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View Full Version : If you could ask GREE ONE question, what would it be?



Seany527
04-07-2013, 10:05 AM
I would ask--- For the love of God, when are new buildings going to be available?

Remember we took that poll on here like a year ago, and we were asked what feature we wanted the most? The winning choice was new buildings. Apparently, that poll was for nothing.

Swedevil
04-07-2013, 10:10 AM
I would ask--- For the love of God, when are new buildings going to be available?

Remember we took that poll on here like a year ago, and we were asked what feature we wanted the most? The winning choice was new buildings. Apparently, that poll was for nothing.
Maybe the planning committee hasn't approved any new building regulations?

BigD@wg
04-07-2013, 10:11 AM
My one question:

With all the money that is made on these games, why can't they hire programmers that are competent enough to rid the games of bugs and glitches and hire support people that are knowledgeable and helpful instead of regurgitating a scripted response?

Daswi
04-07-2013, 10:19 AM
Why can't events launch at the same time for Android and ios?

Idiokus
04-07-2013, 10:55 AM
My one question:

With all the money that is made on these games, why can't they hire programmers that are competent enough to rid the games of bugs and glitches and hire support people that are knowledgeable and helpful instead of regurgitating a scripted response?

Ha ha ha! Same question as above👆👆👆👆👆👆👆 Yup

Grant B
04-07-2013, 11:08 AM
Can I invest and make some money from all the people who buy gold

Pyrowoman
04-07-2013, 11:23 AM
My question is why when report a glitch or game freezing they tell u its just u.

PC77
04-07-2013, 11:50 AM
Right now, that question would be why the hell am I getting a 3-1 drop rate for briefcases to key cases??
Bad enough I spent almost 2 days trying to get 10th item, which of course never dropped, they are still throwing briefcases at me.
Don't rush out events if you can't do them properly.

Kiory
04-07-2013, 12:13 PM
Why can't events launch at the same time for Android and ios?

What he/she said.

Big O
04-07-2013, 12:15 PM
My one question:

With all the money that is made on these games, why can't they hire programmers that are competent enough to rid the games of bugs and glitches and hire support people that are knowledgeable and helpful instead of regurgitating a scripted response? +1

Solve this, and just about all other questions here are answered.

Daswi
04-07-2013, 12:26 PM
What he/she said.

Most definately a he.

CJ54
04-07-2013, 12:30 PM
I would ask--- For the love of God, when are new buildings going to be available?

Remember we took that poll on here like a year ago, and we were asked what feature we wanted the most? The winning choice was new buildings. Apparently, that poll was for nothing.

Adding buildings to CC is actually a pain, due to the way that we originally set the system up. When we added the first seasonal building, it had been a long time since we had added any buildings and all sorts of weirdness cropped up, but that got sorted. I will point the CC decision-makers in the direction of that old poll though.


My one question:

With all the money that is made on these games, why can't they hire programmers that are competent enough to rid the games of bugs and glitches and hire support people that are knowledgeable and helpful instead of regurgitating a scripted response?

Question unanswerable due to being based on an incomplete understanding of both the codebase, the reason things go wrong, and reality in general as it relates to running large-scale multi-user semi-real-time long-running-with-new-content-added-and-expected game systems (not your fault actually, "throw more/better people at it!" is an easy battlecry to take up)


Why can't events launch at the same time for Android and ios?

It's complicated, but the Android data deploy is essentially connected to the iOS deploy and the one has to finish before the other. This sucks sometimes, but it's a step up from the problems that cropped up when they were completely separate. It is basically a current necessity of integrated events/experience (someone on here probably remembers when Android events were completely separate and they had to wait two weeks to get a shot at the same items everyone else was already robbing them with).


My question is why when report a glitch or game freezing they tell u its just u.

First of all we don't ever tell anyone it's "just them". But there ARE issues that can't be fixed from our end (connection issues and some memory crashes. If you have spotty wi-fi or are running the game on a first-gen device, you can get some weird stuff happening, just for two examples.)

Ramshutu
04-07-2013, 12:40 PM
My question would be could CJ check his PMs :)

CJ54
04-07-2013, 12:43 PM
My question would be could CJ check his PMs :)

Working on it. I get about 300 a day these days.

kerching
04-07-2013, 12:43 PM
I would ask whether poor wi-fi signal makes you more likely to get a 'BLNT' when opening a case.

dudeman
04-07-2013, 12:43 PM
I can think of too many questions, so I'll go with "Will Limited Time Quests ever be a feature that is implemented into Crime City?"

BigD@wg
04-07-2013, 12:48 PM
Question unanswerable due to being based on an incomplete understanding of both the codebase, the reason things go wrong, and reality in general as it relates to running large-scale multi-user semi-real-time long-running-with-new-content-added-and-expected game systems (not your fault actually, "throw more/better people at it!" is an easy battlecry to take up)


Fair enough. So why can't I get these type answers from support? Why must every ticket submitted be answered with your ticket has been closed. "we are sorry for the inconvenience and if you are still experiencing a problem contact support". There is no answer, no explanation, no resolution, just closes the ticket and disregards the complaint. Back in the day when you answered tickets this didnt happen. I didn't always get the resolution I wanted but at least it was a coherent explanation of the game and whether something actually could be resolved.

Seany527
04-07-2013, 12:54 PM
Wow, never expected, or even thought of getting a response from CJ. VERY Impressed. Thanks!

Pyrowoman
04-07-2013, 01:02 PM
@ CJ54
oh but your staff has sir i have several emails stating the fact never the less they still told me the same thing when reporting the same issue even with a new tablet with a OS Android 4.0, CPU Frequency 1.2GHz Cortex A8, RAM DDR3 512MB and Inside Memory 8GB and a new 32 gig tf card and directly plugged into my router and having the same issues. My husband and several of his staff had the game on their phones and had the same issues and uninstalled the game because it was never fixed and they also got the same response when reporting the same issues.

