Bryson
03-02-2013, 08:11 PM
Hey guys I can really use your help. It's going to be a week that I bought some gems but I didn't receive them. I see guys getting free keys and whatever for the naked bug which is great but as a paying customer it's really pissing me off that they aren't even responding to me. They are being swamped with tickets because of all the bugs.
In this last email, response they asked me to do this:
Hi,
We apologize for the late response. Here's where you need to go so we may see your purchase history. Go to menu > Tap options > Go to view FAQ > Scroll down and tap App Portal > tap Wallet > then you'll see your purchase history there so just tap on Contact.
Thanks,
But I am trying to explain to them that there is no purchase history or "Contact" button when I click on Wallet but I was clearly charged $4.99+tx for 30 gems. Does everybody else see their purchases when they click on Wallet? If Gree doesn't want to give me my gems how do I go about contacting apple about it?
In this last email, response they asked me to do this:
Hi,
We apologize for the late response. Here's where you need to go so we may see your purchase history. Go to menu > Tap options > Go to view FAQ > Scroll down and tap App Portal > tap Wallet > then you'll see your purchase history there so just tap on Contact.
Thanks,
But I am trying to explain to them that there is no purchase history or "Contact" button when I click on Wallet but I was clearly charged $4.99+tx for 30 gems. Does everybody else see their purchases when they click on Wallet? If Gree doesn't want to give me my gems how do I go about contacting apple about it?