MW is getting instable. Current list of issues.

[Ferr]

We have a surge of serious problems and bugs varying from blown up gaphics to purchases for which no deliveries are made. Also, a new breed of hackers have shown up. Finally, many of us experience lock downs, initialisation problems and varying stats. The surge of tickets have also made a mess of the already poor service levels.

Please list all more serious bugs here. Pls be objective as to how you describe the bug.

[helli0n]

being able to see allies on rival list is one as well

[Jhoemel]

Getting attack more that 20 times within the 2 hour cool down period

[Poopenshire]

I am getting double skill points from level ups. I sent an email about it last week but no response. something like this should be priority for them to acknowledge and fix, but i guess not.

[Thunder Child]

Crashing just about every time I find a ripe target.

[Ferr]

No discussion pls, just list of issues.m

[Tai]

Crashing just about every time I find a ripe target.
This. Haven't had a real issue with other problems. But I have to restart Modern War every 2 to 3 attacks on a rival or a rival's building. The game just shuts off and I'm left at the iPad dashboard.

Not only with attacking / raiding though. When I have been in a playing session for too long and did too many actions (like check the Faction forum, some PvE and vault some cash), it get's too much for the game and just decides to crash on me again.

Don't know how many other player's have these issues, but I'd say it is a problem that should be high on the list of things to be fixed.

[Lt. Falcon]

Without attacking or getting attacked, without adding allies nor purchasing units my attack defense has been fluctuating up down by approx 1200+/- attack and 1400+/- defense. I started noticing this on Monday as I wanted to focus on my unit density and not just the count. When it has been on the low end, I have verified the known units in my inventory and nothing seems to be missing.

[Dutchie]

GREE support will internally classify all issues that are logged with them, usually from Severity 1 to Severity 4 or 5. For example, users not being able to start the game with it crashing as soon as they open the app will be a Severity 1 issue as it prevents the gamer from even playing the game and could be a potential loss of revenue. The issue with allies showing up on your rival list will be a Severity 4 issue as when you click on your ally, it will come back with a message to state that the person is your ally (it does this in CC) and hence it doesn't prevent you from playing the actual game. It would be classed as a minor issue (a nuisance).

GREE will focus on the higher severity issues first before dealing with the lower severity issues and every time a new issue is logged it will go through a 'triage' to determine what the severity of the new issue will be. This will ulitmately decide when issues are going to be fixed which means that some Severity 4 issues might never get fixed due to time and resource constraints as higher severity issues keep coming in.

If you are the kind of person that spams in 50 tickets per day discussing the same issue, GREE have to go through this procedure for all tickets and you will be making a name for yourself in the support department. Now multiply that by the number of active gamers that play all 4 GREE games and you can see that they get potentially 1000's of support tickets every day from the mundane 'I clicked on purchase with gold by accident, please refund' to the critical 'The game won't even load'.

No doubt they will group similar tickets for one support staff/developer to fix, which will be done by the 'triage' team.

To be honest, I have found some little niggles in the game but nothing that prevents me from playing it or enjoying it. If the problem persists, I initially restart the game a couple of times and if that doesn't work, I delete the game and re-install it which sometimes will help. If the issue is persistent and detracts from your enjoyment, please go ahead and log the ticket, just be aware that they will classify your issue depending on how serious it is (to them and not you!)

[Ferr]

GREE support will internally classify all issues that are logged with them, usually from Severity 1 to Severity 4 or 5. For example, users not being able to start the game with it crashing as soon as they open the app will be a Severity 1 issue as it prevents the gamer from even playing the game and could be a potential loss of revenue. The issue with allies showing up on your rival list will be a Severity 4 issue as when you click on your ally, it will come back with a message to state that the person is your ally (it does this in CC) and hence it doesn't prevent you from playing the actual game. It would be classed as a minor issue (a nuisance).

GREE will focus on the higher severity issues first before dealing with the lower severity issues and every time a new issue is logged it will go through a 'triage' to determine what the severity of the new issue will be. This will ulitmately decide when issues are going to be fixed which means that some Severity 4 issues might never get fixed due to time and resource constraints as higher severity issues keep coming in.

If you are the kind of person that spams in 50 tickets per day discussing the same issue, GREE have to go through this procedure for all tickets and you will be making a name for yourself in the support department. Now multiply that by the number of active gamers that play all 4 GREE games and you can see that they get potentially 1000's of support tickets every day from the mundane 'I clicked on purchase with gold by accident, please refund' to the critical 'The game won't even load'.