Luciferianism
04-07-2013, 01:08 PM
My question would be why whenever I report obvious hackers who have 500 of the best equipment in every category do I get a repeated rubbish response like 'Thank you I'm looking into this player now and we don't reveal findings' then get attacked by the players 6 months down the line?

Why, can they not glance at an inventory like the following, and make a snap ban decision with ease?

http://i691.photobucket.com/albums/vv272/Randompicz0rrrrs/fc808b9c5610625dd095b02b3b419f71_zps6a9af145.jpg
http://i691.photobucket.com/albums/vv272/Randompicz0rrrrs/bfa1942a84ea2e65e3575fd1ed449caa_zps00ef3c9f.jpg

CJ54
04-07-2013, 01:15 PM
Fair enough. So why can't I get these type answers from support? Why must every ticket submitted be answered with your ticket has been closed. "we are sorry for the inconvenience and if you are still experiencing a problem contact support". There is no answer, no explanation, no resolution, just closes the ticket and disregards the complaint.

Well okay, that's a separate issue.

First, let me go back to your original question/concern/feedback first, since I was way too short and unintentionally rude. So, we have four games that run on roughly the same engine Crime City, Modern War, Kingdom Age and Monster Quest. They came out in that order. If someone were to play all of them for a length of time (not just puttering about) they'd find that Kingdom Age and Monster Quest are, on average, WAY less plagued with longterm bugs (with one or two notable exceptions) than the first two.

There's a reason for that. The first two games were created in a really small startup studio environment, and just generally have a lot more "hacks" built into the basic framework. What I mean by "hacks" is, imagine a car engine you're building where the radiator hose keeps popping off. You don't have the resources to rebuild the radiator, so you wrap the hose connection in tin foil and then secure that with duct tape (warning for anyone reading this: do NOT do this in real life). And that's fine for the moment, it fixes the issue, but later on when you have your entire car built you are going to have some issues from all these little "hacks" in the basic framework, especially when you try to add anything new.

An example of this would be item bonuses ("+5% to whatever"). When we first added those to the game WAY back in the day, it was done so in a pretty hacky manner, and that caused some weird stuff. We've since implemented an actual bonafide non-hacky item bonus framework, and the weird bugs we used to get with those generally don't pop up anymore (when they do, it is usually because of a data issue, i.e. someone put the number in wrong).

And you guys can't generally see it, but that is what we HAVE been doing: going back and replacing the old stuff that can cause all the weird bugs. It's just that this is a much slower and more delicate operation than complete re-writes (which is why Kingdom Age is generally smoother than CC or MW, we had a chance to address a lot of the old goofy stuff). And the slow-down isn't generally available hands or brains; even if you have some really smart brains around and enough hands to do whatever, figuring out how to rework complicated systems to remove basic faults without breaking everything is just generally slow work. It's comparable to replacing the foundation and electrical system of a house while affecting the functioning of the house and its inhabitants as little as possible.

Regarding the support question, this was I suppose what you'd call a hacky band-aid for a Support issue. I'll get into that a bit later, but I have to take care of some things over here on the backend first.

cooch
04-07-2013, 01:19 PM
My question would be why whenever I report obvious hackers who have 500 of the best equipment in every category do I get a repeated rubbish response like 'Thank you I'm looking into this player now and we don't reveal findings' then get attacked by the players 6 months down the line?

Why, can they not glance at an inventory like the following, and make a snap ban decision with ease?

http://i691.photobucket.com/albums/vv272/Randompicz0rrrrs/fc808b9c5610625dd095b02b3b419f71_zps6a9af145.jpg
http://i691.photobucket.com/albums/vv272/Randompicz0rrrrs/bfa1942a84ea2e65e3575fd1ed449caa_zps00ef3c9f.jpg

Or how about when you notify Gree a guy at lvl 147 has a lvl 180 casino and you get "sorry for the inconvenience in your game, if you are still having the problem, let us know" or something like that. Even gave them what was on player msg board and told them the msgs (including mine) that were erased since I've been told by forum 'experts' Gree can read all these erased msgs.

Peppers
04-07-2013, 01:22 PM
CJ,
Since you are reading this...

What are y'all going to do with the Android time travelling cheats? The respect point cheats? Etc?

They are making the game miserable... although the timetravling hoods with all level 10 buildings can be quite lucrative.

cooch
04-07-2013, 01:24 PM
Well okay, that's a separate issue.

First, let me go back to your original question/concern/feedback first, since I was way too short and unintentionally rude. So, we have four games that run on roughly the same engine Crime City, Modern War, Kingdom Age and Monster Quest. They came out in that order. If someone were to play all of them for a length of time (not just puttering about) they'd find that Kingdom Age and Monster Quest are, on average, WAY less plagued with longterm bugs (with one or two notable exceptions) than the first two.

There's a reason for that. The first two games were created in a really small startup studio environment, and just generally have a lot more "hacks" built into the basic framework. What I mean by "hacks" is, imagine a car engine you're building where the radiator hose keeps popping off. You don't have the resources to rebuild the radiator, so you wrap the hose connection in tin foil and then secure that with duct tape (warning for anyone reading this: do NOT do this in real life). And that's fine for the moment, it fixes the issue, but later on when you have your entire car built you are going to have some issues from all these little "hacks" in the basic framework, especially when you try to add anything new.

An example of this would be item bonuses ("+5% to whatever"). When we first added those to the game WAY back in the day, it was done so in a pretty hacky manner, and that caused some weird stuff. We've since implemented an actual bonafide non-hacky item bonus framework, and the weird bugs we used to get with those generally don't pop up anymore (when they do, it is usually because of a data issue, i.e. someone put the number in wrong).

