Another One Bites The Dust

[the_brein]

It's been a fun ride at crime city for me. It looks like I'll be calling it quits. I was due to receive a gold bonus for the $1000 tier for the month of May. Gree has flat out told me I won't get it. For this, I'm calling it quits. I won't even remain as a free player.

I started playing back in December 2012. I've spent about $4k on the game. I was seriously gonna make a run at the $2000 tier for the month of June. It kills me to think that a company would risk losing me as a customer over something like this. I've clearly spent some serious cash, and my purchases have gone up month over month. All that info is there for gree to see.

I know that we've had reasonable discussions on how much money players spend on the game. I feel that my limit was always good for me. So it's not about the free good. It's about the principle of not getting what I paid for. I can get over the lame customer support. But I can't get over this.

I've met some great people in game and in the forums. It's all been good times. I've never taken anything personal. So if I've left a sour taste anywhere, i sincerely apologize.

See ya on the other side.

[nopenopenope]

4k since 12/12 and you were gonna try for 2k in June?

Seems legit.

[Daph]

As a somewhat newer player myself stories like this make me want to stop buying gold ASAP.

[Dipstik]

And I move one spot closer to becoming crime city's strongest player!

[The Billionaire]

Can you not send support the iTunes reciepts (or Android equivalent) to prove your purchases?

If you did spend enough to qualify for the bonus and Gree won't give it to you that is bang out of order.

Whatever happens, all the best for the future and congrats on "winning the game".

You've moved Dippy one step closer.

[Sandukan]

Before you leave could you explain goodbye threads?

[Ween]

Are you hoping gree will see this and rush to keep you as a customer?

[kingofwale]

I've always enjoyed your posting

if you want, Join us at No-Gold-Forever syndicate. ;)

[njemt242]

If gree wont honor your gold bonus then it constitutes theft. And could be punishable by law. I would look into legal action

[the_dude]

^^ wrong. Bonuses are not purchased, they are given by gree as a way of circumventing apples limitation on purchase prices. It is just a quantity discount and he didnt get it. Thats not theft.

[K-Dawg]

There's two sides to every story and I'm sure GREE has they're reasons (whether people agree with them or not) I've just never seen the point in "goodbye" threads. For whatever it's worth i hope you have a great life and congratulations!

PS: Try using that disposable income on something useful like drugs, classy hookers, or one of those tiny midgets that follow you around and throw out one line zingers whenever you find yourself in a verbal battle of wits. Just listing off a few reasonable purchases. ;)

[nopenopenope]

And I move one spot closer to becoming crime city's strongest player!He wasn't that strong; you didn't move anywhere.

[the_brein]

Here's the reason they're giving me:
They're telling me that I hadn't enrolled in to the program. Since I didn't email requesting in, I don't get the bonus. While that may be common knowledge among normal recipients of the gold program, I had different information.

Through the course of a ticket email, a gree rep tells me that players are auto-enrolled in to the program when they buy the necessary amount in a given month. How is one to interpret that other than sit back spend away and you'll get your bonus.

I included a screenshot of that conversation to the rep. They weren't having it. The amount I spent isn't in question. It hasn't been brought up at all.

Why make this thread? To bring awareness. That's all. We all know gree doesn't have the best support. But this is something completely different. I'll attempt to get a refund from apple. But even if I do, I bought all my gold with gift cards. So it's not like I'll get anything back.

[mxz]

Ah, nice, the 5th thread this week on Gree being morally corrupt. I always look forward to the 5th.

[the_brein]

He wasn't that strong; you didn't move anywhere.my man, whatever I may have done to offend you (I honestly don't know what) I apologize for. I obviously rubbed you the wrong way. It wasn't personal.

[nopenopenope]

my man, whatever I may have done to offend you (I honestly don't know what) I apologize for. I obviously rubbed you the wrong way. It wasn't personal.Not sure what you're talking about?

[scott(ST6)]

one of those tiny midgets that follow you around and throw out one line zingers.

I'm def quitting and picking up a few of these

[nopenopenope]

I heard Bridget's available and coming to your town soon!

[SC4R]

GREE has wrong'd you. Why can't they see that?

[SC4R]

It will be sad to see you go.