No doubt they will group similar tickets for one support staff/developer to fix, which will be done by the 'triage' team.

To be honest, I have found some little niggles in the game but nothing that prevents me from playing it or enjoying it. If the problem persists, I initially restart the game a couple of times and if that doesn't work, I delete the game and re-install it which sometimes will help. If the issue is persistent and detracts from your enjoyment, please go ahead and log the ticket, just be aware that they will classify your issue depending on how serious it is (to them and not you!)
Dont hijack thread friend. Just list serious issue in objective way.

[andypandy2]

http://www.55buick.com/modernWar/noSoup.PNG
Here is my issue.
The story of my life.

[HGF69]

Android users being able to join multiple factions and the faction Leaders being unable to remove them. They show up in the members list but the android user isn't aware they are a member in 10 factions.

[FYV]

Most annoying issue at the mo is inability to remove Android player from faction. Although the player has left, still showing on list and taking up valuable space. I think this is a serious issue from GREE perspective as fix is manual and am sure they will be getting loads of tickets about this - so impacting their ability to deal with other issues. They need to deploy an update for this ASAP. It will be preventing people joining factions and could make a right mess of the game.

Regards,

Fi.

[Dutchie]

Dont hijack thread friend. Just list serious issue in objective way.

Apologies. I thought it might have been relevant to understand how GREE deals with issues raised by the gamers.

[Ferr]

Apologies. I thought it might have been relevant to understand how GREE deals with issues raised by the gamers.
Accepted;)

[Kara T]

http://www.55buick.com/modernWar/noSoup.PNG
Here is my issue.
The story of my life.

That happened to me awhile back. I completely powered down my iPad and when I restarted, the problem went away.

[threefellow]

We have known for some time that insiders aka shills play MW to
boost revenue. Will these shills now be joining factions for the
same reasons? What are the ethics involved here?

[Ferr]

We have known for some time that insiders aka shills play MW to
boost revenue. Will these shills now be joining factions for the
same reasons? What are the ethics involved here?
Just report serious bugs pls

[Ferr]

New bug. When one opens the menu for purchasing cash/gold, the menu screen is blown up so that you can only see a few lines. Re installing does not work

[dads]

Bossted attack can be seem by rivals,however i can only see my raw attack. (verified by allies)
My deffence is also fluctuating with no unit changes.
The same with the crashes as previous page,checking faction or to much pvp leads to a crash.

[threefellow]

Just report serious bugs pls

These shills are SERIOUS bugs Ferr fellow. Cockroaches!

[vaporeon]

I am getting double skill points from level ups. I sent an email about it last week but no response. something like this should be priority for them to acknowledge and fix, but i guess not.

Thats a new one to me.

[Poopenshire]

Thats a new one to me.

It occured 2 times in 3 levels ups. I will find out if it happens again soon.

[Supra X]

Just before payout (1 to 5 min before) the graphics of the buildings in question are starting to flicker.
Very irritating when you synchronized a lot of buildings.


X

[XxGNUTxX]

I bought a vault of gold but received no gold but got charged sent them a ticket with a picture of my bank statment of my recents charges, heard nothing back yet its been a almost a week now

[mickymacirl]

Reported a big bug over 1 month ago, still isn't fixed, last response was nearly 2 weeks ago now.

[Skyser30518]

Nearly impossible to do PVP with constant crashes.

[pooper]

Not sure if this is a bug or just incredibly poor game design, but it's only happened since the upgrade so until I know otherwise, I'm going to say its a bug.

My stats are 21,384/22,980 attack and defence. I was attacked by a guy with 11,960/10,665 attack and defence. I have 105 skill points in defence. I was attacked once, I lost 600k with 80m unvaulted (saving for anniversary), which would have been fine, except he should not be able to break my defence.

I attacked him back and somehow lost. Again, that would be ok if his defence and my attack were closer to each other, but my attack was double his defence.

Then, he attacked me again whereupon I lost another 600k, but when I had 3.6m fully vaulted. Also, his first attack has disappeared off my news feed.

I have pictures to prove all of above, but I dunno how to upload them.