And you guys can't generally see it, but that is what we HAVE been doing: going back and replacing the old stuff that can cause all the weird bugs. It's just that this is a much slower and more delicate operation than complete re-writes (which is why Kingdom Age is generally smoother than CC or MW, we had a chance to address a lot of the old goofy stuff). And the slow-down isn't generally available hands or brains; even if you have some really smart brains around and enough hands to do whatever, figuring out how to rework complicated systems to remove basic faults without breaking everything is just generally slow work. It's comparable to replacing the foundation and electrical system of a house while affecting the functioning of the house and its inhabitants as little as possible.

Regarding the support question, this was I suppose what you'd call a hacky band-aid for a Support issue. I'll get into that a bit later, but I have to take care of some things over here on the backend first.

Thanks for explanation CJ. I was wondering as a non computer person whether the only way to make it bug free was to rebuild the whole infrastructure of the coding or major fixes as short cuts are always necessary when you are in start up mode and less resources than necessary are thrown at things. Wonder why Gree didn't get our so called code experts on forum to understand this dilemma...I guess they haven't worked in real world or came in after a system was fixed. Makes perfect sense. Seen this in non-game industries/companies with systems home built that begin to crumble under the weight of more bells and whistles demanded/requested by folks like me until it becomes a situation of fundamental fix or replace...

Flyingsquad23
04-07-2013, 02:02 PM
Why after I finally got the syndicate data on my kindle fire did the menu's and status bar become microscopic.

MattThomas08
04-07-2013, 03:15 PM
CJ,
Since you are reading this...

What are y'all going to do with the Android time travelling cheats? The respect point cheats? Etc?

They are making the game miserable... although the timetravling hoods with all level 10 buildings can be quite lucrative.

Same question. Is this being addressed? I personally see it as the biggest detriment to the game at the moment and most likely to make me stop playing. It's so easy to hack and while it can be lucrative robbing the time hacks, it's frustrating that they and the respect hackers exist in such abundance.

Ramshutu
04-07-2013, 03:19 PM
Same question. Is this being addressed? I personally see it as the biggest detriment to the game at the moment and most likely to make me stop playing. It's so easy to hack and while it can be lucrative robbing the time hacks, it's frustrating that they and the respect hackers exist in such abundance.

And myself and other "so called" programming experts have some ideas about novel ways of detecting hackers in general that may or may not be simple. What would be a good way to forward these to you, and would you be interested :)

The Billionaire
04-07-2013, 03:54 PM
Why are they so sloppy?

I'd only read the first post when I wrote the above answer but since CJ is in a talkative mood I'd like to ask some more productive questions.

Yes LE buildings would be nice but obviously the way the game was originally designed hinders that. Is that also the case for not being able to do anymore expansions? And what's the story behind that issue?

Will we be seeing PvP syndicate events again? They seem to have disappeared from both games lately

Will CC get the new MW profile page because it absolutely rocks! Nice work

Also LTQ's? Will we see them?

As for the sloppiness, what I mean is splash pages during the Egypt war still saying brazil?

The splash page at the start of the key case event said collect prizes at intervals 3, 5, 7, 9 & 10.

Obviously it's the collect ten template but how does this stuff make it into the live environment without being spotted?

But on the whole improvements have been made and I nearly necro'd the 'What We Want To See In Crime City' thread the other day to update it and show that changes have been made even if it is slow progress.

Lastly, how did all that free gold get given out and why change the structure of the gold bonus program? I don't know anyone who is pleased with the new structure.

Chuck5
04-07-2013, 04:05 PM
My one question:

With all the money that is made on these games, why can't they hire programmers that are competent enough to rid the games of bugs and glitches and hire support people that are knowledgeable and helpful instead of regurgitating a scripted response?

Agreed that's what I would ask

CJ54
04-07-2013, 04:11 PM
Wonder why Gree didn't get our so called code experts on forum to understand this dilemma...I guess they haven't worked in real world or came in after a system was fixed. Makes perfect sense. Seen this in non-game industries/companies with systems home built that begin to crumble under the weight of more bells and whistles demanded/requested by folks like me until it becomes a situation of fundamental fix or replace...

It's a pretty common situation across the tech industry, particularly with things that become way more popular than initially expected. We do actively work on it, but there's a psychological component at work in regards to the way people see the situation (If someone used to be upset about ten bugs, and only two of them still exist, that person may well now be saying that we never fix anything because those two bugs are still around staring them in the face. Fixed bugs are generally quickly forgotten, as they should be honestly.).

A lot of the tech minded guys and gals on the forums have a pretty reasonable expectation for things. When they don't, it's usually because they worked in a different sector that had very different constraints. Games are sort of unlike anything else and also like everything else at the same time, since making or maintaining a graphical game (even a simple one) is going to involve dipping into an ungodly number of different technical systems.


@ CJ54
oh but your staff has sir i have several emails stating the fact never the less they still told me the same thing when reporting the same issue even with a new tablet with a OS Android 4.0, CPU Frequency 1.2GHz Cortex A8, RAM DDR3 512MB and Inside Memory 8GB and a new 32 gig tf card and directly plugged into my router and having the same issues. My husband and several of his staff had the game on their phones and had the same issues and uninstalled the game because it was never fixed and they also got the same response when reporting the same issues.

Yeah, that should not be happening. We've been fighting some changes in the last two builds of Android in both CCiOS and MWiOS that caused some memory issues. The thing is, without actually looking at a detailed memory profile of your device while it was playing the game, we can't be sure it's the same thing but I'd bet so. On the upside, if it is that, it is getting addressed. Regarding any other glitches, I don't know without knowing the nature of how they are presenting.


I can think of too many questions, so I'll go with "Will Limited Time Quests ever be a feature that is implemented into Crime City?"

