TRANSFERING FROM OLD iOS DEVICE --> NEW iOS DEVICES (esp. iPhone5)

[thesyllable (er)]

In preparation for all of you getting a new iPhone5, iPad, iPod, etc.....please do the following:

1. Write down or record your Alliance Code in a safe place (piece of paper, email it to yourself, device screenshot to your iCloud acct)

2. Once you get your brand spankin' new iPhone5 (or other device), use in the in-game Support Request button and ask to transfer your game (include the Alliance Code from Step #1)

3. Wait for awesome & handsome/beautiful support specialist to reply back saying your game has been transfered!


Keep in mind you cannot transfer between iOS and Android, this is specifically for iOS devices!

Thanks for reading!

-er

[Bronson]

iPhone 6 will be out by the time they do step 3 lol

[Njwmrb]

Has iPhone 5 come out?

[spectra]

Has iPhone 5 come out?
iphone 5 comes to Canada on september 21 or 23

[spectra]

iPhone 6 will be out by the time they do step 3 lol

Bronson, that will apply ONLY if support "WORKS FAST", if not, we might get iphone 7 before that :p

[The_Legend_Shall_Live_On]

Don't be hatin' on support.

First sign that they are doing their job -- forecasting that this could be a problem. Hence, the new thread.

Second, must be karma or something -- I've never had situations with support. Longest I've had to wait was a week for something to get sorted out: I reported at 10p PST on a Friday, so there was the weekend; then on Monday there was general server issues and log-in problems, then an event launched on Tuesday.

On "urgent" matters (urgent for me :)), the longest I had to wait was 6 hours. Average is 36 hours.

Thanks Syll for the heads up.

[Chups]

So you have to download the game/app on the Iphone 5 first, then use the in game support (of the new iphone 5) to have it transferred right?

[marebear]

? Why can't you do it yourself? In game go to More>Funzio Id (Choose your funzio id, email and password) <---WRITE THIS DOWN. Choose Transfer game Old device. Load Kingdom Age onto new device, in game go to More>Funzio Id. Put in email and password and choose new device.

[echus14]

I believe inherent in Syll's instructions is that you should not get rid of your old iOS device before transferring the game. Understand that a transfer can still be done if you don't have the old device (eg, if your old device is lost, stolen, broken) but its harder and takes longer.

[Vapor]

I just pre ordered mine (rubbing hands with glee) ... Been on my 3GS long enough ...

[P4TR1C14N]

In preparation for all of you getting a new iPhone5, iPad, iPod, etc.....please do the following:

1. Write down or record your Alliance Code in a safe place (piece of paper, email it to yourself, device screenshot to your iCloud acct)

2. Once you get your brand spankin' new iPhone5 (or other device), use in the in-game Support Request button and ask to transfer your game (include the Alliance Code from Step #1)

3. Wait for awesome & handsome/beautiful support specialist to reply back saying your game has been transfered!


Keep in mind you cannot transfer between iOS and Android, this is specifically for iOS devices!

Thanks for reading!

-er

I'm confused by this post. I've transferred my game without any reply for anyone at Funzio/Gree two weeks ago.

I transferred from Ipod Touch 4th gen to an Ipad 3 just by following steps of the transfer ingame.

Furthermore it went without any issues so thumbs up for that. (Unfortunately the game mechanism doesn't work that good for players that don't have endless pockets with money in).

To finish my reply with an even more sarcastic note... I was reading yesterday some articles from at the time Gree took over Funzio and how much money Funzio was making monthly on their 3 games. I became sick...

[buckeyespud]

I have the new iPhone5 in my hand now, just waiting for sync to complete. I'm going to give it a try and let you guys now how it worked.

[buckeyespud]

success. couldn't of been easier. like the instructions say, just hit transfer button on your old phone. click on "old device" then go to your new phone and hit "transfer" on that one, and choose "new device" reboot game, and everything was there. nothing to worry about.

[YLL]

? Why can't you do it yourself? In game go to More>Funzio Id (Choose your funzio id, email and password) <---WRITE THIS DOWN. Choose Transfer game Old device. Load Kingdom Age onto new device, in game go to More>Funzio Id. Put in email and password and choose new device.


success. couldn't of been easier. like the instructions say, just hit transfer button on your old phone. click on "old device" then go to your new phone and hit "transfer" on that one, and choose "new device" reboot game, and everything was there. nothing to worry about.

Thanks guys, just transferred both KA and MW from 3GS to 5 with no problems... except that I'd already submitted a ticket to Gree about transferring KA and haven't gotten an acknowledgement e-mail back yet, so I haven't cancelled the ticket as yet - hope that doesn't result in any problems!

[Funkey monkey]

Early on in the game if you did a transfer, you would lose your gems. Has anyone had trouble with their gems in the transfer with either transfer method?

[Aha]

Early on in the game if you did a transfer, you would lose your gems. Has anyone had trouble with their gems in the transfer with either transfer method?

Support had to transfer my game for me at the weekend as I have forgotten my funzio id password and I had no problems, still got all my gems

Service from support was excellent too, thumbs up 👍

[Met497]

Hi, can anyone help me?
I had to change my iPhone (faulty) but before Apple took it back I prepared my 3 games: CC, MW & KA by entering my ID and password in the in-game transfer box under Old Device.
When I had received my new phone (today) after getting it all set up, I again entered my ID and password in the in-game transfer box but this time under New Device.
CC installed ok but both MW & KA reported "no old device associated with this game".
I have been referred to this forum by Customer services!
What can be done to recover the two missing games, both of which I had invested more time (and money) into than I care to think about. All this bearing in mind that the original phone is back with Apple?
Here's hoping.

[Vapor]

I've misplaced my Funzio ID etc. too. I sent them a request to transfer my game via the ingame support ticket on Friday ... I am still waiting for them to transfer and its now Tuesday ... anyone else having issues like this?

[DragCro]

DragCro
Member
Join Date
Sep 2012
Location
Croatia
Posts
37
Can somebody help me I want to restart my game.How to begin from level one. I am at level 44 now my atack is 45000 & def 35000,if If I can to delete it I will hat I will like to transfer it to somebody who wants this account
KA 290-157-689

[The_Red]

dip your phone in water. :)

[DragCro]

dip your phone in water. :) i want New start ;)

[DragCro]

I have a new start :) transfered game on my second mobile

[Funkey monkey]

I got a new iphone today. I hit transfer on my old phone and then set up my new phone from a back up from my old phone. However, I couldn't open KA on the new phone. It kept saying to Restart the Game. That didn't work. I submitted a ticket but didn't want to wait. I went ahead did a factory reset by clearing out all the data on my phone. I then loaded KA and it restarted as if a brand new game. I could then go into the transfer and input my username and password and my game is working again and my new phone. I then did another factory reset and then did another restore from backup. Now my new phone is all back to normal and I can play KA.

[198569556]

Hi, can anyone help me?
I had to change my iPhone (faulty) but before Apple took it back I prepared my 3 games: CC, MW & KA by entering my ID and password in the in-game transfer box under Old Device.
When I had received my new phone (today) after getting it all set up, I again entered my ID and password in the in-game transfer box but this time under New Device.
CC installed ok but both MW & KA reported "no old device associated with this game".
I have been referred to this forum by Customer services!
What can be done to recover the two missing games, both of which I had invested more time (and money) into than I care to think about. All this bearing in mind that the original phone is back with Apple?
Here's hoping.

I have had the same problem with KA. Setup Funzio ID on old device and setup transfer with id and password. Apple took back my ipad and i restored from backup, started KA and as expected new id and new game. Went to ingame transfer area and this time clicked on new device, ended up with the same error message "no old device associated with this game". ive emailed support and have been waiting for 24 hours so far with the only response being i have a ticket number.

[chaoticstorm]

hey guys i need help i lost my Allie code and i got the new iphone 5 y iphone 4 was wiped can anyone help me get my accont back i put 100$s of dollars into the game and months of game time please help me!@!@!

[Elisar]

Works on MW also, these are the steps I use and it works.
On New device you want to transfer to:
1. Enter your Funzio ID (Mine was Elisar)
2. Enter an email address
3. Enter your password (if you haven't got one, set up an account in the forum).

On the old device you want to transfer the game off of:
1. Enter your Funzio ID you entered on the old device.
2. Enter the email address you entered on the old device.
3. Enter the password you entered on the old device.

Now go to the New device. Select "Transfer", then select "New Device" to indicate you are transfering the game to this device.

Next, go to the old device where your game is now, select "Transfer" then select "Old Device", indicating you are moving the game from this device to the new device.

Confirm your transfer, input your password and wait for confirmation from the game. Then restart the game on your New device, the game is there ready to play.

Basically, you are setting up an identical ID for both devices. Once that is done, you are designating one as the "Old device you are transferring the game from" and the "New device you are tranferring the game to". Then you launch the transfer. Poor directions to a simple process makes it confusing. Especially when you have worked so long to get your game to where it is and you are afraid of losing it.

[blackwalkerhd]

hi and sorry for my english, hope its fine.
I have a problem during an account transfer between two ios device.
Game is "Kingdom Age".

I have 2 funzio id, 2 iOS device and 2 game (kingdom age) installed.

i do the same operation with both:
on both the iOS device i set "old device" and transfer and he say all was ok and set.

Then i reinstalled the game.
Start with one and set it as "new device" and all work perfect:
Funzio ID: funzioid1
email: email1

So i do the same with the second account:
Funzio ID: funzioid2
email: email2

but when i click on transfer, "new device" it say:
"No old account associated with your Funzio ID, please set an old device".

