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Dudebot121256
08-13-2012, 05:27 PM
So I downloaded CC less than a week ago and I kept seeing an ad saying "Download MW today and receive the General's Rifle". So I thought sure why not. I downloaded it and no rifle. I checked the internet and someone said I had to be level 3 so I did that and I become level 4 and still no rifle. I have logged onto both of them with the same Funzio account and did that when both apps were running. Still no rifle. What am I doing wrong?

vitus79
08-13-2012, 05:36 PM
i would contact support with ur ingame support button. similar offer popped up on cc when they released mw so this might be a new offer to attract new possible customers.
ask support whats up with the popup message and when u will receive the rifle.
but in the old one there was mentioned u have to reach level 3 to receive it, if thats not on ur screen just ask them. they very helpful still, just very busy it seems.

Dudebot121256
08-13-2012, 05:39 PM
I asked them 2-3 days ago using Contact Us. I guess thats the wrong way to do it?

vitus79
08-13-2012, 05:42 PM
did u get a ticket number with automated response? if yes just wait. if no, well ccmark is online. maybe pm him with ur details. dont know what else to do, good luck

Dudebot121256
08-13-2012, 05:44 PM
No response at all. I guess I'll ask CCM. He seems to be quick with responses.

jobadass
08-13-2012, 05:46 PM
I asked them 2-3 days ago using Contact Us. I guess thats the wrong way to do it?Did you get a reply email saying they received your request? That one is quick. The one telling you the issue is resolved will come days later. Hope you end up with the gun. Good luck

Dudebot121256
08-13-2012, 05:47 PM
No emails, no pm's, nothing.

jobadass
08-13-2012, 05:47 PM
did u get a ticket number with automated response? if yes just wait. if no, well ccmark is online. maybe pm him with ur details. dont know what else to do, good luckDon't PM Mark. He's busy reading mine!

The Billionaire
08-13-2012, 05:52 PM
Don't PM Mark. He's busy reading mine!

Haha love it, hang in there bro

yomoney
08-13-2012, 05:56 PM
spend some gold u will get it asap lol

Dudebot121256
08-13-2012, 05:58 PM
Lol, I wish. I can't buy gold though

mxz
08-13-2012, 10:24 PM
I think that was a limited time deal. Kind of BS the Generals rifle is so much more powerful than the rifle for downloading MW when it first came out. :(

BOS
08-13-2012, 11:03 PM
@ mxz, what are the stats?

Dudebot121256
08-14-2012, 04:09 PM
67 Attack
52 Defense

Dudebot121256
08-14-2012, 05:44 PM
1) The support team doesn't read PMs.

2) Don't make threads asking for staff responses. Next time it gets you forum banned.
Is CCM part of the support team?

vitus79
08-14-2012, 05:50 PM
Is CCM part of the support team?

he is the comunity manager as far as i know. atm he has to solve alot of pm's and threads about the name the item/unit contests over all 3 games. give him some time to breath. i think you will get your weapon sooner or later

Dudebot121256
08-14-2012, 06:02 PM
I can wait, its just a gun. I was just wondering.

Crime City Mark
08-14-2012, 06:22 PM
Nah, I'm not on the support team. Community certainly talks to support, but we're different.

Sandukan
08-14-2012, 06:25 PM
Nah, I'm not on the support team. Community certainly talks to support, but we're different.
So what team are you on then?
Team Jacob I hope.

Crime City Mark
08-14-2012, 06:35 PM
So what team are you on then?
Team Jacob I hope.

Hahahaha!

Team Sardaukar?

I'm on the Community team.

mxz
08-14-2012, 06:36 PM
67 Attack
52 DefenseMilitary Assault Rifle: 20/23.

Essentially punished for downloading MW early.

dudeman
08-14-2012, 06:44 PM
Military Assault Rifle: 20/23.

Essentially punished for downloading MW early.

You sound surprised. GREEdzio gives the players an "F U" and a hard, thick one up the behind quite regularly. As often as they possibly can actually. They love doing that. "You want something for free? Well, FU, take this free shafting with a smile because it's all you're getting!"

Dudebot121256
08-14-2012, 07:02 PM
I sent another email using the in-game button. I'll post the reply if I get one.

Dudebot121256
08-14-2012, 07:04 PM
I just received a confirmation email so I'm confidant this will be resolved quickly :D

Steve0
08-14-2012, 07:07 PM
It use to take 8 days but it seams to have gottin better service wise. All ways have been good to me. Just takes some time.

Dudebot121256
08-15-2012, 02:53 PM
They just replied.

Hello,

Thanks for contacting us about this. I've added the General's Assault Rifle to your inventory. I apologize for the inconvenience.

Regards,

CE

So it was about less than a day for them to respond and fix it so that's good :D

Btw, if I'm not supposed to post the reply, I'll remove it.