Robbed of a cash vault by GREE

[Biggie Pac]

I purchased a cash vault 1 week ago, it entered my account for 1 sec and then disappeared. I then received an error message "crime city was unable to load due to invalid data! Please delete and reinstall the app to continue playing".

I followed those instructions but still no cash. so I sent a ticket in immediately asking for my missing cash, and 1 week later get a survey from gree regarding my now closed case which was not even addressed. How pathetic.

Still waiting for my money gree. My ticket number is #649540.

Has anyone else had the same problem and had it successfully resolved by gree?

[Rastas]

I purchased a cash vault 1 week ago, it entered my account for 1 sec and then disappeared. I then received an error message "crime city was unable to load due to invalid data! Please delete and reinstall the app to continue playing".

I followed those instructions but still no cash. so I sent a ticket in immediately asking for my missing cash, and 1 week later get a survey from gree regarding my now closed case which was not even addressed. How pathetic.

Still waiting for my money gree. My ticket number is #649540.

Has anyone else had the same problem and had it successfully resolved by gree?

I have had that issue from time to time with Gold. All I do is get in contact with apple support and they refund me within a few days. I never ever go to Gree support in these cases.

[Zach3432]

You should get that one resolved easily. By easily, I mean within two weeks. Personally, I hope the reason ticket responses take so long is because they are training an Indian customer support team. At least give us that! I will rejoice to hear the sound of a human!

[Biggie Pac]

I have had that issue from time to time with Gold. All I do is get in contact with apple support and they refund me within a few days. I never ever go to Gree support in these cases.

Yeh iTunes would be the way to go. Ill give it a crack. Gree support is so pathetic. How can they close a ticket and not even address it.

[sister morphine]

Yeh iTunes would be the way to go. Ill give it a crack. Gree support is so pathetic. How can they close a ticket and not even address it.
Seems to be standard practice now. They might as well send canned responses with a selection from...

And.....?

Bite me!

Meh!

[Sandukan]

Cash vault?
Maybe the game was trying to tell you something.
CC moves in mysterious ways.

[TRAZ]

Upload a copy of your iTunes receipt to your ticket if you haven't done so. It will re-open the ticket. Either a screenshot or the actual e-mail showing you paid for in-game currency will work. I've had this happen multiple times with gold purchases. Longest I've had to wait was about 14 business days.

[REDTURTL3S]

You should never ever buy cash vaults... total waste... but contact apple for a refund. Get your money back.... not the vault...

[MattThomas08]

Actually the cash vaults for some high IPH players can make a big difference in doing the final toy box upgrade for instance. In this case, the cash is actually upping their stats and could be worthwhile depending on the circumstances.

[Biggie Pac]

Agree with matt. Will only do it for lvl 9/10 upgrades. Which was what I was trying to do.

[mperus]

press revenge and rob it back