I hope you can help me and have my second account back...
hope i dont lost all...:(


Someone can point me to where i can ask for help?
thanks for your time

[bbwalker]

hi and sorry for my english, hope its fine.
I have a problem during an account transfer between two ios device.
Game is "Kingdom Age".

I have 2 funzio id, 2 iOS device and 2 game (kingdom age) installed.

i do the same operation with both:
on both the iOS device i set "old device" and transfer and he say all was ok and set.

Then i reinstalled the game.
Start with one and set it as "new device" and all work perfect:
Funzio ID: funzioid1
email: email1

So i do the same with the second account:
Funzio ID: funzioid2
email: email2

but when i click on transfer, "new device" it say:
"No old account associated with your Funzio ID, please set an old device".

I hope you can help me and have my second account back...
hope i dont lost all...:(


Someone can point me to where i can ask for help?
thanks for your time


this forum is dead or what?
nobody have an answer for me?
i contact also "http://www.funzio.com/" but no answer!!!

They are able only to get money?
no words...at last no words i can say here!!!!!!!!!!!!!!!!!!!

[Acidist]

I transfered Today all 4 Games to my new Iphone.Everything work:)

[Ranger4Life]

this forum is dead or what?
nobody have an answer for me?
i contact also "http://www.funzio.com/" but no answer!!!

They are able only to get money?
no words...at last no words i can say here!!!!!!!!!!!!!!!!!!!

You need to use the same id for both devices.

Old device.
id1
email1
password1

New device
id1
email1
password1

[Ahzriel]

its been about 2 weeks now since I have heard from Gree, emails, tickets, nothing. My Ipad was destroyed, and its been replaced. I am trying to transfer my account over to new Ipad. It asks for a password, but I do not remember what it is, and according to the transfer form I probably dont have one. I followed instructions only to get a zendesk/gree password, that does not even work here, I had to make yet another password for the forums. I thought my ID was the ally ID#, but I am beginning to think that is wrong as well. Worst thing is the lack of response.
Please forgive me, but I am really frustrated, the last time I was on KA was the Priest of Set event. I was leveling my BD to ten, and the amount of money, gems, gold, stats etc. lost is too much to take. This is unacceptable. My BD and Priest of Set units I hope are there when I return.
I had horrible issues with the 3 previous events, which was addressed quickly and efficiently. Now every attempt to reconcile these issues wether by tickets or email, have been met with the generic email response.
For all of us who play wether it be daily hardcore or weekly casual, those of us who pay or don't, recompense is required. I know they are busy, so are we. The time wasted trying to make contact is immense, and the lack of response other than a generic insulting email is more than inconvienient.
The issues, bugs and glitches have gotten worse, more so when Gree took over, and I must say they are making a fortune while aquiring many smaller successful games which they are now marketing for the Asian Countries...maybe that is why we have not heard a word. I have been an advocate for them, support them, and have been patient. I need help, and I see I am not alone. This should be a non-issue that easily could be programmed for us to transfer ourselves, but it seems we are jumping over lazy dogs like the ridiculous fox left with our lil tails wagging in the wind.

Always, Ahzriel
908 246 647

[Anjunbeats]

I got a new iphone today. I hit transfer on my old phone and then set up my new phone from a back up from my old phone. However, I couldn't open KA on the new phone. It kept saying to Restart the Game. That didn't work. I submitted a ticket but didn't want to wait. I went ahead did a factory reset by clearing out all the data on my phone. I then loaded KA and it restarted as if a brand new game. I could then go into the transfer and input my username and password and my game is working again and my new phone. I then did another factory reset and then did another restore from backup. Now my new phone is all back to normal and I can play KA.

This actually helped!! Thx for posting it :)

[Ahzriel]

I wish this would help Me. I really appreciate your post, as I feel so alone in all this. My problem is that I forgot my password.
I have a password for the forums, another for Gree tickets where I can look upon the tickets I have submitted and be reminded of how each day is passing without a response.
The night before last I finally got an email from funzio support that was not generic, I was elated, in shock, as I didnt think anyone was going to get back to me at all. They said tell them what I wish to do and they will help.
I anxiously replied and again told them I need a password.. along with some of the distress I feel.
I am waiting again. I tried the other passwords and many others, but they do not work. So I wait and hope and wonder about the state of my kingdom, how far behind I am, my lvl10 BD that was beginning its upgrade, stats I would have gained, time, money spent, and mostly my friends who I lost contact with. It hurts like hell on many levels.
Always,
Ahzriel

[Corsair]

Having just gone through this, thought I would post some tips for some issues I encountered.

1. The easiest way to go from old device to new device, assuming you have both and they are working, is to backup the old one and restore the backup to the new one. In this scenario, do NOT use an encrypted backup. For both KA and MW, this will result in the restored game being inaccessible (the "Please restart the game" message). Use a non-encrypted backup and you will get a clean install of the games into which you can manually transfer your account.

2. If you do not remember your password for your account, just delete and re-download the app to clear the fields, then create a new account. You can use your forum account for this, but if you ever had a name change you will need to use the original name.

3. I saw a few people mention the "No old account associated with your Funzio ID, please set an old device" error. That means you didn't initiate the transfer properly, or possibly something got screwed up along the way. If at all possible, try to get the transfer completed before you give up the old device. I did the transfer, or thought I did, then deleted the app from the source device, then got this error when I tried to restore my CC account, and I have a bad feeling that it was nuked. Keeping my fingers crossed.

Hope this helps!

[Saavi]

Yes, off course it's very enthralling feature having Iphone-5, a bigger show, a quicker chip, ultrafast wireless technology, associate 8mp isight camera- may be thus skinny and then lightweight.

Thanks !!
Mobile Apps for Android (http://www.saavi.com.au)

[Seryna]

hi and sorry for my english, hope its fine.
I have a problem during an account transfer between two ios device.
Game is "Kingdom Age".

I have 2 funzio id, 2 iOS device and 2 game (kingdom age) installed.

i do the same operation with both:
on both the iOS device i set "old device" and transfer and he say all was ok and set.

Then i reinstalled the game.
Start with one and set it as "new device" and all work perfect:
Funzio ID: funzioid1
email: email1

So i do the same with the second account:
Funzio ID: funzioid2
email: email2

but when i click on transfer, "new device" it say:
"No old account associated with your Funzio ID, please set an old device".

I hope you can help me and have my second account back...
hope i dont lost all...:(


Someone can point me to where i can ask for help?
thanks for your time

So I had the same issue where I started playing on my iPad and got really into the game and leveled up really quickly. But I only have wifi on my iPad and didn't want to take it everywhere with me. Then I downloaded the game onto my iPhone and started playing while I was not at home and started a second game. So on this second game I decided to try the camping method to see if I could get better stats that way.

However it was more fun to play my game on my iPad since that account was higher level. So I figured I would switch my higher account onto my phone which was more mobile so I could play everywhere and switch my camper account onto my iPad that I just play once in awhile. So I followed the advice on this forum and created two funzio ids. And I was able to switch my higher account to my iPhone. But when I tried to switch my second camper game onto my iPad somehow my higher account game got switched back to my iPad! So basically I lost my second camper account?

It seems like with this advice you can only switch one of your games to a new device and you lose your second game? Is there another way where you can switch both games?

[Serboy]

So I had the same issue where I started playing on my iPad and got really into the game and leveled up really quickly. But I only have wifi on my iPad and didn't want to take it everywhere with me. Then I downloaded the game onto my iPhone and started playing while I was not at home and started a second game. So on this second game I decided to try the camping method to see if I could get better stats that way.

However it was more fun to play my game on my iPad since that account was higher level. So I figured I would switch my higher account onto my phone which was more mobile so I could play everywhere and switch my camper account onto my iPad that I just play once in awhile. So I followed the advice on this forum and created two funzio ids. And I was able to switch my higher account to my iPhone. But when I tried to switch my second camper game onto my iPad somehow my higher account game got switched back to my iPad! So basically I lost my second camper account?

It seems like with this advice you can only switch one of your games to a new device and you lose your second game? Is there another way where you can switch both games?
Yes you have find a third device and transfer your device2 to device3 then device1 to device2 andd device3 to device1.. If you wanna continue playin on 2 devices you man delete the new game (Third game)

[chbranch]

You can't have two of the same games on one device. If you had wanted to switch one to the iphone and the other to the ipad, you would have needed a third device to accomplish that. You always need a fresh new game to transfer an existing game to.

[DW.Trinity]

hey guys i need help i lost my Allie code and i got the new iphone 5 y iphone 4 was wiped can anyone help me get my accont back i put 100$s of dollars into the game and months of game time please help me!@!@!Have you ever contacted support via email? If you have & kept the email, then go look at it. It should have your account information in it. You can reply to support with your new request. Good luck.

[DW.Trinity]

hi and sorry for my english, hope its fine.I have a problem during an account transfer between two ios device.Game is "Kingdom Age".I have 2 funzio id, 2 iOS device and 2 game (kingdom age) installed.i do the same operation with both:on both the iOS device i set "old device" and transfer and he say all was ok and set.Then i reinstalled the game.Start with one and set it as "new device" and all work perfect:Funzio ID: funzioid1email: email1So i do the same with the second account:Funzio ID: funzioid2email: email2but when i click on transfer, "new device" it say:"No old account associated with your Funzio ID, please set an old device".I hope you can help me and have my second account back...hope i dont lost all...:(Someone can point me to where i can ask for help?thanks for your timeLook at Elisar's directions in the post directly above yours. This is exactly how it needs to be done. Your post is confusing... It sounds like you have two different accounts. If you are transferring one account from one device to another device, then your FUNZIO ID & password & email should be the SAME on BOTH devices. Then all you have to do is select "transfer" & "old device" on the old device you are changing from. Next, you select "transfer" & "new device" on the device you want to start using.