Can't say for sure, but the magic 8-ball on my desk says "Outlook good".


CJ,
Since you are reading this...

What are y'all going to do with the Android time travelling cheats? The respect point cheats? Etc?

They are making the game miserable... although the timetravling hoods with all level 10 buildings can be quite lucrative.

Anyone who has been pulling some kind of exploit like that and is still around is going to get a really nasty surprise very soon, during which process I will be playing the world's smallest violin for them and drinking a glass of red.



And myself and other "so called" programming experts have some ideas about novel ways of detecting hackers in general that may or may not be simple. What would be a good way to forward these to you, and would you be interested :)

Send 'em over, always glad to hear 'em.

BigD@wg
04-07-2013, 04:23 PM
CJ - thank you for the detailed explanation. Greatly appreciated. I look forward to your response about support. Thanks again!

kykboxr
04-07-2013, 04:50 PM
Wow, never expected, or even thought of getting a response from CJ. VERY Impressed. Thanks!

This should be expected as he is a forum moderator and an employee of Gree. If he's not answering, then Gree needs to start assessing moderators on the board. Nothing against CJ, but, he *should* be there

Peppers
04-07-2013, 04:53 PM
Anyone who has been pulling some kind of exploit like that and is still around is going to get a really nasty surprise very soon, during which process I will be playing the world's smallest violin for them and drinking a glass of red.


The sooner the better! I can't wait! I'm all tingly with excitement!

MattThomas08
04-07-2013, 05:10 PM
The sooner the better! I can't wait! I'm all tingly with excitement!

Does your husband know about this? CJ might want to look out for Mr. Salt coming at him.

montecore
04-07-2013, 05:14 PM
And myself and other "so called" programming experts have some ideas about novel ways of detecting hackers in general that may or may not be simple. What would be a good way to forward these to you, and would you be interested :)

Some would actually be quite simple. Start by flagging every account that more than one of a non-boss event item, especially one of a kind items. Then start flagging every account that has more than one "six of a kind" scratcher item, and at least flag the account for scratcher purchase history.

Ultimately, I think what is needed are 12 hour snapshots going back quite a bit. Any quick upgrades and large cash infusions/cash item purchases would either require a gold or cash purchase or is a hack, so those can be reviewed against purchase history.

They get more complicated but the first one should be trivially easy if there is a database which can be queried.

Alice
04-07-2013, 06:01 PM
I would ask whether poor wi-fi signal makes you more likely to get a 'BLNT' when opening a case.

The answer is yes :p

(CCK) Cam
04-07-2013, 06:05 PM
Some would actually be quite simple. Start by flagging every account that more than one of a non-boss event item, especially one of a kind items. Then start flagging every account that has more than one "six of a kind" scratcher item, and at least flag the account for scratcher purchase history.

Ultimately, I think what is needed are 12 hour snapshots going back quite a bit. Any quick upgrades and large cash infusions/cash item purchases would either require a gold or cash purchase or is a hack, so those can be reviewed against purchase history.

They get more complicated but the first one should be trivially easy if there is a database which can be queried.
Yeah, this is right. You could have 4 fire monsters and people would think youre lucky.

the_brein
04-07-2013, 06:08 PM
Ultimately, I think what is needed are 12 hour snapshots going back quite a bit.

I'm amazed how much emphasis is placed on screenshots, and how heavily relied on they are around here. Anyone can obviously edit a screenshot.

I know they're not the be-all end-all, but a big emphasis is placed on them.

Sorry, nothing productive to add. Since we gotta ask a question or risk being off topic: GREE, why hasn't anyone added any sorting or deletion capabilities for loot and equipment?

newtonpa
04-07-2013, 06:18 PM
Anyone who has been pulling some kind of exploit like that and is still around is going to get a really nasty surprise very soon, during which process I will be playing the world's smallest violin for them and drinking a glass of
I really hope this is the case. Hopefully before next war give those syndicates supporting them a problem before it starts. Also curious how syndicates who benefited from cash hacking will be treated.

splintuh
04-07-2013, 06:22 PM
I'm amazed how much emphasis is placed on screenshots, and how heavily relied on they are around here. Anyone can obviously edit a screenshot.


He was probably referring to a snapshot of the raw data on the backend, for comparison over time.

Zendfrim
04-07-2013, 06:27 PM
My question is since it is so hard to put new stuff into crime city, when are crime city and MW going to be modernized on par with the other two games? As far as I am concerned I think crime city, the game that was first amongst all these, should be your primary focus. My allegiance is skewed because I have been in crime city 21 months. Defense buildings need reworking, there should be far larger hoods, more buildings, and even more item options for cash and respect and gold. Defense buildings need to be made valuable to have.

Support used to be awesome and needs a huge reworking.

I hope crime city can be brought to the top again. As you have seen with the syndicate events, the people that play this game are by far your hardest hitters and biggest spenders, so your focus should shift to this game immediately.

Also, CJ, thank you for your detailed responses in this thread. They have helped soften even my hard view on the perceived lack of game advancement.

mxz
04-07-2013, 07:19 PM
I would ask him why Ram thinks himself some sort of hot shot technical expert...everyone else knows Ramshutu is a computer noob. I heard he didn't even know 10 + 10 = 100. On a more serious note about that - didn't Ferr get temporarily B& for putting together a group of white hats?

...

Would want to know if the bonus program is in a permanent state of less-than-awesome or a temporary transition phase while the script gets the bugs ironed out.

procsyzarc
04-07-2013, 08:22 PM
I would ask is it an office joke and they just like to **** with us for ****s and giggles, do they just not care since we pay anyway or are their staff and programmers really as incompetent as they appear

OMD73
04-07-2013, 08:29 PM
Some would actually be quite simple. Start by flagging every account that more than one of a non-boss event item, especially one of a kind items. Then start flagging every account that has more than one "six of a kind" scratcher item, and at least flag the account for scratcher purchase history.

