pick_sax
06-03-2013, 08:05 PM
GREE guys,
Ignoring a trouble ticket until the one / two week auto response kicks in IS NOT SUPPORT, and more specifically a sign of nonexistent support!
Do you honestly consider this acceptable?
You, GREE, wonder why things got where they are now with resentment of you and your product. THIS IS ONE OF MANY REASONS.
Look in the mirror, and around the table at the next support meeting. In the faces of your team members and management, you will see your problem.
Ignoring a trouble ticket until the one / two week auto response kicks in IS NOT SUPPORT, and more specifically a sign of nonexistent support!
Do you honestly consider this acceptable?
You, GREE, wonder why things got where they are now with resentment of you and your product. THIS IS ONE OF MANY REASONS.
Look in the mirror, and around the table at the next support meeting. In the faces of your team members and management, you will see your problem.