[bigheadhunt]

I destroyed my iphone 4 on feb.7. I got my Iphone 5 on the 8th sent in a request to transfer the game and got the
standard email reply. it has now been a week and still no response. Any help would be greatly appreciated.

[bigheadhunt]

it has now been over two weeks and still no reply.

[bigheadhunt]

Three weeks and still no response.

[assaf]

can someone please help me i cant enter the game when it tries to connect to the server and then it says account issue i tried to contact support but its been 2 days and they did answer me what could be the problem and how can i fix it ?

[bigheadhunt]

exactly three weeks before the issue was resolved

[Shamwow]

Hi,just read thread to bad I did not know to record my #!!! Long story shortened; my iPad crapped out bot a new one tried to log on to kingdom Age on my computer and for the life of me could not get in.(incorrect user log on or password or email--could not get the right combo! Believe me I was incredibly frustrated and tried for days. I do not relissh starting over and having to respond $$ for weapons and units etc. However altho I did download the game again I want to get my old game back. Any suggestions? (Starting over sucks!) sincerely,shamwow

[Lagunator]

thanks bro...

[prinstone]

I bought a "Bag of Gems" over a week ago and I have not succeeded. I have contacted the support and they have not answered me. Besides, every time I open the application asks for my Apple ID (that's a bummer ...)

Has anyone had that? Any advice? Is it normal from Gree no answer in over a week for a purchase made?

thanks

[Klassenr@hotmail.com]

I bought a "Bag of Gems" over a week ago and I have not succeeded. I have contacted the support and they have not answered me. Besides, every time I open the application asks for my Apple ID (that's a bummer ...)

Has anyone had that? Any advice? Is it normal from Gree no answer in over a week for a purchase made?

thanks

Same happening with me right now. It's annoying

[Johan -]

can someone please help me i cant enter the game when it tries to connect to the server and then it says account issue i tried to contact support but its been 2 days and they did answer me what could be the problem and how can i fix it ?

Assaf,
It looks like you've been banned...if you can proof that you didn't do anything strange, they could turn it back again.
Which level were you in and what were your att/deff?

[TEG]

Does anyone know if is possible to transfer from an iPhone to an android phone now, or are those two incompatible?

[Eunuchorn]

success. couldn't of been easier. like the instructions say, just hit transfer button on your old phone. click on "old device" then go to your new phone and hit "transfer" on that one, and choose "new device" reboot game, and everything was there. nothing to worry about.

Now do it when your old phone is unusable.
I just got a new one 2 days ago, took Gree 1 day to get me my KA&MQ accounts. I'm still freaking waiting for K&D. Lost my 3rd place on last boss & now 2 days behind on new boss.

[GreeDisBad]

In preparation for all of you getting a new iPhone5, iPad, iPod, etc.....please do the following:

1. Write down or record your Alliance Code in a safe place (piece of paper, email it to yourself, device screenshot to your iCloud acct)

2. Once you get your brand spankin' new iPhone5 (or other device), use in the in-game Support Request button and ask to transfer your game (include the Alliance Code from Step #1)

3. Wait for awesome & handsome/beautiful support specialist to reply back saying your game has been transfered!


Keep in mind you cannot transfer between iOS and Android, this is specifically for iOS devices!

Thanks for reading!

-er

awesome & handsome/beautiful my butt haha. Handsome/Beautiful working at a gaming company? I doubt it lol..funny

[Red Panda]

Transferring game from device to device seems all but completely impossible now, whether it's from iPad to iPhone, iPhone to iPhone, or iPhone to iPad. I personally did the latter until the update on the 23rd - is there a fix or do I need to e-mail Gree Support every time I want to move the game from tiny screen to big screen?

[travelingsalesman]

My game is now on my co-workers iphone and wont transfer back to my iPad, seems something got broken in the latest release.

[sls]

Me too, I have done this hundreds of time. Go the update on both devices and now unable to update.

[Reinnie1]

My game is now on my co-workers iphone and wont transfer back to my iPad, seems something got broken in the latest release.

That sucks! YES! Please fix this transfer problem. I had transferred my game to iphone before last war and now I can't get back on my iPad. With my fat fingers, I've already sold two buildings by accident. I need this game back on the iPad. Thanks! And yes it's because of the "new" update.

[Gmoney24]

Anyone know if/how to downgrade to the prior version w/o the 4/23 update? May be the only possible fix to this transfer issue. If it is apples policy that is prohibiting the game transfer between devices, I do not see how Gree can go around apple's policy. Downgrading (if possible) could be our only savior if someone knows how to do it.

[Mystogan]

Anyone know if/how to downgrade to the prior version w/o the 4/23 update? May be the only possible fix to this transfer issue. If it is apples policy that is prohibiting the game transfer between devices, I do not see how Gree can go around apple's policy. Downgrading (if possible) could be our only savior if someone knows how to do it.

Yeah pretty much if they can't solve the transfer issue I can kiss my account good bye and I can't be bothered starting al over again. My games stuck on a friends phone and you know can't glue to them too use their phone

[pendentive]

Really hoping we can get a resolution from someone official on this game transfer issue with the last update. I know updates are tough to roll out. So, why not just prioritize those requests that are for transfers? Seems like something that can be done "in-house" regardless of which version users are running.

Anyone want to step up and make this a higher priority?

It's one thing to have an in-game error....it's a completely other thing to not be able to even play the game at all !!

Do the right thing, GREE/Funzio - prioritize these transfer requests.

[Red Panda]

It would be nice to see, possibly, at least a response to the tickets... But I also don't know if Gree can transfer our game information for us anymore, if they aren't permitted (by Apple) to use our UDIDs

[Mystogan]

Hey guys I've found a solution.. (if you have the time and the devices)

This is a transfer from iphone 4s to another iphone 4s.

Back up the iphone which has Kingdom Age stuck on it, onto your computer or icloud. Load that profile onto your own phone and you will get your own kingdom age back.. but will lose any information on apps that can't be logged into via a profile like facebook or email. so make sure you save any important information and contact list and just reload it back on!

[pendentive]

Nevermind.....

[Mystogan]

LOL GREE just owned me hard... So after I went through the trouble of transferring iphone profiles so i could play my game they sent me an email telling me they had switched my game back to my own profile... unfortunately I had already switched one game onto my original phone trying to get my original game back so now both my phone and my friends phone have deleted my original account... I can't play at all now.. GG kingdom age....

[Mk6]

Is it possible to run on two devices? I have it on my iPad, but would like to put it on my iPhone as well so I can stay connected better at work/travel. ???

[King Ben]

Don't think you could play the same profile on two devices. Raised the same query via a ticket and the response was I could only transfer the game. Gree, do correct if my understanding is off. Thanks.

[Almost There]

Don't think you could play the same profile on two devices. Raised the same query via a ticket and the response was I could only transfer the game. Gree, do correct if my understanding is off. Thanks.

Can you switch between two devices? For example, move iPad account to iPhone and iPhone account to iPad later. And how long will it wait for you to transfer to the new device? A day, week, or month?

[VivianDo]

Is the transfer work again? or it still not being fix?

[jonny0284]

Is it possible to run on two devices? I have it on my iPad, but would like to put it on my iPhone as well so I can stay connected better at work/travel. ???

One account, one device. You want to play on the road? Start a secondary account on a second device.

This isn't hard. Nor is it rocket science.

[pendentive]

Amazing what politeness can get you. 2 accounts transferred to 2 devices. Thank you, GREE.

[Quest]

Am trying to transfer from iPad to iPad but it will not accept my password! Does anyone know why or how I can change it. I have reset it on here hoping that would work but it hasn't!!

[Non]

I'm trying to transfer from iPad1 to iPad mini. I have a message on old iPad, that "you're all set. Just sign in with your Funzio ID on your new device to transfer game" I signed in on new one and have message, that "No accounts is assigned with your Funzio ID"
What should I do? I don't want to start game from beginning ! ((

[sls]

I'm trying to transfer from iPad1 to iPad mini. I have a message on old iPad, that "you're all set. Just sign in with your Funzio ID on your new device to transfer game" I signed in on new one and have message, that "No accounts is assigned with your Funzio ID"
What should I do? I don't want to start game from beginning ! ((


This is a widespread issue due to apple security changes. Hopefully gree gets if figured out soon. Fill out a ticket and 2 to 3 weeks from now you will get it manually transferred.

[opboy]

Thanks for the info sls, I was having the same issue for transfer from old to new device too...have send an email requesting gee support to do a manual transfer...

[Mojomojo1028]

This is a widespread issue due to apple security changes. Hopefully gree gets if figured out soon. Fill out a ticket and 2 to 3 weeks from now you will get it manually transferred.

Two to three weeks?????? That's unacceptable. Who can I contact to escalate this?

[sls]

Two to three weeks?????? That's unacceptable. Who can I contact to escalate this?

Lol, if anyone knew this issue there would not be a 1000 posts about poor service.