Ultimately, I think what is needed are 12 hour snapshots going back quite a bit. Any quick upgrades and large cash infusions/cash item purchases would either require a gold or cash purchase or is a hack, so those can be reviewed against purchase history.

They get more complicated but the first one should be trivially easy if there is a database which can be queried.

It does not even need to be this involved/time consuming. What Gree could do is be sneaky and run an event where players could purchase gold using game money for a limited time - say 3 days. If the price was something like $250 million for 20 bars of gold - all Gree would need to do is flag players who have used $1 billion or more of their game cash and cross check this against their IPH.

Cash hackers would not be able to resist and has the added bonus of rewarding long time players who have invested a great deal of their life and money in the game.

newtonpa
04-07-2013, 09:00 PM
Lets just start by getting rid of the obvious cheating players and syndicates because there are alot out there

(CK) EL
04-07-2013, 11:16 PM
Why are they so sloppy?

I'd only read the first post when I wrote the above answer but since CJ is in a talkative mood I'd like to ask some more productive questions.

Yes LE buildings would be nice but obviously the way the game was originally designed hinders that. Is that also the case for not being able to do anymore expansions? And what's the story behind that issue?

Will CC get the new MW profile page because it absolutely rocks! Nice work

Also LTQ's? Will we see them?

As for the sloppiness, what I mean is splash pages during the Egypt war still saying brazil?

The splash page at the start of the key case event said collect prizes at intervals 3, 5, 7, 9 & 10.

Obviously it's the collect ten template but how does this stuff make it into the live environment without being spotted?

But on the whole improvements have been made and I nearly necro'd the 'What We Want To See In Crime City' thread the other day to update it and show that changes have been made even if it is slow progress.

Lastly, how did all that free gold get given out and why change the structure of the gold bonus program? I don't know anyone who is pleased with the new structure.

please answer those

Sunsets
04-07-2013, 11:38 PM
Hey CJ,

Since you seem to be in a talking mood here:

Will Gree ever offer Skillpoint Resets in Crime City? I don't see why this would be a problem, you guys could even charge for them if need be ...

Ty1on
04-07-2013, 11:52 PM
I just want to know why I spend money on this game and Gree doesn't get rid of of the obvious cheats that don't. I guess Gree feels that as long as the cheats are there then players will keep buying gold to be better? I can't think of any other reason to not get rid of the cheats. Weird that even when we point out cheats, the person pointing them out gets a forum ban... I just don't get it. Guess Gree really does think they make money from cheaters... That's just sad!

bald zeemer
04-08-2013, 12:47 AM
I would like to know how Gree is going to handle foreign currencies in the new version of the gold bonus program.

I would also like to know how nobody involved thought that this would be an issue worth addressing before rolling out the new "improved" program.

Vito Corleone
04-08-2013, 01:38 AM
CJ..how will you handle the fact that many people bought a lot of items for this "free gold" that they got?
I sent in a ticket about this and the response was implying that I had gotten any free gold which was not the case.

Vito Corleone
04-08-2013, 02:12 AM
I would like to know how Gree is going to handle foreign currencies in the new version of the gold bonus program.
I sent in a ticket regarding this, since I live in Sweden, but all that I get back is this autoreply. Ticket is closed and my question is never answered.

Grimmy11
04-08-2013, 02:34 AM
I just want to know why I spend money on this game and Gree doesn't get rid of of the obvious cheats that don't. I guess Gree feels that as long as the cheats are there then players will keep buying gold to be better? I can't think of any other reason to not get rid of the cheats. Weird that even when we point out cheats, the person pointing them out gets a forum ban... I just don't get it. Guess Gree really does think they make money from cheaters... That's just sad!

I have reported this post for discussing cheating in the forums and for using my signature in an offensive manner without my consent.

CitrineMondeoRSi
04-08-2013, 03:11 AM
I have reported this post for discussing cheating in the forums and for using my signature in an offensive manner without my consent.

Reported this post for the absolute irony of the content. What a crybaby you are, and you wonder why people sometimes make fun of you. All the answers are in your own post above.

CJ - You hint that time/cash hackers will be receiving punishment for offences committed. Does this include those that have committed the offences in the past as well as those that are continuing to do so at the current time? One particular (fairly low ranking) syndicate has recently raised more than 7 billion in a little under 2 days with a cumulative income of just over 40m an hour. They have just two bonuses to go until they're at full, mostly due to the actions of 2 or 3 blatantly wonky members with another 2 or 3 on the 'dubious' list. Are they (the hackers, not the innocent members of the syndi) going to get punished if they suddenly stop hacking/glitching when all bonuses are bought or will they get away unscathed because the damage is already done? Seeing things like this happen is the one and only reason that I refuse to buy any more than a smattering of gold in an otherwise great environment.

CitrineMondeoRSi
04-08-2013, 03:35 AM
How old are you Grimmy?

*edit: NVM your username gives it away

Fatherllama
04-08-2013, 03:37 AM
Reported for discussing cheating in the forums instead of bringing it to the attention of support like you are supposed to.

Your staggering lack of self-awareness amuses me. Carry on.

Gary RG
04-08-2013, 04:18 AM
Does Gree plan to award bonus gold for activity in months prior to enrolling for the gold bonus program? If yes, by when? If no, could you clarify the reason please?

bald zeemer
04-08-2013, 04:32 AM
They've never done it before, and with one obvious exception they've become a lot stingier of late, so I wouldn't hold your breath.

PC77
04-08-2013, 04:50 AM
Reported for discussing cheating in the forums instead of bringing it to the attention of support like you are supposed to.

Friday can't come quick enough..

Grimmy11
04-08-2013, 05:13 AM
Friday can't come quick enough..