It's been a fun ride at crime city for me. It looks like I'll be calling it quits. I was due to receive a gold bonus for the $1000 tier for the month of May. Gree has flat out told me I won't get it. For this, I'm calling it quits. I won't even remain as a free player.

I started playing back in December 2012. I've spent about $4k on the game. I was seriously gonna make a run at the $2000 tier for the month of June. It kills me to think that a company would risk losing me as a customer over something like this. I've clearly spent some serious cash, and my purchases have gone up month over month. All that info is there for gree to see.

I know that we've had reasonable discussions on how much money players spend on the game. I feel that my limit was always good for me. So it's not about the free good. It's about the principle of not getting what I paid for. I can get over the lame customer support. But I can't get over this.

I've met some great people in game and in the forums. It's all been good times. I've never taken anything personal. So if I've left a sour taste anywhere, i sincerely apologize.

See ya on the other side.

[Dipstik]

If gree wont honor your gold bonus then it constitutes theft. And could be punishable by law. I would look into legal action

You're an idiot. That's my professional opinion as a lawyer.

[Randolph]

I for one am still waiting for gree response on this as i havent received my gold yet either only difference i have to confirmation of enrolling in the gold program. So far only been told that a specialist is looking into it :-s and we know how slow these guys are.......

[CrimeFan]

my man, whatever I may have done to offend you (I honestly don't know what) I apologize for. I obviously rubbed you the wrong way. It wasn't personal.

If you had rubbed him the right way, we would have a whole different set of problems.

[kingofwale]

sad to see Gree is willing to lose a big spender over some imaginary gold.

That's like losing Trump as a customer because you won't give him plastic bags.

Idiots

[dudeman]

... So far only been told that a specialist is looking into it :-s and we know how slow these guys are.......

They don't call them specialists for nothing.

[Gingeasian]

They don't call them specialists for nothing.
lol so true.

[montecore]

It took just under a month and a dozen tickets for them to give me my April bonus. The second to last one they said that since I signed up in April, April spending didn't count. I had to single out the specific paragraph where it said that spending would start being tracked the calendar month I signed up.

I was amazed by the inaction, cluelessness, and tickets closed without an update.

[Kidkiller]

Well the_brein you are a loss to the forums community, I wish you farewell and good luck in your futur project and congrats you for "winning" on GREE. Aurevoir. I'm lucky to not have required Gree support team. I highly fear the day that I'll need their help.

[nytelock]

see you in a few weeks.

[budman68]

People have to learn the hard way never trust a CSR and not spend your money on a free game.

[bimmer kid]

I don't get it. your quitting a game cuz your not getting your precious gold? must not have been good anyway

or maybe I just don't understand? anyhow enjoy life away from cc. its pretty nice I must say

[Tommy Two Toes]

He wasn't that strong; you didn't move anywhere.


my man, whatever I may have done to offend you (I honestly don't know what) I apologize for. I obviously rubbed you the wrong way. It wasn't personal.

Don't apologize for offending a troll, brein...he's probably just applying the for the one-liner job. The only problem is he misread midget for mental-midget.

[Butt Futter]

They've always said you had to enroll before you can get bonus gold. They won't back date the gold either.

[nopenopenope]

Don't apologize for offending a troll, brein...he's probably just applying the for the one-liner job. The only problem is he misread midget for mental-midget.#butthurt? Post more pics of your true feelings, please.

[potvin]

You seriously spent over 4k on this game? For what?
You need professional help dude.
Why don't you stop now while you're 'ahead'?
Someone who spends that much money on a game that is going to get you nowhere in life is not gonna quit so I don't realize why you made a goodbye thread.
Can't realize how many nerds on here spend their life savings...

[Ben Weston]

laters......

[Angel6ix6ix6]

Lol crybaby! Crybaby cry water in your eyes.

[Assault and Flattery]

Hey guys,

The information in this thread regarding the bonus program is incorrect. Please contact support directly if you have questions about it.

[Assault and Flattery]

They've always said you had to enroll before you can get bonus gold. They won't back date the gold either.

This part is correct, though.

[dr007]

It's sad to see anyone leave this game just when the game is getting better. Gree has listened and created fun new events and more to come.

[dudeman]

This part is correct, though.

So much for "automating" your bonus program... Or understanding the definition of "automatic".