[jonny0284]

Two to three weeks?????? That's unacceptable. Who can I contact to escalate this?

Support. Send it with a first class stamp, too.

[sls]

Support. Send it with a first class stamp, too.


Certified might help.

[H1tm4n86]

In preparation for all of you getting a new iPhone5, iPad, iPod, etc.....please do the following:

1. Write down or record your Alliance Code in a safe place (piece of paper, email it to yourself, device screenshot to your iCloud acct)

2. Once you get your brand spankin' new iPhone5 (or other device), use in the in-game Support Request button and ask to transfer your game (include the Alliance Code from Step #1)

3. Wait for awesome & handsome/beautiful support specialist to reply back saying your game has been transfered!


Keep in mind you cannot transfer between iOS and Android, this is specifically for iOS devices!

Thanks for reading!

-er


Dear. Sir I have contacted crime city support like 100 times thru my phone but the handsome beautiful specialist isn't replying at all :( pls if any of developers or admin looking at this post pls contact me or transfer my game it's been over a month I been tring to contact you guys pls my details are followed thnx.

Dear sir I have been contacting en-support@gree.net , about an issue I have ,I have lost my device actually ita damaged I have dropped it and it won't turn back on so I went and bought a new one since than I have been sending gree support tickets to transfer my game to my new device but I'm unable to get any reply or get the transfer please kindly help me as I have spend a lot of time and money to build my hood my details are followed

My old invite code is - 949323613
My old crime city name is - HiTMAN
My lev is - 50

My new invite code on my new device is -916801486
My name on the new game is same - HiTMAN
My udid number on the new device is 98b07faf28580bfabe1e0d7500c0f4a6fa8b8cef

It's n iPhone 5 and I was using an iPhone 4 before I sent my first support ticket on 23/5/2013 and today is 13th it's been 20 days but I haven't got no reply or a transfer I did exactly as you have shown on the help page and followed the instructions , the new game on my new device took me to lev 2 as following the introduction steps and now I check on it every day to see if my old game is been transferred I have to scratch the daily prise card too , pls pls transfer my game to my new device as u are my only hope I love the game and spent a lot of time and money to build my hood and stats and will keep on buying gold to improve my. Stats and hood pls transfer my game as soon as possible or pls reply how long will it take to transfer thank you , my contact email is kay76ahmed@googlemail.com , h1tm4n86@gmail.com thnx look forward to hear frm you soon

[H1tm4n86]

In preparation for all of you getting a new iPhone5, iPad, iPod, etc.....please do the following:

1. Write down or record your Alliance Code in a safe place (piece of paper, email it to yourself, device screenshot to your iCloud acct)

2. Once you get your brand spankin' new iPhone5 (or other device), use in the in-game Support Request button and ask to transfer your game (include the Alliance Code from Step #1)

3. Wait for awesome & handsome/beautiful support specialist to reply back saying your game has been transfered!


Keep in mind you cannot transfer between iOS and Android, this is specifically for iOS devices!

Thanks for reading!

-er

Dear sir I have contacted crime city support frm my phone to transfer my game frm old device to new and provided all my details but its been a month the handsome support isn't replying :( pls if any of admins or developers looking at this post pls contact me or transfer my game my details are below

Dear sir I have been contacting en-support@gree.net , about an issue I have ,I have lost my device actually ita damaged I have dropped it and it won't turn back on so I went and bought a new one since than I have been sending gree support tickets to transfer my game to my new device but I'm unable to get any reply or get the transfer please kindly help me as I have spend a lot of time and money to build my hood my details are followed

My old invite code is - 949323613
My old crime city name is - HiTMAN
My lev is - 50

My new invite code on my new device is -916801486
My name on the new game is same - HiTMAN
My udid number on the new device is 98b07faf28580bfabe1e0d7500c0f4a6fa8b8cef

It's n iPhone 5 and I was using an iPhone 4 before I sent my first support ticket on 23/5/2013 and today is 13th it's been 20 days but I haven't got no reply or a transfer I did exactly as you have shown on the help page and followed the instructions , the new game on my new device took me to lev 2 as following the introduction steps and now I check on it every day to see if my old game is been transferred I have to scratch the daily prise card too , pls pls transfer my game to my new device as u are my only hope I love the game and spent a lot of time and money to build my hood and stats and will keep on buying gold to improve my. Stats and hood pls transfer my game as soon as possible or pls reply how long will it take to transfer thank you , my contact email is kay76ahmed@googlemail.com , h1tm4n86@gmail.com thnx look forward to hear frm you soon

[LOLO28]

HELLO,

I crash my iphone, i create my funzio ID but no clic to transfer.
Now i have a new Iphone but i cant put my old device. and i havent got my old iphone, is break.
Any one have a solution, i love KA, and i hope i dont forget my ID.

My old ID is 514-748-756 lolo lvl 113.

Plz help me.

[Red Panda]

Submit a ticket to Gree and include as much information as you remember about your old character - level, ID number, last known login date. Then include new character ID and what device you had and what device you need the game moved onto. They'll take ten years to reply, but they get it done once they do.

[LOLO28]

Thanks for your answer,
How submit a ticket to Gree?

[Staffolus]

Hello,

I have an issue which seems to be a bit of a pain. I reformatted my iPad without transferring my Kingdom Age account. When I went to install Kingdom Age (and logged into my account) nothing shows, because it's not an act of transfer. So, now I have no way of playing the game on my level 104. Does anyone know how to fix this issue?

- Staffolus

[jonny0284]

Hello,

I have an issue which seems to be a bit of a pain. I reformatted my iPad without transferring my Kingdom Age account. When I went to install Kingdom Age (and logged into my account) nothing shows, because it's not an act of transfer. So, now I have no way of playing the game on my level 104. Does anyone know how to fix this issue?

- Staffolus

Log back in and wait for the data to transfer. Your game is saved on the server.

You chose to transfer, so if you miss out on a few prizes; so be it. There's an entire section dedicated to this very topic and may have saved you some trouble, tears & expletives...

...had you read the previous 8 pages.

[Staffolus]

Log back in and wait for the data to transfer. Your game is saved on the server.

You chose to transfer, so if you miss out on a few prizes; so be it. There's an entire section dedicated to this very topic and may have saved you some trouble, tears & expletives...

...had you read the previous 8 pages.

Well, I have logged in the other day, but it didn't solve anything. I have also sent GREE a form with all my info as well. And, no I never read the previous 8 pages. lol. I created a forum account just today and posted asap. So, basically... log in again, then what?

Also, I would like to state that I just opened Kingdom Age, and it's still logged into my account, but it's showing this level 2 character. Eh.

[mincedmeat]

Is it advisable to discard the old device after you send the ticket to support?

[jonny0284]

Is it advisable to discard the old device after you send the ticket to support?

Buahahahaha. Sure, iPods and iPads are worthless without KA on them. Discard 'em.

[Staffolus]

Still nothing...

[Shizolator]

I'm in the same boat. Upgrading from an iPad 2 to 4th gen. Only reason I haven't nuked the old unit is because the transfer function does not work and I'm fairly sure transfer issue requests are the lowest of low priorities for GREE.

Customer (No) Service with a capital 'N'.

[Staffolus]

I'm in the same boat. Upgrading from an iPad 2 to 4th gen. Only reason I haven't nuked the old unit is because the transfer function does not work and I'm fairly sure transfer issue requests are the lowest of low priorities for GREE.

Customer (No) Service with a capital 'N'.

Lol, it's crap service for sure. I love Kingdom Age and have spent a lot of time playing it. I think GREE should have a LIVE Support System, if you ask me... (It would be really nice to have my game back.)

When you saying you are upgrading from iPad 2 to 4th Gen, do you mean to the iPad Mini?

[cushwarrior]

Tried to transfer game to new iPhone don't have the old one. Says cant transfer is there a way to transfer when you don't have access to old device.

[Shizolator]

Lol, it's crap service for sure. I love Kingdom Age and have spent a lot of time playing it. I think GREE should have a LIVE Support System, if you ask me... (It would be really nice to have my game back.)

When you saying you are upgrading from iPad 2 to 4th Gen, do you mean to the iPad Mini?

No. 4th generation iPad. 3rd gen was first with retina screen and has an a5x processor. 4th gen has retina display, a6x processor and new cap on storage of 128GB, with increased storage ultimately being the reason for the upgrade to the 4th gen.

[belg]

In preparation for all of you getting a new iPhone5, iPad, iPod, etc.....please do the following:

1. Write down or record your Alliance Code in a safe place (piece of paper, email it to yourself, device screenshot to your iCloud acct)

2. Once you get your brand spankin' new iPhone5 (or other device), use in the in-game Support Request button and ask to transfer your game (include the Alliance Code from Step #1)

3. Wait for awesome & handsome/beautiful support specialist to reply back saying your game has been transfered!

Keep in mind you cannot transfer between iOS and Android, this is specifically for iOS devices!

Thanks for reading!

-er

I tried the above, when I could not get the in game transfer to work (I dropped my iPad and while it still worked, the screen was cracked and i got a new one).

Here was Gree's response last night:

S, Jun 25 13:52 (PDT):
Hello Belg,

Thank you for writing in about transferring your account. We recently changed the way transfers work in the game, in an effort to make it more simple for players.

If you still have your old device, please sync/back up your account to either iTunes or iCloud. Next, sync your new device with either iTunes or iCloud and restore data. When you open the game on your new device, you will be prompted to restore your data. Please click yes; you should now have your account restored to continue playing the game.