You have internet in Ireland?

rutty
04-08-2013, 06:03 AM
I work in software development and involved in the testing of very large-scale corporate systems. I have some sympathy for Gree with the upkeep of extremely popular games like this, especially when attempting to maintain someone else's code. It's particularly difficult when the initial coding seems to have been knife, forked and spooned together and there are obvious scaling issues.

Still, some of the existing issues really are not good enough, and the communication of some of these issues leaves a lot to be desired. Wrong/missing splash screens, or splash screens displaying incorrectly? Should not be happening. Large changes in algorithms not communicated to players? Poor.

I know CJ can be a little overwhelmed with messages in the ex-Funzio forums (300 PMs a day? Crikey!) but perhaps Gree could make life a LOT easier for themselves by using the announcement forums more intelligently. List the issues currently being addressed, tell people that you're working to fix these issues. COMMUNICATE! Perhaps you'd get a lot less support tickets if people could be directed to these posts within the games.

At the moment it seems to some that Gree are purposefully not properly maintaining these games in order to maximise profit. I would probably guess that the game developers are somewhat overwhelmed with difficult to fix bugs, and that testing isn't a high priority. It's impossible to create bug-free software - there will always be issues that get out into production - but there are just too many, in all the ex-Funzio games.

Still, I should probably say that I am utterly addicted to playing all four, but the sheen is coming off and they all need a bloody good polish.

Anyway, this thread was about questions, right? Perhaps my question would be: Gree, could you please improve communication of issues? It'd save a lot of heart-ache.

Thanks :)

honeybadger
04-08-2013, 07:22 AM
Will my ticket 453440 filed Mar 18 (21 days ago) and still in progress, be processed correctly before the next syndicate event starts?

Butt Futter
04-08-2013, 07:38 AM
Will my ticket 453440 filed Mar 18 (21 days ago) and still in progress, be processed correctly before the next syndicate event starts?

Have you replied to the ticket asking for a status? I've had to do that on a couple occasions to get it done.

honeybadger
04-08-2013, 07:58 AM
There had been some communication between the when I first send the ticket. It says staff are working on it. Didn't want to be a pest even after 21 days. I know they're busy but syndicate is nearly here and my gold isn't.

After seeing everyone get their gold last week and then some I'm pretty much numb to this abuse and the game in general.

Thanks for the advice.

Butt Futter
04-08-2013, 08:01 AM
There had been some communication between the when I first send the ticket. It says staff are working on it. Didn't want to be a pest even after 21 days. I know they're busy but syndicate is nearly here and my gold isn't.

After seeing everyone get their gold last week and then some I'm pretty much numb to this abuse and the game in general.

Thanks for the advice.

Honestly, you need to be impatient with this. You should reply asking why you haven't gotten it yet and that you need it for the next syndicate event that starts in 3 days. 21 days is not right or fair.

MattThomas08
04-08-2013, 08:07 AM
Not fair?

I have been accessing secret items and double hacks for years now now that's not fair

Where is Grimmy11 today? He should be reporting you soon. Please don't discuss those that have unlocked anything, including all bonuses.

MattThomas08
04-08-2013, 08:22 AM
Apparently you don't know Grimmy. He's the forum reporter who reports everybody who discusses cheating. You're not supposed to talk about cheating on the forums, especially when a team hypothetically in the Top 145ish has unlocked all bonuses. I don't know anything about the other stuff you mentioned.

PC77
04-08-2013, 08:36 AM
Everybody will know who Grimmy is by the end of Market Plaza

PuckinWebGuy
04-08-2013, 10:50 AM
Anyone who has been pulling some kind of exploit like that and is still around is going to get a really nasty surprise very soon, during which process I will be playing the world's smallest violin for them and drinking a glass of red.
CJ, if you guys fix those exploits, you deserve two glasses directly from the cellar. :)

Deuces914135880
04-08-2013, 11:31 AM
will the syndicate alerts let us know who declares in the upcoming event?

Bala82
04-08-2013, 12:02 PM
You guys have scared off CJ he stop replying to your question poor guy trying make you guys understand instead you throw more questions at him . :(

Bala82
04-08-2013, 12:56 PM
but i am still here no one has scared me off :)

CJ54
04-08-2013, 01:37 PM
Hey guys, I'll try to run through some of the stuff since yesterday in a little bit. Haven't forgotten.

jobadass
04-08-2013, 05:58 PM
Hey guys, I'll try to run through some of the stuff since yesterday in a little bit. Haven't forgotten.keep on topic please. All responses are to be in question form.

Thank you,

Alex Trebek

Sunsets
04-08-2013, 09:23 PM
Bumping this question back up, it got lost in the pages back:

What about skillpoint resets? I know they can be done. Why haven't they been made available to players yet?

With an ever-evolving game, players strategies need to evolve as well. Locking players into a set skillpoint build and then changing the dynamics of the game kinda kills it - Especially when certain skills such as Attack/Defense are very vague in their description and what they actually do.

psxnitro
04-08-2013, 10:00 PM
Will it be possible for Crime City to be rebooted or make a sequel? Like remake the game from scratch to match the Monster Quest coding infrastructure per se? but better and more secure? Then just credit everyone the gold equivalent of the amount of real money they have put in on the old system to the new game?

We always hear high levels complaining about how low level players are getting better stuff nowadays, maybe this will quiet it down a notch? Without creating too much drama?

Polarbear
04-08-2013, 11:42 PM
@sunsets...


A long, long LONG time ago in the facebook incarnation of Crime City, energy was the be-all end-all stat because of some mechanics specific to that game. Then we added end-game bosses, which took large amounts of stamina. Everyone in the game wanted a skill respec. So we gave everyone in the game a one-time skill point respec to reflect the new content. And, surprisingly, the result of this was not that everyone was then happy. What happened was that everyone wanted more skill respecs. Everyone wanted more skill respecs badly. They wanted to be able to have all their points in energy when they wanted to, and have all their points in stamina and attack when they wanted to.

