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View Full Version : Please reimburse gold used for last 30 minutes of war



xRedfoxx
09-18-2013, 10:28 AM
Gree,
I'm not asking for my money back. You will lose no cash. Please simply reimburse the gold users for what they spent the last 30 minutes of the war. This is fair and the honest thing to do. To change the rules of the game, to change the levels required for awards; during the battle is not right. How would you like to pay extra at a restaurant to get an early seat, just to find out they had room to seat everyone early? It is not right.

I encourage everyone who agrees with this post to respectfully post so below and rate this thread a 5. Gree needs some kind nudging.

Respectfully
xRedfoxx
We All Win!! Syndicate

Ciara
09-18-2013, 10:36 AM
The last half hour would not cover all those who expended more gold but were unable to fight in the last half hour or more, because you are can only declare battle until a certain time before campaign end. So I'd actually say, reimburse us for the time from which they changed the rules again.

Our syndicate bought gold to make up the deficit we expected to happen as players surged to do the same due to the rule change. We only saw that there had been no need to two minutes from the end when the new tiers appeared. We had been well within the prize bracket. Players bought gold who wouldn't normally because they were so upset at feeling cheated by all the cock-ups throughout the campaign and really wanted the team to do well.

Ram-Rayt
09-18-2013, 10:52 AM
It seems totally fair and justified to reimburse players with the gold they used chasing rankings which Gree changed in the last few minutes of the event. Hoping you will treat your customers fairly & honestly.

The Fonz
09-18-2013, 11:13 AM
Gree,
I'm not asking for my money back. You will lose no cash. Please simply reimburse the gold users for what they spent the last 30 minutes of the war. This is fair and the honest thing to do. To change the rules of the game, to change the levels required for awards; during the battle is not right. How would you like to pay extra at a restaurant to get an early seat, just to find out they had room to seat everyone early? It is not right.

I encourage everyone who agrees with this post to respectfully post so below and rate this thread a 5. Gree needs some kind nudging.
You're assuming that GREE keeps meticulous accounting records for each and every transaction that occurs at any given time, that each instance of gold usage, however miniscule, is tracked. Given the number of players involved and the sheer number of transactions that occur each second, minute during a frantic period such as the closing hours of a syndicate battle, that they can reasonably and accurately track each instance of gold use? Look at the product we are using to begin with, then ask yourself if issuing the correct refunds on a massive scale is even plausible, much less feasible. As a gold spender, would I like a refund or credit of some sort? Sure, but I know it's not realistic.

The only resolution that's worth a damn at this point is to issue the prizes to the original tiers, offer a formal apology to all of the players through the forums and every social media outlet, as well as written assurance (in their ToS agreement) that their modus operandi and reward system will not be revised at any time once an event is already in progress. Admit your mistakes, provide better transparency and chalk this up as a 'learning experience'.

Floridascuba
09-18-2013, 11:19 AM
won't happen. There are guys that did a push at the beginning since they wouldn't be able to at the end. We had guys open the vaults early to give a cushion since they wouldn't make the last day of battles

Putri Hazel
09-18-2013, 11:20 AM
Good luck with that. Gree doesn't care about their customers for long term.
They already made it clear that will not compensate at all. Only that 'our engineers are looking into it' and apologise for any inconvenience caused..

Maybe it is time to hang our coats..

Really bs

brandocommando
09-18-2013, 11:51 AM
You're assuming that GREE keeps meticulous accounting records for each and every transaction that occurs at any given time, that each instance of gold usage, however miniscule, is tracked. Given the number of players involved and the sheer number of transactions that occur each second, minute during a frantic period such as the closing hours of a syndicate battle, that they can reasonably and accurately track each instance of gold use? Look at the product we are using to begin with, then ask yourself if issuing the correct refunds on a massive scale is even plausible, much less feasible. As a gold spender, would I like a refund or credit of some sort? Sure, but I know it's not realistic.

I'm pretty sure they actually have and track all of this information. But I would imagine it'd be a nightmare for them to refund all gold spent during a particular time period in the war. As much as I would love getting refunded for the 2 vaults I spent in the last hours to help ensure our position only to find out it meant nothing...:rolleyes: The most I would expect is an extra mediocre prize for the groups that made it in the "real" prize tiers.

DenZ1
09-18-2013, 01:04 PM
They probably just gonna ignore you. I spent more then 1/2 vault in the last 10 min just to keep our position which was sooo complete waste. So I'm on the same page. Reimburse or reward accordingly.

The Fonz
09-18-2013, 01:36 PM
I'm pretty sure they actually have and track all of this information. But I would imagine it'd be a nightmare for them to refund all gold spent during a particular time period in the war. As much as I would love getting refunded for the 2 vaults I spent in the last hours to help ensure our position only to find out it meant nothing...:rolleyes: The most I would expect is an extra mediocre prize for the groups that made it in the "real" prize tiers.
For the purpose of this discussion, let's assume that GREE is incredibly methodical and efficient when it comes to maintaining records for each and every gold transaction processed within the game, and they were capable of initiating mass refunds without much effort; at what point during the battle does GREE decide that all transactions should be reimbursed? The OP assumes that the majority, if not all teams were vying for their rightful positions with a flurry of activity within the last 1/2 hour, but that's certainly not the case with our team, and I suspect more than a few others as well. We weren't certain that another battle could have been initiated within the last hour (I know we couldn't during Ellis Island), which is why we invested everything we had (and then some) into the second-to-last battle. Refunding all of our team members for the last half-hour would be pointless because i) we scaled back our activity for the last battle (only 2-3 members participated in that one, and did so voluntarily), and ii) only one member that I'm aware of spent gold during the final battle, and did so because there was a friendly rivalry between two teammates to secure second spot on our team for overall IP earnings. Deciding that only the last 1/2 hour of activity should be refunded is not just arbitrary, it does nothing to address the (wasted) gold spent prior to this, where it truly mattered for our team.

xRedfoxx
09-18-2013, 01:56 PM
I proposed last 30 minutes because that is when the prize levels were adjusted. But I certainly would support refunds for the last two hours of the war.

CJ54
09-18-2013, 05:17 PM
http://www.funzio.com/forum/showthread.php?68456-Tier-Bracket-Change-For-West-Side-Battle