ccmike
08-18-2013, 01:39 AM
Hey guys wanna give some feedback about the treasury gold option.
During the latest battle there was the 20% off and I bought a treasury. The ingame info stated that the price normally is 100 euro, but reduced to 80 euro. So far so good.
But when I purchased it I had to pay the full 100 euro. Of course I still had the option to cancel it but as the battle was going on I needed gold to go for my syndicates requirements. And I was thinking Gree will probably repair this glitch after the battle so I bought it and send a ticket to Gree support about this issue.
After the usual half automatic answer and me replying to read my ticket first before answering, I finally did get my answer:
"Thank you for writing back. We've since removed the Treasury of Gold due to issues with conversion to non-USD currencies. As you were already paying ~$50 less than intended, we are not offering gold for this. If you'd like a refund, please contact Google Wallet.
For further assistance with the refund of a Google Wallet purchase, we recommend contacting Google Wallet directly at: https://support.google.com/wallet/. We do apologize for any inconvenience."
So my conclusion, Gree had a glitch but instead of solving it they now direct you to Google for this issue.
Does anybody have any experience with Google Wallet? Can I asked for a complete refund?
During the latest battle there was the 20% off and I bought a treasury. The ingame info stated that the price normally is 100 euro, but reduced to 80 euro. So far so good.
But when I purchased it I had to pay the full 100 euro. Of course I still had the option to cancel it but as the battle was going on I needed gold to go for my syndicates requirements. And I was thinking Gree will probably repair this glitch after the battle so I bought it and send a ticket to Gree support about this issue.
After the usual half automatic answer and me replying to read my ticket first before answering, I finally did get my answer:
"Thank you for writing back. We've since removed the Treasury of Gold due to issues with conversion to non-USD currencies. As you were already paying ~$50 less than intended, we are not offering gold for this. If you'd like a refund, please contact Google Wallet.
For further assistance with the refund of a Google Wallet purchase, we recommend contacting Google Wallet directly at: https://support.google.com/wallet/. We do apologize for any inconvenience."
So my conclusion, Gree had a glitch but instead of solving it they now direct you to Google for this issue.
Does anybody have any experience with Google Wallet? Can I asked for a complete refund?