Surfing
06-01-2013, 07:51 PM
Its really not that complicated to produce a good resolution. An effective resolution can only be found if the players are excited to play the game again.
Fix the past.
1. Hackers found impacting Columbia scores are banned
2. Three times the WD points those hackers introduced are removed from that Faction's total final score
3. All Factions who fought in Columbia are re-ranked and appropriate units transferred
4. Gree credits all Modern War accounts for 50% of the gold purchased for the last two months (Gree, you will just continue to fail until you get us excited to play the game again).
5. Gree acknowledges what could be the most drastic statement of frustration and "no-confidence" in the history of modern gaming with post in a locked thread (no replies possible) a genuine, honest apology and statement from a Gree Vice President acknowledging that you, Gree, value your gaming customers, your desire to build a long term relationship and commitment to invest to earn their trust.
Fix the future
1. During the upcoming WD event apply double the normal weekday level of support staffing over that weekend.
2. Establish and staff very well a special WD event Hacker reporting process. Immediately search out and ban the blatant hackers during the event. During the event deduct from that faction's WD score three times the amount of wd points that hacker produced.
3. Gree Modern War is a gold mine. Modern War has been making huge money for months. At this point there is no start up justification for any abnormal even in the gaming industry poor quality / low investment in support. Fix it.
4. Listen to the top priority requests from your customers. Slow down the events, make it your goal to foster a partnership with your customers, build effective focus groups of bi-directional respect, start "earning" the of influential players who will become advocates for you, like those that use to be common on this site.
THANK YOU!
To the MW community:
For those players that do not believe the privacy concerns are as much of a big deal, they are. Laws very by country, some things that would not be a concern in one country like the US could very easily land Gree in a EU court room facing big fines.
https://www.eff.org/issues/international-privacy-standards
Players, PLEASE keep any replies constructive Thanks!
Fix the past.
1. Hackers found impacting Columbia scores are banned
2. Three times the WD points those hackers introduced are removed from that Faction's total final score
3. All Factions who fought in Columbia are re-ranked and appropriate units transferred
4. Gree credits all Modern War accounts for 50% of the gold purchased for the last two months (Gree, you will just continue to fail until you get us excited to play the game again).
5. Gree acknowledges what could be the most drastic statement of frustration and "no-confidence" in the history of modern gaming with post in a locked thread (no replies possible) a genuine, honest apology and statement from a Gree Vice President acknowledging that you, Gree, value your gaming customers, your desire to build a long term relationship and commitment to invest to earn their trust.
Fix the future
1. During the upcoming WD event apply double the normal weekday level of support staffing over that weekend.
2. Establish and staff very well a special WD event Hacker reporting process. Immediately search out and ban the blatant hackers during the event. During the event deduct from that faction's WD score three times the amount of wd points that hacker produced.
3. Gree Modern War is a gold mine. Modern War has been making huge money for months. At this point there is no start up justification for any abnormal even in the gaming industry poor quality / low investment in support. Fix it.
4. Listen to the top priority requests from your customers. Slow down the events, make it your goal to foster a partnership with your customers, build effective focus groups of bi-directional respect, start "earning" the of influential players who will become advocates for you, like those that use to be common on this site.
THANK YOU!
To the MW community:
For those players that do not believe the privacy concerns are as much of a big deal, they are. Laws very by country, some things that would not be a concern in one country like the US could very easily land Gree in a EU court room facing big fines.
https://www.eff.org/issues/international-privacy-standards
Players, PLEASE keep any replies constructive Thanks!