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View Full Version : CJ: Battle screen not loading after 4/4 update (both CC and CCHD)



ccuser
04-08-2013, 06:59 PM
Clicking on the battle icon below GOALS opens the BATTLE FOR EMPIRE CITY! screen but it loads forever. Have to press the Home button to exit. Same for CC and CCHD, ipod/ipad, etc. Updated via app store on 4/4. Anyone else having the same problem? Gree, please fix or push a new update before the battle. Thanks!

ShirleyManson
04-08-2013, 07:14 PM
http://i50.tinypic.com/103fpc9.png
that's the screen
restarting the device or reinstalling the app doesn't help


You guys have the newest market update?

Yes

Dudebot121256
04-08-2013, 07:32 PM
Mine is fine and I'm on BlueStacks. Newest update and dataset. You guys have the newest market update?

ccuser
04-08-2013, 07:52 PM
Mine is fine and I'm on BlueStacks. Newest update and dataset. You guys have the newest market update?

Yeah, I have the latest from the app store: version 20130404 6
Thanks!

Dudebot121256
04-08-2013, 08:03 PM
Yeah, I have the latest from the app store: version 20130404 6
Thanks!That's referring to the dataset, not the market version. Compare your ABOUT page to mine. My numbers are all updated.


http://i50.tinypic.com/27y4rj7.png

ccuser
04-08-2013, 08:11 PM
That's referring to the dataset, not the market version. Compare your ABOUT page to mine. My numbers are all updated.


http://i50.tinypic.com/27y4rj7.png

It does look different. How do I get the market version? Thanks!

Dudebot121256
04-08-2013, 08:13 PM
It does look different. How do I get the market version? Thanks!Depending on what operating system you have, navigate to the download page for Crime City. It should say "Update" somewhere. If not, go to the "Your apps" page and click Crime City. If you still don't know how to do it by tomorrow, I'll post some images but I'm going to go sleep now. Goodnight.

ccuser
04-08-2013, 08:16 PM
Depending on what operating system you have, navigate to the download page for Crime City. It should say "Update" somewhere. If not, go to the "Your apps" page and click Crime City. If you still don't know how to do it by tomorrow, I'll post some images but I'm going to go sleep now. Goodnight.

I think you are on android, and I am on IOS. I do have the latest version 3.5.1 for IOS already.

dudeman
04-08-2013, 08:31 PM
I think you are on android, and I am on IOS. I do have the latest version 3.5.1 for IOS already.

No problems for me (iOS, CCHD).

Try deleting the game and reinstalling. Actually, I think I can probably just copy/paste what support will copy/paste you.

Thank you for contacting Support. Please try deleting the app from your device and reinstalling the app from the app store; you will not lose any game progress and that should clear the issue. If you are still unable to log on afterwards, please reply to this email and let us know.

Happy gaming with us!

And just FYI, when following their instructions makes zero difference, telling them so will be totally pointless. You will just get this response:

Thank you for contacting GREE Support. I apologize for the inconvenience caused. In order to solve this issue, I request you to update the newest version of the Game, please try deleting the app from your device and reinstall the app from the app store; you will not lose any game progress and that should clear the issue. If you are still facing issues, please reply to this email and let us know.

Regards,

Aaaaand repeat loop on broken record. :rolleyes:

ccuser
04-08-2013, 08:39 PM
No problems for me (iOS, CCHD).

Try deleting the game and reinstalling. Actually, I think I can probably just copy/paste what support will copy/paste you.

Thank you for contacting Support. Please try deleting the app from your device and reinstalling the app from the app store; you will not lose any game progress and that should clear the issue. If you are still unable to log on afterwards, please reply to this email and let us know.

Happy gaming with us!

And just FYI, when following their instructions makes zero difference, telling them so will be totally pointless. You will just get this response:

Thank you for contacting GREE Support. I apologize for the inconvenience caused. In order to solve this issue, I request you to update the newest version of the Game, please try deleting the app from your device and reinstall the app from the app store; you will not lose any game progress and that should clear the issue. If you are still facing issues, please reply to this email and let us know.