If you do not still have your old device, we will need as much of the following information as possible in order to restore it for you:

(Please note that we cannot transfer between iOS and Android)

-Your original and new device types

-Your old character's invite code (the 9-digit player ID associated with your game, which can be found under your profile)

-Your old character's exact name (case sensitive) and last known level

-Your last known login of your former character

-Any copies of gold/gem/cash purchases made through iTunes or Google Wallet (Note: receipt information is only for purchase verifications once we are able to finally locate your original game (in the event the original game data was lost). We are unable to locate a lost account based solely on in-app purchases.)

-The invite code of the new character showing up on your new device (should be around a level 1 when you first install the app)

Regards,

[Staffolus]

I tried the above, when I could not get the in game transfer to work (I dropped my iPad and while it still worked, the screen was cracked and i got a new one).

Here was Gree's response last night:

S, Jun 25 13:52 (PDT):
Hello Belg,

Thank you for writing in about transferring your account. We recently changed the way transfers work in the game, in an effort to make it more simple for players.

If you still have your old device, please sync/back up your account to either iTunes or iCloud. Next, sync your new device with either iTunes or iCloud and restore data. When you open the game on your new device, you will be prompted to restore your data. Please click yes; you should now have your account restored to continue playing the game.

If you do not still have your old device, we will need as much of the following information as possible in order to restore it for you:

(Please note that we cannot transfer between iOS and Android)

-Your original and new device types

-Your old character's invite code (the 9-digit player ID associated with your game, which can be found under your profile)

-Your old character's exact name (case sensitive) and last known level

-Your last known login of your former character

-Any copies of gold/gem/cash purchases made through iTunes or Google Wallet (Note: receipt information is only for purchase verifications once we are able to finally locate your original game (in the event the original game data was lost). We are unable to locate a lost account based solely on in-app purchases.)

-The invite code of the new character showing up on your new device (should be around a level 1 when you first install the app)

Regards,

Ehh, I sent them most of the info. Hopefully they can fix my issue... I'm still waiting.

[Staffolus]

Yes! They finally fixed my issue!!!

[LOLO28]

hi staffolus,
how you do for have an answer, because i still waitin to long for,
and no answer at time.

[Staffolus]

hi staffolus,
how you do for have an answer, because i still waitin to long for,
and no answer at time.

Hey LOLO, I sent in a support ticket. Go to this link to pull up the page, https://games.gree-support.net/anonymous_requests/new

Fill out the info and in the description box put all the below info.

Your old device type
Your old character's invite code (if you have it)
Your old character's name (case sensitive) and level
Your new device type
The UDID of your new device (For directions on getting your UDID, go to http://www.innerfence.com/howto/find-iphone-unique-device-identifie...)
The invite code of the new character showing up on your new device (should be a fresh level 1 when you first install the app)

Remember, if you had your game on say, an iPad and want it back on that same ipad, then be sure to put old device and new device the same. Also, I had to wait for about 2 weeks. Ehh, and I was complaining quite a bit. I wish there was a live support lol. Keep me posted on your situation.

[mboyae]

I cannot transfer my game to new device.
I just sent request ticket to Gree and waiting for reply and help.
Anyone has any advice?
Thank you so much.

[Staffolus]

I cannot transfer my game to new device.
I just sent request ticket to Gree and waiting for reply and help.
Anyone has any advice?
Thank you so much.

Yes, you can create a Funzio ID - if you haven't already - Go to Menu - More - Funzio ID. This is the section which with help you. After you have created an account, log it into both devices. Then, you set the iTouch as Old Device, and set iPad as the new device. My only worry is you have already sent in a ticket, so hopefully if you follow this, they wont ruin your game.

[LOLO28]

Hey LOLO, I sent in a support ticket. Go to this link to pull up the page, https://games.gree-support.net/anonymous_requests/new

Fill out the info and in the description box put all the below info.

Your old device type
Your old character's invite code (if you have it)
Your old character's name (case sensitive) and level
Your new device type
The UDID of your new device (For directions on getting your UDID, go to http://www.innerfence.com/howto/find-iphone-unique-device-identifie...)
The invite code of the new character showing up on your new device (should be a fresh level 1 when you first install the app)

Remember, if you had your game on say, an iPad and want it back on that same ipad, then be sure to put old device and new device the same. Also, I had to wait for about 2 weeks. Ehh, and I was complaining quite a bit. I wish there was a live support lol. Keep me posted on your situation.

Hi Staffolus,
thanks for your answer, i send a ticket 7 days ago, you have waiting 2 weeks,
i will waiting so.

[Staffolus]

Hi Staffolus,
thanks for your answer, i send a ticket 7 days ago, you have waiting 2 weeks,
i will waiting so.

You're welcome. Yeah, just wait a little longer, they will send you an email stating that the issue is closed due to the fact that it's fixed. Good luck :)

[Almost There]

I did this and it didn't work.


Yes, you can create a Funzio ID - if you haven't already - Go to Menu - More - Funzio ID. This is the section which with help you. After you have created an account, log it into both devices. Then, you set the iTouch as Old Device, and set iPad as the new device. My only worry is you have already sent in a ticket, so hopefully if you follow this, they wont ruin your game.

[lisawarrior]

Can someone give me advice please. I share guild leader with one other guild member. The other member's phone packed up, he's got a new phone and waiting for a game transfer to be completed. He has guild leader position right now and he can't pass leader back to me. We can buy bonus or build any walls, or do any guild
management. Is there any way that I can get leader passed to me? It's slightly worrying for the guild how long the game transfer is! Please help.

[Staffolus]

I did this and it didn't work.

Go to this link to pull up the page, https://games.gree-support.net/anonymous_requests/new

Fill out the info and in the description box put all the below info.

Your old device type
Your old character's invite code (if you have it)
Your old character's name (case sensitive) and level
Your new device type
The UDID of your new device (For directions on getting your UDID, go to http://www.innerfence.com/howto/find...vice-identifie...)
The invite code of the new character showing up on your new device (should be a fresh level 1 when you first install the app)

[Staffolus]

Can someone give me advice please. I share guild leader with one other guild member. The other member's phone packed up, he's got a new phone and waiting for a game transfer to be completed. He has guild leader position right now and he can't pass leader back to me. We can buy bonus or build any walls, or do any guild
management. Is there any way that I can get leader passed to me? It's slightly worrying for the guild how long the game transfer is! Please help.

I'm not really sure about this one, I'd assume you all will have to wait for his transfer to be completed =/

[Loganrm73]

I have tried to transfer, but it is not working....I get this error


No old account associated with your funzio ID. Please set an old device

[lisawarrior]

Thankfully gree were kind enough to switch leader so that's been brilliant, but it's taking so long for our guild mate to get the transfer. Why does it take so long?

[sls]

It woul be awesome if you could get the old system of transferring games back online.

[Loganrm73]

None if the suggested methods I received from Gree support worked. Hoping they get it fixed soon.

[Staffolus]

I have tried to transfer, but it is not working....I get this error


No old account associated with your funzio ID. Please set an old device

Yeah, that means you are going to have to use the method I said above.

[Staffolus]

I have tried to transfer, but it is not working....I get this error


No old account associated with your funzio ID. Please set an old device

Go to this link to pull up the page, https://games.gree-support.net/anonymous_requests/new

Fill out the info and in the description box put all the below info.

Your old device type
Your old character's invite code (if you have it)
Your old character's name (case sensitive) and level
Your new device type
The UDID of your new device (For directions on getting your UDID, go to http://www.innerfence.com/howto/find...vice-identifie...)
The invite code of the new character showing up on your new device (should be a fresh level 1 when you first install the app)


Thankfully gree were kind enough to switch leader so that's been brilliant, but it's taking so long for our guild mate to get the transfer. Why does it take so long?
You actually got them to switch it?

It woul be awesome if you could get the old system of transferring games back online.

I agree with you...


None if the suggested methods I received from Gree support worked. Hoping they get it fixed soon.

This method WILL work. But, it takes time =/ Trust me, I was pretty damn impatient as well.

Go to this link to pull up the page, https://games.gree-support.net/anonymous_requests/new

Fill out the info and in the description box put all the below info.

Your old device type
Your old character's invite code (if you have it)
Your old character's name (case sensitive) and level
Your new device type
The UDID of your new device (For directions on getting your UDID, go to http://www.innerfence.com/howto/find...vice-identifie...)
The invite code of the new character showing up on your new device (should be a fresh level 1 when you first install the app)

[Loganrm73]

Go to this link to pull up the page, https://games.gree-support.net/anonymous_requests/new

Fill out the info and in the description box put all the below info.

Your old device type
Your old character's invite code (if you have it)
Your old character's name (case sensitive) and level
Your new device type
The UDID of your new device (For directions on getting your UDID, go to http://www.innerfence.com/howto/find...vice-identifie...)
The invite code of the new character showing up on your new device (should be a fresh level 1 when you first install the app)


You actually got them to switch it?


I agree with you...



This method WILL work. But, it takes time =/ Trust me, I was pretty damn impatient as well.

Go to this link to pull up the page, https://games.gree-support.net/anonymous_requests/new

Fill out the info and in the description box put all the below info.

Your old device type
Your old character's invite code (if you have it)
Your old character's name (case sensitive) and level
Your new device type
The UDID of your new device (For directions on getting your UDID, go to http://www.innerfence.com/howto/find...vice-identifie...)
The invite code of the new character showing up on your new device (should be a fresh level 1 when you first install the app)


Will try this. Thanks for your advice.