Our ticket queue exploded. At one point, well over half the support tickets we received on a daily basis were from players requesting, demanding, threatening, cajoling and begging for skill point respecs. We briefly discussed charging for it, but that would have thrown the entire balance of the game out of whack and made that the be-all-end-all defining purchase in the game.

That being the case, we do understand why people would want a respec when they hit 200, but we're incredibly wary of opening up that can of worms again.

dudeman
04-08-2013, 11:54 PM
Re:PB@Sunsets

I can think of several ways it can be done, both for free and for gold. For example, if a player could swap one skill point from any category to another, the counter starts at 5 minutes until the process can be repeated, sort of following the same type of refill times that already exist for energy and stamina.

Timer resets for gold.

Keep it simple. Those mechanics already exist in this game. Just reuse them!

tfletcher20
04-08-2013, 11:58 PM
Any plans to revamp the scratcher prizes, maybe a explosive, or better yet a syndicate scratcher,like for every battle you win u get a scratcher.top rewards could be extra influence, more people, etc..

Thanks cj for answering as many of the questions as u can.

Sunsets
04-09-2013, 12:10 AM
@Polar:

So then offer skillpoint re-specs as a regular in-game feature for a set amount of gold. This would greatly reduce the demand on support for them. The first one could even be free. Then throw a 30-day cooldown on them to prevent abuse if you want. People still complain about it and send a ton of tickets to Gree like they always do? They can use the same easy automated responses that they use now ...

"We're sorry to hear that you're having problems regarding skill points. We no longer reset points manually. You can purchase a skill point reset once every 30 days for XX Gold."

And if they were really that concerned about skill point resets being a defining purchase that would throw the whole game out of whack ... well then they could easily just make them purchasable with in-game cash. That means that everyone's got access to them, meaning that it would be equally fair for everyone involved.

Problem solved

dudeman
04-09-2013, 01:20 AM
@Polar:

So then offer skillpoint re-specs as a regular in-game feature for a set amount of gold. This would greatly reduce the demand on support for them. The first one could even be free. Then throw a 30-day cooldown on them to prevent abuse if you want. People still complain about it and send a ton of tickets to Gree like they always do? They can use the same easy automated responses that they use now ...

"We're sorry to hear that you're having problems regarding skill points. We no longer reset points manually. You can purchase a skill point reset once every 30 days for XX Gold."

And if they were really that concerned about skill point resets being a defining purchase that would throw the whole game out of whack ... well then they could easily just make them purchasable with in-game cash. That means that everyone's got access to them, meaning that it would be equally fair for everyone involved.

Problem solved

Over complicated. 1 skill swap out every 5 minutes, with a refill bar like health, energy, stamina, hideouts, and anything else in this game with a refill bar that I may have left out. Just reuse the same thing. 15 gold to reset timer, same as the existing timer reset feature.

Using two existing mechanics they could do it. They would just have to figure out a way to do it without breaking anything.

If you want them to go through all of that other stuff you'll have long enough to camp your way to the top level and master every map. No gain for anyone there.

(CK) EL
04-09-2013, 01:49 AM
just my 0.02$ here about skill points
all of the above are ok i'd like to add that u must give attack and defence skill points a meaning to exist.
i have stats around 300K, 100 skill points would give me 1000 more attack which is ridiculous when i can have 1000 raise by buying 1-2 crates
10 attack per skill point is ubsolutely waste of skill point.
give value to attack/defence skill points by making 1 skill point to give u 100attack/defence so 100skill points would be 10.000 raise in stats. Then i would have a dilemma on how to use my skill points
or even better and more fair for all players, make A/D skill points a modifier!!! 1 skill point =0.1% or 0.05% raise in A/D
Also give 50 or 100 skill points as a prize in syndicate


other suggestions
because of items stats escalation we should have:
better scratchers prizes
better pvp loot items
more goals as thug lives
better awards for those goals
raise of 30.000$ per attack, make it at least 100.000$

general suggestions that have not been said before

the ability to put a mark or take a note about a rival that will be visible when we scroll the rival's list

a permanent syndicate tag in all rivals that we ll be visible only when scrolling the rival's list .. eg FCS* (CK)-EL so we can see the syndicate that the player belongs to.
*FCS= Fight Club Syndicate

sister morphine
04-09-2013, 04:02 AM
Anyone who has been pulling some kind of exploit like that and is still around is going to get a really nasty surprise very soon, during which process I will be playing the world's smallest violin for them and drinking a glass of red.
Will you sell tickets for the show? I'll be first in line for that one. Cheers!

TZora
04-09-2013, 06:10 AM
Adding buildings to CC is actually a pain, due to the way that we originally set the system up. When we added the first seasonal building, it had been a long time since we had added any buildings and all sorts of weirdness cropped up, but that got sorted. I will point the CC decision-makers in the direction of that old poll though.
why not give the buildings that gree gave earlier? really love those little builds .. there was one "gems build" and then a chicken build and then that frosty hideout lol .. sorry dont remember the names but i think those buildings add a lot of fun to the game. may be replace some oldie decorations with some new decorations too .. will be loads of fun.

Pudgy Pumpkin
04-09-2013, 06:15 AM
Will you sell tickets for the show? I'll be first in line for that one. Cheers!

I'll bring drinks and hire cheerleaders.

AFed
04-09-2013, 06:21 AM
@Polar:

So then offer skillpoint re-specs as a regular in-game feature for a set amount of gold. This would greatly reduce the demand on support for them. The first one could even be free. Then throw a 30-day cooldown on them to prevent abuse if you want. People still complain about it and send a ton of tickets to Gree like they always do? They can use the same easy automated responses that they use now ...

