Thread to thank Support Staff

[Feng1234]

Ok, with the recent flood of tickets to support about stuff, I thought I might start a quick thread thanking those who have been consistently fast and curteous to respond to our tickets.

I sent one today and had a response from CE within 10 minutes and likewise for the subsequent replies. So a big thanks CE.

So if you have someone who have helped you a lot, why not give them a thanks here. Perhaps Gree and or CCM can pass it on to those people when they meet at the office.

If there are support who have been a total ass, why not post them up as well? But make sure you post full situation otherwise it might be justified.

[CJ54]

I'll let CE know.

For the negative ones, CCM and I would actually prefer if people sent us any concerns/negative issues directly to us, so that we can address those constructively.

[Fun]

I sent a ticket a few days ago about mw still no reply, the other tickets I have sent have been replyed to decently fast and CE has helped on a few

*applauds*

[DenZ1]

I'll join. Sent ticket about promo truck that got resolved within a day.
Thank you.

[PawnXIIX]

Still waiting for my truck and another item...i'll send a PM now.

[Dipstik]

Had a couple cheaters frozen lately... Got a good response on the game version reverting issue.

[PawnXIIX]

Had a couple cheaters frozen lately... Got a good response on the game version reverting issue.

Not to try to derail, but that's a really good thing that they're getting frozen. Could you PM me the verdict on the game version reverting? I'd like to know how that panned out.

[TZora]

indeed gotta appreciate the fast support i've enjoyed always. must have contacted support 10 times so far and each time i got a reply within a few hours.

thanks gree support, u guys rock!

[Dipstik]

I was told by "C" that it's against the rules.

[TZora]

what if u applied gold somewhere and it didn't apply and still got removed from your account? those amazing "an unknown error occurred".

still, ppl may go on asking for it whether they deserve it or not. edited the post.

btw dips, dnt u think gree is in a better position to decide whether a player deserves it or not :)

[Feng1234]

Can we post up a few names if possible so we can see if there is a consistent trend for some of our good reps? Thanks peeps.

[Feng1234]

I'll let CE know.

For the negative ones, CCM and I would actually prefer if people sent us any concerns/negative issues directly to us, so that we can address those constructively.

Thanks CJ.

[Lonestoner]

J England has helped me out multiple times after the dreaded misclick gold purchases.. Definitely thanks for the speedy responses! :)

[Dudebot121256]

Only had 2 bad experiences with support, the other 4-5 were good. Mostly done by CE (If someone could thank him, that'd be great).

[Jᵘᴵᵉˢ]

I'll let CE know.

For the negative ones, CCM and I would actually prefer if people sent us any concerns/negative issues directly to us, so that we can address those constructively.

interesting...this thread attracted a staff response within 9 minutes...but when we have legitimate concerns or queries involving events, promotions or other game news, we often don't get a response at all. so they're obviously watching, but don't care enough.

[PawnXIIX]

Tickets never responded to...PMs about issues not responded to...

...be a little understanding if I'm not exactly "amazed" at support or anything having to do with it right now. :(

[dudeman]

Support can be totally awesome.

But...

For whatever reason(s), sometimes they suck major butt.

I don't know why and I'm not about to speculate, but that's my experience. Sometimes awesome, sometimes sucky.

[PawnXIIX]

Support can be totally awesome.

But...

For whatever reason(s), sometimes they suck major butt.

I don't know why and I'm not about to speculate, but that's my experience. Sometimes awesome, sometimes sucky.

Must depend on the weather outside. Maybe there's an office groundhog who comes out everyday, and if he sees his shadow it's a quick reply day?

[dudeman]

Must depend on the weather outside. Maybe there's an office groundhog who comes out everyday, and if he sees his shadow it's a quick reply day?

Quick reply day is not special. If you have a major issue there is no such thing as quick reply day.

You may get a timely sign of life, but support needs time to make magic happen... And sometimes "magic" can be as simple as getting things to function correctly.

Not support's fault, IMO. I think the people they deal with in house are likely the real source of that smell we're all detecting.

[Feng1234]

Agreed dudeman. It's the policy makers. They should give support some freedom to keep players happy.

I have had the urge to spend some cash on this game but they're missing something to make me happy. They need more stuff like the good fella upgrade which is a necessity. All game items are not since they are endless.

[the_dude]

Id like to second the nomination of CE as the best support rep. He was the only one that made any sense in his response. He successfully deleted my henchmen as i asked.

