Ticket problem

[rrnj6890]

I have tickets open for a month with no response, is there a problem with the system. I have sent multiple ( 20 ) private messages to admins as well with no response. I can not log into into the zen desk either. Admins please help

[krztov]

"the problem with the system" is that they are understaffed or slow. my oldest current ticket is from march, all i get is generic replies, then now i have a ticket open to get my account restored because it went missing, no response.

[rrnj6890]

I share your agony , trying to stay positive.

[United Nation of Foxes]

What really annoys me is the generic response after one week of no action saying, please get back to us if this is still an issue,

Well of course it's still an issue you dumbass as you haven't done anything with it yet

[United Nation of Foxes]

I have tickets open for a month with no response, is there a problem with the system. I have sent multiple ( 20 ) private messages to admins as well with no response. I can not log into into the zen desk either. Help

I've logged tickets using the zen desk and never get a response and when I go to log back it states wrong password, I'm almost certain it's intentional

[Rough Neck]

Welcome to Modern War!!!

[rrnj6890]

I am having the same issue, I changed my password and now it states my account is suspended.
I've logged tickets using the zen desk and never get a response and when I go to log back it states wrong password, I'm almost certain it's intentional

[rrnj6890]

Any help would be appreciated
I have tickets open for a month with no response, is there a problem with the system. I have sent multiple ( 20 ) private messages to admins as well with no response. I can not log into into the zen desk either. Help

[Doctor F]

I'm still waiting on my bonus gold from May. I honestly believe I could walk to California and get a quicker response than to wait on a response from my ticket, and I live in Michigan! It's amazing to me how quick they can ban you from the forums but if you spend $1200 in a month..good luck in getting any customer service! Last chance today or I'm raising hell with Apple!!

[KFH]

I have tickets open for a month with no response, is there a problem with the system. I have sent multiple ( 20 ) private messages to admins as well with no response. I can not log into into the zen desk either. HelpI'v always gotten a generic message, but after i reply to it saying the problem was not resolved they usually fix it in a day or two.
Make header with your problem and that it's urgent
If you have to start a new ticket make sure to include the old ticket number
try and be as respectful as possible
I do these things and have always gotten compensation and responses from Gree

[Golf4life]

Agreed

Seems my tickets are answered pretty quickly if I am not demanding or rude.

The longest I have ever had to wait was 7 days. the shortest was 7 hours.
I'v always gotten a generic message, but after i reply to it saying the problem was not resolved they usually fix it in a day or two.
Make header with your problem and that it's urgent
If you have to start a new ticket make sure to include the old ticket number
try and be as respectful as possible
I do these things and have always gotten compensation and responses from Gree

[Golf4life]

The guy who helped me within 7 hours of submitting a ticket was Rick. Seems to get the job done fairly quickly.

Anyone else deal with him?
I have tickets open for a month with no response, is there a problem with the system. I have sent multiple ( 20 ) private messages to admins as well with no response. I can not log into into the zen desk either. Help

[Anonymously Yours]

Don't fear the end game. Life is great without the thing that disappears.

[rrnj6890]

Was hoping someone from Gree could help me out.

[2nd dan]

I don't think my tickets are sending as I don't get any notification any more is there a way of find out iv tried to pm the mods but never get a reply!

[Doctor F]

I think you'll see pugs fly before Gree gets back with you...

[rrnj6890]

Any admins , please respond.

[CJ D]

I sent in a ticket with screenshots of almost an entire hacking faction in Madagascar. Got an email back a couple days ago asking if I was still experiencing the issue, and if so to return email. How am I supposed to know if they did anything about it?

[rrnj6890]

Any admins , please respond.

[krztov]

if you keep deleting and reposting your same post, I dont think they are going to pay any more attention than they already are.

[rrnj6890]

Ok thanks

[rrnj6890]

Waiting a month ... No reply to pm's , tickets, threads. Running out of patience.

[rrnj6890]

Still waiting for help

[rrnj6890]

Still waiting

[rrnj6890]

Still waiting

[Hassleham]

My last 5 tickets or so have been completely ignored. I'm pretty sure they just block emails asking for any sort of refund now, and once you're blocked you stay blocked, even if you ask for help with something else..

[krztov]

day 9 without my account, yay for gree support.

[dredogg14]

This man deserves an answer at least. Mods?

[rrnj6890]

My stats dropped as well after doing 5000 raids in the event, I can't send a ticket so , here it is.

[rrnj6890]

Is it too much to ask for response, wow

[2nd dan]

No reply for mine think they have blocked my e-mail I'm not even getting a confirmation e-mail now when I try send one...

[Redh]

I've not been able to access my game since 18th. No reply to ticket or forum PM. Gree just don't seem to care about their reputation for customer service.

[rrnj6890]

Is an explanation asking too much?

[BigWooly]

Only thing that ever helps me is to change subject to anything other than "modern war issue report". If your prob involves money (ie didnt receive gold etc...) send ticket wait 14-15 days max and take it up with apple/google or better yet your credit card issuer.

[rrnj6890]

Thanks Big, I have been waiting 5 weeks. I tried everything.
Only thing that ever helps me is to change subject to anything other than "modern war issue report". If your prob involves money (ie didnt receive gold etc...) send ticket wait 14-15 days max and take it up with apple/google or better yet your credit card issuer.

[rrnj6890]

Gree, Do I not deserve a response? I have no other way to contact you, do I ???????

[rrnj6890]

First, I am sure I am not the only one with this problem. So as a courtesy to a paying customers , can someone from gree please reply?

[krztov]

keep trying, they dont care. countless people are entirely missing their accounts because of the 3.7 update, theyre taking their sweet time.

[rrnj6890]

Unbelievable
keep trying, they dont care. countless people are entirely missing their accounts because of the 3.7 update, theyre taking their sweet time.