Regards,

Aaaaand repeat loop on broken record. :rolleyes:

Lol, thanks, dudeman! I did uninstall and reinstall the latest from the App Store - it didn't solve the problem.

TZora
04-08-2013, 10:20 PM
that gave me a good laugh .. thanks dudeman i'm laughin and laughin and :D

MattThomas08
04-09-2013, 05:41 PM
Is anybody else seen this problem? It's strange we have a few people with the same issue, but haven't heard anybody else having it.

redhood
04-09-2013, 06:27 PM
me too. I need help with this. should I send the support ticket?

sunfire
04-10-2013, 03:04 AM
http://i50.tinypic.com/103fpc9.png
that's the screen
restarting the device or reinstalling the app doesn't help



Yes

I'm having the same problem like a week at least...SOS..help..I even wrote to Gree support but no reply

Butt Futter
04-10-2013, 03:54 AM
I'm on droid with no issues.

vtwin
04-10-2013, 05:00 AM
One of the members in my syndication is unable to load it also she is on Ios, I hope there is a fix for this. She has sent in a ticket

ccuser
04-10-2013, 01:21 PM
got the splash screen regarding the battle, yet the loading problem remains. and there is no new update in the App Store either. please please fix!

redhood
04-10-2013, 07:22 PM
omg the battle is in 2 days. pls fix it............

Sunsets
04-10-2013, 09:32 PM
It's actually working perfectly fine for me on Android. This is a first haha

MattThomas08
04-11-2013, 03:26 AM
This is a big deal and really hope they fix this before tomorrow.

vtwin
04-12-2013, 04:56 AM
Still not working for one member in my syndicate. she is on Iphone in England

Please fix this

Rgf111
04-12-2013, 10:02 AM
Hey all I'm having this problem and 1 hour until it starts!! Thanks gree lol I'm betting it's the iOS firmware as recently you needed 4.3 to play syndicates factions etc. But I'm guessing they've made it only compatible on iOS 5 firmware!? Just a guess, so maybe anyone else having this problem can check what iOS firmware there using? I can't update until later so looks like my syndicate is 1 man short already.. COMPENSATION?? ;D

Stiggy_Pop
04-12-2013, 02:07 PM
Any news on this problem?? I've had same problem since updating newest version.
Can't battle to help syndicate looks like their doin well without me tho.
I'm also in uk, on iPhone but not ios5.

Loading issues
04-12-2013, 02:13 PM
Same here as well, battle screen not loading. Thought I was the only one.

Kristov
04-12-2013, 04:08 PM
Me too, same issue, livid. No way to update iOS version for two weeks either as laptop kaputt and home/work pc has ports locked down.

MattThomas08
04-12-2013, 05:34 PM
We still have two of our top players who can't get into the battle screen. They can load the game, but not the battle screen. This is irritating.

Grimmy11
04-12-2013, 05:39 PM
Same here, I have 3 members who cannot access the battle screen.

PC77
04-12-2013, 05:41 PM
Same here, I have 3 members who cannot access the battle screen.

Such a shame, once your active that's all that matters buddy.

Grimmy11
04-12-2013, 05:43 PM
Such a shame, once your active that's all that matters buddy.

We are still in the top 50 with our biggest contributor away, thanks anyway.

PC77
04-12-2013, 05:52 PM
We are still in the top 50 with our biggest contributor away, thanks anyway.

Hmm, why is your biggest contributor away..

PC77
04-12-2013, 05:54 PM
We're elated right now,we've just cracked Top 2000, Top 1000 finish well within our grasp now

Grimmy11
04-12-2013, 05:55 PM
Hmm, why is your biggest contributor away..

They are having this issue accessing the server.

Grimmy11
04-12-2013, 05:56 PM
We're elated right now,we've just cracked Top 2000, Top 1000 finish well within our grasp now

lol, good one, hats off to you sir.