RobinoftheHood
09-04-2012, 08:59 PM
Here is the response I received when lodging a complaint with Apple:
(Redacted) here with the iTunes Store. I understand you are having issues with an application. I can certainly understand how this could be disappointing for you, and when it comes to your money I can appreciate that you would like to be treated fairly.
I'm sorry to learn that this item did not meet the standard of quality you have come to expect from the iTunes Store. I have submitted this item for investigation. Apple takes the quality of the items offered on the iTunes Store seriously and will investigate the issue with this item, but I can't say when or if the issue will be resolved.
I have reversed 2 of the charges for "Vault of Gold". In five to seven business days, a credit of $199.98 should be posted to the credit card that appears on the receipt for that purchase.
I would suggest you contact Developer Relations at devprograms@apple.com about this matter.
You may also leave feedback at http://www.apple.com/feedback
Thank you for choosing Apple (Redacted). Have a wonderful evening.
(Redacted) here with the iTunes Store. I understand you are having issues with an application. I can certainly understand how this could be disappointing for you, and when it comes to your money I can appreciate that you would like to be treated fairly.
I'm sorry to learn that this item did not meet the standard of quality you have come to expect from the iTunes Store. I have submitted this item for investigation. Apple takes the quality of the items offered on the iTunes Store seriously and will investigate the issue with this item, but I can't say when or if the issue will be resolved.
I have reversed 2 of the charges for "Vault of Gold". In five to seven business days, a credit of $199.98 should be posted to the credit card that appears on the receipt for that purchase.
I would suggest you contact Developer Relations at devprograms@apple.com about this matter.
You may also leave feedback at http://www.apple.com/feedback
Thank you for choosing Apple (Redacted). Have a wonderful evening.