[Shizolator]

Here was Gree's response last night:

S, Jun 25 13:52 (PDT):
Hello Belg,

Thank you for writing in about transferring your account. We recently changed the way transfers work in the game, in an effort to make it more simple for players.

If you still have your old device, please sync/back up your account to either iTunes or iCloud. Next, sync your new device with either iTunes or iCloud and restore data. When you open the game on your new device, you will be prompted to restore your data. Please click yes; you should now have your account restored to continue playing the game.

This part of the instructions from GREE is crapola. I did this several times and not once did I get a prompt to restore my data.

[Shizolator]

Okay. I will throw GREE some props. Three tickets and seven days later they did something. Because I was finally able to pull up my account on my new iPad today. Had all my gems, units, gold, etc.

Best advice I can give is that in addition to you user name and invite codes on the accounts, provide whatever other info you can (e.g., gold, gems, attack, etc.)

[Spydrax]

Go to this link to pull up the page, https://games.gree-support.net/anonymous_requests/new

Fill out the info and in the description box put all the below info.

Your old device type
Your old character's invite code (if you have it)
Your old character's name (case sensitive) and level
Your new device type
The UDID of your new device (For directions on getting your UDID, go to http://www.innerfence.com/howto/find...vice-identifie...)
The invite code of the new character showing up on your new device (should be a fresh level 1 when you first install the app)


Thank you for this information. I've now sent them an in-game ticket from both devices as well as this method. As for information provided, I deal with a vast amount of people on a daily basis, so when I send tickets to GREE, I do everything I can to remove the human error from the equation and provide every bit of information they'd need to perform the task I'm requesting and I haven't (so far) been disappointed or waited a very long time.

With the transfer request, I included all the data the in-game ticket provides and screen shots of the profile of the kingdoms (TO and FROM) for added clarity.

Thank again for pointing this method out.

[mboyae]

I cannot transfer my game to new device.
I just sent request ticket to Gree and waiting for reply and help.
Anyone has any advice?
Thank you so much.

I would like to share to anybody that has transfer problem.
I have sent the ticket to GREE on June 30, 2013 and last night i got email from them and ask me to confirm if i still got same problem.
Then i confirm back to them immediately that i still stuck to transfer.
And finally this morning Thailand time, the game was transfer already (done by GREE team).
Thank you so much to all concern party.

[Staffolus]

This part of the instructions from GREE is crapola. I did this several times and not once did I get a prompt to restore my data.

I would deff try this...

Go to this link to pull up the page, https://games.gree-support.net/anonymous_requests/new

Fill out the info and in the description box put all the below info.

Your old device type
Your old character's invite code (if you have it)
Your old character's name (case sensitive) and level
Your new device type
The UDID of your new device (For directions on getting your UDID, go to http://www.innerfence.com/howto/find...vice-identifie...)
The invite code of the new character showing up on your new device (should be a fresh level 1 when you first install the app)


Okay. I will throw GREE some props. Three tickets and seven days later they did something. Because I was finally able to pull up my account on my new iPad today. Had all my gems, units, gold, etc.

Best advice I can give is that in addition to you user name and invite codes on the accounts, provide whatever other info you can (e.g., gold, gems, attack, etc.)

Yes for sure... A bunch of INFO is great. But, I honestly think the most important is Device type, Account name, and UDID. But, I recommend anyone having problems to follow the instructions above :)


Thank you for this information. I've now sent them an in-game ticket from both devices as well as this method. As for information provided, I deal with a vast amount of people on a daily basis, so when I send tickets to GREE, I do everything I can to remove the human error from the equation and provide every bit of information they'd need to perform the task I'm requesting and I haven't (so far) been disappointed or waited a very long time.

With the transfer request, I included all the data the in-game ticket provides and screen shots of the profile of the kingdoms (TO and FROM) for added clarity.

Thank again for pointing this method out.

You're welcome :) Hopefully everything works out fine...


Will try this. Thanks for your advice.

You're welcome :) Good luck with your game!

[Spydrax]

I would deff try this...

Go to this link to pull up the page, https://games.gree-support.net/anonymous_requests/new

Fill out the info and in the description box put all the below info.

Your old device type
Your old character's invite code (if you have it)
Your old character's name (case sensitive) and level
Your new device type
The UDID of your new device (For directions on getting your UDID, go to http://www.innerfence.com/howto/find...vice-identifie...)
The invite code of the new character showing up on your new device (should be a fresh level 1 when you first install the app)


You're welcome :) Hopefully everything works out fine...


I have to say, I have had ZERO issues with GREE and support. I requested a transfer on the 4th and it went through today, only 3 days and it would appear that it was resolved based on my in-game ticket. (Thank you Jacob H. in the tech department!!)

I've had historically great tech response from support and they didn't disappoint again...

I'm very thorough when I send tickets though, screen shots, etc... All device and game information as well. I would THINK the information you noted is the KEY info, but having everything right in front of the tech doesn't hurt... Makes things very easy and straight forward for whomever gets the ticket.

Hope this helps others down the road.

[Johan -]

I have to say, I have had ZERO issues with GREE and support. I requested a transfer on the 4th and it went through today, only 3 days and it would appear that it was resolved based on my in-game ticket. (Thank you Jacob H. in the tech department!!)

I've had historically great tech response from support and they didn't disappoint again...

I'm very thorough when I send tickets though, screen shots, etc... All device and game information as well. I would THINK the information you noted is the KEY info, but having everything right in front of the tech doesn't hurt... Makes things very easy and straight forward for whomever gets the ticket.

Hope this helps others down the road.


Copy that!

My wife had her game on her Iphone 4S and this needed to go to her new Ipad.
The "in game transfer" didn't work, so we send in a ticket to support, within 10 minutes we received the automatic confirmation reply.

We included in our message the ID of the Iphone, the ID of the Ipad, of course game name + game player ID's, level, gem purchase receipts, all what we could think of.

We didn't send any reminders, as we thought let us see how everything goes. ( in their confirmation message they already informed us that they had a little delay with solving the issues.

Within a week we received the second reply from GREE, asking if the problem was solved already. ( could be of course), but ok we replied, no not solved we still cannot transfer the game to the new Ipad.

Within 1 hour after sending our reply, they had transferred the game to the Ipad!

And for that! Thank you GREE technical support !

[Loganrm73]

Go to this link to pull up the page, https://games.gree-support.net/anonymous_requests/new

Fill out the info and in the description box put all the below info.

Your old device type
Your old character's invite code (if you have it)
Your old character's name (case sensitive) and level
Your new device type
The UDID of your new device (For directions on getting your UDID, go to http://www.innerfence.com/howto/find...vice-identifie...)
The invite code of the new character showing up on your new device (should be a fresh level 1 when you first install the app)


You actually got them to switch it?


I agree with you...



This method WILL work. But, it takes time =/ Trust me, I was pretty damn impatient as well.

Go to this link to pull up the page, https://games.gree-support.net/anonymous_requests/new

Fill out the info and in the description box put all the below info.

Your old device type
Your old character's invite code (if you have it)
Your old character's name (case sensitive) and level
Your new device type
The UDID of your new device (For directions on getting your UDID, go to http://www.innerfence.com/howto/find...vice-identifie...)
The invite code of the new character showing up on your new device (should be a fresh level 1 when you first install the app)

This method worked for me. Thanks for the help. Fixed within 2 days. They were just not as clear with their advice like this. Follow this advice and it will get fixed.

[ibras0]

Hello.

I play the game in my ipad 3rd generation. My char is lvl 123, actually.

Now I bought an iphone 5 and I would like to have the same account in both devices. Is that possible?

[Staffolus]

Hello.

I play the game in my ipad 3rd generation. My char is lvl 123, actually.

Now I bought an iphone 5 and I would like to have the same account in both devices. Is that possible?

From what I know, they haven't included this feature yet.

[Spydrax]

Hello.

I play the game in my ipad 3rd generation. My char is lvl 123, actually.

Now I bought an iphone 5 and I would like to have the same account in both devices. Is that possible?

Greetings ibras0,
From all I've read distributed by GREE, including the Gems Program, this is not possible.

[--Avery--]

I just wanted to give credit where it is due gree support (Steven smith) transferred by game to a different device after I was unsuccessful doing it in game after I sent a ticket in, in just over an hour!

Kudos and thank you

[Staffolus]

I just wanted to give credit where it is due gree support (Steven smith) transferred by game to a different device after I was unsuccessful doing it in game after I sent a ticket in, in just over an hour!

Kudos and thank you

I think this is the quickest one I've heard... Aside from transferring yourself lol

[patricia539]

I got these instructions


Thank you for contacting Support. If you still have your old device, please sync/back up your account to either iTunes or iCloud. Next, sync your new device with either iTunes or iCloud and restore data. When you open the game on your new device, you will be prompted to restore your data. Please click yes; you should now have your account restored to continue playing the game.

but get no prompt to restore my data when I reopen the game.
Via itunes, I sync my old phone, backup my old phone, sync my new phone, restore my new phone. I've tried syncing old, backing up old, restoring new, and that still doesn't work.
Anyone have any guesses as to what I might be doing wrong?

[ArolaC]

Hi everyone, so a few questions regarding the transfering of my game:
1) should i download Kingdom Age to the new device, and it will THEN transfer the old info, or just wait?
2) i dont know where to find the in-game help?? Please help!!!!