I bet if Gree made cars they would only offer automatic models and not produce any vehicles with standard transmission... Except all the cars would still have a clutch and manual gear shift.. And carburetors put together with duct tape.

[The Billionaire]

It is the case that some bonuses aren't being applied since the program was automated.

I've had all of my accounts enrolled in the bonus program since February this year yet i did receive my MW bonus for May and had to buy full price vaults to make it into the top 50 of the last leader board event which i'm not happy about and should probably be compensated for.

Its been 15 days since i raised ticket 636822 and still no bonus, if you can help me out Assault and Flattery it would be much appreicated.

[BigMoney]

So much for "automating" your bonus program... Or understanding the definition of "automatic".

I bet if Gree made cars they would only offer automatic models and not produce any vehicles with standard transmission... Except all the cars would still have a clutch and manual gear shift.. And carburetors put together with duct tape.

I think what they meant by "automatic" was that they would allocate even fewer customer service reps to deal with gold bonuses than before. I don't know how you can call a program "automatic" when literally nothing has changed on the customer's end-- "automatic gold bonuses" sounds to most people like all you need to do is spend the money and the bonus will be awarded automatically, not that you still have to register to enroll in an unadvertised program. And if such a system is automated, how do you explain the large number of people who are enrolled in the program and spend more than enough money to qualify for a bonus not receiving one? Not only have I heard this complaint numerous times here, but from my syndicate members as well. Or does this "automatic" gold program always wait until after the next syndicate war to award bonuses? It seems like GREE's automatic gold program is running on a machine that uses an abacus or something.

Either way, I think the OP was wronged. Excuse him for not following the rules of an unadvertised unspoken provram that purports to award gold bonuses "automatically." GREE gives paying customers the D and wonders why their company is flailing.

[Assault and Flattery]

Automatic in this case means not done by hand. There used to have a poor support person going into every account and adding the bonus, now they don't have to do that. There are still some edge cases that slip through but it's a lot faster than it used to be.

[BigMoney]

Perhaps I'm being overly cynical, but my April gold bonus came on May 7th, when the syndicate war lasted from May 3rd - May 6th, forcing me to buy more gold just for the war. I'll be less cynical if my syndicate members who have still not received their bonus do so before the start of the upcoming syndicate war, which seems increasingly unlikely. It makes no sense to me how an automatic program isn't awarding bonuses on the first of the following month at 12:01am, as opposed to 7-21 days later.

[nopenopenope]

Perhaps I'm being overly cynicalYou were a lot more intimidating with your old avatar. Now your words come off as cute and fuzzy.

[SaltineSam]

You seriously spent over 4k on this game? For what?
You need professional help dude.
Why don't you stop now while you're 'ahead'?
Someone who spends that much money on a game that is going to get you nowhere in life is not gonna quit so I don't realize why you made a goodbye thread.
Can't realize how many nerds on here spend their life savings...

You consider $4k, life savings? You need professional help dude! Instead of wasting time posting on this forum, hurry up and make sure my pizza gets here nice and hot! I might leave you a bigger tip, so you can buy yourself some gold. Who are you anyways, to consider that your opinion on how people spend their money on a game they enjoy, matters to us! I would rather be a nerd, and spend $4k on a game, then be a loser like you, who considers it "life savings"!

[SaltineSam]

As far as this thread is concerned, I can understand the players frustration about his situation. But, in this case, I do have to side with gree. It clearly states you have to be enrolled in bonus program, to receive bonuses, and asking support about the program, isn't the same as asking to enroll in it. If gree was to let you receive bonus gold just because you spent money, even though you weren't enrolled, then they would have to give us all bonus gold for money we spent. I played game for months, spending money, before learning of bonus program, and I'm certain many other players have also. We never received bonuses just because we spent money. It's players responsibility to make sure they are enrolled in program, not gree.

[BigMoney]

As far as this thread is concerned, I can understand the players frustration about his situation. But, in this case, I do have to side with gree. It clearly states you have to be enrolled in bonus program, to receive bonuses, and asking support about the program, isn't the same as asking to enroll in it.

And where does it clearly state that? Where could someone who has never visited the forum find that information? I learned about the bonus program from other players on the forum, not from GREE. GREE doesn't clear state anything about the bonus program publicly.



You were a lot more intimidating with your old avatar. Now your words come off as cute and fuzzy.