[WestLondon]

I'd like to echo that regarding ce always one of the best to deal with

However

I've had some ****ty experiences as well, I had my camper account t banned in a similar situation to what gaming will described the other day, whereby someone took over my account and upgraded all my buildings to level, I probably spent about 2k UK money on it and after 2 weeks of no replies from support I gave up

For that reason alone I will never spend a penny on gold ever again

[Dravak]

I'd like to echo that regarding ce always one of the best to deal with

However

I've had some ****ty experiences as well, I had my camper account t banned in a similar situation to what gaming will described the other day, whereby someone took over my account and upgraded all my buildings to level, I probably spent about 2k UK money on it and after 2 weeks of no replies from support I gave up

For that reason alone I will never spend a penny on gold ever again

Couldn't have happened to a beter chap , karma deal with it :D
Love the emo story more please ... hahaha

The real story I cheated got busted and banned , now I am back waiting for another ban , so I can't afford to spend , lmao

[WestLondon]

The fact that you still play after an experience like that is just...

Well, I'm pretty sure I don't need to finish that thought.

Tap joy only now mate, it's too easy to throw at this game, on my original account plus current spent close to 7k at last tally up, it's not worth it IMHO for some imaginary numbers

See thing is the likes of dravak have to make up for their small penis by spending their entire giro on it which indicates they don't have a brain cell to rub together

[PawnXIIX]

Getting back on topic... Has anyone else received their support provided monster truck - thing - do-hickey?

[Feng1234]

I have not received anything. Last time I heard was from Russell who gave the standard response that everyone is getting.

[Feng1234]

And ladies, go create another thread called "bash each other and support" if you want to ***** and moan forever.

[Dravak]

And ladies, go create another thread called "bash each other and support" if you want to ***** and moan forever.

This is crime city unvolving at it best Feng , this is this week drama and theatre play ....

This what kept most people playing this game for a year !
So sit back and enjoy the popcorn .

Yeah if you want to thank support , this is what pays support ! , not a thank you .

[Feng1234]

This is crime city unvolving at it best Feng , this is this week drama and theatre play ....

This what kept most people playing this game for a year !
So sit back and enjoy the popcorn .

Yeah if you want to thank support , this is what pays support ! , not a thank you .

Haha, I gotta admit, it's kinda true.

[WestLondon]

This was not resolved as it was you who resorted to hacking when outed on the forum as a WEAK ass Beotch

Bitter baronless

[PC77]

I've only ever sent 3 tickets to support, all in the last 4 wks, and I've never received a reply..

[Harry Tuttle]

I seem to always get CE, who usually responds quickly and takes care of the problem (misclicks, cheaters).

[Elastic Earl]

In my experience Support has done a good job. Sure, it usually takes longer than I would like in this instant gratification world we live in. However, after Pawn and I had lunch with CCM and heard him explain the volume of requests they get and some of the nonsense they have to deal with I understand why it takes them awhile to get to our questions.
It would help both sides if people could send requests with clear concise questions AND Gree responded accordingly. Also, every time someone responds to their email it re opens that ticket again. A lot of us, myself included, keep replying to their responses and dragging out the conversation and many times it goes off topic. That generates a lot of unnecessary open tickets for them that must be addressed so they can close them and move on to other customers. I did not realize this until CCM told me. I am going to keep my replies to a minimum unless they have completely botched the answer to my requests.
Pawn, that an accurate description of our conversation on that topic? Care to add anything? I know you will....

[PawnXIIX]

Pawn, that an accurate description of our conversation on that topic? Care to add anything? I know you will....

If I am elected president of the state of California...

Oh wow, wrong paper... Don't try to have a conversation with the support people. If they did a good job, keep it concise because we were told they like to hear it, but don't drag on the conversation because every time you reply it re-opens the ticket and that's annoying.

[Dravak]

This is a known problem of a good customer support system , sorry you want to give the feeling of care .
You will get people thank you , in there own way .

Sadly there support is totally flooded with cheaters report of cheaters themself .
That is the common problem , people who cheat then report people who cheat beter then them .
Both side will be investigated in due time , but the volume of reports keep adding up .
They are probaly backlogged , since they have 4 games to do , and monster quest will have priority for the next 6 months .

Maybe seperate support tickets into , Gold (bonus,request , refund), Cheats , FAQ , Etc , just stream line it .
Sorry look at the boss event and monster truck , how many people would have send in reports.
And look at the forums is also a good indication , of whinners reporting junk .

How many trolls hit the report button , when a conversation doesn't go there way .
You got a ignore button not for nothing , tells you the mentality of people .
In this small section of the whole CC community , tells you what support has to deal with .
The stupidity of people not able to handle the truth , cause it affects there sanity .

[TZora]

only iOS players are humans who have the facility to hit the ignore button .. android folks are non-living things, where's the ignore button? help me figure it out please lol

[Eddie Eagle Eye]

I'd like to thank kristin and CE for their help
I have had good response time with these guys/gals
;-) cheers
EEE