I hope that is fixed as well

[Dogs Pizza]

It worked, I am home. Thanks for the hard work to get this fixed Gree.

[Warriorjs]

It worked, I am home. Thanks for the hard work to get this fixed Gree. did you have to reinstall or was it just something that affected your account?

[Warriorjs]

Well done Gree. I will now be raising a ticket for the missing units. They even flashed up when in game, but they are not there and this is proved by the fact I don't have the guild quest anymore...therefore it shows I completed it

[CJ54]

Okay, everyone should now be clear of the issue, but you may have to reapply in some cases.

[Atlas1234]

Okay, everyone should now be clear of the issue, but you may have to reapply in some cases.

Thanks .

[Jnsolberg]

Nutty is home, thanks Gree.

[AhmadKA]

Cj thanks a lot for helping me out of limbo land plz notice that when we are hidden in the guild galice that we open count in guild and we receive message for receiving units but they didn't add to us.i can't get 3th 4th 5th unit.everyone get it . I think it's only fair that what was lost be returned, what was wrong to be right
b) return of missing units

1/5 Chalice Thaumaturge 1,530/3,060 (Magic)
2/5 High Mage of the Chalice 4,973/2,678 (Magic)
3/5 Monk of the Chalice 10,099/8,263 (Infantry)
4/5 Spirit Hunter 21,422/44,884 (Infantry)
5/5 Chalice Wyrm 72,937/39,274 (Beast)

Appreciate your assistance on the matter...

Thank you

[uashsar]

Okay, everyone should now be clear of the issue, but you may have to reapply in some cases.

Thanks for the hard effort I know you've put into this issues.
Really happy it was solved before war time.
Appreciated.

[AhmadKA]

Cj thank you very much.plz tell us about lost units of chalice quest every one in guild get it.also when I opened box it counts also I receive guild points when I was ghost in guild.help us with this and justice will done

[Borg]

Okay, everyone should now be clear of the issue, but you may have to reapply in some cases.

Thank you very much for all yours and your fellow engineers' help in resolving this issue CJ, but more so than anything, I appreciate your timely status update here in this forum throughout this ordeal.

[bigex123]

Thank u CJ for everything but I missed the units from this. Please escalate my ticket 1085515. Thank you for everything else tho. Keep up the good work.

[AhmadKA]

Thank you cj it's great work .just count missing units too .you are the best. My ticket 1084428