Evidently, I have been camping for a long while. Stuff like this completely destroys any point in playing. If someone with 10k attack can break 20k defence, why shouldn't 10k attack be able to defeat 30k or 300k defence? The attack and defence numbers are worthless. This destroys all certainty and removes any point to playing the game.

I am not complaining about losing. But I am complaining about losing to someone who I should not conceivably lose to. I will be deleting my account if this is not resolved as there is just no point playing, building attack and defence, when it means nothing.

[Shinazueli]

Not sure if this is a bug or just incredibly poor game design, but it's only happened since the upgrade so until I know otherwise, I'm going to say its a bug.

My stats are 21,384/22,980 attack and defence. I was attacked by a guy with 11,960/10,665 attack and defence. I have 105 skill points in defence. I was attacked once, I lost 600k with 80m unvaulted (saving for anniversary), which would have been fine, except he should not be able to break my defence.

I attacked him back and somehow lost. Again, that would be ok if his defence and my attack were closer to each other, but my attack was double his defence.

Then, he attacked me again whereupon I lost another 600k, but when I had 3.6m fully vaulted. Also, his first attack has disappeared off my news feed.

I have pictures to prove all of above, but I dunno how to upload them.

Evidently, I have been camping for a long while. Stuff like this completely destroys any point in playing. If someone with 10k attack can break 20k defence, why shouldn't 10k attack be able to defeat 30k or 300k defence? The attack and defence numbers are worthless. This destroys all certainty and removes any point to playing the game.

I am not complaining about losing. But I am complaining about losing to someone who I should not conceivably lose to. I will be deleting my account if this is not resolved as there is just no point playing, building attack and defence, when it means nothing.

You sure he's not mucking about with his ally number to jack you? I've had that happen before. Or, he could be a skill point hack, it's almost impossible to detect from a profile page.

[dshutch1977]

My modern war app is not allowing me to enter the app. I press on the app icon and it looks like it is going to start but then. The screen goes black then returns to the main page of my iPad. I did the update to the game the other day to access the faction and it worked for a little while, but now it won't load.

[ProCision]

I am on Android:

First 5 days playing were near flawless

Now
*Game FC's when loading large maps
*90% of the time buildings are missing from maps
*Lock ups that do not produce FC's
*Slow loading times.
*connected wireless to 50mb internet does not speed it up.

(FC='s Force Close)

[Sugarymama]

being able to see allies on rival list is one as well

That's a big issue, and I was surprised they didn't prioritize that to be resolved before the PVP faction event. It's crazy to me how they are trying to implement all these new features and events with outstanding issues that will prevent the events from running smoothly. WTF...

[Ferr]

The sales bug is a huge bug as well. One purchases cash or gold but nothing is delivered.

[threefellow]

The sales bug is a huge bug as well. One purchases cash or gold but nothing is delivered.

Hilarious! A fake purchase.

[BigD@wg]

Hilarious! A fake purchase.

I guess they finally decided to just cut out all the nonsense in between and get right to the take. Instead of people buying gold to get invisible boost units and other stuff they now just charge for invisible gold?!? Wow. Lol!

[Shinazueli]

I guess they finally decided to just cut out all the nonsense in between and get right to the take. Instead of people buying gold to get invisible boost units and other stuff they now just charge for invisible gold?!? Wow. Lol!

I almost pissed my pants laughing when I read this.

[Q Raider]

Cannot access the "Faction List" or the "Faction Invites" tabs, game just sits with the wait icon spinning away, unable to cancel out of it, have to exit the game.

[KizbotBro]

^^ This.

Also completing boss event doesn't give the grand prize.

[dshutch1977]

To be honest, I have found some little niggles in the game but nothing that prevents me from playing it or enjoying it. If the problem persists, I initially restart the game a couple of times and if that doesn't work, I delete the game and re-install it which sometimes will help. If the issue is persistent and detracts from your enjoyment, please go ahead and log the ticket, just be aware that they will classify your issue depending on how serious it is (to them and not you!)[/QUOTE]

If I delete the app and restart it will I lose all my stuff and have to restart the game from scratch?

[Cobra Commander]

I play on an Android device and frequently app just closes and goes back to home screen. So annoying.

[MWnewGuy]

Health recovery bonus just disappeared. But our $50M did not come back!

[MWnewGuy]

On Android the profile screen shows the total units taken into battle, on iOS it actually shows the total number of units.