[Spydrax]

Hi everyone, so a few questions regarding the transfering of my game:
1) should i download Kingdom Age to the new device, and it will THEN transfer the old info, or just wait?
2) i dont know where to find the in-game help?? Please help!!!!

1. Yes, you MUST have the app on the new device before you can transfer,
2. Menu: More: Help


I got these instructions



but get no prompt to restore my data when I reopen the game.
Via itunes, I sync my old phone, backup my old phone, sync my new phone, restore my new phone. I've tried syncing old, backing up old, restoring new, and that still doesn't work.
Anyone have any guesses as to what I might be doing wrong?

I haven't completed this method, however, I'd ask this first: are both devices connected to the cloud via the same account information? If not, I'm not sure you can 'restore data' from one account to another without washing the new one clean and adding the other devices information. Keep us updated.

[KennyFPU]

I'm trying to do a transfer from old phone to other phone and it say no old account? I sent two tickets in one from each phone maybe they will help me

[Bwdavis4]

I'm trying to do a transfer from old phone to other phone and it say no old account? I sent two tickets in one from each phone maybe they will help me
I have had the exact same problem with all of my devices ( three iPads and two iPhones). Every time I try to transfer mine or my sons' accounts, I get that same message. It is almost as bad at the in game message of Sorry, better luck next time.

[KennyFPU]

Lol I know I sent them a ticket and they did one game already and they are working on my second account now so I'm very pleased with gree today

[Ryikk]

What I don't understand is why there is a need for a transfer AT ALL. MANY games on iOS I can log into from multiple devices. That way if I am at home I can use my iPad, on the go my iPhone, and in the event it does, my work iPhone. This does not require a transfer. It logs me into my account and away I go. Why hasn't this change been made here?

[Bluedood]

What I don't understand is why there is a need for a transfer AT ALL. MANY games on iOS I can log into from multiple devices. That way if I am at home I can use my iPad, on the go my iPhone, and in the event it does, my work iPhone. This does not require a transfer. It logs me into my account and away I go. Why hasn't this change been made here?

The reasons I see why you need transfer is that the gree games allow you to have multiple accounts. For them it can be a larger revenue stream. For you as a player, having an HLP and LLP allow you to do more for the guild or join different ones or try different ways to play the game. With other games that you can log into the same game from multiple devices, or game center, you cannot have multiple accounts.

[Mr T Perfect]

Is it still the case that you cant transfer this game to android from IOS?

[Spydrax]

Is it still the case that you cant transfer this game to android from IOS?
This is still the case.

[Shinazueli]

The reasons I see why you need transfer is that the gree games allow you to have multiple accounts. For them it can be a larger revenue stream. For you as a player, having an HLP and LLP allow you to do more for the guild or join different ones or try different ways to play the game. With other games that you can log into the same game from multiple devices, or game center, you cannot have multiple accounts.

What he is asking for, is a simple log in, like I would like to log in to my account named "accountName" with the password "password1".

Oh I'd like to use my iPad now that I'm home... So I don't hit the "finish now" button by accident... Again... So I'll just log out on my phone and log in with my iPad using the same credentials...

Oh I'd like to play my LLP now, so I'll log out and then log in with "accountName2" and "password2".

Cuz that's really hard to code. Sirius-Ly.

[stevebrownrocks]

In preparation for all of you getting a new iPhone5, iPad, iPod, etc.....please do the following:

1. Write down or record your Alliance Code in a safe place (piece of paper, email it to yourself, device screenshot to your iCloud acct)

2. Once you get your brand spankin' new iPhone5 (or other device), use in the in-game Support Request button and ask to transfer your game (include the Alliance Code from Step #1)

3. Wait for awesome & handsome/beautiful support specialist to reply back saying your game has been transfered!


Keep in mind you cannot transfer between iOS and Android, this is specifically for iOS devices!

Thanks for reading!

-er,

I just bought a new iPad to play MW on. I tried to transfer my acct to iPad from iphone, but none of my info transferred. My ID in game is 959913156, username stevebrownrocks. I'm at my wits end, what do I do? I can't create a funzio acct from game, I feel screwed. PLEASE HELP ME!!!

[mzmightyman]

OK....So I backed up ip4 and did factory reset on it deleting everything went back and restored it from itunes, everything came bk just like it was before...great! WELLLLLL...got a new phone yesterday and came home and "restored" new phone from old phone backup, I'm on lvl 1 now R U KIDDING ME!?! I have tried restoring phone from two different recent backups that I had, KA will not load with my old data, have also tried "transfer game" in app, tells me invalid ID or password but it's the same as I use to log into forum and here I am so what gives!?! :mad: And of course this is happening during war so I'm really at a loss and this couldn't of happened at a worse time!! WTF do I do now!?! (yes, I've already submitted tickets to GREE!-with the automatic email bk to me about how they ackowledge the "issues" during the war yesterday and are fixing them!)

[Chaoswafles]

I transfered from an old android device to a new one and now I cant log in and support has only said "we'll look into it" about 4 days ago. Anyone else having this issue?

[La Femme Nikita]

they need to add the in game transfer option...

[Spydrax]

https://games.gree-support.net/anonymous_requests/new

I've just transferred another kingdom from an Iphone to Iphone and it completed in 2 hours on a Sunday.

I used this link, not the in game version and this is exactly how I sent it:

Answered the questions: Reason for ticket, etc..

Then I titled the ticket:

Kingdom Age Kingdom Transfer Request

From:
Name
Level
ID
Device type

To:
Name
Level
ID
Device type

They don't need all that other information listed when it comes through the app. Label it properly and only give the important data.

2 hours. Good luck.

[KingKeith]

I want to get rid of a KA account on my iPad so I can transfer another KA account over it. Can Gree support do this?

[Colony Colonel]

I want to get rid of a KA account on my iPad so I can transfer another KA account over it. Can Gree support do this?

If you transfer an account from device 1 to device 2 and device 2 already has an account on it, device 1 will overwrite device 2 and the original account on device 2 will be gone.

[KingKeith]

If you transfer an account from device 1 to device 2 and device 2 already has an account on it, device 1 will overwrite device 2 and the original account on device 2 will be gone.

Thanks for your information!

[Schar]

Anyone tried the "transfer game" option hidden under settings in v2.0 yet?

[costa1]

Lost my iphone
Im a leader of a faction called the shades, I need to let the guys know I've lost my iphone and am working on getting a new to transfer account. I cant start a thread and am hoping some one can do this as I need them to know.

Costa

[Mits2000]

@Spydrax,

I did EXACTLY as you posted and sent email with subject line and info as you stated.

I got back the generic email saying to backup on icloud, restore, and say yes to restore after opening game. DOH.

You certainly got lucky and got someone sharp on the first attempt. :)

[mikeyd2012]

I am trying to transfer from Ipad gen 1 to iphone 5.. I forgot my password, so that was changed first.. Then downloaded KA and installed on Iphone 5. Then I go into Ipad game menu-more- funzio ID to transfer. It asks for old or new device. i click old device.. Then i try to transfer, but when i enter password it says invalid ID or password? Not sure what went wrong here.. ;( Anyone know what I did wrong?

edit: I did update to 2.0 yesterday on old device. not sure if that causes a problem or not..

[JFD]

Thanks for your information!

First of all hi everybody,

I am a fairly recent KA "addict" (3 months old). I recently (2 days ago) installed the proposed update and since then it doesn't work anymore.

I am playing on a IPAD2

When I click on the KA icone I just see for 1 second the image of the KA first page and then it vanishes and nothing happen. Sometimes I have a black page or it comes back to the IPAD desktop.

Any idea of what might be going wrong?

Cheers and thks for your help

JFD

[Hope]

Finally after having 24 hours of trouble of ipad crash because of KA newly released version 2.0, I finally managed to restore most of my applications and also the KA game but now I see when checking in that I lost approximately 50-60k of attack and defense in the game...

GREE support pls take this in consideration I will quit the game and purchase nothing more... Awaiting for your soonest reply. I am really pissed off after having all my free day to this nonsense...

[Spydrax]

@Mits2000: I'm sorry to hear that. I've made roughly 8 transfers and only had a delay to one of them. My advise, is to return the email back to support asking them to complete this request.

@Jfd: Sorry to say, but this thread is not for technical support, only transfer issues and questions. I'm certain that if you review the forum, you'll find a thread that can answer your question. If not, begin a new one asking you question. However, seeing you are new, my suggestion to you, is to delete the app from your device and then reinstall it. This may bring stress, thinking you will loss everything, but that's not the case. Your progress will return when you reinstall the app to that device. In the future, review the threads for proper placement of questions please...

[Mits2000]

@Mits2000: I'm sorry to hear that. I've made roughly 8 transfers and only had a delay to one of them. My advise, is to return the email back to support asking them to complete this request.


@Spydrax. I did reply and absolutely nothing. So I created a NEW ticket from my NEW iPhone and gave the exact same information you suggested and POOF. at 5:58AM, and awesome tech support guy named Ray Parker made the transfer!!

So your suggestion is great, just send the request in from your NEW device so they have the device info for ease of locating and verification.

[dmckell]

Finally after having 24 hours of trouble of ipad crash because of KA newly released version 2.0, I finally managed to restore most of my applications and also the KA game but now I see when checking in that I lost approximately 50-60k of attack and defense in the game...

GREE support pls take this in consideration I will quit the game and purchase nothing more... Awaiting for your soonest reply. I am really pissed off after having all my free day to this nonsense...

