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View Full Version : Paid for gold but not credited


QPR
07-11-2012, 04:29 AM
As the title says I paid for some gold yesterday but it has not credited my account but has taken the money.

Does anyone know how I view my purchase history so I can get in touch with funzio?

Thanks
TRAZ
07-11-2012, 04:45 AM
Send in a support ticket to GREE or use the online support system with itunes.
QPR
07-11-2012, 05:03 AM
Send in a support ticket to GREE or use the online support system with itunes.

Do you know how to view the purchase history?
doinkent
07-11-2012, 05:12 AM
Do you know how to view the purchase history?

itunes store >log in > account on quick links menu> then should say purchase history about mid page and you click 'see all' next to it
QPR
07-11-2012, 05:21 AM
itunes store >log in > account on quick links menu> then should say purchase history about mid page and you click 'see all' next to it

Thanks mate
Gaming Will
07-11-2012, 05:44 AM
I get an email recept for any iTunes purchase.
QPR
07-11-2012, 05:57 AM
itunes store >log in > account on quick links menu> then should say purchase history about mid page and you click 'see all' next to it

Is that through a pc or from the ipad itself?
doinkent
07-11-2012, 06:20 AM
Is that through a pc or from the ipad itself?

through the pc. not sure about an ipad i dont have one. from the itunes store when you open itunes on pc
TRAZ
07-11-2012, 06:57 AM
Yes, that's through the pc for the purchase history. Correct for where it's located on your account page as well. 3rd section down on the page.

Apple ID Summary
iTunes in the Cloud
Purchase History > See All (clickable link which takes you to your history)


You should also get an e-mail receipt sent from iTunes for the transaction to the e-mail you have on file with iTunes. You can then forward that e-mail which shows your order number to Gree/Funzio support and let them know you haven't received the gold on your game for the purchase.
enahs1
07-11-2012, 07:03 AM
Mine emails me once I make a purchase for apps or Ingame purchases or anything iTunes
NTM
07-11-2012, 07:05 AM
normal GOD have an eyes on u :) remenber that, report & ban = no Gold

lol...
QPR
07-11-2012, 07:23 AM
normal GOD have an eyes on u :) remenber that, report & ban = no Gold

lol...

Translation please
Carlos,
07-11-2012, 02:32 PM
Just contact funzio support. They'll sort it out
Crime City Mark
07-11-2012, 02:48 PM
The e-mails aren't really valid receipts, since the dates on them are wrong. Going into your Purchase History is really the best way.
QPR
07-11-2012, 02:53 PM
The e-mails aren't really valid receipts, since the dates on them are wrong. Going into your Purchase History is really the best way.

Thanks mark will check this out
Joeycool
07-11-2012, 05:03 PM
It took me 10 days to get mine credited when I had the same issue. (I think you had a name change ticket in at the same time)

I think you are in for a long wait my friend.

Mine was in the middle of an event. I dont think you will get yours back until after the event. I got mine credited back to my account about 2 hours after the event ended.

Sez made a comment that he had a similar thing happen to him. And with in 30 mins of the vent ending he got his gold credited.