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View Full Version : How long do support take to respond?



Luciferianism
07-13-2012, 02:29 PM
I sent in a ticket on the 9th and it's now the 13th... nothing.

i need muney
07-13-2012, 02:33 PM
No luck here either. At least support was great, but now even that is broken.
Hope it'll return to normal eventually.

dudeman
07-13-2012, 02:34 PM
At least a week. I think they start events, go on vacation while the money rolls in, and when they come back for a few days they answer a few tickets.

I know that's probably not actually the case, but they really do a piss poor job of making it seem otherwise at this point. Responding with "thanks for bringing this issue to our attention, we will look into it" or "sorry for the inconvenience, I have returned to your account the 15 gold that was accidentally spent" takes two minutes, maybe less if they have all the responses canned now. There really is very little excuse for waiting a week to receive those types of responses.

koralene
07-13-2012, 02:49 PM
hmmm.... you usually get a response in a day. Support are awesome for me. :)

ChipChipperson
07-13-2012, 07:59 PM
Yeah, I have a gamebreaking bug at the moment, still waiting after 4 days. Ugh

hard to plan income expansion when I have no idea how much money i have...
http://i.imgur.com/QHnEO.png

Eyelusion
07-13-2012, 08:58 PM
This game has support? :p

Mad Hard Bstard
07-15-2012, 07:42 AM
[QUOTE=ChipChipperson;328328]Yeah, I have a gamebreaking bug at the moment, still waiting after 4 days. Ugh

hard to plan income expansion when I have no idea how much money i have...
QUOTE]

The same issue happened to me after upgrading to Android 4.1. Was this the same for you?