Haha, I like the current one because the kitten looks mad. I could have opted for this:

http://i.imgur.com/fLS6XTP.jpg

or a more realistic interpretation of my computer habits,

http://i.imgur.com/VVZex.jpg

[nopenopenope]

GREE doesn't clear state anything about the bonus program publicly.

Oh but they did and you were there (http://www.funzio.com/forum/showthread.php?53046-Automatic-gold-bonus-program...80-dollar-vaults-is-counted-as-60-dollars-vaults!)


Ok that's great. Then I count on that my bought 80 dollars vaults, in April, will be counted as 80 dollars and nothing else (so I don't have to send in another ticket which is unanswered) and that I should get the bonus during the first week (10 days)in May automatically?


Wouldn't it be good if players could log in with their email or player id (like the request site) and see their current spent amount? Then the Bonus Claim department would get a very less tickets regarding how far players have to a certain tier etc.


Yes to the first paragraph, as long as you got the "welcome" email or were previously in the program (people still need to contact us to get added, if they haven't already. If you've gotten a response from us that outlines the details and says welcome aboard, you're good to go). The reason we have a couple of days between the end of the month and the bonus going out is because we want to make sure that everyone new is signed up (we typically get a burst of requests to join on the last two or three days of any given month, and putting someone's info in the system so that they can get a bonus is still done by hand).


And yes, that second paragraph is in the cards.

------
That last pic is silly.

[BigMoney]

True, but I don't know that I would qualify the forum as public information. I don't remember how I found this forum any more, but I'm fairly sure it wasn't through any game documentation (help menu, etc) or anything of the sort. You can contact support through the game, and the might tell you to check the forum for information (I can't remember where, but I saw this in a ticket somewhere, basically support telling someone to ask the forum members for help with something). Further, an admin reply to a topic isn't especially common, and I'd be willing to bet 99% of the people in the gold bonus program heard about it from someone else in the program-- perhaps I'm wrong to say that it "isn't publicized at all," but it certainly isn't widely publicized.

[nopenopenope]

True, but I don't know that I would qualify the forum as public information. I don't remember how I found this forum any more, but I'm fairly sure it wasn't through any game documentation (help menu, etc) or anything of the sort. You can contact support through the game, and the might tell you to check the forum for information (I can't remember where, but I saw this in a ticket somewhere, basically support telling someone to ask the forum members for help with something). Further, an admin reply to a topic isn't especially common, and I'd be willing to bet 99% of the people in the gold bonus program heard about it from someone else in the program-- perhaps I'm wrong to say that it "isn't publicized at all," but it certainly isn't widely publicized.

Seek and ye shall find:


There is a link to the forum in-game, but you can't click it, you have to copy/paste. The steps to find it are as follows.

Menu> More> Help> Support. Here is what it says on the support page:

Support and General Contact
If you happen to experience any technical issues, please contact us at the email address below. Please provide as much detailed information as possible. Also, if you have any suggestions or ideas we would love to hear them!

mobile@funzio.com

Forums
Are you looking for people to add to your mafia? Do you want to know the best tips & tricks? Head over to the official Crime City Forums and get involved with the community!

www.funzio.com/forum/ (http://www.funzio.com/forum/)

Cheating
We enforce a zero tolerance policy for cheating. If you feel you have come across a player that seems to have gained an unfair advantage in any way, please contact us at the following email. Please use "Cheating" in the subject line.

mobile@funzio.com

The old contact information leads me to believe that someone has forgotten this page exists in-game. Another oversight if that is the case. They do make it quite easy for the uninformed player to discover the forum, which is (or was) a game changer.

[BigMoney]

Well, touche. You're right, there is a link to the forums in the Help menu. I still stand by my statement that the gold bonus program isn't widely publicized. Even when they changed how the program works, I believe they did so by email current bonus members, as opposed to posting it on the forums somewhere.

[CC Pablo]

****

See you in a couple of days. You will be back, so I'm not saying bye.

****
It's been a fun ride at crime city for me. It looks like I'll be calling it quits. I was due to receive a gold bonus for the $1000 tier for the month of May. Gree has flat out told me I won't get it. For this, I'm calling it quits. I won't even remain as a free player.