[Joe Op]

Latest box event;
First 2 days no 'launch boxes' looted from pvp/raids. (known already)
Then, for next 2 days launch boxes looted
Last 2 days i attacked at least 300 players and did many missions but i never got one box! I didn't attacked privates, specialists or corporals. I can't believe that during does 300 pvps i didn't looted one f... box!! The hole event was full of bugs! Request is still pending at gree..

[pooper]

You sure he's not mucking about with his ally number to jack you? I've had that happen before. Or, he could be a skill point hack, it's almost impossible to detect from a profile page.


Pretty sure he wasn't, ally was 232. We're both only level 48 and near max allies. 48 * 5 = 240 max allies anyway.

I dunno if it's a skill point hack or not, but I still shouldn't be able to lose vaulted money.

[Shinazueli]

Pretty sure he wasn't, ally was 232. We're both only level 48 and near max allies. 48 * 5 = 240 max allies anyway.

I dunno if it's a skill point hack or not, but I still shouldn't be able to lose vaulted money.

Yeah he wouldn't be able to change allies enough to bring that high enough. How many times did you try to attack him? Either way, just submit a ticket to the black hole otherwise known as support. Maybe you'll be lucky and actually get helped. This year, even.

[Ericinico]

Too many bugs to count.

[Tenspot]

http://www.funzio.com/forum/attachment.php?attachmentid=2098&d=1356149521


I was at zero before the box dropped, and -1 after? When I tap the box to pick it up my total goes back to zero. This has happened with every single raid when a box has dropped.

[FromAfar]

ditto tenspot. same here tonight, twice. the first with 1 box, and again when i won two. and still was unable to have an open attempt.

also, it seems that the latest stuff, including the faction thing, may be overloading the servers.

scenario: attack someone and win, or just collect money from a building. then attempt to vault.

sometimes it take a minute, two, several for the money to show up and be available to vault.

i've sent in tickets on both.

also had the game unable to open. 2 or 3 times, deleted and reinstalled. things got back to normal. this ticket was 7 days from submission to first response.

also, as an observation, viet used to respond to tickets. i am thinking he got canned in the layoffs. havent seen his name. i am seeing a chick respond now. seems very nice, but very NEW! responses are slow.


http://www.funzio.com/forum/attachment.php?attachmentid=2098&d=1356149521


I was at zero before the box dropped, and -1 after? When I tap the box to pick it up my total goes back to zero. This has happened with every single raid when a box has dropped.

[SevenO9]

We can not kick members from our faction. 'Server error' is all we get. So we have to carry those inactives and can not bring new guys in. Annoying!

[Tai]

http://updo.nl/file/f541d439.PNG
Had to reinstall MW because of some issues, then this unit came up in my inventory where the Faction Raider used to be... Not sure if it affected my A/D because I can't remember what it was before this.

[Watash]

Most annoying problem I have had so far is the issue of winning something like an indestructible unit but it shows up as a blank and never gets in my inventory. I have also had many cases of winning a "suitcase" in PVP and that item does not make it into my account. Tickets response has been spotty. Since I am free player I have no leverage. If it were not for my interest in the faction phenomenon I would have already quit.

[Tanner]

http://www.funzio.com/forum/attachment.php?attachmentid=2098&d=1356149521


I was at zero before the box dropped, and -1 after? When I tap the box to pick it up my total goes back to zero. This has happened with every single raid when a box has dropped.

Same issue here. It also let me repeatedly Attempt to open them in rapid concession. It was almost funny...almost. I got "up to" -2 boxes. Had same issue in last event. Then eventually I couldn't get a single box after hundreds of PvP or PvE! I hope you sent tickets and screenshots to support on this. I did.

[Watash]

Yes, I have sent in tickets on this problem which coincidentally just happened again in this event. I tried to upload the screenshot here but it did not work so I deleted it. The image I uploaded only showed the jpeg text line, no image came along.

[Watash]

2100

Here is the screen shot of what happened.

Sorry, can't figure out why the image won't display.

[Tanner]

I believe you hit edit on your last post and stick http://www.funzio.com/forum/attachment.php?attachmentid=2100&d=1356196412
Between and

Should produce this:
http://www.funzio.com/forum/attachment.php?attachmentid=2100&d=1356196412

[Tanner]

It keeps chopping this link which I copied from your post above.

http://www.funzio.com/forum/attachment.php? Immediately followed by attachmentid=2100&d=1356196412

No spaces.