I have just had a similar problem. I get kicked out of the connection screen to my ipad home page and can't get back in. What do you do to fix this?

[144-694-540]

how can I reset my Funio ID, email and password? I had to update my device and wanted to transfer my game and I forgot/lost my previous ID/password! I still know my Kingdom age ID and have a screen shot of my last game on my device before updating and losing everything. Thanks for any help!

[144-694-540]

Gree Customer support transferred my game to my IPAD after I lost it due to software update. I sent a customer support request to help me get my game back and within days, Gree customer support team sent me an email that my game has been re-established on my current IPAD with my original ID. I am very great full to the support team...Many Thanks!

Very happy to play the game again,

John (dude in KA)

[144-694-540]

how can I reset my Funio ID, email and password? I had to update my device and wanted to transfer my game and I forgot/lost my previous ID/password! I still know my Kingdom age ID and have a screen shot of my last game on my device before updating and losing everything. Thanks for any help!

I posted my issue and customer support transferred my game back to me....I am playing again. Thanks to the staff of Gree customer support your help.

Happy Gamer!

[sls]

Any update on us being able to move our accounts on our own? Like the "old" days?

[YYnQQ]

Has anyone successfully transferred account to another player?
I've sent GREE support a ticket for the transfer, attached info at bottom of email when u create a ticket, for transfer to and from accounts. Added info such as avatar name and level. No reply from GREE support. Been 4 days now.

[Spydrax]

Yes. Same transfer rules apply.

New device where kingdom will go, needs to have KA installed on it, but no different.

[Raistlin-MN]

I'm actually considering a transfer backwards, so to speak, from an ipad 2 to an ipad 1 - I just got a free ipad 1 from my gf's sister so that I'm not monopolizing our shared ipad 2 - part of the hangup is that on the shared ipad, it's set up for my partner's apple id and right now, I set the "newtome" one with my own apple ID...any information on how that might work?

I also started a mini on the new ipad, so may want to try and transfer that one, too - or at least have it back someday...

[mtlfce]

Can anyone tell me what happens with your iTunes/Credit card info when you transfer? I'm looking to transfer my account to a friends iPad for him to take over. But I would rather all my billing info etc, to not be a part of the move...

[Raistlin-MN]

Can anyone tell me what happens with your iTunes/Credit card info when you transfer? I'm looking to transfer my account to a friends iPad for him to take over. But I would rather all my billing info etc, to not be a part of the move...

I believe the iTunes and CC information is tied to the device and the account set up on the device, not on the game itself. This is similar to my case, where I want to transfer the game data over from a device with a different Apple account.

[mtlfce]

I believe the iTunes and CC information is tied to the device and the account set up on the device, not on the game itself. This is similar to my case, where I want to transfer the game data over from a device with a different Apple account.

Awesome, that makes sense! Any idea if that includes your Funzio ID# ? Or will that move/stay as well?

[Aigieda]

So i just got a new iphone5 under my warranty. I sent in a ticket with all the necessary info they requested and the replied with me telling them to tell them again what i already sent the only thing is i didn't include the udid or whatever so i'm trying to get that and now I'm gonna reply with screenshots of my stuff will this work?

[Spydrax]

So i just got a new iphone5 under my warranty. I sent in a ticket with all the necessary info they requested and the replied with me telling them to tell them again what i already sent the only thing is i didn't include the udid or whatever so i'm trying to get that and now I'm gonna reply with screenshots of my stuff will this work?

The UDID is unnecessary. I've provided information they need for transfer previously in this thread; that's all a tech needs to transfer your account.

All that other data, that's shown when you try to send a ticket from the in game help, is overkill.

[Horakian]

In preparation for all of you getting a new iPhone5, iPad, iPod, etc.....please do the following:

1. Write down or record your Alliance Code in a safe place (piece of paper, email it to yourself, device screenshot to your iCloud acct)

2. Once you get your brand spankin' new iPhone5 (or other device), use in the in-game Support Request button and ask to transfer your game (include the Alliance Code from Step #1)

3. Wait for awesome & handsome/beautiful support specialist to reply back saying your game has been transfered!


Keep in mind you cannot transfer between iOS and Android, this is specifically for iOS devices!

Thanks for reading!





-er
-Sorry if I'm messing something up my first post-
I recently bought wife an Iphone 5 and wanted to put my account from my IPod (that had a broken screen being heald by tape). I attemped to transfer the game like it says in the help section and it did not transfer my account ( just the game itself). I then opened a ticket and gave gree all the info they request for a transfer any I got a big
WE'RE NOT TRANSFERING ACCOUNTS RIGHT NOW
Did I not give them enough information? And does anyone know how to transfer modern war? Please help I have 350k stats and done wanna lose my account but more cracks appear every day!

[Spydrax]

-Sorry if I'm messing something up my first post-
I recently bought wife an Iphone 5 and wanted to put my account from my IPod (that had a broken screen being heald by tape). I attemped to transfer the game like it says in the help section and it did not transfer my account ( just the game itself). I then opened a ticket and gave gree all the info they request for a transfer any I got a big
WE'RE NOT TRANSFERING ACCOUNTS RIGHT NOW
Did I not give them enough information? And does anyone know how to transfer modern war? Please help I have 350k stats and done wanna lose my account but more cracks appear every day!

I suggest you ask in the Modern War forum; they may have more insight into that game than here in Kingdom Age. Although, the process is likely the same.

If I were to give an educated guess though, I'd say that following my outline in previous reply, just change the title of the ticket, using the appropriate game title.

Beyond that, don't use the in-game help, use the Internet version, also, posted earlier.

Hope this helps, good luck.

[Carbon_D]

PLeeeeease make KA for Android

[Snake1]

I followed Spydrax instructions and they still did not assist. Does anyone else have any ideas please. I would like to get this fixed as soon as possible.

Thanks

[Spydrax]

I followed Spydrax instructions and they still did not assist. Does anyone else have any ideas please. I would like to get this fixed as soon as possible.

Thanks
Hello Snake,
I missed your post explaining exactly what you're trying to do; would you please repeat the query?

[Snake1]

Hello Snake,
I missed your post explaining exactly what you're trying to do; would you please repeat the query?
I purchased the new phone yesterday. I am trying to transfer my account from my older iPhone to the new one. I followed your instructions completely. It has been almost a day. I received the email response that they received the request. It just has not worked as of yet. I appreciate your assistance in the matter.

Thanks,

[Skyraiders]

I purchased the new phone yesterday. I am trying to transfer my account from my older iPhone to the new one. I followed your instructions completely. It has been almost a day. I received the email response that they received the request. It just has not worked as of yet. I appreciate your assistance in the matter.

Thanks,

good luck Snake1..!

[Snake1]

Thanks Skyraiders, I am just trying to stay positive. I kept my older phone just in case. I hope they fix it by next weekend for the war.

[Snake1]

Sirius Help with Ticket number 940126
Can you please help with this ticket number. I have responded very politely to your customer service. I just need the account transfer to my new phone. I even replied with everything labeled. Any help would be greatly appreciated.

Thanks,

[Spydrax]

Sirius Help with Ticket number 940126
Can you please help with this ticket number. I have responded very politely to your customer service. I just need the account transfer to my new phone. I even replied with everything labeled. Any help would be greatly appreciated.

Thanks,

I'm sure your request will be fulfilled Snake. Please be patient and allow them 2-4 days before pressing the matter. Once you've received your next response, whether it be completing the transfer, or other, that's when you reply, to that email, should you need to there. I don't believe Sirius do CJ54 have anything to do with this process or department.

[Tigertiger55]

I followed all the advice given here but with no luck. Trying to transfer from an ipad1 to a new iPadmini. Set up Funzio ID on both devices and logged in on both. Set old device on iPad went to mini and set new device :
"No old account account associated with your Funzio ID please set an old device".
Any help? Also, will my new account appear on the old device?

[larrydavid]

Getting the "No old account associated with your Funzio ID, please set an old device." Just read through this thread and it makes want to quit this game.

Does anyone have any recent good news on this front?

[Spydrax]

Yes LD, a member of my guild bought new phone over the weekend; she did as I explained and received the 'standard' response after one day. She told me, I told her to inform them, she no longer has her old device; she had her kingdom the next day. She missed a small amount of the event, but was in at the beginning and the end. Everything was done in less than 3 days.

[larrydavid]

Yes LD, a member of my guild bought new phone over the weekend; she did as I explained and received the 'standard' response after one day. She told me, I told her to inform them, she no longer has her old device; she had her kingdom the next day. She missed a small amount of the event, but was in at the beginning and the end. Everything was done in less than 3 days.

Wow, thanks...I hope it happens before war. :(

[SenorSwamp]

I put in a request using the method described a few pages back about 5 days ago. Two days ago, I received a random note from Gree asking me to send them all of the information that was in my original ticket (and included within the very email response they sent back). I complied immediately and am still waiting. Looks like this war may be missed! :(

[Lamina]

Hey all.

Yep. Totally updated to iPhone 5s and lost my saved game, despite saving on iTunes & iCloud. Have sent a request in to Gree. Hopefully it's fixed quickly.

I just feel bad that I have no way to contact my guild about this screw up :( Last I talked to them was Sept 20th right before I traded in my phone! Even the Kakao Talk app I had wanted me to resign up and said it would delete my previous info as it's the same phone number, etc etc and I had no way around it. Sucks, man. I miss my guild <3