I started playing back in December 2012. I've spent about $4k on the game. I was seriously gonna make a run at the $2000 tier for the month of June. It kills me to think that a company would risk losing me as a customer over something like this. I've clearly spent some serious cash, and my purchases have gone up month over month. All that info is there for gree to see.

I know that we've had reasonable discussions on how much money players spend on the game. I feel that my limit was always good for me. So it's not about the free good. It's about the principle of not getting what I paid for. I can get over the lame customer support. But I can't get over this.

I've met some great people in game and in the forums. It's all been good times. I've never taken anything personal. So if I've left a sour taste anywhere, i sincerely apologize.

See ya on the other side.

[Max Power]

You consider $4k, life savings? You need professional help dude! Instead of wasting time posting on this forum, hurry up and make sure my pizza gets here nice and hot! I might leave you a bigger tip, so you can buy yourself some gold. Who are you anyways, to consider that your opinion on how people spend their money on a game they enjoy, matters to us! I would rather be a nerd, and spend $4k on a game, then be a loser like you, who considers it "life savings"!

I think if you go back and read the quote over again, you would realize that he did not specifically state the 4k was anyone's life savings, and his last sentence was addressing the collective, not the individual. I am glad your english as a second language did nothing to deter your emotional rant though, speaking strictly for entertainment purposes.

[the_brein]

This situation has been corrected to my satisfaction. I won't publicly say what was done, but I am more than happy. Thanks for everyone that had nice words. Guess you ain't rid of me yet.

To the haters in the thread, well,

http://i153.photobucket.com/albums/s210/the_brein/4A06058C-D843-4E4F-BF66-D3027333F03B-14433-00000787CC9DCDCA.jpg

[Lurker]

You posted an emotional "I'm taking my toys and running away" post when things weren't going your way. Why won't you post the resolution here?

[QUOTE=the_brein;836728]This situation has been corrected to my satisfaction. I won't publicly say what was done, but I am more than happy. Thanks for everyone that had nice words. Guess you ain't rid of me yet.

[Dipstik]

You posted an emotional "I'm taking my toys and running away" post when things weren't going your way. Why won't you post the resolution here?

You care? Just let him wallow in all the fail. I can't even remember why he "quit" and didnt bother to check.

[Lurker]

The only reason I care, Dippy, is so that other players benefit from the resolution. It' not like there is a wealth of info out there on the gold bonus program.

[chbranch]

So what was the point of the thread?

[BigMoney]

You posted an emotional "I'm taking my toys and running away" post when things weren't going your way. Why won't you post the resolution here?


This situation has been corrected to my satisfaction. I won't publicly say what was done, but I am more than happy. Thanks for everyone that had nice words. Guess you ain't rid of me yet.

He's probably not allowed to. I don't believe you're supposed to post the results of tickets. I'd guess GREE wouldn't want people to know they bend the rules a little bit for gold spenders from time to time.

[the_brein]

He's probably not allowed to. I don't believe you're supposed to post the results of tickets. I'd guess GREE wouldn't want people to know they bend the rules a little bit for gold spenders from time to time.

Correct. It's against forum rules to discuss ticket stuff on the main forum.

Damn potatoes.

[mxz]

Correct. It's against forum rules to discuss ticket stuff on the main forum. Wrong. It's against forum rules to copy/paste an entire ticket. Dippy loves your tears, keep shedding them.

[BigMoney]

Wrong. It's against forum rules to copy/paste an entire ticket. Dippy loves your tears, keep shedding them.

http://www.funzio.com/forum/showthread.php?47707-Posting-Guidelines-*Updated-3-6-13*


Please DO NOT:

Discuss or post in-whole or in-part any private discussion with a staff member or support agent without permission.

[Tommy Two Toes]

Quote Originally Posted by CJ54:
Please DO NOT:

Discuss or post in-whole or in-part any private discussion with a staff member or support agent without permission.


This prompts me to contemplate the "tree falls in the forest" paradox: If you file a ticket with support, and they never read it. Is that a discussion?

[Sharky Finn]

This prompts me to contemplate the "tree falls in the forest" paradox: If you file a ticket with support, and they never read it. Is that a discussion?

Don't worry about it. I give you my permission so you're in compliance.

[Phil C]

So what was the point of the thread?

People post rubbish on it like you!