bgood
08-01-2013, 11:38 AM
Siri:
For the last war i was a member of The Forum Knights Guild which obtained Top 25 placement. I scored 122k pts and used 2500 gems in this war and have screenshot proof of my involvment. Right after the war I left and went to The Forum Knights Guild II. I did not receive the prizes for this war. I submitted a ticket#787172.
My response from gree was first to point out that I joined The Forum Knights Guild II on 7/29 and am ineligble for previous war prizes as result. No crap i join on that date it was the end of the war its irrelevent.
I resubmitted my ticket two more times in exchanges with another Support person who apologized but first said all prizes have been automatically awarded and event has officially ended and that prizes have been distributed to the winners. No crap obviously the system missed me. In my 2nd follow up he says he cant compensate me however he passed on the bug to developers so this may not happen again.
As a gem user this is beyond rediculous. I can deal with the endless bugs but when your staff can't do their due diligence in looking into an issue and recognize that the company is wrong for not awarding prizes that clearly should have been is complete incompetence. Your event states that prizes are awarded to team members who finish in x place. It does not say you have to stay in that guild for 5 minutes after because our system can't pick that up. Its a giant flaw whats to prevent people from booting people from guild right after war so that they wont get the prize out of spite due to this delay.
For the last war i was a member of The Forum Knights Guild which obtained Top 25 placement. I scored 122k pts and used 2500 gems in this war and have screenshot proof of my involvment. Right after the war I left and went to The Forum Knights Guild II. I did not receive the prizes for this war. I submitted a ticket#787172.
My response from gree was first to point out that I joined The Forum Knights Guild II on 7/29 and am ineligble for previous war prizes as result. No crap i join on that date it was the end of the war its irrelevent.
I resubmitted my ticket two more times in exchanges with another Support person who apologized but first said all prizes have been automatically awarded and event has officially ended and that prizes have been distributed to the winners. No crap obviously the system missed me. In my 2nd follow up he says he cant compensate me however he passed on the bug to developers so this may not happen again.
As a gem user this is beyond rediculous. I can deal with the endless bugs but when your staff can't do their due diligence in looking into an issue and recognize that the company is wrong for not awarding prizes that clearly should have been is complete incompetence. Your event states that prizes are awarded to team members who finish in x place. It does not say you have to stay in that guild for 5 minutes after because our system can't pick that up. Its a giant flaw whats to prevent people from booting people from guild right after war so that they wont get the prize out of spite due to this delay.