"We're sorry to hear that you're having problems regarding skill points. We no longer reset points manually. You can purchase a skill point reset once every 30 days for XX Gold."

And if they were really that concerned about skill point resets being a defining purchase that would throw the whole game out of whack ... well then they could easily just make them purchasable with in-game cash. That means that everyone's got access to them, meaning that it would be equally fair for everyone involved.

Problem solved

You're level 12. Why is it main concern?

MattThomas08
04-09-2013, 06:53 AM
WHAT is playing at the Movie Theater???

Sunsets
04-09-2013, 11:47 AM
Over complicated.

I don't see how it's over complicated. It's exactly what you suggested except all skillpoints could be reset at once with a longer cooldown timer. Either way is fine with me though.


You're level 12. Why is it main concern?

Because I think skill point re-specs would greatly improve the game. It's an opportunity for extra profit for Gree, and allows increased customization and versatility for the players. It also allows corrections for miss-clicks, poorly placed points, etc.

TZora
04-09-2013, 08:56 PM
Question: CJ, why does crimecity and modernwar take "so much" memory (RAM)? i begin playing mw with 700 mb free memory and after playing about 30 minutes and visiting 15 hoods, the phone begins lagging like hell and i have to close the app. when i run FMR memory checking app, there's only 160 mb free and modern war takes about 500 mb of memory. that is "huuuuge". there is no way i can play modern war for more than 30 mins without restarting and clearing the memory on my phone. is your team working on this problem?

it is not as huge of a problem with crimecity as it is with modern war. just can't play the game without restarting every 30 minutes. and on blue stacks, i visit about 5 hoods and then have to restart the game. it looks like all of the hoods i visit, gets stacked up in the memory. not sure what's going on .. anyone else got this memory problem on their phone(s)?

my phone is sony xperia s (LT26i) .. not a bad phone imo .. 1 gig RAM

blubb
04-11-2013, 12:55 PM
Question: CJ, why does crimecity and modernwar take "so much" memory (RAM)? i begin playing mw with 700 mb free memory and after playing about 30 minutes and visiting 15 hoods.....
..... .. anyone else got this memory problem on their phone(s)?

my phone is sony xperia s (LT26i) .. not a bad phone imo .. 1 gig RAM

This is more then ONE QUESTION - disqualified!! :D

SmokeyBonesSteph
04-11-2013, 05:20 PM
I would love to know why every time I purchase weapons a pop up appears that says something like that is great fire power you earned yourself 120 respect. Instead of giving it to me it deducts from me or does nothing at all :( I've submitted this question 8 times to report the issue all closed but still no answer.

TZora
04-11-2013, 08:28 PM
This is more then ONE QUESTION - disqualified!! :D

gree why does modern war suck up the memory on my phone?

(can't ask if ur happy now cuz that will be another question lol)

Steve0
04-11-2013, 09:01 PM
Gree why isn't the robbery glitch fixed? This is getting ridiculous.

Swedevil
04-11-2013, 10:03 PM
Gree why isn't the robbery glitch fixed? This is getting ridiculous.
Enlighten? Is this something players need to protect from? I'm not asking how it's done, I'm asking if I need to be prepared for people coming and robbing...

mxz
04-11-2013, 10:27 PM
Enlighten? Is this something players need to protect from? I'm not asking how it's done, I'm asking if I need to be prepared for people coming and robbing...When you rob sometimes you don't get respect points.

Also, sometimes when you rob you lose because the joint has already been robbed. Someone with 1,000,0000 ATK will lose to someone with 1.0 defense.

So, there are 2 robbery glitches which make no sense.

Swedevil
04-11-2013, 10:42 PM
When you rob sometimes you don't get respect points.

Also, sometimes when you rob you lose because the joint has already been robbed. Someone with 1,000,0000 ATK will lose to someone with 1.0 defense.

So, there are 2 robbery glitches which make no sense.

Hmm. I knew about the no respect points one. I've noticed that when I've attacked someone with money on hand, I can hit three times. First get $30k, second get nothing but win, and the third get $30k... but I have noticed the no RP glitch on robberies just didn't think anything of it.

bru747
04-20-2013, 07:00 PM
Are you still answering questions CJ? I hope so because your efforts have been the best in customer service from gree or the past owner Funzio. I've been playing for a year now!

Question: why don't we get multiple building upgrades as a #1 prize in crime city?

BigMoney
04-20-2013, 07:52 PM
I would love to know why every time I purchase weapons a pop up appears that says something like that is great fire power you earned yourself 120 respect. Instead of giving it to me it deducts from me or does nothing at all :( I've submitted this question 8 times to report the issue all closed but still no answer.

I can answer this one. I'm guessing you have a low attack/defense (below 36K), and are progressing through the attack/defense goals. What's actually happening is that you're being credited the 120 RP for completing the goal, the pop-up tells you that you completed it, and then it deducts the RP points it just awarded you because you haven't actually completed the goal. You've never lost any of your own RP. The pop-up is triggered by when your PROFILE attack/defense satisfies a certain goal, but you aren't given the reward until your ACTUAL attack/defense satisfies the goal. If you were to reset your game, the goal will show up again in your goal list. View the goal in your goal list to see how close you actually are to completing it (it'll say something like 34218/36000, but if you have things like syndicate bonuses etc so that your profile attack/defense is already over 36K, then ANY purchase will falsely trigger the goal). If you falsely trigger the goal, and then satisfy the requirement for real, your profile will silently be awarded the RP/loot item associated with the goal. It becomes more obvious when you're awarded RPGs and Exeleros since you likely aren't at a level to purchase those yet.

On another note, 8 tickets over the same "issue" is ridiculous. Not sure why you wouldn't take the hint.