AndOne707
08-30-2013, 01:30 PM
Hello folks,
Ticket number is as follow (ticket #874288)
As a consumer, I try to be as patience as possible on getting things resolved. Aside the fact that your staff takes quite the time to resolve issues (at times they do not even acknowledge them). It's quite frustrating to get a response in which solves nothing.
The reply I received in regards of the boss event was to dispute the charges via iTunes instead of getting credit or compensate it as a customer.
I could of taken those steps from the beginning if I didn't want to give your staff the benefit of the doubt.
How can you stand by some of the responses your staff gives at times is beyond me.
Who can you contact aside "support" when the answer given isn't sufficient to begin with. ??
Do you make my gaming experience delightful or bitter by giving me the round around in an email?
Sirius or any of the admin group, I need you guys to intervene in this situation. A better training of your "support staff" needs to go as well with some of their replies.
Ticket number is as follow (ticket #874288)
As a consumer, I try to be as patience as possible on getting things resolved. Aside the fact that your staff takes quite the time to resolve issues (at times they do not even acknowledge them). It's quite frustrating to get a response in which solves nothing.
The reply I received in regards of the boss event was to dispute the charges via iTunes instead of getting credit or compensate it as a customer.
I could of taken those steps from the beginning if I didn't want to give your staff the benefit of the doubt.
How can you stand by some of the responses your staff gives at times is beyond me.
Who can you contact aside "support" when the answer given isn't sufficient to begin with. ??
Do you make my gaming experience delightful or bitter by giving me the round around in an email?
Sirius or any of the admin group, I need you guys to intervene in this situation. A better training of your "support staff" needs to go as well with some of their replies.